They were professional and were able to get it done in a timely manner and without any problems.read more

I am writing to formally file a complaint against UniverCity Solar LLC, located at 242 East Airport…read moreDrive, San Bernardino, CA 92408, regarding unresolved roof damage, ongoing water intrusion, broken promises, and what I believe to be negligence and misrepresentation that dates back to 2022. UniverCity Solar has visited my home on two separate occasions over the past several years to address a roof leak that developed after the installation of their solar system. During those visits, their technicians identified cracked roof tiles as the cause of the leak, repaired those tiles, and sealed the affected areas. Despite these repairs, the roof leak continued. In January 2023, I communicated directly with Aaron, a representative of UniverCity Solar, who acknowledged the damage and promised that the company would repair the interior damage caused by the leak, including repainting the roof area stained by water intrusion. Aaron repeatedly delayed this work, citing a lack of available personnel, but reassured me multiple times that the repairs would be completed. At one point, he even stated that he intended to hire a professional painter to perform the work. Trusting these assurances, I waited in good faith for over a year, during which time no repairs were made. In late 2026, heavy rains resumed and caused additional damage, including deterioration to the drywall and window sill in my dining room--the same room originally affected by the roof leak. On December 3, 2026, UniverCity Solar sent Adam to inspect the roof. At that time, they claimed to have discovered damage to a board outside the solar panel areaand abruptly stated that they were no longer responsible for any repairs. This sudden reversal is unacceptable. Regardless of any newly identified issues, UniverCity Solar previously diagnosed the leak twice as being caused by cracked roof tiles, which they stated were responsible. I relied on their expertise and professional assessment. If their current claim is that the cracked tiles were not the cause, then the company is still responsible for misdiagnosing the issue on multiple occasions, which directly resulted in delayed corrective action and increased damage. Due to the age of the damage and the prolonged delays caused by UniverCity Solar, I am now unable to file a homeowners insurance claim, as the issue is no longer considered new damage. Their failure to correctly diagnose and permanently resolve the problem has directly hindered my ability to seek insurance coverage, resulting in financial harm. Additionally, I am deeply disappointed to learn that Tim, the salesperson who sold me UniverCity Solar's services, misrepresented the company's roofing credentials. I was told that UniverCity Solar carried a full roofing license, only to be informed later by Aaron that they carry only a limited roofing license. This discrepancy further undermines my trust in the company. I am especially disheartened by this treatment given that I have provided over three referrals to UniverCity Solar, all of whom became paying customers. This level of neglect and refusal to honor written and texted commitments--copies of which I possess--is unacceptable and does not reflect the service that was promised to me. At this point, I am unsatisfied and disappointed with UniverCity Solar's conduct and believe their actions constitute negligence and potential malpractice. I am requesting that UniverCity Solar be held accountable for: * Honoring their written and verbal commitments * Repairing the interior and exterior damage caused by the roof leak * Addressing the ongoing water intrusion issue in full I processed additional complaints to the Federal Trade Commission report number 195345513 and the Better Business Bureau under the Pacific Southwest, Central & Inland California division.

They claimed to beat any price. Needless to say we got a better price from another company for a…read morebetter product. I'm always suspect of any company that says we will beat any price. Don't waste my time and just give me the best value upfront. Lesson learned, don't waste your time.

I had gotten many quotes for a solar system in the past and have know of OC Solar when they first…read moreintroduced me the solar roof. While the solar roof was way out of our budget, the solar panel and powerwall system that they've configured for me was well beyond what I expected and was well within reasonable cost. Sun Run was out of the question, and even Tesla themselves weren't able to meet the final project demands when they first designed my system. OC Solar was the only who actually met my needs and were on top of the whole project timeline. Look no further than these guys. They did a wonderful job and would go to them in the future for my other solar needs. Ask for Brooklynn and she'll take care of you, without a doubt.

I held out hope this company would take responsibility and treat their repeated failures as one‑off…read moremistakes. Instead, it's clear this is simply how they operate--followed by deflecting blame elsewhere. This company demonstrates a consistent pattern of poor communication, missed commitments, and lack of follow‑through. They were the original installers (the Paso Branch that is now closed) and were hired (the Redlands, CA branch) to replace our batteries. Site survey completed June 2025, plans approved November, permit held for four months--and still no installation. After I repeatedly chased them, they scheduled an install for 2/10/26, then canceled four days before due to missing parts. What followed: ignored calls, unanswered emails, empty apologies from management, and promises of "personal follow‑up" that never happened. Ultimately, they blamed the lease holder and walked away citing their contract for repair had been pulled. (no kidding after 10 months of having it in your lap without ANY end in sight). Based on documented timelines and repeated lack of communication, this experience reflects systemic operational issues rather than isolated errors.

Sea Bright Solar was sent out to troubleshoot an initial installation issue on our new system. Sea…read moreBright was not the installer. Office communication was great- thanks Mari! Nico and Julio arrived on time and were prepared. Within a short period they discovered that the Current Transformer connection clamps were not applied properly. With quick adjustment of the two clamps, the team then validated the system readings. Our system APP is now accurately reflecting and recording solar production, amounts sent to the grid, pulled from the grid, stored and used by our batteries and power used by our home. Replaced all system covers and answered all my questions. Thank you Nico & Julio. I love the appointment reminder that shows the names of the service techs assigned to the service call.

