DO NOT TAKE YOUR VEHICLE HERE FOR REPAIRS! We had a squeaking noise coming from the front tire and…read moretook it to Ken Garff in AF to get it checked out. After looking at it they said the wheel bearing needed to be replaced and quoted us over $1000 for the job. We wanted a second opinion so we took it to another local shop. They put it up on the hoist and found that it was just an engine cover rubbing on the axle. They repositioned the cover and only charged us for one hour of labor (less than $200). I'll never take my vehicle to Ken Garff again.

Ken Garff's slogan is "We Hear You," but my experience with Ken Garff Ford in American Fork was the…read morecomplete opposite. In my experience, they do not hear you -- they lie to you, ignore you, hang up on you, and make you feel like your concerns do not matter. I have purchased more than 20 vehicles in my lifetime, and I have never been treated with so much disrespect by a dealership. I ordered a custom Ford Bronco with a custom top, and what should have been an exciting purchase turned into weeks of mistakes, poor communication, and broken trust. I was originally scheduled to sign for the vehicle at noon, but the custom top had not been installed yet, so we postponed signing. That was not a big deal. Mistakes and delays happen. Once the work was supposedly complete, I signed and picked up the Bronco. When I asked my salesman, Joel, how to open the automatic top I purchased, he said the people who knew about it were gone and that he would let me know the next day. I had asked Joel several times before this to make sure he ordered the correct top, and he repeatedly assured me he had. The next day came, and I heard nothing from Joel. Once I figured out that the wrong top had been installed and texted him, he finally responded and said he had no idea what happened and that they would order the correct one. I was then told that, for the inconvenience, they would not charge me for the install, but that I still owed $2,000 more for the correct top. I was upset, but I understand mistakes happen, so I complied. Two weeks later, I was scheduled for the new top installation. The day before the appointment, Joel texted me and said the company had sent the wrong one again. I said there was no way this happened a second time, and I did not believe a third party had just randomly sent the wrong top again. I asked for the invoice, and Joel sent me a quote instead, as if I would not know the difference. At that point, I asked to speak with his manager. Hours went by with no call. I called the dealership, and Joel answered and addressed me by name because they had caller ID. He promised the manager would call me. Three hours went by, and no one called. I called the dealership again and was hung up on. I called again and was hung up on again. This happened three times. I texted Joel, and he said the manager, Kellen, would call before he left. Kellen never called. I had given this dealership no reason to treat me so poorly or disrespectfully. I was simply trying to get the vehicle and custom top I ordered and paid for. That night, I called corporate. The next day, my finance guy called and said he was handling it now. He admitted Joel had ordered the wrong top again. I was told it was ordered and would be here when it got here. I then waited days trying to get a tracking number and had to keep begging for updates because I had surgery coming up and needed the top installed beforehand. The poor communication continued. The finance guy also started ignoring me when I told him my trade-in had still not been paid off and it was getting close to 30 days. This dealership took 35 days to pay off my trade-in loan, which almost caused me to have a 30-day late payment. The correct top was finally installed after my surgery, so my husband had to pick it up. No one showed him how to use it. No manager greeted him. No one apologized for the mistakes, the lies, the delays, or the way I had been treated. This entire experience ruined the excitement of buying a new vehicle. The salesman could not do his job correctly, ordered the wrong top twice, lied about what happened, and then I was ignored, hung up on, and ghosted by management. The overall attitude felt like, "Just deal with it." Ken Garff says, "We Hear You." Based on my experience, they do not hear you. They lie to you, ignore you, hang up on you, and make excuses. I will never buy another vehicle from Ken Garff Ford in American Fork, and I would strongly caution anyone considering this dealership to think twice.

As a female buying a car, I have to find it challenging to align myself with sales people, probably…read moremy own fault because I have zero tolerance for those who look down on others. I did not have that experience at this dealer. I felt respected. I felt heard I did not feel like I was being convinced to do anything that I wasn't comfortable with. The vehicle that I purchased was exactly what I needed and it turned out exactly what I wanted. I was very lucky to have met such a gentle kind giant salesman and I suggest you ask for him. You won't forget his name: Shreck!!! Shreck is awesome, knowledgeable, polite, excellent customer service, great sense of humor,very patient.... Anyway, good luck with your car purchase. Everybody has different experiences and has different taste. I just had a great experience and will probably buy a car from them in the future.

