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    Doug Smith Chrysler Dodge Jeep Ram

    2.9 (94 reviews)
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    Services - Doug Smith Chrysler Dodge Jeep Ram

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    Auto noise diagnosis

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    Doug P.

    Wonderful experience with Doug Smith Jeep. I live in Southern California and purchased a Jeep 392 from them because they were the only place I could find that could order what I wanted. Friendly staff and wonderful service! They don't play games on the price! After a few upgrades I have the Jeep I've always wanted.

    Car

    I absolutely love Doug smith! I will always buy my cars from this dealership. Chase the sales manager truly treated me like family and I've never seen it anywhere else. He was able to get me into my new to me MK7.5 GTI after we had some issues with my previous car. I will recommend anyone to this dealership !

    Sat like this for months
    Birk L.

    Service department is horrible! Doug Smith had my Jeep Wrangler for 10 weeks on a warranty repair. I got the Jeep back but the repair isn't complete and now I have new issues. My Jeep spent most of that 10 weeks neglected in the parking lot, doors unlocked, windows down and taped over, and engine partially disassembled without any form of cover or protection. Nate Garrison, service manager, assured me this is normal and that he's "got 100 vehicles on the lot just like this." If that's really the case, I feel badly for all of the other owners in a similar situation, without their vehicles for months as they atrophy on this dealer's side lot. Only updates I'd get is by stopping by and waiting to speak to someone. Only once was I called back with information I'd asked about. Updates I could get were usually one or a mix of "waiting on parts," "wrong parts received," and "waiting on tech time." I finally get the Jeep back last week and there is an error message about battery charging on the main display, trouble starting with the remote, new scratches and scuffs all over the passenger fender, the fender liner is missing most of the attachment hardware, grille is scratched, fuse box won't close all the way because of a wire now routed through it, coolant drips on the suspension components, snapped fastener at an electrical connection, and a rather large bracket fell out of the engine bay when driving. I certainly don't trust Doug Smith and Nate Garrison's shop to make it right. You shouldn't either.

    Started off great when my vehicle lost power going 75 mph due to failed recall part. Happened to be close to this dealer and they were great taking my truck in. It all went downhill from there- no return phone calls , emails, texts on progress reports. Ended when I finally received my truck back 2 months later with less than empty gas and totally dirty on out side. Asked for a wash and a little gas as I left it with them 2 months prior with more than a quarter tank. I was told there car was could not handle my standard size pickup truck. As I was leaving noticed a Dodge truck coming out of wash lol Never did get the gas. Never did get any response to assistance with rental truck charge since it was a recall part Dodge should have covered it. Never did get an apology, a phone call a we care but sorry. Bad dealer very disappointed. Was interested in buying a Jeep from them but this experience led me to buy from Larry Miller Customer service is so easy " communicate" Hilarious sign near reception maybe read it , live it , be it.. I will spend my money elsewhere won't be back.

    Express oil change lane
    Kelly L.

    They have a good deal for oil change packages. They do not schedule appointments for oil changes, so when I got there they said it would be about a 2 hour wait. They had some chairs inside and vending machines, but no real waiting area. I wish they had a more kid friendly waiting room. They say they include complementary car wash and vacuum with your oil change, but they did not do that today. I was super impressed that they got my car done in about an hour instead of 2 hours. I would have given them five stars today, but they did not wash and vacuum my car like they said they would. Overall, they had great customer service and were very friendly.

    Ram 2500 Diesel.

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    4 years ago

    Looking for a used car that would fit my budget and with Austin's help, I was able to find a car that I love.

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    Page 1 of 3

    Ask the Community - Doug Smith Chrysler Dodge Jeep Ram

    Review Highlights - Doug Smith Chrysler Dodge Jeep Ram

    We bought a 2015 kia soul on July 25 2015 from Darin Elggren at Doug Smith kia in American fork.

    Mentioned in 2 reviews

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    Clegg Auto American Fork - My car after service - With No Oil Leaks!

    Clegg Auto American Fork

    (20 reviews)

    Took my 2016 Audi A6 in for an oil and filter change Nov. 13, 2025. After 0nly 372 miles I saw an…read moreoil puddle of clear oil on my garage floor. I called them to report this, they said bring it in for a diagnostic steam clean and dye to the oil for I think $130 or so. I feel they should have look at it for free seeing as though I told them there was no leak before they did the oil change. Took the car into another auto repair to have them look at it. the problem was the wrong oil pan plug and washer was installed resulting in the leak. I would like a refund of the cost to have it diagnosed and repaired with the proper plug and washer was $160.43. I won't charge you for my time.

    To be fair, I haven't actually gotten a service from this place, but that's kind of the point. They…read morewere honest and transparent about what I needed and did not need. I came in because my car was squealing when I started it, but it did not do it on the day of the appointment. Rather than blowing me off or charging me for something I may not need, they opted to make sure my car was safe to drive and inspected the engine. They noticed that I had some oil build up, so they taught me how to check my oil and educated me on how to take care of that in both the short and long term. They made sure my serpentine belt was safe to drive and answered all of my questions, despite not charging me. No one works on commission here, and they really seem to do right by the customer. I will for sure be back with any of my auto mechanic needs!

    Doug Smith Chrysler Dodge Jeep Ram - autorepair - Updated May 2026

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