Buying a car can sometimes can be painful. Let's face it. It's not something we all like to do. Especially when you didn't think you were going to need to that for awhile. So my son hit a dear with my car totaling it and that left me in the market for a new car. After visiting quite a view dealerships I became a little disappointed in not only the customer service but also in how dishonest some sales guys could be. It wasn't until I landed in Torres Automotive, Amado not only restored my trust again he also went above and beyond to make sure we had the car we desired he made sure to give us the complete run down of our choice. I mean to tell you I don't think there was a vehicle he did not know. He worked hard in getting us financed and best part.... I didn't have to translate for my hubby because he was Fluent in English and Spanish. Amado from Torres Automotive is hands down one the best sakes guys I ran into in some time. And this review is coming from a former sales and service individual. read more

DO NOT PURCHASE A CAR FROM THEM. My parents purchased a vehicle from TAG, and the experience has been an absolute nightmare from the very beginning. The best way I can describe the people running this place is that they operate like a real-life version of Harry Wormwood from Matilda--the sleazy used-car salesman flipping junk cars and hoping no one notices. TAG sold my parents a vehicle while failing to disclose serious issues they clearly knew about. They briefly flashed a report that my parents even had to pay for, but after the sale they conveniently never provided the electronic copy until we repeatedly asked and pushed for it. They mentioned replacing the windshield, yet somehow "forgot" to mention that the ENTIRE ENGINE had been replaced with a salvaged engine, essentially turning this vehicle into a salvage situation. The car didn't even make it home before mechanical problems started. When my parents tried to work with TAG about the issues, the staff became accusatory and acted as if my parents were already aware of these problems. That's absurd--if they had known about a salvaged engine and the mechanical mess that came with it, they obviously never would have bought the car in the first place. At one point TAG even suggested they would cover a $250 repair deductible only if we removed our Google reviews, which felt like a blatant attempt to buy our silence. That alone tells you everything you need to know about how they operate. Since purchasing the car, my parents have only actually been able to drive it for a few days. The rest of the time it has been sitting in repair shops. At one point the rearview mirror literally fell off because it appeared to be glued on with some kind of epoxy instead of proper adhesive--something that looked like it came straight out of a backyard repair kit. The engine has thrown codes repeatedly, and eventually our repair shop had to pull the entire engine out of the vehicle just to replace the oil pan and oil pump--basic things that should have been addressed when the engine was first swapped. That repair alone cost nearly $4,000. Between the multiple repairs and constant problems, my parents have now spent thousands of dollars fixing a car they just bought and barely get to drive. At this point, I wouldn't trust these people to fix me a bowl of cereal--much less a vehicle. Between the undisclosed salvaged engine, the constant mechanical failures, the sloppy repairs, and the attempt to pressure us into removing honest reviews, the entire experience has felt shady, dishonest, and incredibly unprofessional. I strongly recommend taking your business somewhere else. read more

Torres Automotive Group - Used Car Dealers Near Me - Orem, Utah

Do Not Trust Torres Automotive Group - Empty Promises and Dangerous Negligence. Zero stars would be the most honest rating I could leave. We purchased a 2023 Hyundai Sonata from TAGG's Orem location in February, and what followed was an absolute nightmare--both mechanically and customer-service-wise. Their website is filled with promises of transparency, top-quality inspections, and customer-first values. In reality, those claims could not be further from the truth. The salesperson proudly touted a "200-point inspection" and showed us a clean Carfax. The car looked great and drove fine during the short test drive, so we trusted them. Big mistake. Within hours of freeway driving to California, we heard a loud noise from the front end. We pulled over and found the rock shield had been taped on with duct tape--an obvious red flag for a vehicle that supposedly passed a rigorous inspection. The real danger came when a mechanic in Los Angeles found the front brake calipers were not properly attached and the front brakes were essentially non-functional. We paid out of pocket for this critical repair, only to find more serious issues later: the struts were damaged, vital suspension components were missing, and the vehicle showed clear signs of a major accident--one that had obviously been repaired poorly and without disclosure. Despite repeated calls to the dealership, no one ever called us back. Not once. TAGG's so-called commitment to "exceptional customer service" and "peace of mind" is nothing but marketing fluff. Either their 200-point inspection is a complete sham, or they deliberately sold us an unsafe vehicle and hoped we wouldn't notice. Their use of a clean Carfax is misleading--any accident not reported to insurance won't show up, and clearly this one didn't. But any competent inspection should have revealed the mechanical and structural issues we found. If they missed those, then TAGG is either dangerously negligent or willfully deceitful. We've now spent nearly $2,000 correcting their failures, and TAGG refuses to even acknowledge the problem. If you're considering buying from them, don't. Have your own mechanic do a full inspection before signing anything, and seriously consider shopping elsewhere. Our mistake could have cost us our lives--let it save you instead. read more

