Long time customer- always been upfront, honest and reliable! We trust them with our home and refer to all we know!

I have lived in the Phoenix area for 30+ years. I've seen businesses come and go, and unfortunately, Ground Zero Plumbing & AC Repair is one that survives on surface-level charm and repeat repair revenue. I bought a $6,700 HVAC system from them 5 years ago. When it broke last week, their true colors came out. The aluminum coil leaked Freon which is a known issue with RunTru by Trane, the brand they sold me. Instead of taking ownership, they told me that I had to pay for $1,000 for refrigerant despite knowing the equipment was defective. Warranty or not, this was a loyalty test. And they failed. Yes, their staff is polite. But once you see how they hide behind friendly service while selling low-quality products and overcharging for repairs, it's hard not to feel scammed. Warning to my fellow Phoenix locals: This company banks on breakdowns. Don't let a good first impression fool you. They'll get your money once, maybe twice, and leave you stranded when it matters most. read more

Subject: Complaint Regarding Disrespectful and Improper Use of Handicap Parking Dear Ground Zero Plumbing and AC Team, I am writing to bring a serious concern to your attention regarding one of your company vehicles that was parked in a designated handicap spot without a valid placard or permit. As the parent of a disabled child, I rely on handicap parking for accessibility and convenience. When I approached your employee and kindly asked them to move the vehicle, the individual, a white male, responded mockingly by saying "no habla English" and then pretended to limp, imitating a disabled person. This behavior was extremely disrespectful and offensive, not only to my son but to all individuals with disabilities. I expect that your company will address this matter appropriately. Employees representing Ground Zero Plumbing and AC should reflect professionalism, respect, and basic human decency especially when in public and in uniform. Please confirm that this incident has been brought to the attention of management and that appropriate action will be taken to ensure it does not happen again. License CL09148 Sincerely, Vanessa read more

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Over the past 10 years, we have lived in three different cities in three different homes and have always called Ground 0 for everything we have needed. They are fast and efficient and at a great price. We have been their clients since 2016 and will continue to use their services and recommend them to anyone read more

They park like dumbasses & very rude workers ! They do shitty work and charge way to much

A big thank you to Brian Delacruz from ground zero plumbing and ac. Brian was our technician today he came out to help with our AC. Brian maybe the best technician we've ever had. He is very good at his job. Brian was prompt, thorough and knowledgeable. He not only fixed our AC issue he explained everything to me and gave us very helpful tips for taking care of our AC system. He did not cut any corners he made sure he checked everything and really went the extra steps to ensure no future issues. if I could give him 10 stars I would! read more

A big thank you to Dave for doing a great & fast job installing my hot water tank today! Also, I really appreciate you for being so considerate of my floors and cleaning up after you finished the installation. :) read more

I own rental properties in Arizona, and my tenant had a leak under the sink which needed quick service. I typically use another local plumbing company, but they were not available that day so my tenant reached out to several others. Ground Zero was the first to respond and set an appointment. That is the only positive part of this review. The plumber called me to let me know that the faucet was leaking and angle stops would most likely need to be changed out since they typically start dripping once shut off and back on. He didn't give me a price, but I authorized to work as it needed to be done and was a minor repair. Fast forward to today, I received an invoice for $1039. Had I known what the price would be, I would've told them to pound sand and hired another company. They installed a builder grade faucet(75-$100) and two angle stops($10 each). I am not even a plumber, and could've replaced the faucet in angle stops in less than an hour. The amount was absolutely ridiculous and highway robbery!!!! If you need plumbing services, and don't want to be ripped off, look somewhere else!!! read more

I am amazed at how prompt their service is! From the help on the phones Ashley, Destiny and Brianna to their wonderful technicians that help us out when we are in a bind- they always see how quickly they can get someone out. I appreciate that Hunter Howell has always taken the time to ensure the work is completed to the very best of quality and saves us money by making sure we are getting the lowes prices and the best quality service at the same time. I am grateful for the whole team and all that they do! Jerry always makes sure I get the time sensitive information needed and I am eager to get to know the newer members of the team! Kara always makes sure I have accurate information for our records (thank you). You guys work hard and it has not gone unnoticed. Thank you so much! read more

