DO NOT TAKE YOUR VEHICLE HERE FOR REPAIRS! We had a squeaking noise coming from the front tire and took it to Ken Garff in AF to get it checked out. After looking at it they said the wheel bearing needed to be replaced and quoted us over $1000 for the job. We wanted a second opinion so we took it to another local shop. They put it up on the hoist and found that it was just an engine cover rubbing on the axle. They repositioned the cover and only charged us for one hour of labor (less than $200). I'll never take my vehicle to Ken Garff again. read more

Ken Garff's slogan is "We Hear You," but my experience with Ken Garff Ford in American Fork was the complete opposite. In my experience, they do not hear you -- they lie to you, ignore you, hang up on you, and make you feel like your concerns do not matter. I have purchased more than 20 vehicles in my lifetime, and I have never been treated with so much disrespect by a dealership. I ordered a custom Ford Bronco with a custom top, and what should have been an exciting purchase turned into weeks of mistakes, poor communication, and broken trust. I was originally scheduled to sign for the vehicle at noon, but the custom top had not been installed yet, so we postponed signing. That was not a big deal. Mistakes and delays happen. Once the work was supposedly complete, I signed and picked up the Bronco. When I asked my salesman, Joel, how to open the automatic top I purchased, he said the people who knew about it were gone and that he would let me know the next day. I had asked Joel several times before this to make sure he ordered the correct top, and he repeatedly assured me he had. The next day came, and I heard nothing from Joel. Once I figured out that the wrong top had been installed and texted him, he finally responded and said he had no idea what happened and that they would order the correct one. I was then told that, for the inconvenience, they would not charge me for the install, but that I still owed $2,000 more for the correct top. I was upset, but I understand mistakes happen, so I complied. Two weeks later, I was scheduled for the new top installation. The day before the appointment, Joel texted me and said the company had sent the wrong one again. I said there was no way this happened a second time, and I did not believe a third party had just randomly sent the wrong top again. I asked for the invoice, and Joel sent me a quote instead, as if I would not know the difference. At that point, I asked to speak with his manager. Hours went by with no call. I called the dealership, and Joel answered and addressed me by name because they had caller ID. He promised the manager would call me. Three hours went by, and no one called. I called the dealership again and was hung up on. I called again and was hung up on again. This happened three times. I texted Joel, and he said the manager, Kellen, would call before he left. Kellen never called. I had given this dealership no reason to treat me so poorly or disrespectfully. I was simply trying to get the vehicle and custom top I ordered and paid for. That night, I called corporate. The next day, my finance guy called and said he was handling it now. He admitted Joel had ordered the wrong top again. I was told it was ordered and would be here when it got here. I then waited days trying to get a tracking number and had to keep begging for updates because I had surgery coming up and needed the top installed beforehand. The poor communication continued. The finance guy also started ignoring me when I told him my trade-in had still not been paid off and it was getting close to 30 days. This dealership took 35 days to pay off my trade-in loan, which almost caused me to have a 30-day late payment. The correct top was finally installed after my surgery, so my husband had to pick it up. No one showed him how to use it. No manager greeted him. No one apologized for the mistakes, the lies, the delays, or the way I had been treated. This entire experience ruined the excitement of buying a new vehicle. The salesman could not do his job correctly, ordered the wrong top twice, lied about what happened, and then I was ignored, hung up on, and ghosted by management. The overall attitude felt like, "Just deal with it." Ken Garff says, "We Hear You." Based on my experience, they do not hear you. They lie to you, ignore you, hang up on you, and make excuses. I will never buy another vehicle from Ken Garff Ford in American Fork, and I would strongly caution anyone considering this dealership to think twice. read more

Just when I thought it couldn't get any better. The amazing people over here at Ken Garff, American Fork Ford dealer have outdone themselves again. I always have great experiences here and this time they offered to pick up my truck and drop it off free of charge. I had the brakes worked on as well and they are performing fabulously. Thank you all. read more

I found the best deal on my Bronco here but from the moment the contract was signed, it was nothing but trouble. 6 months later, my bank still doesn't have my title and it's charging me fees because of it. Come to find out, they sent the wrong paperwork to a middle person who, in turn, sent it to the wrong bank because the dealership sent them the wrong information. I would avoid this dealership if you can. read more