I rarely have ever given negative Google reviews in the past. My experience with tag Automotive has been so unfortunate that I felt others need to know what they may be getting into if they consider doing business with these people. My wife and I purchased a used vehicle from them in January and it has been nothing but trouble ever since. Trouble started before we even made it home with the vehicle. With hundreds of dollars in repair cost mounting, I reached out to them, but was met with scolding and several explanations about what an "as is" sale means. While in word they appear to pride themselves on their "upfront, customer service and ethical practices," my personal experience has shown otherwise. The vehicle had a salvaged engine which we did not find out about until visiting a certified Toyota dealer. That engine has now been pulled out of the vehicle for critical repairs now costing thousands of dollars. In the time since we've had the car, it has basically been in the shop all but a few days. Also, the rearview mirror just up and fell off of the windshield that they installed, on one of the few days we've had it between shop visits. I have never had a worse car buying experience than what I experienced with TAG. My advice to prospective customers is to steer clear and spend your hard earned money with a more ethical dealer deserving of your business. read more

Torres Automotive Group - Used Car Dealers Near Me - Orem, Utah

These guys are a bunch of liars, and we unfortunately, got totally taken. Just bought a 2021 Camry about a week ago from them only to find out it doesn't even have the original engine, and now we are stuck with a bunch of costly repairs. We should have known to take it for a pre-purchase inspection at a Toyota dealership. Long story short, don't believe a word they say or put any trust in their multi-point inspection (which you pay for as the purchaser). These guys legitimately put the shady in the whole used car salesman saying. read more

Not an honest dealership. They lied about the cars being clean titles. The car we bought from them has been in an accident and we are dealing with the issues now. I would never go back or recommend them. read more

If I could do 0 stars I would. The owner and all employees lied to us about the vehicle, the financing and lied about the necessity of a 2000 service plan and admitted to overcharging on fees to "keep the light on" so they can profit. This is all on recording and they are all liars. Do NOT deal with them at all. They tried to extort even more money out of us before it all ended, too. read more

Javier and Rodman were awesome. There was no pressure, total transparency and a really nice environment! My husband was like a kid on Christmas with his new car! they made sure we left happy and with a reliable car!! thank you!! read more

Torres Automotive Group - Used Car Dealers Near Me - Orem, Utah

10/1/2022- my car is currently not in working condition, they need to run the vins on these kias and worn everyone about the class a law suit against them a while ago. I should be covered under it, but I'm out a car for a month currently. read more

Marcus was the best! Definitely will be coming back again. Friendly, quick service! Stoked on my new car

Just wanted to thank Josh for helping me out every step of the way! I just purchased a 2013 Hyundai Veloster Turbo for my Daughter and I live in Vegas. Josh helped me with all my questions and we put a deposit down, I got a flight to Salt lake City and an Uber to Provo just to drive this awesome car back home to Vegas! Thanks again Josh, for everything! read more

