Just when I thought it couldn't get any better. The amazing people over here at Ken Garff, American…read moreFork Ford dealer have outdone themselves again. I always have great experiences here and this time they offered to pick up my truck and drop it off free of charge. I had the brakes worked on as well and they are performing fabulously. Thank you all.

In August 2024 I bought a used RAM 2500 from this dealership. During negotiations, the salesperson…read moreand thus dealership agreed to make certain repairs to the body and paint prior to my picking the truck up. First, they promised the truck would be ready for my pick up in 2 days. It took an additional 4 days for the work to be completed and I had to extend my stay in the area by 2 additional days. When I went to pick the truck up, the agreed repairs had not been made. however at this time my trade in truck was gone and I had to get back to the San Francisco Bay Area. The salesperson and dealership told me to have the repairs handled and submit the bill. After I left the dealership, I drove to SLC to purchase new tires and have the front end aligned. The tires hop mounted and balanced my tires but when it came to perform the alignment, the tire shop advised me the upper ball joints were worn out and needed to be replaced as an alignment was impossible. The owner of the tire shop showed and demonstrated the ball joints were severely worn out and needed replacement!! WHAT HAPPENED TO THE SAFETY INSPECTION THAT I WAS TOLD THAT TOOK PLACE ON THIS TRUCK???? I had no choice but to drive the 750 miles back to the SF Bay Area. Fortunately, I had purchased the extended warranty and the upper ball joints were replaced at Walnut Creek Dodge in Walnut Creek, CA. But this dealer charged me a $250 diagnostic fee that was out of my pocket!! Next, was the title issue. I had planned to register the truck in Oregon and requested they sent the title to the Oregon DMV, It took 10 weeks for the title to make it to the Oregon DMV, well beyond the 45 day limit of the temporary registration the Ken GARFF Ford dealership gave me. I phoned the Ken Garff Ford Dealership and asked them about myn worn ball joints and the service manager looked up my truck and told me they were diagnosed at the time of their safety inspection, however they did not feel the ball joint failure was urgent!! "Since when isn't and vehicle steering component not a safety hazard!!" After all these negative issues, breach of promise to complete repairs, failure to notify me of a serious suspension defect, and failure to send title to a different state in a reasonable amount of time, I contacted Ken Garff Corporate Office. I first emailed the corporate office about 5 weeks after my purchase and got no response. It took quite a bit of research to find a phone number to the corporate office, but I eventually did and made contact. I eventually spoke with one of whom I believed to be some sort of manager, named "Winston". It was about 6 weeks into my missing title by now and he assured me my title was sent to the Oregon DMV, however the Oregon DMV told me differently. If you have ever dealt with the Oregon DMV, you would know they are extremely efficient!! Winston assured me again that I would be reimbursed for my cost of repairs, but I never heard from him nor anyone from Garff Corporate. I provided receipts to GARFF corporate. Here it is, 16 months after my RAM purchase and no monies have been reimbursed for the dings and paint correction (estimated at $1000), nor have I been reimbursed for the $250 that was my diagnosis fee for the failed ball joints. I almost forgot to mention the spray on bed liner I paid an additional $500 for has seriously peeled so I had to buy a drop in bed liner!! I don't recommend anyone purchase a vehicle from the GARFF Dealership network as they make promises they don't keep, sell vehicles with serious safety defects, and lose important DMV paperwork.

As a female buying a car, I have to find it challenging to align myself with sales people, probably…read moremy own fault because I have zero tolerance for those who look down on others. I did not have that experience at this dealer. I felt respected. I felt heard I did not feel like I was being convinced to do anything that I wasn't comfortable with. The vehicle that I purchased was exactly what I needed and it turned out exactly what I wanted. I was very lucky to have met such a gentle kind giant salesman and I suggest you ask for him. You won't forget his name: Shreck!!! Shreck is awesome, knowledgeable, polite, excellent customer service, great sense of humor,very patient.... Anyway, good luck with your car purchase. Everybody has different experiences and has different taste. I just had a great experience and will probably buy a car from them in the future.

