Absolutely not Dakota is extremely rude. Terrible customer service. I ask him to help me find a tire carrier for my Jeep that will work with my bumper that I have and he came out to look at it and told me what he had available which was a attachment to raise the tire carrier up. This option still puts the weight on the door. I had explained that is what I did not want. He said there is no other way. I explained there are options for seperate tire carrier that mount to the frame or bumper. He repeated himself advising me to buy what he had in stock and add the tire to existing door but adding his attachment. I reviewed with him again that is not what I want I do not want the weight on the door. He got very short with me and treated me like I had no idea what I was asking for. For me to have to explain to a salesperson at a 4x4 place there are other options makes me feel he is not very educated about his job. Nor do I want to take this persons advice if they don't know there job well enough to help with such an easy request. I said how can you be a 4x4 store and not know this is possible to add an accessory to the jeep. I'm confused. I thought this is where I needed to come to get help. He treated me as if I had no idea about my jeep and kept trying to push me to buy what he had in stock and gave no other options to order a part through them. He told me that I had an attitude. I said I don't have an attitude I'm frustrated cause you keep trying to push me to buy what u have In stock and I have said NO twice I'm looking for a accessory gate tire carrier to add. He said he couldn't help. I had experienced the worst customer service from Dakota. I would never recommend anyone using this store. He needs reeducation on customer service and how to order parts that customers are looking for rather than just pushing what's in stock. Terrible experience today! This is not my first time buying parts for my jeep and to be treated like I have no clue cause I'm a girl is appalling As I look through the reviews they have also spoke down to sue. Sue was the only other woman review posted. All other are mostly good reviews from men. Maybe they treat men with respect. Dakota did not treat me with respect today. read more

Ultimate 4x4 and Accessories - My Jeep - Auto Parts & Supplies Near Me - Orem, Utah

I took my truck in to be looked at for a steering problem that I thought they were going to be able to fix. During some discussion and talking about what the problem might be, the staff suggested they take it for a spin, look it over and give me the best suggestion for fixing it. They were honest, upfront and clear with their suggestions for the repairs. Unfortunately for them, those parts had been replaced a few months prior and were still under warranty. I wasn't able to utilize them for the repair, but want to give a huge shout out to their customer service, professional conduct and honesty in my dealings with them. I would definitely come to them for any off-road upgrades or repairs just based on this experience. read more

Ultimate is the best place to get a lift or tires. I have them work on 4 different vehicles for me and every time it's been a great experience. They have beaten any price and the service has been outstanding. They complete the work on time and at the agreed upon price. Plus they're just good guys. I've had them do lifts, tires and brakes. The best thing is I trust them and I don't worry about getting ripped off. I highly recommend Ultimate 4X4! read more

Incredible experience at Ultimate 4X4. We were traveling through Provo pulling a small trailer with a Jeep Wrangler and needed to get airbags installed. I called 5 or 6 places who could install air bags but could not get them. I finally spoke with Berj who was able to get the air bags shipped overnight and get me in for the install. His quote was spot on and the air bags were installed in about an hour. You owe it to yourself to have your work done or buy your accessories here! read more

Ultimate 4x4 and Accessories - Auto Parts & Supplies Near Me - Orem, Utah

They've earned my trust. I have a lifted Toyota 4Runner and has some wear on my tires and my alignment was off causing some vibrations. I took it here and they looked at my vehicle without charge and could have easily charged me $600 or more to fix it but recommended I get a rotation and balance first at a neighboring store to save me time and potentially a lot of money. I did as they suggested and it ended up fixing the issue saving me hundreds of dollars. Glad to see honest men in the mechanics space. I will go to these guys for everything from now on. read more

These dudes know what's up! I don't trust anyone else with my trucks. I've been using their services for years and they have set up 8 of my vehicles. Great quality and value read more

The team that is at Ulitmate 4x4 are amazing. They have helped me with my Toyota 4Runner. They lifted it out an ARB bumper With winch on it. My brother in law liked it so much decided not to sell his but have the same thing done to it. Then they have helped me so much with my Polaris Razor as well. These guys are amazing. The thing I like the most is I have wanted to do things to my vehicles that would have made them good amounts of money. But they talked me out of it because it wasn't going to have the effect they new I wanted. So again I would recommend them to anyone and everyone. read more

