I am writing to formally express my dissatisfaction with my recent experience at Southern Comfort…read moreRestaurant and Lounge in Norfolk, Virginia. I placed a takeout order and experienced an unacceptable wait time of over one hour with very little communication regarding the status of my food. Throughout the wait, I received no meaningful updates from the server, despite being one of the last customers remaining in the restaurant. The server appeared to be the only employee handling customers and moved very slowly, which further contributed to the delay. While waiting, I observed several concerning issues that reflected poorly on the restaurant's professionalism and food service standards. Kitchen staff were openly arguing and using inappropriate language, including profanity, within earshot of customers. This behavior created an uncomfortable environment and was highly unprofessional. Additionally, I observed staff members walking around while wearing gloves and touching various surfaces and items before handling food. This raised concerns regarding proper food safety and sanitation practices. After waiting more than an hour, I finally received my order only to discover that the food was cold and one of the items I paid for was missing entirely. Despite the lengthy delay, poor service, and missing item, no apology was offered by any member of the staff. I ultimately left the restaurant with an $87 bill and a completely unsatisfactory experience. As a paying customer, I expected better communication, professionalism, food quality, and customer service. Unfortunately, none of these expectations were met. I am requesting that management review this incident and provide an appropriate response regarding the concerns outlined above. I would also appreciate consideration of a refund, credit, or other resolution given the significant issues with my order and overall experience. Thank you for your attention to this matter. I look forward to hearing from you regarding how this complaint will be addressed.

The menu has a lot of options that all sound good. I couldn't decide between the fried shrimp,…read morefried chicken, fried pork chops, liver, or turkey wings, so I asked the waiter which item was most popular. She recommended the turkey wings, so I went with that. I like my turkey wings well done and nicely browned, and I specifically requested the brownest ones in the batch. She told me they had just come out and were well done. When I got home, only the top wing was browned--the one underneath wasn't--which was frustrating since I made a very specific request. She also seemed to have a slight attitude about the request, which didn't help. The turkey wings themselves were just okay. The cabbage could've used more seasoning, but the white rice and gravy were good. Unfortunately, the cornbread that was supposed to come with the meal was missing. I would try this place again, but I'd likely order one of the other items I was interested in--not the turkey wings.

Service. Food. Overall great atmosphere. Drinks are delicious and the specials are always fun…read more Always nice when people recognize you when you walk in.

On a hot summer day, stopping here for a yummy lobster roll on a warm brioche bun might be your…read morebest decision! The service is always great, and the atmosphere is even better. I love stopping by to treat myself here.

Me and a girlfriend went here after church and let me tell you those lamb chops were a touch from…read moreheaven! They were literally made to perfection. I was so shocked at the flavor they held how tender they were. Oh my goodness I can still taste it through memory. Every time I visit this place, the waitresses and servers are always warm and welcome. They make you feel like family. This place always has the perfect level of music where you don't have to feel like you're yelling to have a conversation. It's never too much and always appropriate. The place is always clean. I'm telling you definitely somewhere you want to visit!

Was driving through the area and wanted to try something local and was excited to see black owned…read more We dipped off the highway only to discover they were not open during their posted business hours. So I suggest calling before making a trip here.

I had a very concerning experience at Tommy's. After being seated, the staff informed us that their…read morerefrigerator had broken down the previous evening--something that should have been disclosed prior to seating guests. I ordered chicken wings, and when they were served, I noticed visible blood on the bone and meat, suggesting they were either undercooked or not properly handled. This raises serious food safety concerns, especially in light of the earlier refrigeration issue. Shortly after eating, I began experiencing stomach discomfort, which made the situation even more alarming. Food safety is a basic expectation when dining out, and this experience fell well below acceptable standards. I hope management takes immediate steps to address both food handling practices and transparency with customers to prevent this from happening again.

