Really great result that we did not expect. Grout was quite dark and other cleaning techniques failed to revive. This did the trick and brought back the off-white grout lines that we had when the floor was new. Well worth the quite reasonable cost. Very diligent employees! read more

I had my shower cleaned a few months ago. I followed the instructions and did not use the shower even for a few extra days later (10 days). After 2 weeks, the grout started to come off and have called and left 8 messages since December and not a return call or text or anything. Now the grout has spread throughout the shower coming off. MIKE A......I just saw your review too and looks like this may be happening to many others which is why he won't return any calls. I'd say call Better Business Bureau-----that's my plan now since Brad refuses to get back to me to correct the issue as any good business would do. Tina R. read more

I had my shower cleaned and color sealed in November. As instructed, I did not use the shower for a week after the work was completed. The caulking started to crack even before I used the shower. The color seal started to come off on day 7 of using the shower. I contacted the company by text message and Brad replied that "he would get back to me with a game plan of what we can do to get this rectified". Since then he will not reply to my text messages and he will not return my calls. read more

Groutsmith Pittsburgh - a corner of a bathroom - Refinishing Services Near Me - Cranberry Township, Pennsylvania

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The results fell far short of what was expected. The price I was quoted was excessively high but since the tile was in bad shape I decided to proceed. The shower doesn't look much better than before it was cleaned, really bad value. read more

The WORST product and customer service. We used them to seal our granite in our kitchen and master bathroom. Also for our 10 foot shower and master bathroom flooring. Within 3 months - the grout they used started coming out. I called as Michelle, the owner, that came out and quoted us for the job said they guarantee their services... a man answered and told me that it would cost $95 an hour to come fix whatever is wrong with the caulking of the grout. Why would I pay you to fix something with the same JUNK PRODUCT if it didn't work the first time. If you guaranteed your product and work, then you shouldn't be charging for this. They honestly deserve sued!!! read more

I used Grout Smith of Pittsburgh after finding their ad in a local paper and reading their great reviews on their website. They are not a five star franchise. They gave me a reduced price if I paid cash. I wrote a check to cash and they said they would not cash it until the job was satisfactory. They cashed the check immediately and will not return my call. I still have an incomplete job. I do not recommend them. *Must edit... The company eventually came back out and made it right. I changed the stars from one to four read more

We hired them to restore our shower grout and grout on floors in two bathrooms. While the technician spent all day at our home and the job was beautifully done, within a month the mold was back. It is now worse than it was when we called them to do the job. We called and they asked if we followed their post job instruction which we did. We also purchased their cleaner. Michelle then asked me to take pictures, which we texted to her and she never responded to us. I do not recommend their services based on poor customer service and unresponsiveness. read more

The initial consultation and work was well done but similar to others, within a few weeks the dark spots were back even though I followed all directions and 2 days a week fully dry the shower. I called for 3 weeks and left messages requesting a call back and advice. I do not recommend them and suggest finding another company if you are looking for a long term (greater than 2 week) solution to grout issues. read more

My review is ONLY on the quote received for a shower regrout job. I sent pictures and the quote was pretty ridiculous / they weren't even going to regrout the whole thing, just patches for $1000 or so. No way. I hired a handyman who took out the old grout, cleaned, and regrouted for a much more reasonable price. read more

I was so happy from the initial call to the finished product!! We had to have them repair a terrible grouting job on our ceramic floors in the kitchen. They had been shoddily installed and the contractor would not come and make it right. Michexplained everything to me and showed me exactly what the problems were. The results were amazing!!! The men who did the work were very professional and did excellent work. I would highly recommend this company! read more

We had a rust-stained all white walk-in shower. We tried every cleaning agent out there and they didn't work. We were looking to re-tile when we stumbled into GroutSmith. They were able to get the tile surfaces and grout to look 95% bright white brand new as they did right after installation. You would never guess that the shower looked like it needed to be replaced a few weeks back read more

Do not use this company. They did not seal our grout that was repaired in December of 2020 and it is turning black now after just a few months. The company will not respond. What a waste of $775. It looks worse now then it did before they came. It is a huge disappointment because it looked so good when they left. I feel like I was scamed. read more

It is like I have a brand new bathroom... amazing Job, super professional I high recommend...

So impressed with initial consultation and at first glance after the work was complete. Had significant work done on all tile in our home. The next day, upon closer inspection the work particularly in the shower surround was very sloppy. I was told by Michele that the excess sealant would 'easily wash off' and that for them to return would be a service call and fee. We are now several hours into using a razor blade to clean up the lines in the tile. BEWARE and inspect very very closely before the team leaves. read more

The service was prompt and professional. The process was well explained and timetables set. A demo was performed which was helpful to the process. We had 2 bathrooms done and the outcome was as expected. Workers showed up when. They were supposed too and the job was done on time. We are very pleased with the outcome. read more

We were so impressed with the job Groutsmith did in our home. Brad was on time for the estimate and able to give us a fair price on the spot. He arrived on the job day on time and did a fantastic job. Our master bathroom is 21 years old and it looks brand new now!! read more

It was the most unsatisfactory experience I've ever had with a business. I called the company and Brad, whom I assume was one of the owners, came to my house to provide an estimate. He spent half an hour at my house providing demonstrations of what he could do to clean up my old slate tiles. He saw that my kitchen was newly renovated and had new cabinets and new paint while he was there. He told me that he would not be able to strip the old glossy sealer off of the tiles and that tile enhancers were of limited effect in terms of making the tile surface look more consistent. He said that the best his company could do was to clean the floors thoroughly and stain the grout to make it look nice and new. It was a good start. However, two weeks after our engagement, after I've turned down other service providers, and the night before the service were to begin, I texted Brad and asked him to please make sure he tapes up the new cabinets and freshly painted walls to prevent any damage from the cleaning products. I also asked what his service warranty was. i.e., what happens if the grout stain he applies comes off three months after the service. Other service providers who have provided the estimates told me that what they would tape up the walls and provide service warranties. Brad wrote a curt text and told me that his company would do no such thing and his product would not damage the cabinets. We had a subsequent call after this, at which point he told me that again he would not tape up furniture and that since the cabinets are not new I should not worry about any damage/stains. He was just at my house and saw and was told everything was new. I asked him what he planned to do if my kitchen walls/cabinets were damaged from the cleaning product, at which point, the night before the service were to start, he said that he didn't think it was a good idea that we do business together. He of course also told me that his company can't provide any warranty on the grout stains as he couldn't strip off the old glossy sealer from the tiles so he didn't know how long the grout stain will stay. So technically speaking, the new grout stain could indeed come off in a couple of months after he gladly took our $1,650 service fees. This knowledge came as a surprise because when he came to my house to provide an estimate, he said nothing about this.The last relevant fact? Contrary to what he initially said, he now claimed that I should consider using the tile enhancers to make the tiles look better, even though he had told me earlier that they were of no use. read more

Price was right, tile looks great. Would recommend. Thanks Groutsmith for a job well done. PC

The Groutsmith Pittsburgh are very professional gentlemen. They came to my home and cleaned all of my tile and color sealed my grout. My floors look like they are brand new. Beautiful. The price was right and I couldn't be happier. I highly recommend the. read more

We couldn't be more pleased with the outcome! Our grout in kitchen is 20 years old and now looks brand new. Very professional and friendly. Would not hesitate to use again in the future or to recommend to anyone! Great job guys!! read more