This place is dishonest, they tried to offer me 3k for my limited I recently purchased for $35k. Do not come here avoid this dealership at all costs. read more

In August 2024 I bought a used RAM 2500 from this dealership. During negotiations, the salesperson and thus dealership agreed to make certain repairs to the body and paint prior to my picking the truck up. First, they promised the truck would be ready for my pick up in 2 days. It took an additional 4 days for the work to be completed and I had to extend my stay in the area by 2 additional days. When I went to pick the truck up, the agreed repairs had not been made. however at this time my trade in truck was gone and I had to get back to the San Francisco Bay Area. The salesperson and dealership told me to have the repairs handled and submit the bill. After I left the dealership, I drove to SLC to purchase new tires and have the front end aligned. The tires hop mounted and balanced my tires but when it came to perform the alignment, the tire shop advised me the upper ball joints were worn out and needed to be replaced as an alignment was impossible. The owner of the tire shop showed and demonstrated the ball joints were severely worn out and needed replacement!! WHAT HAPPENED TO THE SAFETY INSPECTION THAT I WAS TOLD THAT TOOK PLACE ON THIS TRUCK???? I had no choice but to drive the 750 miles back to the SF Bay Area. Fortunately, I had purchased the extended warranty and the upper ball joints were replaced at Walnut Creek Dodge in Walnut Creek, CA. But this dealer charged me a $250 diagnostic fee that was out of my pocket!! Next, was the title issue. I had planned to register the truck in Oregon and requested they sent the title to the Oregon DMV, It took 10 weeks for the title to make it to the Oregon DMV, well beyond the 45 day limit of the temporary registration the Ken GARFF Ford dealership gave me. I phoned the Ken Garff Ford Dealership and asked them about myn worn ball joints and the service manager looked up my truck and told me they were diagnosed at the time of their safety inspection, however they did not feel the ball joint failure was urgent!! "Since when isn't and vehicle steering component not a safety hazard!!" After all these negative issues, breach of promise to complete repairs, failure to notify me of a serious suspension defect, and failure to send title to a different state in a reasonable amount of time, I contacted Ken Garff Corporate Office. I first emailed the corporate office about 5 weeks after my purchase and got no response. It took quite a bit of research to find a phone number to the corporate office, but I eventually did and made contact. I eventually spoke with one of whom I believed to be some sort of manager, named "Winston". It was about 6 weeks into my missing title by now and he assured me my title was sent to the Oregon DMV, however the Oregon DMV told me differently. If you have ever dealt with the Oregon DMV, you would know they are extremely efficient!! Winston assured me again that I would be reimbursed for my cost of repairs, but I never heard from him nor anyone from Garff Corporate. I provided receipts to GARFF corporate. Here it is, 16 months after my RAM purchase and no monies have been reimbursed for the dings and paint correction (estimated at $1000), nor have I been reimbursed for the $250 that was my diagnosis fee for the failed ball joints. I almost forgot to mention the spray on bed liner I paid an additional $500 for has seriously peeled so I had to buy a drop in bed liner!! I don't recommend anyone purchase a vehicle from the GARFF Dealership network as they make promises they don't keep, sell vehicles with serious safety defects, and lose important DMV paperwork. read more

Expensive for no reason, got told I need numerous repairs on my vehicle that for things that aren't actually damaged, with high labor costs for easy repairs like light bulbs. Being a girl, I feel as if they attempted to scam me for imaginary damage on my vehicle. read more

Bought a Ford escape here. Got the tires rotated right before the paid for service package was up. Got a flat a couple months after and went to charge the tire and found the dealership kept the antitheft lug nug adapter. They want to charge me a couple hundred to pull the other posts off and replace them with regular lug nuts. Don't deal with the service side of this place. read more

Expect lies and excuses. "Super clean, no engine leaks" Found an engine leak in less then 5 minutes with the vehicle. I still ended up purchasing the vehicle At a negotiated price. It's been almost a week and they have yet to send me paperwork or verify the check has been sent out. Numerous calls and text messages to the sales person finance and manager. As a firefighter, I can't recommend this place. read more

