1. Banner Elk Exxon

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Banner Elk, NC

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Banner Elk Exxon

5.0 (2 reviews)

Services - Banner Elk Exxon

Routine automotive maintenance

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3 years ago

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Phil's Service Center

Phil's Service Center

(20 reviews)

These guys are honest. They have good prices. And they go out of the way to keep you happy. I…read morehighly recommend these guys. And I don't do that often . They have a customer for life now

I can't express enough how grateful I am for Phil's help during a stressful situation. I drove from…read moreVirginia to North Carolina, and when I arrived, I immediately noticed a strange noise coming from my car. I was feeling overwhelmed After receiving an estimate from another shop that didn't properly check my car, my car was was now facing the possibility of a $1,600 repair without even knowing what was really wrong. I turned to Yelp for help. Within 15 minutes of submitting a request, Phil called me. He carefully listened to my concerns, reviewed the videos I sent, and offered honest advice. He explained the worst-case scenarios but also talked about potential minor issues that could be causing the noise. Phil's honesty and transparency immediately put me at ease. He told me to bring the car in first thing the next morning. When I arrived, Phil made me feel right at home. He took a thorough look at my car ("Betty," as I call her), and without hesitation, called his buddy to deliver the timing chain guide. While working on my car, Phil explained what went wrong and showed me the worn-out parts. He even took us on a test drive to make sure the engine was okay and topped off my oil. We were at Phil's shop from 8:30 AM to about 12:30 PM, and during that time, Phil made sure we felt comfortable. He shared the beauty of his property with us, from his cows to the peaceful creek in his backyard, and entertained us with great stories. His kindness and hospitality made all the difference. I'm beyond thankful for Phil's honesty, care, and transparency throughout the entire process. He didn't just treat me like another customer; he took the time to listen, explain, and fix my car in the most honest and cost-effective way possible. If you ever find yourself in need of a mechanic who truly cares about you and your car, Phil is your guy. Phil, if you read this, please know we will never forget how you helped us, and we'll be sure to drop by some goodies as a token of our appreciation. Thank you ($400) Phils Charge

Teaster's Auto Repair & Used Auto Parts - The Shop

Teaster's Auto Repair & Used Auto Parts

(6 reviews)

Do Not Let This Idiot Near Your Bicycle Let Alone Your Car! I left my car with him and told him…read moreexactly what I wanted him to do including a written list left on the front passenger seat. 1. Replace radiator fan with the one in the trunk. 2. Check the transmission fluid and replenish if needed. 3. Find electrical short in the driver door that controls the alarm that reminds you that the ignition key is still in the switch. Weeks later he called to tell me was still waiting on the "fan" to arrive so he could put it in. Also, that he had to flush out the transmission and replace all the seals due to the fluid "being burnt up". And that after "hours and hours" of looking he could not find the short. I called him back to remind him that the replacement fan was in the trunk, the transmission fluid was fine when I drove the car to him, and I had told him exactly where to find the short. He then said that the fan would not fit (two separate auto stores said it was an "exact match"). He stated that the fluid was "gummy" and he still did not know where the short was. When I paid the bill, He had charged me $1100.00 for labor alone, not counting parts. He is either completely incompetent or a crook, OR BOTH!

Friendly, fast, great workmanship. New alternator, topped off ALL the fluids, radiator cap (no…read moreclue where it disappeared). This was during a snow & ice storm weekend, but the old man took care of us with no waiting. Pricing was very reasonable. Thanks!

Banner Elk Exxon - autorepair - Updated October 2026

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