We were provided an estimate for repairs on my wife's Jeep…read more 1. There were hundreds of extra dollars of charges as separate line items for each service requested, that were blamed on a system error when asked about. 2. Attempted to double up on labor for multiple services. Labor was quoted separately for engine oil cooler replacement, thermostat replacement, and spark plug replacement, even though there is overlapping labor, adding hundreds of dollars in extra cost. 3. Nontransparent estimates with no explanation of charges (i.e. labor, parts, fluids). 4. Was told that the Jeep would be ready by the end of the week, but I had to call on Friday afternoon because I didn't hear anything. We dropped the vehicle off on Monday. No one answered the phone so I finally left a message asking for a status update. A bit later, I get an automated message saying it was ready, about 2 hours before the service department closed. Very shady business practices. People who are not knowledgeable about the work being performed, are likely getting screwed. If I had the time to do it myself before my wife needed to leave on a long trip, I wouldn't have even let them do the work after the untrustworthy behavior. We will never bring a vehicle back here.

I am very pleased with the sales experience I received from John Underwood at the Pleasant Grove…read morelocation. Since both the Pleasant Grove and Murray BMW locations work together, I will leave this review under both. John has great personality, is attentive and professional. It is refreshing to see a sales associate who treats the customer like the requests they are making aren't crazy or sensational. John proves that simply being a newer associate doesn't place you behind in terms of the quality of the experience you can provide. Simply put, John is excellent and definitely cut out for the type of job where a "can-do" attitude and willingness to learn are a must. Gabe in the finance department is also responsive and knowledgeable, which are two great qualities to have. I would recommend John to anyone looking for a quality sales experience. The entire team is great too!

Diana in the service department has been so helpful to us, on multiple occasions. She's…read moreprofessional, friendly, knowledgeable and efficient. Would highly recommend this location for service appointments on your car. (This is Allen's wife leaving this review.)

Go here for your next car! They had the perfect vehicle at the right price, with outstanding sales…read moreand customer service. Javier is an excellent sales person; knowledgeable, personable, and he followed up with me after the sale as well. He and the sales manager went the extra mile to put the deal together for me and then make sure I had everything I needed and wanted. 100% would recommend to everyone. The car had been fully repaired, serviced, and inspected before they put it out for sale, and they happily provided all records to me. After slogging through dozens of shady dealerships and terrible cars, I found Doug Smith KIA was impressive, professional, and so refreshing to work with.

A breath of fresh air, especially after visiting the service department across the road for my…read moreother car. Fast, friendly, helpful, no mis-leading service "needs", honest people. Highly recommend!

I didn't purchase my current car at Doug Smith Subaru in American Fork, but I've had all my new car…read moremaintenance and service done here. Customer service is top-notch, and I really appreciate the informative complimentary video they send showing their findings--it adds a lot of transparency. The waiting room is also comfortable, with a nice selection of drinks and snacks. My only issue with Doug Smith is that they've consistently lowballed my trade-in offers by a significant amount. Because of that, I ended up purchasing my Crosstrek from another dealership.

These guys were amazing. I got a "check engine" light on my 2021 Crosstrek and then had the car…read moretowed 185 miles from Torrey to Doug Smith Suburu in American Fork. Aparently the TCV (Thermal Control Valve) valve had failed. This is a complex repair, but they had me in by 1PM and out by 4PM. That's lightning fast service for this kind of repair. I didn't have to spend extra money on a hotel while waiting for the car to get fixed. They prioritized my car and got their fastest tech on it ASAP. The car drove perfectly after the repair (no issues) and we were able to complete our 2500 mile road trip without no further interruptions. Not only that, but they were friendly, professional and courteous. I'm so grateful for the wonderful service - it made all the difference for our vacation!