We were provided an estimate for repairs on my wife's Jeep…read more 1. There were hundreds of extra dollars of charges as separate line items for each service requested, that were blamed on a system error when asked about. 2. Attempted to double up on labor for multiple services. Labor was quoted separately for engine oil cooler replacement, thermostat replacement, and spark plug replacement, even though there is overlapping labor, adding hundreds of dollars in extra cost. 3. Nontransparent estimates with no explanation of charges (i.e. labor, parts, fluids). 4. Was told that the Jeep would be ready by the end of the week, but I had to call on Friday afternoon because I didn't hear anything. We dropped the vehicle off on Monday. No one answered the phone so I finally left a message asking for a status update. A bit later, I get an automated message saying it was ready, about 2 hours before the service department closed. Very shady business practices. People who are not knowledgeable about the work being performed, are likely getting screwed. If I had the time to do it myself before my wife needed to leave on a long trip, I wouldn't have even let them do the work after the untrustworthy behavior. We will never bring a vehicle back here.

I am very pleased with the sales experience I received from John Underwood at the Pleasant Grove…read morelocation. Since both the Pleasant Grove and Murray BMW locations work together, I will leave this review under both. John has great personality, is attentive and professional. It is refreshing to see a sales associate who treats the customer like the requests they are making aren't crazy or sensational. John proves that simply being a newer associate doesn't place you behind in terms of the quality of the experience you can provide. Simply put, John is excellent and definitely cut out for the type of job where a "can-do" attitude and willingness to learn are a must. Gabe in the finance department is also responsive and knowledgeable, which are two great qualities to have. I would recommend John to anyone looking for a quality sales experience. The entire team is great too!

Diana in the service department has been so helpful to us, on multiple occasions. She's…read moreprofessional, friendly, knowledgeable and efficient. Would highly recommend this location for service appointments on your car. (This is Allen's wife leaving this review.)

EDIT / UPDATE: Changing my rating to 5 stars strictly…read morebecause of the General Manager, David Smith. After a very frustrating experience with staff on the floor, David personally stepped in, stood behind his word, and made everything completely right. He operates with total integrity, and I would gladly do business with him directly anytime. That said, my advice to anyone visiting this dealership is to steer clear of Swan. Swan was rude, degrading, and completely lacking in basic customer service. Dealerships live or die by their reputation, and management like David is the only reason this location retains my trust. If you go here, deal directly with David Smith--he is an outstanding GM who actually cares about doing right by his customers. ORIGINAL 1-STAR REVIEW: Save yourself the stress: Bait-and-switch pricing, unfulfilled promises, and useless service scheduling. I will never buy another vehicle from Doug Smith Kia, nor do I recommend them to anyone looking for honesty or reliable service. Deceptive Pricing & Undelivered Add-ons on New Purchases I came in to buy a 2025 Kia Telluride expecting to take advantage of their advertised $5,000 off MSRP and 0% financing deal. Instead, I experienced a complete bait-and-switch. They refused to honor the full $5,000 discount (only giving $2,500) and jacked my interest rate up to over 6%. To make matters worse, I explicitly negotiated interior and exterior ceramic coating into my deal. When I took delivery, I asked if the coating was applied, and the salesman shrugged with a vague, "I think so." I later confirmed it was never applied to the inside or outside of the vehicle. They simply threw it through a car wash and called it good. Selling Defective Used Vehicles & Zero Service Availability I also purchased a 2017 Honda HR-V for my son after being repeatedly assured by sales that the vehicle was in "perfect condition." Just two days after driving it off the lot, I found oil leaking directly onto my driveway. When I called their service department to get it looked at under warranty, they refused to take it in for nearly three weeks (October 5th). So now a car I just bought has to sit unusable in my driveway while it actively leaks fluid. Broken Service Scheduling Do not fall for their claims of an "Express Lane." If you need routine maintenance or an oil change, there is no such thing as same-day service. You have to book weeks in advance just for basic care, making their service center completely inconvenient and essentially useless if an urgent mechanical issue pops up. Doug Smith Kia relies on pushy sales tactics, false advertising, and terrible post-sale support. Save yourself the headache and take your business elsewhere.

Do not take your Kia to Doug Smith service in Lindon,Utah. Very dishonest business practices. Took…read moremy Sportage into them because it would not start. I took it there because they told me it would be under warranty. After looking at it they said I was 2 weeks outside of my warranty and I needed an alternator for 1600 dollars. After 4 days the told me I could pick up the car it was fixed. Next day it would not start. I replaced the battery for 200 dollars and it has worked fine since. Clearly it was the battery all along they just wanted to charge me 1600 for an Alternator. Bad people.

My wife and I recently purchased a new Outback from Mitch at Doug Smith. The process involved some…read moreback and forth, but we were ultimately able to find a suitable middle ground and come to a fair deal. Mitch was amazing to work with. He was very transparent throughout the entire process, and I never felt like he was playing games or trying to pressure us. I've purchased four Subarus from Mark Miller in Sandy, but unfortunately had a very poor experience with a new WRX and Mark Miller as a whole back in 2019. That experience almost turned me off Subaru for good. Luckily, we decided to give the 2026 Outback a shot, and Doug Smith made it happen! I really appreciate the effort Mitch put in.