Poor experience during purchase, zero follow up, buy somewhere else! For all of the hype about how they listen, it doesn't make for a good dealership, no communication! read more

Stopped in here as we are looking to buy a used Jeep Grand Cherokee. It's hot, there's no shade, but worst of all the entire area stinks like raw sewage! That's NOT a new car smell... we were about 15 minutes looking around the lot, nobody even said hi. I started getting nauseas from the sewage and couldn't stay any longer. Not sure where the smell is coming from, maybe it's a Ford thing . Really wanted to test drive the jeeps they have on the lot but feeling so sick now just glad to get away! read more

This dealership truly awful - especially when you consider how vocal they are about wanting to be a "5-Star" dealership! I've had them work on my F350 several times and every time it is a joke. The first time I went there I stood at the service desk for almost 5 minutes watching two employees talk to each other at one end of the desk and two others busy typing away at their work stations, too busy to notice me or to greet me. Something similar has happened two other times. If "Karen the Great" is working at the service desk, you will get an immediate friendly greeting. She is the reason I gave a 2-star rating rather than a 1-star. She is great, but the service area falls apart without her leadership. On the next service call, they replaced a part that I had recently had another service provider replace. I told the person who did the vehicle intake that I had recently replaced the throttle body, but she forgot to tell the technician! When I asked to get the bad part back so that I could get the other provider to refund my money, Ken Garff told me that they technician had thrown the part away! (That's illegal.) To their credit, kind of, they did (not cheerfully) refund the cost of the part and installation after a couple of challenging calls with Tiffany who finally said, "I don't want to argue with you about it," at the end of our argument. By the way, their cost to install the throttle body was 3X the cost I paid at the other service provider! The tout themselves as being really good at technology, but they use their communications tools so ineffectively. The tech will walk around the outside of the vehicle while videoing but will be describing something under the hood! Their showroom is not put together very well. Take a look at the pile of junk they have in the NE corner where they have tires displayed. Their drink station is always out of stuff or the hot chocolate machine is broken. They said they had called an Uber for me, but then after waiting for 20 minutes and asking them what's up, they told me that they had forgotten to call the Uber! Savannah was helping me on one service call through text and she disappeared for over a week! Finally, she responds to my text asking what happened, and she responded, "I thought you were out of town!" Really? And that would stop you from texting me? That's why we have the technology so we can communicate without being face to face! it is a mad house when you drop your vehicle off in the mornings. Nobody there to direct traffic and people parking all over the place. Very little signage to tell you what to do. One time I took the truck in for a code I was getting and they told me that they were going to need to replace a part in the steering column and that it would cost $4000. I told them they were out of their minds. That was over two years ago and I haven't had a problem with it since. Another time they told me that it was going to be $4000 to replace the cracked plastic runners that the sun roof tracks on! Really? The last (and final) time that I had my truck serviced there, they brought it to the service bay for me to take and I found that it had mud splashed up all over the tire wells and the side of the truck. I asked the kid what happened and he shrugged. I told him that I need to have them clean it (they have a car wash right there) because it was clean when I brought it to them, and he told me he didn't have time and just ran away! When I talked to Tiffany about that, she said he was wrong to do that, "but we have 1 tech boy, and we should have five!" That shouldn't be the customer's problem. When you call, their IVR system instructions to "Press 1 for Spanish" are provided in English! :-) read more

This dealership is absolutely horrible with harassment! While at another dealership that I was interested in buying from I filled out a pre approval for ford financing in fords website. Since I filled that out this dealership will call every day and if you hang up or don't answer they will just call back to back not leaving messages. Don't think blocking the number will help you either they will just use another number to harass you from despite being told you are not interested or taking the hints of being hung up on. By far worse than scam calls simply from the pressure they try and put on someone who is not a customer over the phone I feel horrible for any customer that happens to walk into this dealership!!! read more