A/C went out of my Rental property during the hottest days of the year in AZ hitting 115+ degrees F. Called Ground Zero and Mike C was out there fast along with the tech and checked it out and was the Fan Motor. Option was to replace the fan motor which would get us up and running in no time. But the cost overall for the motor plus the unknown condition of the outside compressor was just a big gamble. I thought the outside compressor would've failed before anything else really. Mike gave me options and prices and his recommendations. I opted for the whole new unit knowing that eventually I'll need to get one soon anyways. Being again the hottest days of the year and many others across the state with failing AC. I knew it would take a few days. Being on a Thursday late, soonest available was Monday. Got a call and said he got a crew together and could come out early on Sunday. Got everything done in that day up and running. Business has been in touch always calling and emailing about updates. Making sure I contact them about scheduling for inspections etc. Already recommended them to the next door neighbor cause he was having fan motor issues as well. Thanks Ground Zero will be using again! read more

Very pleased with my experience with ground zero! Called just about 15 companies in The Valley looking for someone to service a mini split unit & had trouble as everyone installed the units and no one did maintenance. Ground zero was able to schedule an appointment next day and replaced the refrigerant in the mini split unit. read more

Where do I start... I can only speak for the install side but I'm sure the other divisions are just as sketchy. Damn I wanna throw out a couple names but I'm a good person and will just leave their whiny entitled asses out of this for now. Quantity over quality is most definitely their motto. Gotta show up at 5pm to a job? Hell yea just get it done! Will it be running 100% correctly? That's a toss up for sure. Couple back stabbers and cry babies who think they are the shit and should get whatever they want... there's more but I don't have the time to write all of it now read more

Cody and Brian have a great work ethic and do all the work in good spirits, even when dealing with the badly installed previous unit! Loved having these guys come out to replace my enitre AC unit, condenser, indoor coil and blower... Took very short time, very efficient. Thank you for such great work! read more

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Charged me $85 outcall fee to quote me $220 for my bathroom sink which was clogged and just needed to be plunged. Wanted $320 to make adjustments and replace the shower cartridge which was slowly leaking. I paid a non-corporate plumber $170 to fix both within hours Stay away from this company and these ridiculous fees. Call a local plumber who works for himself and will charge you honest fees read more

Would like to thank Ground Zero for their services, appointment was made with ease within 2 days of calling. Cary J was our field tech ... he kept in touch, on time, friendly and very thorough checking the new system that we had replaced by them about a month ago! Thanks read more

One of my ACs was not cooling well. The technician came and found the Freon level was low. While he was up on the roof (which required a 32 ft ladder to get there), he checked the other AC too. Both ACs are cooling fine. I am so pleased that the technician who came said he had over 20 yrs experience, and he was very professional and competent. I will use them again, for sure read more

I am extremely happy with the professionalism shown by JAKE and JOSH this morning when installing my new AC unit. They showed up 2hrs earlier than expected and got started right away. They finished installing the unit inside and out within 2 and a half hours wow! Anyways cannot day enough about the service they provided. Very respectful with our personal belongings and cleaned up very well before they left. Thank you JAKE and JOSH. Here is a pic of the new unit #Happycustomer read more

Ground Zero Plumbing & AC - Plumbing Near Me - Chandler, Arizona

Recently my apartment complex decided to go with this company to do AC replacement across the whole complex. No problems with that. However, problems did arise when they went off schedule. What should have taken less than a day left me and my girlfriend with without air conditioning for more than 24 hours in 100+ degree heat. Our complex had to provide us with a portable window unit to get us through the night. Since they were behind schedule, one would think that I would be the first unit they would work on the next day. One would be wrong. They worked on other units and then by around 3:00 PM, well into the afternoon, is when they finally got to work. At this point I had to go to work which left no one to look after my place while they did their work. However, they promised that "they get payed well and are going to do a good job", just before I left. At around 8:00 PM was when they finally finished working on my unit. After me and my girlfriend got home we noticed two things. For one, we had a new AC unit. Two, they left a mess in our apartment. Debris were everywhere. We found a mysterious orange substance around our walls near the AC. And we found a brown substance on our carpet that we don't want to begin to know what that is. Bad scheduling and a messy job are not things I would like to come home to after work. Personally, I had no choice of which company my complex hires. However, if you're a homeowner I recommend you keep looking. If you're an apartment complex trying to find a third party to do AC repair, find someone who will do a good job without inconveniencing your tenants. read more

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Oz came to our home a couple months ago and he did an amazing job! He took care of our pluming issue and was very informative.

