I've been renting from them for 16 months. The staff onsite is nice and helpful, however the…read morecorporate policies are awful. First, they lured me in with an introductory rate, but made no mention that it was an introductory rate. My rent has increased 42% in 16 months. The possibility of rent increases are in the contract, but that kind of hike needs to be made abundantly clear from the start ("this is an introductory price ..." . I was extremely surprised at all of the increases I've had in just over one year's time. But, they got me. Access to storage is not much longer than normal business hours, which can be problematic. What's worse, they require you to provide proof of insurance or they will automatically bill you for monthly insurance. Unfortunately their central office and local office are not always on the same page, so I will receive notices multiple times a year from each for me to send them my insurance policy, even after I've already done it. In 16 months I've had to be on the phone with them somewhere in the 5 to 10 times range with billing or insurance problems, and add to that multiple emails. I send them stuff and they conveniently don't receive it. Last time, the proof I showed wasn't enough and they needed the declarations page from my actual policy and additional insurance info. I've got to contact my insurance company and find out the information that they want. All of this so that they can charge me an extra $12 a month. This sort of thing happens multiple times per year. Absolute madness. But I have so much stuff in storage that I would have to hire a moving truck to get it out and into a new unit with a new company. They have me over a barrel, and they know it. What an absolute mistake I made renting from this company. Huge regrets. This is the absolute worst experience I've ever had renting from a storage space, and I have been doing this for well over 15 years. Save your time (so, so much time) and money and stay away from this company.

Love this storage facility. Both Tony and Mary were very professional, efficient and helpful. The…read morefacility is very clean and seems safe and secure. The prices of storage are on the climb everywhere and their rates might be a little bit more than some other places nearby but after visiting other facilities, it was clear that you get what you pay for.

Clean, cool, safe!…read more Thought the whole process was easy! Would recommend to anyone in the area looking for storage.

Within STORE at the Grove is Cave á Vin, a state-of-the-art, secure, insulated, underground wine…read morestorage facility. Multiple cooling/air handler units ensure a consistent temperature of 55°F (13°C) and 60+% RH throughout the cellar area. Measured vibration is less than 0.0008 g (less than 0.1 Gal). A single key code of your choosing allows both property entry and cellar entry. Access to the property and cellar is available from 8 AM to 10 PM daily. The LED lighting in the locker area turns on and off automatically and can also be manually switched on or off. Lockers are available in two sizes: 3' x 3' and 4' x 3'. Each locker is approximately 3'7" high. You can buy a lock there or bring your own. As I have moved around the country, I have encountered several wine storage cellars over the years. This one is by far the best in terms of climate controls and ease of access. It's worth checking out.

Great company, easy to work with. They are a great value and will work with your schedule.read more

NO-NO-NO; right off the bat this company is a no-go. Tried calling BOTH of their Mesa, AZ phone #s…read moreand met with immediate hangups from their line. Called numerous times; all hangups either intentional or they don't care to have calls to get customers. Sent an Email so the high school kids running this kiddieland may or may not respond. Called a Ventura,CA location's phone #; same result, all hangups. Called the UNITS Franchising Group in NC; one hangup then a voicemail; left a nasty message. A no-go non-starter; don't even have a working phone #. Big warning signs.

Sandy is always onsite whenever we stop by our unit. She is incredibly friendly, helpful, and…read morealways has a smile on her face. She recognized us as the new renters on move in day and has been the only staff member we've interacted with because she is truly always there and attentive. We got an amazing deal on our 5'x10' climate controlled unit. It is only $38 per month, compared to the $80 per month I was paying at another facility for the same size and climate control. The application process was quick and easy, and we felt we got great value right from the start. Overall, between the excellent pricing and Sandy's outstanding customer service, we've had a fantastic experience so far.

I was overcharged and had a really bad experience with this rental. Customer service was impossible…read moreto reach. The unit itself was not secure and had an additional door that didn't come with a padlock. I was not made aware of this prior to renting and never even stored anything for my very short time attempting to use this service. It did not feel secure. I was also charged a full month's rent for September when I "moved out" on the 3rd. I was told I would receive a prorated rate and then had my account zeroed out after I paid the entire month. I would not recommend this company to anyone.

The moving process is not fun . I needed storage and spent an afternoon stopping at all local self…read morestorage places. The prices were all pretty close within a range. What sold me was Tia. She was knowledgeable about rates, professional and super nice. When I told her I needed to check other rates... she said no problem and left me all the info on handy little card and told me to call if I had any questions. I came back right before closing and she still took me in --no issues. Customer service seems to be a dying art but not here. They are lucky to have a knowledgeable, nice and professional person like Tia around. Thanks Tia for making moving easier!-- Lory and Maddie

I don't recommend renting from here! Rented a unit today and can't get in to it ! Gate code doesn't…read morework and no manager on site to help! Real inconvenience!

Have been with StoreZ for quite some time, Jessica was a phenomenal help from day one to the very…read moreend, Chelsea was also a great help. Thanks guys!

StorEZ Scottsdale is the perfect example of what a safe, clean, solid and secure storage facility…read moreshould be. I found this location on Google and am so happy I chose to store with them. Jessica the Office Manager communicated with me on the phone prior to my move in. She was so helpful, kind, informative, and supportive. A very personable enjoyable person to work with! She managed my move in with a few adjustments and all was ready to go upon arrival after a long crazy day of moving from Cali. The facility is IMMACULATE, gorgeous, well organized and tight with 76 security cams viewable moviescreen style on the reception wall, clean accessible move in garage and decks. Literally looks like a stealthy Battlestar Galactica inside, all the hallways and units are super clean and easy to access. AC on, complimentary cool H20 upon arrival, you cannot ask for anything more. Just over the top INCREDIBLE. I am elated I found them and I will always recommend this location to anyone looking for the absolute best choice for storage needs in the Phoenix area. Thank you Jessica and StorEZ Scottsdale!! 5*****

Horrible. Didn't have carts for the longest time and now they are locked up unless you are there…read morewhen the office is open, despite it being 24 hour access, because people steal them. Constantly smells like cigarettes, and they continuously raise your rates. I started in Dec '23 at $113, it went to $148 in March, and now it just got bumped to $181 - absolutely ridiculous practices. Guess I'll be moving again. And to think, they could have just kept collecting my $148 each month - greedy greedy greedy.

Dock doors that don't work, no one is on hand to help, unavailable carts to move belongings, closed…read morebathrooms and robberies, robberies, robberies! Do yourself a favor and find another storage facility.

I've now had a 10 x 10 air conditioned storage unit here for a full month and absolutely love this…read moreplace! The process of reserving the unit was super easy, the first day check-in was smooth and every time, my visits are seamless. I love that they provide a bunch of carts that you can use to load and unload. My unit it located right outside of the elevator in the basement so it's super convenient when moving a lot of work boxes. All in all, I've been thrilled with my experience so far and my husband is SUPER happy to not have boxes on boxes of work supplies taking up space in our garage. :) I also think it's very affordable for an air conditioned unit (almost a must here in AZ, unless you're just storing paper!). You can set up auto payments as well through your own portal so that you never miss one!

Unfortunately, I called here to rent a unit like I do every year for my college student, to find…read moreout it's no longer open. The number directs you to some sales and service center and they won't tell you what kind of service. Just wanted to give a heads up!