Stay clear of this dealer. I purchased a car from them and they had me purchase their internal warranty assuring me that this would cover any issues i might have since we lived many miles away. when we got the car home we had problems and the warranty refused to cover most of the repair. I reached out to the dealer and they assured me " they would take care of me and I would not be left hanging" but that not what happened, they totally did NOTHING to help, even though the warranty is their own in house company. DONT BELIEVE THEM when they say they will take care of you. DONT BELIEVE them when they say they are reputable!!! Stay clear of them!!! in my opinion read more

3 hrs for an oil change!?! I made the appointment more than a week ago and also showed up about 15 min early for that appointment to get told more than 3 hrs for an oil change? Not ok! Especially not a good look when I was looking to get a new truck too... 4 hours later still here and they didn't even start on my truck yet. The guy that had the appointment right before me left 2 hours ago ----- Finally left a little after 5:45p after arriving at 1p. When the service writer finally brought my keys to the waiting area, at least he didnt ask if I wanted to re-up my service contract. Interestingly enough-while I was waiting I did a little shopping for a new truck and the sales person called me a few minutes after I filled the form to get a quote on my trade in-but do I really want to purchase a truck from here after todayʻsʻ service?!?! ---- Ok so some ideas for improvement after my over 20 years in customer service: -I feel you knew before my appointment how backed up you were and a phone call before my appointment to let me know how behind you were and maybe offer to reschedule me for later in the day or another day. -Offer to give me a ride home and deliver my truck after the service was completed, especially since no payment due becasue under service contract -check in with me maybe once an hour? Let me know where I am in the quene and when I can be expecting to have my truck completed. Especially when I got past the initial 3 hour quote time I would have a appreciated to be checked in with. read more

purchased a new truck 4 months ago and the service department has been the WORSE!!! 9 hours to get an oil change, can't get anyone to communicate with one and other DONT GO HERE, EVER!!! read more

I purchased a vehicle from Omar Rico and their sales manager is Kellen (who had sold the bronco to his own dealership after it had been in a fender bender) the sales rep doesn't respond back to me because he knows he's done wrong by me. Kellen's response was "Used vehicles are sold as is." With upgrades I spent $91,000 on this bronco. And they know I planned to buy another one it comes available. They didn't disclose the accident to me until signing papers and the sales guy told me they could get it fixed. The service department was able to confirm with me that their inspection showed that it's been damaged by the accident it was in and I would have not known that at purchasing without putting down the soft top. I'm super disappointed. Next I will be reaching out to the better business bureau. This is not about money. It's about principal. read more

Ken Garff American Fork Ford - This is what make the back shaky as it drives. The accident that it was in with the sales manager. - Car Dealers Near Me - American Fork, Utah

I recently purchased this new vehicle from this dealership then barley 4 thousand miles later (mind you I bought the vehicle with 6,000 miles) the paint of the car started chipping off little by little so I took it back to original dealership I bought it from and I ended up talking to worker name Max , he said they couldn't warranty it but offered me a "great professional" paint touch up for $200, then when i received my vehicle back I ended up getting the worst laziest paint touch up i could've gotten, I could've taken it somewhere and would've received a way better job then what these guys offered. Very disappointed in these guys work. Do not recommend these guys, ruined my car looks worst then what it was before.Lazy and sloppy work, very disappointed. read more

I bought a new 23' Mach E in September here. I was convinced to get the extended service plan for the car but in January I sent an email requesting the service plan be canceled and have the balance prorated back to the loan. Its almost JUNE now and after many back and forths with Kevin Heath, Jason Wilden and Alana Poulson I have no choice but to begin sharing my negative experience. All i want is to get this resolved and to have it prorated back to when i had originally requested it be done in January. read more