If I could go lower than 1 star I would, 0 stars are still too many. During the hottest week of the year this company cannot be relied upon. My A/C went out 4 days ago and this company was called. They have lied and come up with every excuse in the book to NOT come and service my A/C. This place was contacted on Wednesday night Thursday morning. Now tomorrow is Father's Day and they have ruined every part of my day and my week. I would never recommend this place. Also now all of a sudden they aren't answering phone calls. This company sucks!! read more

We are residents at the Fairways at San Marcos. Dave and Austin we fabulous. They worked to resolve our issues day and night. They were very clean and reliable. I would highly recommend them to anyone! read more

Chris King & Terrence are absolute professionals. No nonsense just straight to work. I called Ground Zero after have some guys from Aqualine come twice. Aqualine did adequate work but both times my pipes kept backing up and I needed to call them again. The third time i called Aqualine, it was clear they didn't want me as a customer. I paid a premium each time (over $1k for one visit) and each plumber attempted to haggle me on the side and "cut me a deal". I never complained and generally was happy with their work. The third time, I wanted to make sure they did a thorough job and requested a camera and a high-powered jetter. Someone came out to inspect our home and tried to argue me that I didn't need all that. I refused to back down. The plumber left and said he would come back tomorrow. Instead, they put me on a week-long waitlist and told me the charges would be in excess of $600+. Alas, I called Ground Zero. Amazing, no nonsense and straight to work for 30% less. I'm very impressed with Chris, Terrence and the plumbing outfit. I am now a member for $15 a month. If you need solid work at a fair price, go to Ground Zero. read more

Danny came to our place to check on a circulating hot water pump that was installed a month ago. He quickly found the problem and solved it. I asked him about expanding the hot water circulation to another part of the house and he gave me a quote and installed the necessary parts on the spot. I am very happy with the work Danny did for us! Thank you! read more

Excellent customer service! They showed up and provided quality work. We are very satisfied customers :)

I had a horrible experience with this plumbing company and it cost both me and my daughters home. Last month my apartment complex had a plumber come out through this company. The plumber that came out to my apartment drilled through my wall which caused a pipe to burst. My entire apartment ended up flooded. My room, my daughters room, both of the bathrooms, the living room, kitchen everything was flooded with sewer water! Because of the flood they sent an extractor out to clean it up. Due to the flood I lost almost all of my property. My bed, my daughters bed, my couches, her tv, almost all of her toys, etc! The damage was so bad that I had to be let out of my lease!!!!! At first I spoke with one of the female managers and she made up a story saying that they were working on something outside and that it what caused the pipes to burst. So I sent her videos and photos and then her story completely changed and blamed it on the condition of the pipes. The manager Mike called me and tried to cover up the story as well saying that they were working outside then I had to tell him that they actually came into my apartment then he got rude with me and well what was ruined Makeup. I told them that I was going to sue for damages then hung up. Today I got a call from the constable that served them the small claims papers and he told me that the owner Mike told him that they were working on the apartment below me and the condition of the pipes was the reason why my apartment was damaged which is hysterical because my apartment was the bottom floor apartment. So once again caught in another lie. Instead of doing the right thing and taking both me and my daughters situation into consideration they are trying to cover everything up. What they need to understand is that this not only costed me a home but costed my 3 year old baby girl's as well. But of course their business is more important than victims. read more

Ground Zero Plumbing & AC - Not from another apartment or from working outside. Y'alls workers did this. - Plumbing Near Me - Chandler, Arizona

I was very happy with ground zero . Chet came out was totally productive and proactive. He checked things out in my place as well As my Neighbor. I highly recommend ground zero. Thank you Chet for your service and honesty. read more

Quick, easy and affordable! Sam was great and extremely professional. Will definitely be using Ground Zero in the future for our plumbing and a/c needs. read more

Ground zero has amazing office staff. They are always polite and courteous. Brian gave us the best price and advice on what seer, tons, and recommended variable speed. The Trane units are so quiet you can barely tell they're on. If only my neighbor would replace theirs...we hear theirs now... Kyle installed the units, addressed one room that was very hot so it is the same temp as the rest of the house. Kyle and Brian?...sorry...I am terrible with names...worked 12 hours one day and about 15 hours the second day. Not one complaint from them...I was tired for them. In addition to our home, they have replaced our daughter's roof unit, our condo unit, and a home we are remodeling. My parents will be using them as well this year. Thank you all at Ground zero. read more

I had the best experience with Ground Zero. My heater went out and I needed a new unit ASAP. Brian, Jake and Rosario were amazing. What they thought was going to be a quick job turned into an all-day event with all hands on deck! they were so professional and patient their attention to detail was unmatched. My new unit is working amazing and I am so grateful for their hard work. I would recommend this company to anyone who is in need of any plumbing or AC issues. read more

I encountered this company while moving into my apartment and they were great. If I need any work done I will definitely be calling them.