Fair and expensive. Warranty on work? 5/21 Noonish - I called and spoke with Janet asking what…read morethe standard warranty would be on an engine rebuild. She said there is NO warranty on any of their work. Then she asked me for my 8 digit venn number. I hung up telling her I did not think I was speaking to the right person. She was really asking if they had done work on my vehicle & if I were a potential customer. Call around and ask, "What is the standard warranty?" Get it in writing. Don't get fatigued & suppose they are honorable.

I service my Tundra here religiously. The advantage care is…read moremore than a value, in my case, KG looses money on me everytime I come in and yet, they still invite me back, have fresh fruit, drinks, hot chocolate and one of the nicest most well equipped waiting rooms of any dealership I have ever been in. I've never had a bad experience at KG Chevrolet. They've never tried to sell me something I don't need, they are always honest about times and have out performed my expectations each time. Its rare that I find a business so appealing overall. Kudos KG Chev.

At first, everything seemed great. I bought a Jeep with lower miles, financing went smoothly…read morethrough my credit union, and I even purchased the Technology Service Contract because I was under the impression that I had pretty comprehensive coverage. Then reality set in. Before I had even used half a tank of fuel, the check-engine light came on. This happened on a Sunday, so I had the code pulled myself. It showed an issue with the oil pressure switch circuit, indicating the switch was stuck open. No big deal, I thought--I have a service contract. I scheduled an appointment and brought the Jeep in, only to find out that the oil pressure switch wasn't covered. Then I was quoted nearly $800 to replace it. I said absolutely not. I'm a professional mechanic, so I replaced the switch myself. The part cost me $75, and the job took me a little over two hours of my own time. Nearly $800 versus a $75 part and a couple hours of labor? You tell me. After that experience, I decided I don't want this dealership touching my vehicle again and wanted to cancel the service contract. I called on a Monday morning and was told they were extremely busy and that I should leave a message. So I drove down there myself. Funny enough, when I arrived, there seemed to be quite a few people standing around. I eventually got the information I needed to cancel the service contract and sent everything in as instructed. So far, I've received zero response and I'm still waiting. The biggest issue isn't even that something went wrong with the Jeep. Used vehicles can have problems--that's part of buying a used vehicle. The problem is the experience afterward: paying extra for a service contract only to find out the repair I needed wasn't covered, being quoted nearly $800 for a repair I completed for $75 in parts, and then getting the runaround when I tried to cancel the contract. I would not recommend Ken Garff American Fork based on my experience. I went into this transaction expecting a dealership that would stand behind what they sold me. Unfortunately, that's not what I experienced.

I was having an intermittent problem of the truck not starting…read more After months of trying to figure out the problem, I talked to the service department at Watts. They had some ideas and knew where to focus. They found the problem in a short time, replaced the faulty module at a cost that's was a fraction the cost I was expecting ! Thank you, Great job Dustin !!!

can't trust their warranty . After 6 months purchased the lift truck from them, not even 9k of…read moremiles running, the shocks are leaking oil. I contacted their sale man ( Hunter ). And got bumped to warranty department and one more bumped to mechanic department , and got many promissed to send the parts out, after about 2 months I couldn't wait, I have to buy and change new shocks. Untrustworthy.

Awful scammers, I bought a 2016 Toyota Corolla from them a year ago. They said it had been fully…read moreserviced and was ready to go. The car seemed to work well and nothing appeared wrong. We bought the car and after a few weeks the check engine light came on and the car completely died. Turns out the car had no air filter and some debris got sucked into the engine. The repair was expensive and Drive refused to take any accountability in selling us a car they said was fully serviced but in reality had no air filter. I would not recommend buying from them.

Our old car unfortunately but the dust after just a couple of ears of usage and so we went hunting…read morein the local market for the best deal and vehicles available. We knew we wanted something reliable and we knew we wanted something that would last... we also knew that we hated the used car salesman shopping experience. Drive auto was really chill, really flexible and friendly as well. No pushy salesman tactics or techniques - just a very transparent shopping experience. Very little if any wiggle room on pricing which is probably the only downside, but overall it was a pain free buying experience. Would definitely recommend them as they have great reviews, are friendly, and don't try and force you into anything. They even have something called 'overnight test drive' which means you can take the car for 24 hours to see if you like the vehicle! That's probably one of the nicer aspects!

Really shady business. Sold me a complete lemon. They said their manager would speak to me and…read moremake things right, never happened. Couldn't get them to help with anything. They stole $4,000 from me. Stay far away, save yourself a lot of hassle and heart ache.

they are nothing more than legal Ponzi scheme, and they will lie tell you anything you want to hear…read morejust to see you a car but once they have completed the sale, they don't want anything to do with you until it is time to buy another car.