1 star is being generous. My experience with this dealership service dept has made me a lifetime hater of this company. I will forever tell anyone that will listen to stay away. I have gone to these guys about 5 times and every time is worse than the last. First strike - telling me my appointment time of Friday at 1 PM was too late to get my truck diagnosed. They close at 6 Second strike was telling me it wouldn't be looked at until Monday because they have a skeleton crew. 3rd strike was my service rep never calling me for any kind of update. I had to call everyday to request a update of my truck. Their phone system is terrible and you either get routed to the front desk of the sales (after 3-4 minutes on hold or you get hung up on). Customer service is terrible here. Strike 3 was them keeping my truck for almost a week. Requesting a manager to call me but would never call me back and kept having the incompetent Nick call me back. Dude was terrible. Must be his first job All in all they had my truck for 6 days and the first time I went to pick it up they didn't put it back together properly and blamed me for it. Then told me that they would do me a favor of fixing it. If you go to pick up your car and the skid plate is hanging from the truck. How is that the customers fault?!?!?! I beg you to stay away from these incompetent people. Go to Draper or Provo Ford dealership. Also do not use Nick as your service rep or Lindsey (asst manager) she will never call you back. I emailed Ray (manager over service dept & Winston manager of American Fork branch) and neither could care less about customer service. read more

Ken Garff American Fork Ford - Received my truck this way after being serviced. - Car Dealers Near Me - American Fork, Utah

Came in to inquire and potentially purchase a vehicle. Only to be passed around from rep to rep and then to be told that the vehicle couldn't be sold after having to come back the next day due to the vehicle being neglected by "Ken Garff". I was not pleased with my experience and will not return to this dealership! Don't waste your time here! Because they certainly don't care about yours! read more

Do not purchase a car from this dealership, unprofessional, miscommunication, and unapologetic. My father put a deposit down on a car. He's been waiting over a year for that was on back order received a call from the dealership jumped on a plane from Hawaii to then drive to California. Get this car shipped within a day and a half sat at the dealership for four hours with nobody advising him that the car he put a deposit down was sold. He was the one that buys the salesman that the car in the lot was not the one he put a deposit on. nobody was sympathetic towards him. Nobody apologize for the inconvenience or even offered to pay for his plane ticket or the last minute shipping cost for the truck. This dealership, I would highly recommend you avoiding. Horrible customer service. read more

Good evening everyone! I'm very disappointed with Ken Garff American Fork dealership I paid a deposit to purchase the car in transit on 07/30/24 Car should be delivered between 08/06-08/10 2024 After waiting and communicate with dealership I not received car until 08/17/2024 and cancel my order I communicated with the dealership and explained to them I ran out of time and needed to cancel the order because I could buy same car on lot from Ken Garff West Valley ( good dealership!!!) I still not received the deposit but I'm okay just wondering if you decide to buy a car from this dealership!!! Please avoid them!!! They will answer you with an auto reply but never fix the issue You put a deposit and they are late to deliver ,forgot to receive the deposit back Avoid to buy car from this dealership I have all the proof of communication!!! I will communicate with Ford Customer Service to make sure they will have the corrective action with this dealership to improve customer service experience!!! read more

We worked with Bill McDearman to purchase a used car at Ken Garff Ford and couldn't be happier. Buying a car can be stressful, but not with Bill. He was straightforward, kind, and knowledgeable. The process was a breeze. I highly recommend buying from this dealership and working with Bill! read more

Car was serviced under warranty. Said it would take 2-3 days, took 3 weeks. When I returned home, I realized a portion of my back bumper was missing. After trying to call more than 10x (no answer and no returned voicemails), I will have to drive down there and get someone to acknowledge my existence. They have cameras... so I am not worried about them owning the mistake. But their service is not much of a service. read more

This is a RIP Off place. I shopped 5 other dealers and this one is by far the worst for adding $5000 to the MSRP. The dealer closest to them adds $2K. They are totally taking advantage of anyone buying a new truck from them. If you buy from them, your an idiot! read more

I highly recommend using Ken Garff Ford for your service needs. Travis is especially helpful and a great communicator.

