Customer Service was horrible at the bar talk to the manager but he didn't really care . My husband waited 20 min to receive his card back

Fajita salad was so tasty lots of flavor especially with the Amazon sauce. Makes it taste so great try it you will love it

I've never had a bad meal here! So delicious. They are highly consistent with service and quality of food. I frequently order online and pick up to go. My favorite is the Amazon chicken wrap. Perfect for lunch. And of course the chips are fresh every time! read more

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As a professional in Customer Service at one of largest Fortune 100 companies.. I take pride in appreciating when a customer spends there money they expect courtesy and respect, that was definitely not received from Grinngos Restaurant in Spring Texas last evening! Our team of of 12 members were dining and having a great time waiting for our food , talking and laughing when one of their Managers " Mike" stopped by our table stating could you please calm down and lower our voices ... since it was such an odd request music was playing loud and we were having regular conversations.. we asked had anyone complained we were confused.. Mike said No one had complained but HE felt HE NEEDED TO SAY SOMETHING.. we once again asked why ... He responded rudely because he thought it and that was just the way it was... it was an unbelievable response for us patrons that was having a regular team outing..defi discriminating and left such a disrespectful manner! Thiis location and Manager Mike will never have to concern about 12 customers and their families or friends returning to this restaurant... such a DISGRACEFUL Experience !! POOR Customer Service when you can't have a Great Customer Service Experience! Your NPS score is -100 to me!!!! read more

Absolutely love this place. The service is incredible, everyone is so nice welcoming. Ask for Jay when you go, you'll have a great time. Shrimp tacos are a must! read more

Rebekah was a really great server. even when she was busy she checked back regularly. the service was wonderful . Rebekah was really nice and sweet. she made the experience for my first time being here wonderful. read more

Absolute favorite place to have a happy hour drink. Brandi is amazing behind the bar and has a great attitude and wonderful smile! Thanks for taking care of us as always Brandi! read more

Gringo's Mexican Kitchen - Mexican Near Me - Spring, Texas

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Great Place to come enjoy some Tex- Mex food. Every time I come to this location I get great customer service. If there is a wait I'm never waiting more and 20-30 minutes. I started off by ordering the Egg Rolls which were very flavorful. The cilantro cream sauce that it came with was a good combination. The poblano sauce and chicken enchiladas were delicious and the Shrimp/ Beef fajita quesadilla hit the spot. Of course they have great chips and salsa with a green salsa verde which has a nice flare to it. read more

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Mr Ybarra, I don't need to tell you how good and well run this place is. I will say you your staff struggles with parties of 7 or larger, understandable. The food is amazing and the tees leches cake exceeded my expectations. read more

I grew up in Pearland - and a fan of Gringo's. Fast forwarded an undisclosed number of years - I have a Gringo's near me on the north side. This restaurant is next door to my son's swim school so we often pop in after swim class. During my last few visits, they've sat us in the bar area - and during the last few visits, my experience has been less than stellar. Mostly, it stems from service. I know restaurants are running bare bones due to staffing shortages, but the folks that were covering my table just flat out disappeared. In both of the last two visits, I had to flag someone else down for service. During one of my last visits, I also placed a to-go order. The order was only partially filled. I like Gringo's overall - especially their burger, but I'm just bummed on the recent consistent experience. read more

We are regulars at this location, but still call out on times of exceptional service. It was Friday so we may sure to get on the wait list and were 28th in line, but timed our arrival perfectly. They were busy, but our server, Jay Van, made sure to stop by and say hello and that he would be over in a sec to get our drink orders, but wanted to let us know he saw us. Sure enough, he was back in just a few minutes. It was very busy in there and we were tucked in a back corner, but he made sure to check on us, and when he did, it never felt rushed. He had mentioned he'd only been there a couple of weeks, but he seemed very comfortable and really added to our experience at one of our favorite spots! Food, as always, was on point! read more

LOVE IT!!! The food is yummy and I especially love the clean restaurant and decor. The place is spotless and I appreciate that they keep up with maintaining it. The cute curtains are so adorable. read more

Every time! Gringos hit's a home run! Perfect service from Gabe Gutierrez. Phenomenal and tasty food from the kitchen. Shout out to Manuel for getting my enchiladas just perfect. Louis and Kat with K for having the entire team with great attitude's. Attitude reflecting the amazing leadership! How can it be every time I come here great food great service! read more

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One Taco, 10.00! !!!!! Meat and tortilla, that was it!!!' Ridiculous!!!!!Beef Fajitas read more

Gringo's Mexican Kitchen - Mexican Near Me - Spring, Texas

I'd want to thank Chrystal for going above and beyond to ensure that our dinner experience was exceptional. She provided outstanding service throughout the whole evening read more