As you walk in, the smell of grease is overwhelming. I ordered a turkey bacon and scrambled egg…read moresandwich with a side of hash browns. Everything was way too salty and greasy. I didn't finish my food because the salt was really overpowering. The coffee is great, but the refill service was disappointing. The place could also use an update. They only accept cash, and there's an ATM in the lobby, but it's 2026, not the 80s. The only plus is that our server was super friendly. Good to try once to experience for yourself, but I won't be returning.

Nice small setting restaurant Very elegant…read more Fast service Food is amazing Smells so good

I came here this afternoon at 12:30 pm with a guest and my 3 month old infant in a stroller. I was…read moretold by the hostess that the stroller counted as a third person and I would need a table to accommodate 3 people which would be a 2 hour wait. I was told that if I were to leave the stroller in the car and hold/carry her, it would be a 50 minute wait for "two." I opted to go online and make a "reservation" for two and I would put the stroller in the car and hold my daughter for a reservation time of 1:00 pm (only a 30 minute wait). Why do I need to go online while standing in the restaurant to make a quicker "reservation" when I'm standing right in front of the hostess? When checking in for the 1:00 pm reservation, the hostess asked if I was going to hold my daughter or if I wanted a high chair for her. This made no sense as the entire point of me holding her was because I needed a "table for 2." If I was going to be offered a high chair for a baby that can't even sit up yet, I should've been able to keep her asleep in the stroller and still been a table for 2. How is a high chair at that point not considered a third? Her stroller wouldn't have taken up any more room. The whole experience was absurd, made absolutely no sense and was off putting. There has to be better processes in place. Adding that it is 96 degrees outside, so going back and forth with an infant was absolutely ridiculous.

Fertitta's Diner is a very good restaurant for breakfast and brunch style food options based on my…read moreexperience on a Friday morning. They made an excellent omelet after modifying the choice of meats and vegetables for my taste. The eggs for the omelet was smooth without being burnt. Food inside the omelet was hot. I added a hash as a side and it too arrived hot. Coffee is ok. I prefer a stronger like mud coffee so it was ok. The atmosphere was nice: clean restaurant, appropriate wall decorations, booths and tables in good repair. Service was quick and accurate. Both gals serving were hospitable and always quick to top off coffee or water / drinks. Prices are reasonable; however, like many places today, their suggested tip starts at 20% and is on the total bill, including tax. Gratuity is supposed to max at 15% and on the subtotal before tax. I'm good with tipping extra here as the service earns it, but I didn't care for how the bill showed up. Food, service and atmosphere for a small diner is 5-star; coffee is 3 which is roughly 4.5 so Ferttita's is rounded up to a 5-star. Especially for the happiness and service of the staff. Fertitta's is a recommend.

Quiet local cafe with great food and amazing waitresses. I had the Philly omelette, a side of…read moreFrench toast and hot chocolate. Hot chocolate was a no for me because I like mine sweet. But I will come back and try some more items on the menu.

incredible experience that I had to come back two days in a row. amazing family atmosphere and the…read moreworkers are just as genuine. this will be a regular pit stop whenever I am in the Hampton area

The wait was pretty long only because it was busy for the holiday. But considering how busy it was…read moreI felt like I got seated within a decent amount of time. The staff is very friendly. My waitress was top tier she did so great I actually tip her more than my actual bill was. Amazing staff. I ordered the farm stand breakfast tacos. They are like the best tacos I've ever had. Food was amazing. I will definitely be visiting this location again in the future.