My F150 needed new transmission. They said it would take about a week. 3 days after dropping it off it was done and ready. John in service is always sharp and on point. He even took my call on his day off. Kris in sales was also helpful in looking for a new Raptor. I'd recommend Ken Garff American Fork. read more

I downloaded Yelp JUST to review these guys -- I scheduled a pickup service to my home on 8/17 for 9:15am and had to call them REPEATEDLY only find out that they had completely overlooked my appointment -- I rescheduled with a customer service employee (who I wish I'd gotten her name because she must have just been lying through her teeth) for the next week, exact same time, and ended up calling an hour after they were supposed to show up to find AGAIN that they had no idea what was going on. I talked to someone named Darlene regarding the second appt and she could have not been less bothered about the situation. Complete apathy and lack of accountability or apology for the situation. I said this in another review but Ray Paddock needs to either get a new job or straighten stuff out over there. I would have been angry about the situation over the phone but the rep that I spoke with about the SECOND no-show was so disengaged from the situation that it was hard to even have a normal conversation with her. I could not recommend this place LESS. Places of employment will literally fire you after two no-call-no-shows -- a sorry excuse for a dealership. read more

bought a used ford truck from Ken Garff ford American fork a month ago. dealer sales dept took items out of truck, acknowledged it, then ghosted me for a month now. no second key, no jack, no def filler cap. I have contacted several times and at first promises made, then crickets. sales/finance dept Kevin, Ricky have screwed me over and now won't even respond. I travelled from out of state specifically for a truck they showed on car guru, worst post sales experience ever. read more

I hate to beat a dead horse, but this I ridiculous. I've have my truck back for about a month back to having problems again. They said " we checked everything and it's all good to go." Might be back in the shop again soon with the same problem. I don't know how this place is still in business. Thanks for causing me more problems and money. Would have been nice to have everything fixed the first time. If I could give a zero I'd do it read more

We visited this dealership just to try the Ranger and the F150, but our salesman Ricky Chastain explained things so well on the F150 and answered questions in such a professional way- with no pressure, that we found the perfect truck with all the features we wanted at an amazing price and left with the perfect truck for us and his follow up "Ricky's Red Carpet Service" has continued to be just as he promised. I recommend this dealership with no reservations and especially our salesman Ricky Chastain! read more

I am still in a bit of shock about my recent experience with them, and it's been over two weeks. We bought our used Subaru Crosstrek from this dealership and it was a good experience. Their service, so far, has been satisfactory (we bought a three-service-package). On June 8th we took the car there for oil change and emissions testing. They sent us a video of the car being worked on and then texted us when it was time to pick up. I picked up the car and during the drive back from American Fork to Orem on the I-15 and noticed a lateral knocking in the car and some irregular noises that I thought was maybe because of grooves/potholes, but it got worse. Scary worse. Long story short, I took it to Ken Graff in Orem. I thought, well the car just got serviced, what can go wrong so soon? The folks in the Orem service center told me that only one out of five tire lug nuts were attached to the passenger side wheel. They said, "you drove this on the highway, man, you luckily avoided an accident!" They were a bit shocked given the car was "serviced" less than an hour back. They couldn't tell if the other four lug nuts were attached in the first place or had flown off because they weren't tightened. The Orem dealership took care of us and we are most likely never going back to the American Fork location. They did not even offer us a refund, only a thin apology, trying to shirk responsibility.  Oh, also, in the future I'll personally check that all the five lug nuts are attached, tightly, after each service, to each wheel. Should probably carry a checklist, an onerous task I was hoping to avoid since, you know, I am not an auto mechanic and I value and pay people who are able to do that work for me. But an accident is simply not worth the trust I place on professionals, is it now? read more

overall experience was amazing. Miya Hayward was our sales consultant and she was AMAZING! she is there for you and what you want, no pressure. the whole team was great. highly recommend. read more

I was about to give this place a four-star. My only gripe being lack of communication for when it would be ready (but i brought it in on Friday with no appointment) and they only left me one day without it. So considering that they did a great job. I honestly only received 5 star service. I'd rather have the guy working on my car giving me the cold shoulder because he's actually out there working on it I messaged the virtual assistant through the website and explained that I was going to have bad service at work so please email about the car updates. And I think that triggered someone working for the ford call center to call and ask them about my car and it's progress. So big thanks to everyone that went out of there way to get me squeezed in and taken care of. -Sincerely Jake with the beat up grey fusion ;) read more

They know they are needed, and they unfortunately treat you like that. Communication is awful and almost impossible to reach anyone.