The host sat us right away, no wait LUCKY US :) ! Crystal was a delight! We received great, fast service. Food came out in a timely manner. The queso bowl add beef was a great pair with our chips and salsas! Thank you so much for the great hospitality. read more

Gringo's Mexican Kitchen - Beef fajitas for 2! Black beans, charro beans & flour tortillas! Regular queso,add beef! - Mexican Near Me - Spring, Texas

Great experience for it to be my first time and we had a great waitress named Koren. I had a nice strong drink and food was awesome. Queso was great too! I'll definitely come back here and I like the social distancing rules they had. You have to make your reservation online before you arrive. The tables are nicely spaced and I like that. read more

Gringo's Mexican Kitchen - Chicken nachos were very delicious!!! - Mexican Near Me - Spring, Texas

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Manuel was our sever. (Sat at the bar area) He was amazing! It was a tad bit busy but he made sure we were topped off ever time he came around. The food was amazing and the drinks were on point. 10/10 would recommend read more

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Horrible service. Waited 20 mins for our drink order and the waiter never even thought to give us water while we waited. Then, one person ordered a bottle of beer and it expired in January of 2024. Sent it back. Asked for a different brand and yes, another 10 mins to get that. Our food came out timely and tasted ok. But our waiter literally checked on us 2 times. We had to ask someone else for silverware. Won't be back. read more

Hot curbside order. Shrimp empanadas were great. Fajitas were very good also, and they did not cost nearly as much as Papacitos.

We decided to give this a try for dinner. We ordered the Summer Special and the Chicken Fajita Bowl with a side of queso. The food was ready for pick up in a reasonable time frame as well as the gentleman that brought the food out was pleasant. The queso was Ok. The chips were light and tasty. The presentation of the food was good. The flavor, not so much. The rice was bland and not your typical spanish rice. The fajita chicken seasoning was similar to Taco Cabana flavor. My husband said his ground beef taco wasn't that good either. Maybe it was a hit or miss type of night. It wasn't for us. But give it a try. You may like the food. read more

Chris the manager is the best.. our server was Breezy, best service I have ever had in my life .. food is excellent, we are super picky and I was a server once myself.. again 5 star team read more

Gringo's Mexican Kitchen - Mexican Near Me - Spring, Texas

I food is always good and so is the service. I will definitely recommend gringos to anybody. read more

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You can never go wrong Gringo's... The food is good for the price and the customer service is always amazing.

Cozy ambiance, friendly staff and nice place. Food always comes fresh out of the kitchen. Plus free ice cream.

Awful service. These people make you feel like they are doing you a favor when they take care of you. Our server George needs customer care training, as well as the hostess. Pretty expensive for a Tex-Mex place as well. Will not be back. read more

We went to Gringo's again this weekend and we're reminded how lucky we are to have such a reliable go-to Tex-Mex place in our neighborhood. Gringo's is everything you want from a local Tex-Mex joint: excellent food across every variety, reasonable prices, professional service, and very very consistent. I don't understand the negative reviews here - they must be going to a different place or ordering different dishes, but we've been all over the menu and have yet to be disappointed. Make no mistake, this is not fine dining but this is neighborhood Tex-Mex at its best. You get what you pay for here, and more. We have ranged far and wide trying to find better or cheaper or more, and keep coming back. It beats El Tiempo on price and consistency. It beats Goode Company in The Woodlands on price. It beats Chuy's on everything. Sure, five stars seems generous, but this restaurant is exactly what it purports to be, and it does it every day, all day, and always has. read more

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Excellent food. Excellent service. We love Gringos. Photos attached. My family loved melted butter alongside their fajitas. read more

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I have always received great service here. Love their green sauce, guacamole, and nachos!

Food is always good. Margaritas are great, especially the star spangled margarita. My new star there after waiter Jacob is hostess Lauren. She was so sweet, even helped me to the restroom and opened the heavy door for me. Hope she gets a raise. read more

Excellent, clean, nice staff, fresh food. This is your go to for fresh Mexican food with lots of flavor. The chicken for fajitas good quality tender chicken breasts & steak, fresh veggies & the rice excellent. I almost NEVER eat the rice at Mexican restaurants because it's so bland & flavorless or tomato based rice, not here it was packed with flavor. There's booth & table seating in the restaurant & bar & a view of the kitchen depending on where your sitting. Definitely a must try if your in need of Mexican. read more

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A consistently good product. Always a crowd, but worth it. We've taken many guests here because people can always find something they like.