Don't go here. They suck you kn with a low price, no negotiation pitch, then they'll stick you with thousands in hidden fees on the back end. Ok, ready to sign? Let's add $3k to that price. Wouldn't even explain what the fees were unless you agreed to the total price first. Just feels as slimy as could be. Fees for cleaning the vehicle, fees for the inspection they did, etc... literally everything. I've never seen a place treat customers like this. Crazy they're in business still. Plenty of cars out there. Go somewhere else. read more

At the moment of signing docs to purchase the vehicle the salesman informed me there would be $1,300 IN FEES to purchase the vehicle. That was an additional 10% of the cost of the vehicle. This is a very deceptive sales scheme where they list the price of the vehicle cheaper than others online in order to lure you in, knowing they're going to gouge you as you're signing the closing docs. I would never buy from people using this type of deceptive practice. read more

This was by far the easiest experience for me as a first-time buyer because they did the majority of work in regards to financing. They offered me approvals through my own credit union in the office without actually having to go to a bank. Their low and set prices really helped me not worry about the need to negotiate which is such a plus!!! Best pricing comparison throughout Utah. They broke down their fees afterwards (which all dealers have fees) but I was impressed that these were not hidden in the car price point and explained to me thoroughly afterwards. Even with the fees, the price point was comparatively lower than other dealers I've visited. They also offered me warranty options in case my car required further maintenance. But regardless, the multiple inspections they ran the car through and car history really put me at ease that I was getting up front, real, and honest information. read more

LIARS. These guys claim to offer a no haggle experience so I came in to buy a car at the offered price. Well to my surprise they are just like every other dealership trying to tack on an extra $1k in "Dealer Fees, Auto theft, and Microbe Spray". I came in with good faith prepared not to negotiate and then they treated me with complete disrespect. Oh and btw they will absolutely negotiate price and I was able to get them to take off some bullshit "theft device" fee. Treat them like any other dealership as they will do the same to you. read more

Great to work with. Love the Subaru Impreza. Thanks, Josh you made everything run smoothly and treated my son during his first car purchase very well....made sure all was done. read more

WORSE!! WORSE DEALER EVER BEEN TO!! Full of dishonest people bought a 525xi bmw that broke down ass soon i left the dealer i called to see what the heck and what they can do to help since i just left there dealer not even 15mins ago there response was "u sign thats not my problem anymore". Then after i had my supposedly new car i had to have it towed to my house after all that the the repair for what broke at the time was 400 just on parts not included what they charged me to fix that and then after that broke all my oil pan fell come on man dont lie to the people that believe in you!! Now i have a broken car in my driveway that i cant drive but still have to pay it SMFH. People If u read this review watch your selfs from this scammers DO NOT I REPEAT MYSELF DO NOT BELIVE THIS PEOPLE AT TORRES AUTOMOTIVE THERE A BUNCH OF SCAMMERS!!WORSE DEALER EVER!! read more

With the last name Torres in my family I was excited about this opportunity. But am now quite ashamed. I bought an older Honda Civic I knew needed a lot of work. And as I've been rebuilding. I have founding that literally everything they told me was a lie. Not like bent truth or they didn't know better. But while knowing the truth! Told me the EXACT opposite. Example. "O it's got super frosty A/C!": A/C cluth relay bad (no power even going to it) bad A/C compressor AND condenser! This A/C NEVER worked for this sales man and he still straight up lied! Example #2 "I really like the exhaust they put on it. Not too loud not too quiet."... It's a stock exhaust they welded onto and burnt holes through... Plus two flanges leak.. seriously... It said Honda right on the muffler. He knew better. And they even snuck off and got emissions done at a "friends" I assume KNOWING IT WOULDN'T PASS ANYWHERE ELSE! While I did paperwork Example #3 "o it's wired for a system and it bumps so hard" two screws holding the front driver side fender where screwed through the systems power cord. So when I put a fuse in i had fireworks! So I know they NEVER plugged in the subs!. Now. I don't have a problem with the car. I knew what it was. I have a problem with lies read more