They came late to a plumbing appointment then quoted me 3 x what my original plumber would later quote me. The manager never called me back. Awful read more

These guys did an amazing job from the time I put in a quote to complete deployment and delivery . I wanted to replace three toilets with Toto drakes and Devin on service helped me select , priced toilets , put them on will call and got them on schedule same day. Mike and Mike the techs that installed arrived on time , did amazing work , answered all my questions and got all three toilets installed working. Ground zero was the lowest price of my ten quotes and I will certainly use them again for a plumbing problem. read more

Ground Zero Plumbing & AC - Plumbing Near Me - Chandler, Arizona

The soft water tank at a rental home we own went bad. Because some of the material inside the tank leaked into the home water system I was told by Ground Zero all the plumbing needed to be flushed. They explained this could be a very expensive project and could take more then a day and could be up to $1,000. They were at the house 2.5 hours. Drained the water heater and cleaning all the facets. It is also my understanding they replaced a toilet valve. Again, 2.5 hours. When I got the invoice for $1,000 I was in shock. There was NO back up, i.e. parts, hours, NOTHING. Just a $1,000 charge. I asked the company for an invoice with details and have had NO response. I am sure there is no way to justify this bill so they are going to just ignore me. Stay away from these folks. read more

I received an above and beyond service from Mike B and Terrance. The garbage disposal under my kitchen sink began leaking and really caused a headache. I was able to schedule an appointment on their website and Katie was quick to confirm the date and time. Once they inspected the situation, they were able to notify us of the fix and really made me feel like I made the right decision with them. The process was seamless and I appreciate the customer service provided by the company! read more

Brad was great. He was personable and professional, and helped guide me through future maintenance requirements. I know who I'm going back to next time. Pretty easy to make an appointment too. I like that there wasn't an automated menu, but just someone who can just help schedule an appointment. read more

Rip-off. Called Ground Zero for an ejector pump, received a quote of $2900. Another company came and competed the work for $2k with top of the line products. I called Ground Zero to inquire why there would be that large of difference in price and was told the job would require more onsite workers. They then attempted to negotiate the quote. Not sure about the quality of their work, I just know from my experience they we're outrageously expensive. read more

Brian is awesome, I had a plumbing issue and he came out right away. Super informative and swift! Would highly recommend giving him a call for your needs; he also does AC repairs. Give him a call. read more

If you want to use Silver Fox Plumbing, or one of their other services, consider finding out what it will cost first. They greatly overcharged me. Fox charges by the item. For example, clearing a slow-draining sink is $90 (less 20% discount in my case) even if all they had to do was 5 minutes work. Three sinks - three times $90. Lubricating a replaceable faucet handle was $60 after discount. Net $285. For just under one hour's work. Even after allowing for travel time, this is far too much. Had they informed us of this beforehand, we could have decided what to do, but they do not. We should have asked. I suggest you do. Personally, I would like to find a reliable plumber who charges by the hour, even if it is $100 an hour. Other than the above, I have no problem with Fox. Speed, efficiency, ability to come out immediately -- all pluses. Note: I am informed there might be legal recourse. If the plumber does not provide an estimate or tell you the cost basis, the fee must be the usual or customary fee. I am not going to test this as there is just not enough money involved. read more

Our air conditioning stopped working after a repair was made on the roof of our apartment building. Our maintenance workers contacted Ground Zero plumbing to come out and take a look at the problem. Zac showed up around the time that they said they would and took care of the problem in about 20 minutes and had our air back up and running quickly. He was professional and didn't leave a mess behind. Thanks Zac. read more

Ground Zero did such a great job on our hot water tank and water softener that we called them for a blown outlet. Turns out they do excellent electrical work as well. Sherman Powell, our electrician, was prompt, professional and extremely well trained and educated in his craft. He fixed the problem quickly and explained how other less intelligent electricians would have proceeded to run up our bill by pretending to search for the problem when he spotted it right away. Then, he easily fixed it and charged a reasonable fee. It feels great to know a company and their employees are honest and well qualified. I trust Ground Zero, and Sherman in particular this time, as a contractors explicitly and will never use anyone else. Thanks a million, Sherman and Ground Zero! Keep up the spectacular work!!! read more