This experience was exceptional! The company that installed my system has gone bankrupt so Tesla…read moredirected me to its trusted installers in the area. I picked Option one right at the top. Natasha was professional and very clear with communication from the start. She set proper expectations on communication with Tesla would take a week or two. The day she received the go ahead from Tesla she called and scheduled the install asap 4 days out. Later the same day they had a cancellation and were able to get everything scheduled the next day. Anthony and Jeremiah arrived at the beginning of the arrival window! They were professional, great with communication, and ready to work. I had several questions and they were prepared for all of them and super helpful. The battery removal and install took less than an hour. Naturally Tesla's update took twice as long. LOL. Still total time was under 3 hours. I have managed 100s of installers and worked in Solar, this was a fantastic expierence! Because the Tesla 3 has more storage than the 2 I asked about adding some of my Breakers to the back-up and they had options for us to do that. Obviously we Highly Recommend This Team!

Final Update: I just had Option One out at my home today to replace my inverters and I'm very happy…read moreto report my system looks to be back to fully working. The installers were awesome and got me going quickly. So regarding the communication issues I had with the company, things happen, people get busy and sometimes delays do occur. I'm just glad we were able to get everything resolved. Pricing, I did get a couple of additional quotes and Option One blew them out of the water. Could it be those other companies assumed I needed the parts and labor? Maybe, but I was very clear that I had the parts already. Bottom line it never hurts getting quotes and going from there. Service, so I got all the paperwork done yesterday early afternoon and was scheduled today (5/1) at 8am. I do realize there needs to be a buffer between appointment time and actual arrival time, I usually just assume an hour after the appointment time. But the techs were here at almost exactly 8am. As I have very limited knowledge on solar panels, the fact none of them fell off my roof (panels or techs) and nothing blew up, then it's safe to say they did a fantastic job. In the end my system is fixed and I'm happy. Also if I ever need work done on my system again I'm calling these guys up.

Nippon (Linda) took the lead on my project, which was in a quagmire after the previous solar…read morecompany had declared bankruptcy and left my system inactive. Nippon came in, took charge in replacing bad wiring, worked with the County and SCE for drawing, engineering, and inspection approvals, and even added in a Powerwall -- all for a VERY reasonable price. Linda is amazing.

Nippon Energy were very responsible and when they found the issue as the inverter then did all the…read morework with Solar Edge to get a replacement inverter sent out. They were more expensive than others but you get what you pay for

They are out of business and unable or unwilling to respond to messages. Looking for a new firm to…read moremaintain my system.

Update 1/30/25 Do not fall for Jeremy's promise of new…read moremanagement. We have reached out after all of these promises of new management and still have not heard back. Since our original review we have emailed almost every 2 weeks to be met with either no response or a message that said they will not be work with us any longer. We received a formal civil suit from the solar panel supplier demanding we pay for panels that we already paid solar 360 for. We have tried to work with that company and they too are now nonresponsive. It has been 5 months. Our battery is still broken and our system is still not operational. We have filed a complaint with the state attorney general and the state license bureau and have placed credit card disputes with the credit card company. We expect to be in arbitration soon as it seems to be our only course of action at this point.

I went with Shaun Rogers from Pell to install a 10kW system a couple of weeks ago…read more I shopped around to about 5 different vendors, including SunPower (I believe) who contracts through Costco and Pell was thousands cheaper. Shaun was so incredibly thorough, honest (there were points where he told me that because of my super low energy costs in Azusa, the system really wasn't necessary) and over-communicated throughout the process. I've recommended him to family in the area. Big fan. I ended up moving to it honestly because I wanted the future equity addition to the home and...because I thought it was badass to have solar :) We had issues with my HOA and the city of Azusa (confusion on their ends) and his team handled the months of back and forth with ease and grace. Financing was a breeze through their credit union partner and the additional cost of having to upgrade my electrical panel was included in my loan. Incredibly happy and satisfied!

Great Service Great Prices, Knowledgeable, Would use these guys in a min, researched alot of…read moreothers, Pell was the winner. Save time, Call Pell

It was a pleasure dealing with William B. He is professional, courteous and responsive, he made the…read moretransaction and the process very smooth. And when we encountered unforseen situation with our Atlas roofing he ensured that it got resolved and Simply Solar made things right. Having solar been very beneficial and cost effective

I had an issue with one of my panels. I reached out on the main website and they responded very…read morequickly. John the service advisor helped me pinpoint the problem and a technician came out within 2 weeks. My issues was not urgent and I told them a later service date was cool. The technician came out today. They repaired one of the inverters. I know there are many shady solar companies out there big and small but this company services a wide area and they are very helpful, honest and knowledgeable. I plan on using them later to get a EV charger down the road.

This is the only solar company worth talking to, I worked with Joe who knows this business and can…read moreanswer technical questions, the whole process with Solargem was so smooth, they took care of everything we put in a huge system and also had the roof done, never had any problems with quotes, installation, performance, any questions were answered promptly Highly recommend

Joe did an excellent job with great communication. Shows up when he says. Competes the work as…read morepromised. Highly recommended

We had our solar panels installed by SolarMax and our overall experience has been very positive…read more  From first contact to ongoing customer support, SolarMax has exceeded our expectations. We were fortunate to have Ruben G. as our Account Manager.  Ruben was professional, pleasant and knowledgeable -- carefully listening to my questions and concerns and also sharing knowledge so I could better understand the phases of installation. Throughout the entire process - from design to permits, documentation to electrical requirements, we communicated with the various SolarMax team members to make sure we understood what the next steps would be. Every team member was courteous and competent, all of them did their part to complete our solar panel and battery project. We are happy with the service and expertise SolarMax has provided us and would recommend them to friends who are considering solar energy.  To Ruben - our renewed thanks!  We appreciate you for your work. To the entire SolarMax team - thank you for making this happen!

Update: received a detailed response on 2/26 along with the note below from Nicole that they were…read moreshort staffed. Update: I emailed them on 2/23 as requested by Nicole. Will update when I hear back. Would not recommend SolarMax at this point until they improve their customer service. Look into other companies and their service reviews since you will most likely have to contact them multiple times with questions about the system/billing. They were very prompt and quick with reaching out and getting back to us when they were trying to sell us solar. However, now that we have been customers for years and our sales rep left, it takes multiple calls to even get through to customer service and then multiple follow up calls after since they have to email other departments to get an answer and do not call back. It seems like they are short staffed and for a big company like this should invest in more staff for customer service. That way they can provide the same experience we received in the beginning. It's been almost a month after I initially contacted them and my question still has not been answered. Seems like there is only one customer service rep and she definitely needs help.