I was not allowed to make an appt. until it was confirmed that the needed parts were in stock. The…read moreauto was dropped off the night before (Tu); they said a link would be sent for updates on what was happening & when to come get pick up. It had been made very clear I could only give up the auto on my day off (W) & would need it by the end of the day so I could get to work the day following (Th). This link sent Wednesday morning said the auto would be ready by 6pm from the get go & never seemed to have anything happen on it so I didn't understand why I had been sent it or told to rely upon it. At 4pm I tried to call for an update but no one answered repetitively. I sowed up at a quarter to 6 pick up, the service rep listed on the link was gone, my auto was not ready...I still had to take it. Apparently the parts that had been confirmed to be in stock before the appointment was made were now being ordered in??? Do ya'll not have an inventory of what parts are promised to scheduled Appt. that then auto orders a replacement when one is used? Or at least tells some one to order it ASAP when it is used? If not then what was the purpose of confirming the parts were in stock before making the appointment? And don't try saying someone else got there for the same repair on the same day before me as I dropped off the night before & if two of us did that then your inventory system should have required you to have two in stock to make two such appointments or again what was the point in confirming the parts in stock??? Frustration out :( A 2nd appt was made for the next day off--this time I would stay in the lobby not because I didn't have a dozen other things to do but because the person who had picked me up for the first drop off was out of town. Also I was concerned that if I didn't stay physically present they might again need to order a part that they had again said they already had. The lobby was nice enough. I have an issue with noise but found a quiet spot away from most of it by the vending machine (Sat). Thank you for the cocoa's. And this time the new link I was sent actually did stuff. And ther repair was done. Oh, and I did try to just give this info directly to them yay know-privately in the little customer review they sent after...the comments section was severely limited on the # of characters it could accept so, here it is.

After getting our car back from being "fixed" at their service center, our car is now leaking…read morefluids. Please do not go here you guys. I'm so saddened and disappointed. Thankful for customer service getting back but after attempting to reach who customer service said to, I never heard back. Not surprised.

I was having an intermittent problem of the truck not starting…read more After months of trying to figure out the problem, I talked to the service department at Watts. They had some ideas and knew where to focus. They found the problem in a short time, replaced the faulty module at a cost that's was a fraction the cost I was expecting ! Thank you, Great job Dustin !!!

can't trust their warranty . After 6 months purchased the lift truck from them, not even 9k of…read moremiles running, the shocks are leaking oil. I contacted their sale man ( Hunter ). And got bumped to warranty department and one more bumped to mechanic department , and got many promissed to send the parts out, after about 2 months I couldn't wait, I have to buy and change new shocks. Untrustworthy.

Awful scammers, I bought a 2016 Toyota Corolla from them a year ago. They said it had been fully…read moreserviced and was ready to go. The car seemed to work well and nothing appeared wrong. We bought the car and after a few weeks the check engine light came on and the car completely died. Turns out the car had no air filter and some debris got sucked into the engine. The repair was expensive and Drive refused to take any accountability in selling us a car they said was fully serviced but in reality had no air filter. I would not recommend buying from them.

Our old car unfortunately but the dust after just a couple of ears of usage and so we went hunting…read morein the local market for the best deal and vehicles available. We knew we wanted something reliable and we knew we wanted something that would last... we also knew that we hated the used car salesman shopping experience. Drive auto was really chill, really flexible and friendly as well. No pushy salesman tactics or techniques - just a very transparent shopping experience. Very little if any wiggle room on pricing which is probably the only downside, but overall it was a pain free buying experience. Would definitely recommend them as they have great reviews, are friendly, and don't try and force you into anything. They even have something called 'overnight test drive' which means you can take the car for 24 hours to see if you like the vehicle! That's probably one of the nicer aspects!

Really shady business. Sold me a complete lemon. They said their manager would speak to me and…read moremake things right, never happened. Couldn't get them to help with anything. They stole $4,000 from me. Stay far away, save yourself a lot of hassle and heart ache.

they are nothing more than legal Ponzi scheme, and they will lie tell you anything you want to hear…read morejust to see you a car but once they have completed the sale, they don't want anything to do with you until it is time to buy another car.