I made an appointment one day and the next, I took car I was considering buying over for an…read moreinspection. The fee to do so was very reasonable, less than I expected. The car was in good shape but they did find a few suggestions to upgrade the ride and safety, such as old tires were starting to dry rot, and breaks needed maintenance. The staff on the phone and in person was very friendly. They got my car in and out in a reasonable amount of time. I was able to walk down to Sandie's Restaurant and grab lunch while waiting. I will definitely use them again when in the area and have a need.

I can't remember the last time I met a person that should wear a super hero cape. The service and…read morethe willingness to help us in a time of need was nothing short of miraculous. Fantastic company!!

These guys are honest. They have good prices. And they go out of the way to keep you happy. I…read morehighly recommend these guys. And I don't do that often . They have a customer for life now

I can't express enough how grateful I am for Phil's help during a stressful situation. I drove from…read moreVirginia to North Carolina, and when I arrived, I immediately noticed a strange noise coming from my car. I was feeling overwhelmed After receiving an estimate from another shop that didn't properly check my car, my car was was now facing the possibility of a $1,600 repair without even knowing what was really wrong. I turned to Yelp for help. Within 15 minutes of submitting a request, Phil called me. He carefully listened to my concerns, reviewed the videos I sent, and offered honest advice. He explained the worst-case scenarios but also talked about potential minor issues that could be causing the noise. Phil's honesty and transparency immediately put me at ease. He told me to bring the car in first thing the next morning. When I arrived, Phil made me feel right at home. He took a thorough look at my car ("Betty," as I call her), and without hesitation, called his buddy to deliver the timing chain guide. While working on my car, Phil explained what went wrong and showed me the worn-out parts. He even took us on a test drive to make sure the engine was okay and topped off my oil. We were at Phil's shop from 8:30 AM to about 12:30 PM, and during that time, Phil made sure we felt comfortable. He shared the beauty of his property with us, from his cows to the peaceful creek in his backyard, and entertained us with great stories. His kindness and hospitality made all the difference. I'm beyond thankful for Phil's honesty, care, and transparency throughout the entire process. He didn't just treat me like another customer; he took the time to listen, explain, and fix my car in the most honest and cost-effective way possible. If you ever find yourself in need of a mechanic who truly cares about you and your car, Phil is your guy. Phil, if you read this, please know we will never forget how you helped us, and we'll be sure to drop by some goodies as a token of our appreciation. Thank you ($400) Phils Charge

Larry is an honest guy instead of just robbing me as he could have he gave me advice and…read moreinstruction on how to fix it myself because the repairs would about equal the cars value so I tried it at home and thanks to his help it worked out I'm driving it still!

Needed help with a light that came on in my car before heading back home on a 6 hour drive. The…read moregentleman diagnosed my problem and told me I'd be fine to drive back home. He didn't even charge me. I highly recommend these guys if you are in need.

I have visited Banner Elk numerous times and unfortunately have had car problems on a couple…read morevisits. Friends sent me to the Exxon on Main and they have been just wonderful. They've helped me right away with some minor repairs. Even though the repairs were minor it was very important to get them fixed on a road trip. Can't thank them enough.

I had a terrible experience at this shop. I went to Chris for a labor only brake job for rear…read morebrakes & rotors (I bought my own parts prior). I was quoted 158 for this job the day prior over the phone and I confirmed at the start of the appointment if that would be the price. My brakes were in poor shape, missing a brake pad on one side and the mechanics spent an extra 15-20 mins working on my cylinder. At the end of the job, Chris informed me that they got air on the line and would have to bleed the brakes. (I've always had my brakes bled at the end of any brake job so this is standard for me to have done whenever I get my breaks done. They told me this would be an extra 120 dollars at the end of the job. My father is a mechanic and said that price was a little high just to bleed the brakes and was very familiar with the procedure. He told me "go call your dad and ask him to send you more money." When I asked if they could take 20 bucks off and knock the price down to 100 from 120 he asked me to tell him how old I was which I thought was rude and uncalled for. I told him I was 30 and he proceeded to say "wow you look 18" and said "one day you're going to have to learn that everything in life isn't free sweetheart." When I went to his office to pay he also said I'm going to have to buy him lunch because they spent extra time working on my car than they planned. Disgusting behavior. I would not recommend this shop to any woman (or really anyone) unless you want to be taken advantage of and upsold. They ended up bleeding one brake so my car would be somewhat drivable. My interior dashboard was also scratched up when I got my car back from them.

Great service quality and value. Found our new mechanic in Charlotte, which is always one of the…read moremost important things!

I FOUND MY MECHANIC!!!!! I needed to find a good and honest place to service my car. Dexter goes…read morefar and beyond that. Quality and value is just the beginning. Could not pick up my car SO, HE BROUGHT IT TO ME. I went by the reviews and they were all I needed to know. This place is awesome. Thank you Dexter

What a great person and got me back on the road thank you for you're service I give him perfect…read morescore , kept his word , came out a fixed my car and he is definitely a asset to our community! Give him a shout

Phil, Fred, and the crew are everything you could ever hope for in an auto service and repair…read morebusiness. They are honest!!! Reliable, knowledgeable, professional, friendly and kind. We really appreciate you all!

I went there to get my car fixed and I'm so glad I did! They got me an appointment pretty quickly…read moreand figured out the problem with my car in no time. They gave me a fair price for the work and got it all done in the same day. I very happy about that. I definitely recommend coming here if you need work done on your vehicles.

Great service for a fair price! Experienced and knowledgeable mechanics that are very helpful and…read morecourteous. I came in to diagnosis a ABS sensor issue and they had the equipment to quickly determine that is was a bad wheel sensor on my 2013 Jeep Wrangler. They even had the part in stock, so I was in and out in 90 minutes. Abe Thompson and his team are A+ in my book!

Do Not Let This Idiot Near Your Bicycle Let Alone Your Car! I left my car with him and told him…read moreexactly what I wanted him to do including a written list left on the front passenger seat. 1. Replace radiator fan with the one in the trunk. 2. Check the transmission fluid and replenish if needed. 3. Find electrical short in the driver door that controls the alarm that reminds you that the ignition key is still in the switch. Weeks later he called to tell me was still waiting on the "fan" to arrive so he could put it in. Also, that he had to flush out the transmission and replace all the seals due to the fluid "being burnt up". And that after "hours and hours" of looking he could not find the short. I called him back to remind him that the replacement fan was in the trunk, the transmission fluid was fine when I drove the car to him, and I had told him exactly where to find the short. He then said that the fan would not fit (two separate auto stores said it was an "exact match"). He stated that the fluid was "gummy" and he still did not know where the short was. When I paid the bill, He had charged me $1100.00 for labor alone, not counting parts. He is either completely incompetent or a crook, OR BOTH!

Friendly, fast, great workmanship. New alternator, topped off ALL the fluids, radiator cap (no…read moreclue where it disappeared). This was during a snow & ice storm weekend, but the old man took care of us with no waiting. Pricing was very reasonable. Thanks!

Broke down on I40 last night and had to be towed..We had used JPs previously and were pleased, so…read morethat's where we went. Can't say enough good things about JP and his staff. They are all knowledgeable and caring and kind. They had me fixed and outta there by noon and what I thought was very reasonable

Recommend by my usual shop for some exhaust work. Fast, fair and friendly! Great communication…read moreincluding a great system where they text you an inspection report and estimate. Great experience