We have been looking off and on since October for a car, we were very particular about we wanted…read more We saw a listing on KSL and drove down and got there about 1/2 hour before they closed. Kellen showed us the two cars we were interested in and gave great advice on which would be better for our needs and the price, which was exactly what we thought also. He showed us car fax and comps for similar vehicles within 300 miles and their prices are a bit below average. He stayed late, answered all our questions, wasn't pushy and gave us time to discuss what we wanted and the opportunity to think it over that night. We hadn't planned on buying right away but when we found what we wanted, we couldn't pass up such a good deal. He followed up the next day and was really helpful in getting things set up to purchase. Probably one of the best car buying experiences I've had. Highly recommend Kellen at Shamrock Auto.

You're really not going to find a car dealer like these guys at Shamrock Auto many places. Hear me…read moreout: We were in an incredible bind as a family - needing to take our 3 month old daughter to some specialty treatment for her seizures across the country. We weren't sure what to do - because we had more to take then our van could fit. Brady and Kellen heard about our story and reached out to us to see what they could do. To make a long story short, they found a way for us to use one of their vans for a cross country trip - just so we could get our daughter the medical care she needed in New Orleans. This really isn't the thing you do if money is your main aspiration and pursuit. Their kindness and trust made a HUGE difference for us as a family - not only in being able to make the trip comfortably, but learning some things to help our daughter Olivia, who has a serious seizure disorder. It's hard enough to know who to trust these days, but maybe especially when you're looking for a car. From experience, I can tell you that you can trust Brady and Kellen. I know they care about people - and will treat you fairly. This is the kind of business we should support, celebrate and invest in for our communities. I'm a journalist professionally, so you can't blame me for wanting to write about this experience. If you want to hear more, I wrote about it here on my Substack - https://www.publishpeace.net/p/our-familys-gratitude-for-so-much

Just when I thought it couldn't get any better. The amazing people over here at Ken Garff, American…read moreFork Ford dealer have outdone themselves again. I always have great experiences here and this time they offered to pick up my truck and drop it off free of charge. I had the brakes worked on as well and they are performing fabulously. Thank you all.

In August 2024 I bought a used RAM 2500 from this dealership. During negotiations, the salesperson…read moreand thus dealership agreed to make certain repairs to the body and paint prior to my picking the truck up. First, they promised the truck would be ready for my pick up in 2 days. It took an additional 4 days for the work to be completed and I had to extend my stay in the area by 2 additional days. When I went to pick the truck up, the agreed repairs had not been made. however at this time my trade in truck was gone and I had to get back to the San Francisco Bay Area. The salesperson and dealership told me to have the repairs handled and submit the bill. After I left the dealership, I drove to SLC to purchase new tires and have the front end aligned. The tires hop mounted and balanced my tires but when it came to perform the alignment, the tire shop advised me the upper ball joints were worn out and needed to be replaced as an alignment was impossible. The owner of the tire shop showed and demonstrated the ball joints were severely worn out and needed replacement!! WHAT HAPPENED TO THE SAFETY INSPECTION THAT I WAS TOLD THAT TOOK PLACE ON THIS TRUCK???? I had no choice but to drive the 750 miles back to the SF Bay Area. Fortunately, I had purchased the extended warranty and the upper ball joints were replaced at Walnut Creek Dodge in Walnut Creek, CA. But this dealer charged me a $250 diagnostic fee that was out of my pocket!! Next, was the title issue. I had planned to register the truck in Oregon and requested they sent the title to the Oregon DMV, It took 10 weeks for the title to make it to the Oregon DMV, well beyond the 45 day limit of the temporary registration the Ken GARFF Ford dealership gave me. I phoned the Ken Garff Ford Dealership and asked them about myn worn ball joints and the service manager looked up my truck and told me they were diagnosed at the time of their safety inspection, however they did not feel the ball joint failure was urgent!! "Since when isn't and vehicle steering component not a safety hazard!!" After all these negative issues, breach of promise to complete repairs, failure to notify me of a serious suspension defect, and failure to send title to a different state in a reasonable amount of time, I contacted Ken Garff Corporate Office. I first emailed the corporate office about 5 weeks after my purchase and got no response. It took quite a bit of research to find a phone number to the corporate office, but I eventually did and made contact. I eventually spoke with one of whom I believed to be some sort of manager, named "Winston". It was about 6 weeks into my missing title by now and he assured me my title was sent to the Oregon DMV, however the Oregon DMV told me differently. If you have ever dealt with the Oregon DMV, you would know they are extremely efficient!! Winston assured me again that I would be reimbursed for my cost of repairs, but I never heard from him nor anyone from Garff Corporate. I provided receipts to GARFF corporate. Here it is, 16 months after my RAM purchase and no monies have been reimbursed for the dings and paint correction (estimated at $1000), nor have I been reimbursed for the $250 that was my diagnosis fee for the failed ball joints. I almost forgot to mention the spray on bed liner I paid an additional $500 for has seriously peeled so I had to buy a drop in bed liner!! I don't recommend anyone purchase a vehicle from the GARFF Dealership network as they make promises they don't keep, sell vehicles with serious safety defects, and lose important DMV paperwork.

