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Gucci

3.6 (18 reviews)
Closed 11:00 am - 7:00 pm

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Reviews With Photos

Leena J.

Wonderful experience here. We popped in to browse and just look and linger around the store. Alec was so helpful and kind and very accommodating. Beautiful store. Exquisite set up. Felt like a realm of royalty. I took a few snaps but you need to go take a peek in person to experience the lovely details. Everyone was so friendly and helpful. Glad we stopped in. Go check them out!

I visited this location last weekend to get another hole in my belt because it is too big. The tag still attached to the belt. The customer service representative on the floor did check and they stated it could not be done because it would ruin the belt. Understood. I proceeded to inquire as to if I could simply exchange for a smaller size. She again checked and I could not because it was purchased at Gucci San Marcos outlet. However, after checking to see where I purchased the belt, she advised me to contact the San Marcos store and request a return slip to exchange for another size. Great! I did contact the San Marcos store and they advised that purchases can only be exchanged/returned within 30 days. So why did the Gucci rep at Legacy West even recommend that as an option knowing Gucci's policy? She sent me down a rabbit hole unnecessarily. Thanks but no Thanks!

Pretty packaging
Melissa L.

Brand new. Still smelled new inside. Got some sandals as gift. Pretty packaging!! Super helpful and nice sales associates.

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8 months ago

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2 years ago

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2 years ago

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5 years ago

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2 years ago

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5 years ago

Purchased new pair of Gucci sandals from this new location. Sean the associate was helpful in finding whatever was needed.

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1 year ago

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2 years ago

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2 years ago

Client advisors where very attentive, walked away with a new pair of supreme bees shoes. Everything you'd expect from a designer store.

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5 years ago

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3 years ago

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4 years ago

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3 years ago

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3 years ago

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4 years ago

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4 years ago

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5 years ago

Horrible customer service. Rude and Condescending. Give your money to a more deserving place. I won't be shopping here anymore.

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4 years ago

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Ask the Community - Gucci

Review Highlights - Gucci

I found a few shoes that I liked and wanted to try on and Nitre even recommended me some shoes that weren't on display.

Mentioned in 2 reviews

Read more highlights

Cariloha Plano

Cariloha Plano

(2 reviews)

Very small place and very quiet. There was nobody there when we shopped. We bought bed sheets and…read morethey are very good quality. Pricey bedding sets, but completely worth it. Place is really clean, almost looks new. The employees are not pushy for you to buy things, so they are very helpful. Great place to get new bed sheets.

A few months ago, I bought Aloha Soft sheets set in queen size from Costco and I LOVED them. Costco…read moreis currently out of stock... During this pandemic, the Carihola store was closed but I was able to call and order over the phone exactly what I wanted. Kristen went above and beyond with customer service!!! I wanted to an extra set pillowcases in same color which did not show available online. Kristen had trouble finding the item number as well but reached out to support to get what I wanted. Overall, I bought 2 king Aloha sheet sets in midnight blue and 2 extra sets of standard pillowcases in midnight blue. She sent me a confirmation email and eta of when I would receive my sheets. They arrived and everything was perfect. I love these sheets! They are great quality and so soft and cooling! Kristen was incredibly helpful and so willing to do everything she could to make me a happy customer. Great job Kristen!! I will be going back for more for my other beds when I decide which color scheme I'm doing in other rooms. Whatever you do, do not buy these sheets from amazon.com because they are off brand and not Carihola brand as they advertise. Go through Carihola store only and you will get quality customer service and quality brand items.

Gucci - womenscloth - Updated May 2026

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