I had a very frustrating and costly experience with Auto Match Utah involving a 2023 Ford Transit Cargo Van. I was looking to purchase a vehicle from out of state. I am extremely disappointed with this dealership. I was working with a dealership representative over the phone. I informed them of my credit score of 770. During that initial conversation I was told that with my credit, I should expect an interest rate of around 5.5%. Based on this information, I put down a $2,000 deposit, which I was told was non-refundable.
However, when it came time to finalize the financing, I was then informed that the interest rate would be 15%--almost triple what was initially discussed. This was a complete shock and felt like a classic bait-and-switch tactic. I refused to proceed with the purchase under these terms, but the dealership refused to return my deposit. This dealership was not transparent, and I cannot recommend them based on my experience.
Warning to future customers: they will want to text you documentation to review, but the platform they use for mobile devices is challenging to navigate on your phone - so get it via email so you can read all the details before completing the form.
Warning to future customers: if you are looking at a branded vehicle. Vehicles with branded titles usually come with much higher financing rates and increased insurance premiums. So even if they quote you a low interest rate do not expect that to be available to you because they do not offer in-house financing as suggested on their website. read more