Do not be fooled by their claim that they have been in business for 40 years. Yes, I did use this business twice before, for a large bath and kitchen project, when it was known as Marble Associates and was run by the original and previous owners, who had been there for 40 years.Those jobs were professionally done and the owners and staff were courteous and pleasant to deal with. The previous owner was a gentleman and took pride in his work. The business is still in the same location, but it was sold and the name was changed. I chose them again for a small bathroom counter top which was needed for a whole bath remodel. It was an unequivocal disaster. Numerous phone calls were NEVER returned, and even though I provided my feedback on the post-installation form, which I was told would be seen and reviewed with the owner David, I never heard from him, except when he called me up to threaten to take me to court for the unpaid balance, even though I had not received a bill for the balance. He was definitely not interested in listening to my experience, and said he only would listen to me if I gave him a credit card number over the phone, which I refused to do. At this point, I had lost all trust, and was not going to give my credit card number to somebody I had never met. He could have cared less that my bath remodel was put a month behind schedule because of their incompetency and was raising his voice and talking over me. Despite the fact that they had my Kohler bath sink in their possession to make sure that the cutout was correct, the first time they came to install the counter top, the sink cutout was too small and looked ridiculous. They took it back to the shop for a rework, and weeks later came back to install it, instead of fast-tracking it. This put the remodel a complete month behind schedule, and by that time, my contractor had to move onto another job, and I had to wait until he had time to come back and complete the bathroom. If you want to work with a business that could care less about customer satisfaction, then work with Choice Granite. The installers were quite apologetic and were the only bright spot in the whole fiasco.
I am in the middle of another large kitchen remodel project, and I thank God that I had this experience on a small bath project, otherwise I might have made a major mistake and given them my new kitchen project without knowing any better. Quite frankly, I have never been treated so rudely, and would not recommend this business to my worst enemy. I sent them a check for the balance, and put them in my rear view mirror permanently. read more