This has been one of the worst experiences that I have gone through. Starting off we were looking for trucks and found a used 2014 Ram 1500 on their lot. This truck was not marked down and was right above market price. Being a larger car dealership I felt good about getting a used car from them. The salesman was super awesome and personable. Since the sale it has been the worst vehicle I have purchased. After driving it off the lot on our way home the tire pressure light came on. Then the next day I we notice the brake light in the back wasn't working, then we noticed the driver side handle was loose and the radio charging port didn't work, also the passenger side window doesn't work from the passenger side control. And now we just took it through the car wash and it is leaking through the roof. Meanwhile Ken Garff was able to help fix some of the problems but then said they had to order some stuff in and would call me the next week. It has been 3 weeks, I have left 4 messages without a call back and every time I call I can't get ahold of the only person who handles used car service. My family has been a loyal customer to this dealership since it took over in AF but at this point I think they have lost a customer and won't be getting any sort of referral from me. read more

My family has purchased some 50 vehicles from this dealership over the years. My father is a Ford retiree so all of us buy Ford. We are fortunate to get employee pricing. In April of 2021 my wife and I went in to buy a new F 250. We picked out the truck sat down to buy the vehicle and were informed multiple times after multiple questions that Ford Corporate was not honoring Employee Discounts due to the supply chain issues with vehicles. I knew this was not true as each Ford Dealer independently has the option to honor Employee Discounts or not. Ford Corporate does not dictate this. We walked out, called LHM Ford and a day or two later had a new truck at the employee discounts. I respect any dealers right to not honor employee pricing but not to have a sales manager lie directly to us to try to get a sale. In early 2021 I reserved a Bronco indicating Ken Garff AF as my preferred dealer. Although I tried to change the dealer I worked with on the Bronco it was not possible. I have waited for 2 years for the Bronco and have had some communication with Ken Garff. Most recently on Oct 27, 2022 when Ford asked us to confirm our reservations. I confirmed with Keegan hoping we would soon get the Bronco. I inquired this month about my order and they would not call me back. I looked at my account and found that Ken Garff had arbitrarily cancelled our Bronco order on March 28, 2023. I was not notified or called and neither Ford corporate or Garff will provide an explanation except to blame each other. I have no words to explain how poorly Ken Garff has treated us. Fortunately LHM Ford Provo has given us excellent service and we have since bought 3 vehicles from them and they are helping us with the Bronco. Sad that a once good dealership can treat long term customer so poorly. read more

Bought a brand new king ranch truck. Splurged on the seats. I knew they'd had problems with them so I bought the warranty. Sure enough, they look terrible and the warranty won't cover because "I didn't let them know" within a month of noticing it?!? I've done the required treatments etc and the dealer won't back the warranty. On multiple mechanical issues, I've got the run around with different stories from different people. Definitely won't buy from these guys again. A new car shouldn't be such a hassle. Very unhappy UPDATE my son didn't believe how awful this dealership treated us and bought a truck, still under warranty 10k miles He took it in for an electrical/cluster issue and they won't honor the warranty because it apparently came from Canada and had the odometer replaced to miles (as vs km) without disclosing it to him. Why would anyone pay dealer prices when they're worse than any seller. Unbelievable! Do yourself a favor and just keep driving past this mess of a dealership. read more

The tag line for Ken Garff is "We hear you." Maybe they do, but that does not mean that they have to respond. First, let me say that my wife has been watching my response to this episode with a "What did you expect from a car dealer?" look. I bought a 2019 Ford Focus back in February 2020, and drove off with 2 electronic key fobs. With the COVID shutdowns, I parked it at the side of the house. When I recently went to use it, I discovered that the battery was dead. With proper education, I figured out how to access the physical key, and the door lock, only to discover that the key did not work. Yes, I realize that I went 4 months between purchase and discovery, but the truth is that I drove off the lot with a non-working piece of equipment. In trying to get their attention, I have called 2 managers, the sales person, and corporate headquarters. They have done a very good job of sounding interested, but no follow-up, and no sense of obligation to replace the non-functional key with one that works. My annoyance warrants a single star review, but I understand that I could have done a COMPLETE inspection before taking possession. The review is a warning to others that that is YOUR responsibility. "Certified Used" is another term for "Buyer Beware." read more