Extremely happy with this company. No nonsense quote after an honest inspection. Work is…read moreincredibly clean, quick on the work and cleaned up perfectly before leaving. Even gave me some tips on some roof repair that needs to be done. Do not hesitate, there is truly no other company out there for this type of work with this much care and integrity.

I was very happy to get their service,solar pannels for my pool but the last inspección was never…read moredone , I waited and the got stood up 3 more times no one showed up and then I got no answer at all. Very dissapointed.

Final Update: I just had Option One out at my home today to replace my inverters and I'm very happy…read moreto report my system looks to be back to fully working. The installers were awesome and got me going quickly. So regarding the communication issues I had with the company, things happen, people get busy and sometimes delays do occur. I'm just glad we were able to get everything resolved. Pricing, I did get a couple of additional quotes and Option One blew them out of the water. Could it be those other companies assumed I needed the parts and labor? Maybe, but I was very clear that I had the parts already. Bottom line it never hurts getting quotes and going from there. Service, so I got all the paperwork done yesterday early afternoon and was scheduled today (5/1) at 8am. I do realize there needs to be a buffer between appointment time and actual arrival time, I usually just assume an hour after the appointment time. But the techs were here at almost exactly 8am. As I have very limited knowledge on solar panels, the fact none of them fell off my roof (panels or techs) and nothing blew up, then it's safe to say they did a fantastic job. In the end my system is fixed and I'm happy. Also if I ever need work done on my system again I'm calling these guys up.

I had a wonderful experience with Option One Solar. They were incredibly helpful and responded to…read moremy questions very quickly. Everyone I spoke with was kind, patient, and took the time to explain things clearly. They also helped resolve an issue that had been left behind by a previous installer, which I really appreciated. It made a stressful situation much easier to deal with. Their pricing was very reasonable, and their response time was impressively fast. Overall, I couldn't be more grateful or happy with my experience. I highly recommend Option One Solar to anyone looking for reliable and professional service.

OC Solar was fantastic from start to finish. They got me a proposal quickly, were transparent…read morethroughout the process, communicated consistently, and their online portal made everything easy to track. Every person who came out was professional and respectful. What really set them apart was handling both our full roof replacement and solar installation together. I didn't want a roofing company and solar company pointing fingers at each other down the road -- OC Solar eliminates that headache entirely. Their pricing was competitive, and their substantial warranty sealed the deal. Highly recommend them if you're considering solar!

It has been about 8 months since the project was completed so I feel I can write this review fairly…read moreabout my experience. It was pushed to get it in before the credits ended. For the quick summary, there was a mistake in my installation, it was not handled well and the system works well but only after a long struggle. They price match but hard to say if I felt good about the price in the end either. Overall, it is very mediocre. After talking to 4 companies, I decided to go with OC after they honored a price match from a competitor. It was a fairly large system, 15 panels and a Tesla power wall 3 and needed to be added to existing system as my current one was underpowered and required due to new builds in California. Total was about 33k, out the door. It may not have been the cheapest offering but shopping for solar is not my favorite experience and I went with what I felt was at least fair for what I got. I primarily worked with Don from sales and Brooklynn and initially seemed fine and for all intents and purposes, it should have been. I chose to get HOA approval and pay for it myself so it did stall the project through no fault of OC. My HOA requires applications for major projects to be submitted along with a sizable fee, and I chose to do it by the book. I dropped the first major deposit of 10k and the installation was scheduled around July 2025. The next part is where the struggle began. The day of installation, the installers tell me the panels cannot fit in the design that they were given. They asked if I wanted to pivot to another part of roof and just install it then and there. I call OC and they admit the design cannot possibly fit my panels on this small area of my roof and I cancel the project and have them redo the plans and for me to go through HOA again. This leads to a very frustrating back and forth with Don and later Brookylnn's superiors as I no longer heard from her. I had about 10 calls or more trying to clarify what to do next and was met with a lot of resistance about what happened. It turns out the plan was actually the original estimate from Don (sales) and for some reason just pushed through their architectural team without consideration of the size. Don's superior Chandler even spoke with me about this and though I can't recall their explanation for this mistake, they spoke as if this was my issue with wanted to go through HOA and that they had no power to stop the project. If I had written this review after this call, I'd recommend no one work with these people. It felt frustrating and at times demeaning, given that they do this all day and I don't know what I'm talking about. After I got my second approval, OC refunded my fee to the HOA approval, but only after I explicitly asked for it. We eventually moved forward with the project and inspection when fine. My guess is had we not had this irresponsible prelimary design provided by Don go through their "architectural" team it would've been fine and none the wiser. As of this writing, the panels are working as intended and I had such a sour experience, I just moved on. But now Don and company requested a review for their internal systems, so here is it and a Yelp one that they did not ask for. In the end, like most of these experiences, it's not the mistake that upsets me, it's the handling of it. Communication started fading when things got more difficult and the lack of empathy or consideration for some dropping this much money on something they will do maybe 2-3 times in their life is disappointing. Much of the time I asked them and myself, how should I know this plan wouldn't work? Sure the HOA can't legally stop me, but I have to live with them, not OC. Whoever may have gotten this far, thank you for hearing my rant. Odds are you will have a fair experience but the truth is, most of these companies are interchangeable. They are all middle men and their strength and differences lie in the customer service and coordination. I didn't expect but solar buying is probably more similar to going to a car dealership. Do your research, advocate for yourself and don't get your hopes too high and it will probably be fine. As for OC, I think in the end they are just mediocre. They're like anyone else you may talk to. The processes are probably similar and I'm glad the system has worked well, which helps my scoring of this review. Maybe they just got lucky with me at the time, as I was getting fed up talking from one salesperson to the next and they price matched. I'm sure others will and can do the same so whoever you go with, as long as you are on top of it, it will go fine.