Always good food, and don't forget the ice cream cone machine on your way out. This is not a place for quiet conversation however, as the music is too loud for my taste. read more

Their food is great but have no good beers. No IPA's No imports at all. Gonna have to switch Mexican restaurants. Didn't even carry Ghost or Yellow rose which is standard I'm most nice restaurants. Not even Heineken. read more

Great food, customer service was amazing, the bartender was super sweet and was giving me so many options and ideas, she's some what talk and wears glasses, didn't get her name, but she was fantastic; I got a shrimp avocado salad, and it was amazing, it had beans, corn, and tortillas curls (and more) that added an amazing texture to the plate, it was pretty good, didn't get to eat the shrimp since I'm a vegetarian, but my friend said that they were great!!!; I do wish they had some vegetarian or vegan options on the menus, but other than that, it was great!!!! read more

I was pleasantly surprised at how much I enjoyed this place. I ordered a bowl that had chicken, shrimp and crawfish tails. It was delicious!

So went here today to have some soup and take away last nights adventure buuuuuuttt not so bueno.. Chips came out fresh indeed but very oily.. Tip-- let drain or sit for a minute before serving... I don't want to see or touch the grease. Then soup came but was lukewarm and I believe we were the first customers of the day so there is no excuse for that.. Hmmm what else... Strawberry lemonade is way too syrupy, tortilla strips u put in soup as a topping were stale, refried beans had no flavor and quesadilla was all cheese... I mean I came bc it's by church and its convenient but they never quite get the food right here... The staff is nice and service is good but the gringos towards sugarland is way better!! Hands down read more

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Fantastic service. Delicious, high quality Tex Mex food. I tried the new Al Pastor bowl. It was delicious. The Mangonada I had was great. Spicy and flavorful! We were a family party of 11 (including 4 little ones) on a busy Saturday afternoon and the restaurant was able to accommodate us very comfortably. I would very much recommend this location of Gringo's Mexican Kitchen. Top notch! Thanks for the great food & restaurant experience, Gringo's Cypresswood. read more

**Update 01/08/21** I'm upping my review after a great conversation with Audrey about the work Gringo's is putting into improving their curbside process. The food is 5 star Tex-Mex, and after our conversation, I'm confident that they'll have the to-go kinks worked out shortly.** First off, this review is strictly based on my experiences with the curbside service over the last several months. The food is and always has been excellent in my opinion, and I highly recommend it! We've had a "Gringo's Friday Fajitas" tradition for about the last 5 years here in Spring, and before that, 5 years in Pearland at the original Gringo's. We have pretty much ordered the same thing every week. I know there is a ton of turnover in a restaurant kitchen, that it is fast-paced, stressful, and often a thankless job. I also recognize that the lockdowns forced restaurants to really revamp and adapt how they did business to survive. There were hiccups with orders during the early phases of their reopening and the summer, but that's understandable as they worked to refine their curbside service. I'm only bringing up the most recent issues in this review. They seemed to have stabilized their take-out process, making one think that this is the level of service to be expected going forward. Three weeks ago, instead of beef fajitas for 3, chicken for 1, we got beef x2 and chicken x2, aggravating but certainly not the end of the world. We did not receive the extra half-pint of guacamole two weeks ago, which we order every week. Again, aggravating, especially paying for something and not receiving it. This Saturday (Fajita Friday's was pushed a day due to Christmas ), I got home, and despite ordering extra red and green sauce, there was absolutely none in the bag. For this, I drove back up to the restaurant, not to really complain but to get my red and green. Every time, I was ensured that they'd confirmed everything was in the bag. These three are just the most recent ones as we are consistently missing tortillas, queso, salsa, etc., from our order. Please understand that I have tried to bring up these issues before. I spoke to the take out manager about two months ago. I had joked to the young man bringing the food to the truck that I thought that bag looked a little small for all the food we'd ordered. He told me, "no, it's all there; two entrees can fit in this bag." While he ran the ticket, I double-checked, and sure enough, we were missing half the fajitas. I'm sure this makes me sound like a high maintenance customer, but that's really not the case. Most of the time, we shrug off the mistakes and try to enjoy our Friday evening. But I want my order right, and when it's confirmed that everything is there, then it should all be there. My wife tells me to go through the bag, and she's not wrong. However, going through a bag of containers in the truck at night is a pain and shouldn't be necessary. Lastly, I said that I knew this was a thankless part of a restaurant's operation (I washed dishes and prepped years ago in college), so I tip 20% every single time on the take-out side. I understand that their jobs are just as important as the waitstaff, but I don't know if I can continue to do that when I don't get the same service level. I enjoy not getting out of the truck, but it (and I hate to say this) was better when you had to go in and get your food. There you got that same type of service. They recognized the people that came in every week and went through everyone's order to confirm with you that everything ordered was in the bag. The food is great, and I highly recommend it. I would not recommend delivery or curbside without double-checking your order before leaving. read more

Great customer service every time we go. Food is tasty and fast regardless of how busy they are. Nice chain restaurant read more