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    Dealer World

    3.9 (11 reviews)
    Closed 10:00 am - 6:00 pm

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    7 months ago

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    Shamrock Auto Group - Kellen Christenson from Shamrock with me when we picked up the van.

    Shamrock Auto Group

    (24 reviews)

    We have been looking off and on since October for a car, we were very particular about we wanted…read more We saw a listing on KSL and drove down and got there about 1/2 hour before they closed. Kellen showed us the two cars we were interested in and gave great advice on which would be better for our needs and the price, which was exactly what we thought also. He showed us car fax and comps for similar vehicles within 300 miles and their prices are a bit below average. He stayed late, answered all our questions, wasn't pushy and gave us time to discuss what we wanted and the opportunity to think it over that night. We hadn't planned on buying right away but when we found what we wanted, we couldn't pass up such a good deal. He followed up the next day and was really helpful in getting things set up to purchase. Probably one of the best car buying experiences I've had. Highly recommend Kellen at Shamrock Auto.

    You're really not going to find a car dealer like these guys at Shamrock Auto many places. Hear me…read moreout: We were in an incredible bind as a family - needing to take our 3 month old daughter to some specialty treatment for her seizures across the country. We weren't sure what to do - because we had more to take then our van could fit. Brady and Kellen heard about our story and reached out to us to see what they could do. To make a long story short, they found a way for us to use one of their vans for a cross country trip - just so we could get our daughter the medical care she needed in New Orleans. This really isn't the thing you do if money is your main aspiration and pursuit. Their kindness and trust made a HUGE difference for us as a family - not only in being able to make the trip comfortably, but learning some things to help our daughter Olivia, who has a serious seizure disorder. It's hard enough to know who to trust these days, but maybe especially when you're looking for a car. From experience, I can tell you that you can trust Brady and Kellen. I know they care about people - and will treat you fairly. This is the kind of business we should support, celebrate and invest in for our communities. I'm a journalist professionally, so you can't blame me for wanting to write about this experience. If you want to hear more, I wrote about it here on my Substack - https://www.publishpeace.net/p/our-familys-gratitude-for-so-much

    Ken Garff American Fork Ford

    Ken Garff American Fork Ford

    (162 reviews)

    Just when I thought it couldn't get any better. The amazing people over here at Ken Garff, American…read moreFork Ford dealer have outdone themselves again. I always have great experiences here and this time they offered to pick up my truck and drop it off free of charge. I had the brakes worked on as well and they are performing fabulously. Thank you all.

    In August 2024 I bought a used RAM 2500 from this dealership. During negotiations, the salesperson…read moreand thus dealership agreed to make certain repairs to the body and paint prior to my picking the truck up. First, they promised the truck would be ready for my pick up in 2 days. It took an additional 4 days for the work to be completed and I had to extend my stay in the area by 2 additional days. When I went to pick the truck up, the agreed repairs had not been made. however at this time my trade in truck was gone and I had to get back to the San Francisco Bay Area. The salesperson and dealership told me to have the repairs handled and submit the bill. After I left the dealership, I drove to SLC to purchase new tires and have the front end aligned. The tires hop mounted and balanced my tires but when it came to perform the alignment, the tire shop advised me the upper ball joints were worn out and needed to be replaced as an alignment was impossible. The owner of the tire shop showed and demonstrated the ball joints were severely worn out and needed replacement!! WHAT HAPPENED TO THE SAFETY INSPECTION THAT I WAS TOLD THAT TOOK PLACE ON THIS TRUCK???? I had no choice but to drive the 750 miles back to the SF Bay Area. Fortunately, I had purchased the extended warranty and the upper ball joints were replaced at Walnut Creek Dodge in Walnut Creek, CA. But this dealer charged me a $250 diagnostic fee that was out of my pocket!! Next, was the title issue. I had planned to register the truck in Oregon and requested they sent the title to the Oregon DMV, It took 10 weeks for the title to make it to the Oregon DMV, well beyond the 45 day limit of the temporary registration the Ken GARFF Ford dealership gave me. I phoned the Ken Garff Ford Dealership and asked them about myn worn ball joints and the service manager looked up my truck and told me they were diagnosed at the time of their safety inspection, however they did not feel the ball joint failure was urgent!! "Since when isn't and vehicle steering component not a safety hazard!!" After all these negative issues, breach of promise to complete repairs, failure to notify me of a serious suspension defect, and failure to send title to a different state in a reasonable amount of time, I contacted Ken Garff Corporate Office. I first emailed the corporate office about 5 weeks after my purchase and got no response. It took quite a bit of research to find a phone number to the corporate office, but I eventually did and made contact. I eventually spoke with one of whom I believed to be some sort of manager, named "Winston". It was about 6 weeks into my missing title by now and he assured me my title was sent to the Oregon DMV, however the Oregon DMV told me differently. If you have ever dealt with the Oregon DMV, you would know they are extremely efficient!! Winston assured me again that I would be reimbursed for my cost of repairs, but I never heard from him nor anyone from Garff Corporate. I provided receipts to GARFF corporate. Here it is, 16 months after my RAM purchase and no monies have been reimbursed for the dings and paint correction (estimated at $1000), nor have I been reimbursed for the $250 that was my diagnosis fee for the failed ball joints. I almost forgot to mention the spray on bed liner I paid an additional $500 for has seriously peeled so I had to buy a drop in bed liner!! I don't recommend anyone purchase a vehicle from the GARFF Dealership network as they make promises they don't keep, sell vehicles with serious safety defects, and lose important DMV paperwork.

    Doug Smith Chrysler Dodge Jeep Ram - Bracket fell out of engine bay while driving

    Doug Smith Chrysler Dodge Jeep Ram

    (95 reviews)

    As a female buying a car, I have to find it challenging to align myself with sales people, probably…read moremy own fault because I have zero tolerance for those who look down on others. I did not have that experience at this dealer. I felt respected. I felt heard I did not feel like I was being convinced to do anything that I wasn't comfortable with. The vehicle that I purchased was exactly what I needed and it turned out exactly what I wanted. I was very lucky to have met such a gentle kind giant salesman and I suggest you ask for him. You won't forget his name: Shreck!!! Shreck is awesome, knowledgeable, polite, excellent customer service, great sense of humor,very patient.... Anyway, good luck with your car purchase. Everybody has different experiences and has different taste. I just had a great experience and will probably buy a car from them in the future.

    We were provided an estimate for repairs on my wife's Jeep…read more 1. There were hundreds of extra dollars of charges as separate line items for each service requested, that were blamed on a system error when asked about. 2. Attempted to double up on labor for multiple services. Labor was quoted separately for engine oil cooler replacement, thermostat replacement, and spark plug replacement, even though there is overlapping labor, adding hundreds of dollars in extra cost. 3. Nontransparent estimates with no explanation of charges (i.e. labor, parts, fluids). 4. Was told that the Jeep would be ready by the end of the week, but I had to call on Friday afternoon because I didn't hear anything. We dropped the vehicle off on Monday. No one answered the phone so I finally left a message asking for a status update. A bit later, I get an automated message saying it was ready, about 2 hours before the service department closed. Very shady business practices. People who are not knowledgeable about the work being performed, are likely getting screwed. If I had the time to do it myself before my wife needed to leave on a long trip, I wouldn't have even let them do the work after the untrustworthy behavior. We will never bring a vehicle back here.

    Dealer World - car_dealers - Updated May 2026

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