What ever happened to companies trying to do the right thing? I had an appointment on Monday 9/1…read moreto get an estimate for a new roof. I set the appointment the week before and noted that it was a holiday. The woman and I questioned if it was actually going to happen so she checked and came back with yes. On that same call, she put in that it was kind of a rush because I had to satisfy an insurance issue. I was called on 8/31 by a woman from Semper Solaris and they re-confirmed with me that they would be there on 9/1. Because I called the main number I am not sure which office was to be here for the appointment. Long story short the representative never showed up. I then called on 9/2 to see about a reschedule, as I did not want to impact my solar panels originally installed. They apologized for the rep who did not show up (still do not know who that was supposed to be) and told me they had 2, 3 or 5 available. I said 2 or 3 and I could not do 5pm. They said they would call me right back. About an hour or so later, I received the call back and they only had 5... The next available was not next week. I said never mind because I have a time crunch to try to get the roof replaced for insurance reasons. Today is 9/3 - I was called by Semper Solaris who now wanted to reschedule with me. The earliest date is now 9/11. How did going from It is a sort of emergency and we will see you on Monday 9/1 to now 10 days later. This is not the first issue with this company. I wish you all the best if you choose this. This message will self destruct if this issue gets worked out :). Have a nice day.

Everything went well, and they were on time. A great company to do business with I always like…read moredoing business with veterans.

Joe did an excellent job with great communication. Shows up when he says. Competes the work as…read morepromised. Highly recommended

I will title this review, when Honesty, Integrity and Skill Meet!! We had our chimney…read morecleaned and after that work we had a roof leak during a rainstorm, so I contacted 3 roof contractors and told them the history of the possible damage and the following took place. First company arrives in a Tesla and then uses my ladder to climb into the attic and reports we have to have a moisture test with various monitors for possible mold and then we will have our lab provide a 16-page report.... $970. Question how much to repair the leak? We will not give a quote until you pay the $975. Thanks, and bye. Number 2, another Tesla and this fellow walks around the lawn and says we will replace the cap around the chimney box. $3500, Thanks, and bye. Number 3, Walks the roof, inspects the attic for leak and reports we must remove 4 solar panels, replace 500 square feet of plywood and replace the shingles, the damage was caused by the solar installation and with a senior discount, $8,750. Keep in mind the roof has not leaked after the solar was installed, 11 years ago. Mr. Joe installed our solar and no one will move our system but he and his crew. We call Mr. Joe, his crew arrive in a work truck with ladders, inspects the attic and finds no excessive water damage to the plywood, removes the chimney box lid, climbs inside to inspect and reports, replace the cap and you are good to go or use some sealant and flex seal first and review the results. THAT IS HONESTY, INTEGRITY AND SKILL!!! We have known Joe for 11 years and we are grateful we located he and his company and you will be too!

We spent a lot of time researching solar before moving forward and spoke with a few different…read morecompanies. Our first conversation with NetZero was with Donny, and while it was helpful, we decided to pause and keep learning. After doing more homework and later reconnecting with Nilda and Bobby, the experience felt very different. They took the time to answer questions in plain language, walked through realistic expectations, and never tried to rush us into a decision. After we decided to move forward, the process was handled professionally from start to finish. Nick helped dial in the system design and made sure everything made sense for our home, and Mark oversaw the install side and kept things moving smoothly. The crew showed up when they said they would, treated our home with care, and cleaned up at the end of each day, which we really appreciated. Permitting and inspections were handled by the team and communicated the steps along the way. There were no surprises. Kelly was especially helpful keeping us in the loop and responding quickly whenever we had questions, which made the whole process feel far less stressful than we expected going in. Overall, NetZero Energy felt like a company that values doing things the right way and standing behind their work. We are happy with the install, the communication, and the end result, and would feel comfortable recommending them to friends or family who are considering solar.

I can't say enough good things about Forme Solar Electric and Bobby. My original installer…read moredisappeared (out of business), and I felt totally stuck. Bobby jumped in, explained everything clearly, and got my system back online quickly by replacing several microinverters. The work was clean, efficient, and done right the first time. It's rare to find someone this dependable and knowledgeable. If your solar system needs repairs -- especially if you've been left hanging by another company -- call Forme Solar Electric. Five stars all the way.