I was having an intermittent problem of the truck not starting…read more After months of trying to figure out the problem, I talked to the service department at Watts. They had some ideas and knew where to focus. They found the problem in a short time, replaced the faulty module at a cost that's was a fraction the cost I was expecting ! Thank you, Great job Dustin !!!

can't trust their warranty . After 6 months purchased the lift truck from them, not even 9k of…read moremiles running, the shocks are leaking oil. I contacted their sale man ( Hunter ). And got bumped to warranty department and one more bumped to mechanic department , and got many promissed to send the parts out, after about 2 months I couldn't wait, I have to buy and change new shocks. Untrustworthy.

Bought a truck from Andre at a great price! Andre was super helpful throughout the whole…read moreexperience, very transparent on pricing. Was even able to get me a better rate than I was expecting coming in!

If I could rate this place a ZERO, I would!! I messaged…read morethis place on a Thursday and Andre reached out to me, and was very helpful. I then messaged Andre again on a Saturday and asked if I could come in and look at the car on a Monday. Monday morning I called and made sure the car would still be available since it was an out of the way dealership. He said it was and told me to come on in. About 1:00 pm I called again just to double check things, turns out the car was taken to the mechanic just a few minutes before calling. I called again at 3:00 and he said he'd call me when the car was in the lot. I showed up around 4:00 and the guy working said that I never contacted them and that the car would be back on the lot on Tuesday. Not impressed.

Bought a Prius 2 from them and it's a great car for a great price. These guys are amazing and truly…read morecare about their customers. We are planning on purchasing another car from them soon and I have referred so many people I know to them. Great guys and very ethical. I couldn't be more pleased with my experience.

This place never answers their phones or texts. We drove all the way out here to look at the car…read moreand nobody was here. Good luck getting ahold of someone

I didn't purchase my current car at Doug Smith Subaru in American Fork, but I've had all my new car…read moremaintenance and service done here. Customer service is top-notch, and I really appreciate the informative complimentary video they send showing their findings--it adds a lot of transparency. The waiting room is also comfortable, with a nice selection of drinks and snacks. My only issue with Doug Smith is that they've consistently lowballed my trade-in offers by a significant amount. Because of that, I ended up purchasing my Crosstrek from another dealership.

These guys were amazing. I got a "check engine" light on my 2021 Crosstrek and then had the car…read moretowed 185 miles from Torrey to Doug Smith Suburu in American Fork. Aparently the TCV (Thermal Control Valve) valve had failed. This is a complex repair, but they had me in by 1PM and out by 4PM. That's lightning fast service for this kind of repair. I didn't have to spend extra money on a hotel while waiting for the car to get fixed. They prioritized my car and got their fastest tech on it ASAP. The car drove perfectly after the repair (no issues) and we were able to complete our 2500 mile road trip without no further interruptions. Not only that, but they were friendly, professional and courteous. I'm so grateful for the wonderful service - it made all the difference for our vacation!

was sold a Q7 wasn't told about the crack engine block. ether Family Auto or someone put a bandaid…read moreon it till I got sold. Leo sold me an extended warranty that said they won't cover the problem because it preexisting problem YOU BUY A VEHICLE FROM FAMILY AUTO YOU'LL BE A BIGGER FOOL THAN ME. YOUVE BEEN EDUCATED MAKE GOOD DECISIONS

Great experience with these guys! They were knowledgeable and vehicles are listed at a fair price…read morewith no need to haggle. No high pressure sales staff and no surprise hidden fees or last minute "required" microdots or undercarriage treatment or whatever.

As a female buying a car, I have to find it challenging to align myself with sales people, probably…read moremy own fault because I have zero tolerance for those who look down on others. I did not have that experience at this dealer. I felt respected. I felt heard I did not feel like I was being convinced to do anything that I wasn't comfortable with. The vehicle that I purchased was exactly what I needed and it turned out exactly what I wanted. I was very lucky to have met such a gentle kind giant salesman and I suggest you ask for him. You won't forget his name: Shreck!!! Shreck is awesome, knowledgeable, polite, excellent customer service, great sense of humor,very patient.... Anyway, good luck with your car purchase. Everybody has different experiences and has different taste. I just had a great experience and will probably buy a car from them in the future.

We were provided an estimate for repairs on my wife's Jeep…read more 1. There were hundreds of extra dollars of charges as separate line items for each service requested, that were blamed on a system error when asked about. 2. Attempted to double up on labor for multiple services. Labor was quoted separately for engine oil cooler replacement, thermostat replacement, and spark plug replacement, even though there is overlapping labor, adding hundreds of dollars in extra cost. 3. Nontransparent estimates with no explanation of charges (i.e. labor, parts, fluids). 4. Was told that the Jeep would be ready by the end of the week, but I had to call on Friday afternoon because I didn't hear anything. We dropped the vehicle off on Monday. No one answered the phone so I finally left a message asking for a status update. A bit later, I get an automated message saying it was ready, about 2 hours before the service department closed. Very shady business practices. People who are not knowledgeable about the work being performed, are likely getting screwed. If I had the time to do it myself before my wife needed to leave on a long trip, I wouldn't have even let them do the work after the untrustworthy behavior. We will never bring a vehicle back here.