I will start by saying Xavier was great, he listened, was helpful and understanding. The one-star rating is not because of him.
The rest of the experience was horrible. Every bad story you've heard about dealing with used car lots was true here.
My husband and I visited TR on a Wednesday night; we had seen a different truck online that we were interested in checking out. We were told by Xavier that that truck was in the shop being processed, but that there was a similar truck on the lot that we might want to check out. We decided to check it out, the price for the truck was posted in 5-inch-high numbers on the windshield of the truck, the price was in the range we were looking for at $24,495; it looked good so we decided to test drive it. We liked it enough to come back on Thursday and drive it over to our mechanic to have him look it over, an $80 expense that we thought worth it for a potential serious purchase. Xavier agreed that would be okay, but to give him a call before we came. The next morning we called him, and he had the vehicle ready for us. With our mechanics appraisal we decided to make an offer for the truck. He recommended we see if we could get them to take some money off due to some work that would have to be done on the truck. Xavier had mentioned a few times prior, of potential "wiggle room" on the price if we were interested in buying. When we got back, we told him we were interested in purchasing the truck, but that we had some concerns regarding potential problems and that we would like to explore that "wiggle room" he'd talked about earlier. He then encouraged us to buy 1 of their 3 warranty programs; we told him due to budget limitations we weren't interested at this time. Xavier went off to confer with his finance manager. When he came back not only was there no potential "wiggle room," but they wanted to charge us 1,500+ for the truck. When we asked why, they said it was because they had had to do some work on it when they got it, and that they weren't going to be making enough money on it. They said they had posted it online for $25,999. I started getting upset and said, the price posted on the truck in big numbers was $24,495, that price was on the truck last night, and again when you let us drive it off your lot to have it checked out with our mechanic for $80.00; and now after refusing your warranty programs, you're trying to jack the price up. After me getting quite upset the finance manager came back with 2 options, he had these printed out on paper. The options he basically laid out were, they would sell us the truck for the price posted on the truck IF we purchased their gold warranty which was an additional $3200+, or they would have to sell it for $25,999; otherwise, they weren't going to be making any money on the deal. WTH you ask, that's what I was saying. I told them what they were trying to do wasn't right! It smelled of a bait and switch scheme. My husband was ready to walk out the door, but I wasn't willing to let their dishonest dealing go. I kept saying this wasn't right, you let us believe one thing and now you're trying to do something different. After me accusing them of a bait and switch and that what they were trying to do wasn't right. They came back with another offer, they would sell it for the Price they had posted on the truck, or we could get it for that price with a discounted warranty program for 1,800.00+. We got the truck without the warranty, which we were advised later by our mechanic, they're more trouble than they're worth. When I tried to talk with the sales manager and the finance manager and let them know why I was going to give them a bad rating, they ended by saying, "what do you want?" They didn't have to sell us the truck, that they were losing money on it, and were going to get in trouble for selling it at that price. They had also told us a couple of times we were taking food out of their children's mouths. It was a horrible experience! read more