What a wonderful hidden gem! Sage Kitchen inside Anderson's Garden Center is the perfect…read moredestination whether you're shopping, relaxing, or meeting up with friends. 11250 Jefferson Avenue, Newport News, VA 23601 The garden center itself is absolutely adorable, with everything you could need for your gardening projects, along with a beautiful selection of boutique-style gifts. It's the kind of place where you can easily lose track of time browsing all the unique finds. The coffee shop is another must-visit, serving delicious coffee and sweet treats. It's open Monday through Friday from 10:00 AM to 4:00 PM and Saturday and Sunday from 9:00 AM to 4:00 PM. (Anderson's Garden Center⁠) If you're looking for lunch, Sage Kitchen is phenomenal! They're open Monday through Friday from 11:00 AM to 4:00 PM and Saturday and Sunday from 10:00 AM to 4:00 PM. (Anderson's Garden Center⁠) I ordered the Pungo Hot Honey Chicken Sandwich with their homemade coleslaw, and it was absolutely delicious--one of the best sandwiches I've had in a long time! The best part of my visit, though, was sharing lunch with one of my clients who has become a dear friend. Great food, a welcoming atmosphere, and wonderful company made for the perfect afternoon. If you haven't visited Anderson's Garden Center and Sage Kitchen yet, do yourself a favor and make the trip. Whether you're looking for plants, gifts, coffee, or an incredible lunch, you'll leave already planning your next visit!

I've come to Sage Kitchen several times. Every time, the food is top tier. The chicken sandwich was…read moreone of the best things I've eaten and I dream about it. I can't believe I forgot to review after that experience. Recently, I came for lunch. I got the chicken salad sandwich and it was delicious. The salad was fresh and very good as well. I had to come back on my lunch break and get it again to go. It was just as delicious as I remember. I lie that Sage is tucked inside of Anderson's. You can have it all - coffee, delicious food, and plants. So many plants! I will definitely return!

Krystal at the Nest is so attentive to her customers. I love that ! The food and atmosphere is…read moresimply amazing. Thank you

I went for Mother's day brunch with my friend and her family. Unless you know this place is on the…read moregolf course, you'd never know. It's a nice place, huge enclosed patio area. We were seated right away luckily due to another big party not showing up for their reservation. So with Mother's day, you would have thought they planned better. Going on Mother's day, I was mentally prepared for delays but not like this. Also, the food took over an hour. Smaller parties that were sat after us received their food faster than ours and our food didn't come out hot. The food itself was OK, not very seasoned and bland. I took half my meal to go so I could hook it up myself for breakfast tomorrow. Bright side: our waitress Crystal was very sweet and had great recommendations for our meals. I enjoyed her service. They had a limited menu but allowed us to add veggies to the eggs which was nice. I'd be willing to go back on a less busier day to see how the food and speed of cooking really are.

My husband and I had a lovely 11th wedding anniversary brunch here today and it was outstanding…read more From the service - our waitress, Jess was phenomenal: super friendly and kind and patient with all of our questions, as it was our first time here; the food: OMG, the food - I swear I'm gonna have dreams about my "hangover plate" tonight - the biscuit was so soft and fluffy, topped with a delicious gravy, scrambled eggs and cheese; and cheese grits, YUM; the atmosphere was warm and welcoming and felt very homey and comfy. My only complaints which are very minimal -- #1: there was fresh squeezed OJ listed on the menu but is no longer served and I'm a sucker for fresh squeezed so it immediately grabbed my attention; and #2: I wish I'd known I could do half grits and potatoes - I should've asked, but I overheard a local/regular customer ask for that after I'd already gotten my plate of food in front of me. But 100% satisfied with the grits, so no complaints with what I ordered and ate, just would've liked to try the potatoes, too!

OMG! The food is…read moresuper good. Honestly, this is the BEST breakfast I have ever had... No lie. The food is cooked fresh, great portions, absolutely delicious. No, this is not your health food eatery. This is down home old fashioned good tasty delicious scrumptious no joke mama grandma cooking fill you up and give you the best knock out, sleepy nap food coma food! No hesitation here, come visit you won't regret it. Get the scrambles, the pancake is amazing. Complete with buttery crunchy edges, wow. Potatoes are perfectly seasoned. Don't check your blood sugar afterwards. Just enjoy it! I'm giving 185 five stars again, proudly! Thank you for keeping it fresh.