Wow! FYI just made a quick call to these guys and asked if they could install a lift kit on my Jeep. I informed them that I had purchased the kit and was having a friend put it on but he can't do it now. I also informed that I was stuck and would they help. Wow! got a quick we don't install others parts. I kinda understand that but ...It was the way he said it and obvious big boy attitude. He BUDDY we DON'T install others parts we are cool and I don't have time to even listen... move on! Well, I would have had them do the job but he just was down a rabbit hole and he thought he was big time 4x4 boy! I have Managed and owned bussinesses ....I can tell you with shops like this they tell you and act like they are doing you a favor to pay them. Check around and get firm prices because this place is for the spend more be cool types. Just FYI read more

Thieves!!!!! went to get a 6 " lift put on my beloved chevy after much saving of my $$ I was very excited for the upgrade I spoke with Nish he gave me a estimate I paid him just shy of $3,000.00 in advance for the work to be done and he claimed he ordered the lift kit/parts and said I could have it done in a week or 2 weeks at most after 2 weeks he said the part had not arrived and scheduled me for the following week once again he claimed the part had not arrived and said I would now have to put me of for 3 more additional weeks so after calling around to his competitor I found out it would only take the other shops a week as I was told initially so I requested a refund Nish got extremely upset at one point he said he could kill people then went on to tell me he was keeping $500.00 of my money I had given him I asked what for he said credit card fees as a business owner I know there are no fees on a refund of a debit card so I disputed the charge after much bad business behavior from him I ended up settling with $2,700.00 of my refund not the full amount the shop did absolutely nothing no work on my truck except cause me much grief unnecessary as a business owner I know the law states you can not charge for services never rendered So I guess I will be seeing Nish again in small claims court a safe place where I wont feel threatened read more

I thought this place was great, but Nish proved me wrong. They did a good job installing the headlights and tailgate lock that's the two stars. My big issue was the fact that he spoke down to me, accused me of tearing the locking bar off my bed cover and when I tried to show him that the bar was never even screwed in he would not listen to me and kept arguing that "SOMEBODY" had to have pulled it out, eyeballing me sideways when he rudely blamed. I told him why would someone pull the bar out when the tailgate was not even locked??? He told me to call the manufacturer and make a claim. I did and sent them photos and they said that it was their (the manufacturer) error the bar did not get screwed in. Sent me the parts to fix it and also sent me parts to fix the rail they noticed had not been installed correctly. Looking at the rails you can see they installed them unevenly, making the install look like a bad rush job. I took the parts back to Nish and told him what they had told me and showed him that if the lock bar would have been pulled out, the screw holes would be jagged. He did agree that was fact and when I mentioned that the bar probably fell off because the heat made the adhesive let go, and that I thought it was weird, He then blasted very rudely at me that he wasn't going to argue with me about it. Not sure how that was arguing. He said I could bring it back in in the morning and was VERY impatient with me when I was trying to remember if I had a morning meeting. I hurried and scheduled because I didn't want him mad at me anymore. He NEVER did apologize for accusing me for ripping out the bar (that was never screwed in), NO Apologies AT ALL. Thank goodness I did have a meeting because I cancelled the appointment and then thought about it... WHY would I come back a THIRD time for them to fix the rails they screwed up. WHY would I want to come back to a business that RUDELY berates and talks down to their customers? A company that condescendingly talks down to me like I am a dumb broad. They obviously didn't care about me as a customer. I ended up fixing the bar AND the rails on the bed cover myself. I am embarrassed I went back after the first time he treated me like I was stupid. I should have just got the cover elsewhere and saved a lot of money and installed it correctly myself. There is NO excuse for rude, condescending and ignorant behavior to a customer no matter what kind of day you are having. Especially when they spend thousands of dollars here. I was planning on spending quite a bit more here, but now I am scared if I come back he will treat me like garbage again. read more

I took my vehicle in for some work only to find out when I got home that they had scratched my hood really badly and tried to cover it up with paint without telling me. I just spent a ton of money buying this car, then this happens. Very upset. read more

Bring your car here to get worked on! Blown away with how my car turned out and the work that was done on it. I had a aluminum bumper put on from Demello Offroad and these guys nailed the install. They recommended me a good winch but unfortunately we weren't able to get my desired winch in (sizing problems with bumper not the shop) but they recommended me the next best thing for my rig and got it set up. Honest pricing on goods and service rates. One thing I really loved was the passion these guys have for making your rig look and perform at its best. Blown away at the attention to detail and how excited they were to work on my rig and for me to get it and enjoy it. read more

When it comes to a group of guys that know 4x4's, this is it. Kev, their main mechanic is the type of guy that can look at something and instantly know what it is going to take to get the job done right. I have had numerous vehicles worked on by these guys and it never fails to be a great experience. I give them my full recommendation for anything 4x4 or automotive. Great family run company read more