I experienced incredibly rude and lazy customer service today. One person was ordering at the first register and two employees were lounging behind the second. Upon walking up to the second register, mistakenly thinking the employees were working, I was first ignored, then rudely told to get to the "back of the line"...what line? Upon walking over to the first register, which by now had cleared, my burrito (I ordered over the phone) was rudely slammed on the counter. The girl working the first register was absolutely kind and professional. However the two men at the second register were awful. I work as a cashier myself so don't think this is some spoiled yuppie complaint. I almost left without the burrito but wanted to uphold my end of the phone contract. Not sure if the bad taste in my mouth is from the burrito or the attitude. read more

First there is a pandemic and restaurants have had to make changes to their business to stay open so let's all be a little more patient and understanding. I do not order on the phone and I had not been until about a few weeks ago when I could walk in and order. Their customer service I think is spot on. This is a fast paced taqueria and now we are all masked and so are they. It is not always possible to understand what we are all saying. Their food is always fresh, hot and good. We are lucky to have them in Mill Valley. The manager takes his job very seriously and is extremely dedicated to pleasing the customer, keeping the place immaculate and producing a very good product at reasonable prices. Sandy Mill Valley Resident read more

We picked up dinner here for the first time since the pandemic. I forgot how good this place was! The staff were all so friendly and our food was quickly ready for pickup! We got the large burrito bowls with steak and chicken + a side of chips and guacamole. read more

I hate to be non-PC but this place is the epitome of a white man's Mexican food joint. The food is completely bland with NO flavor!! On the plus side, they have several vegetarian burrito options and the hot salsa was pretty good. Neither my vegetarian burrito, not my friend's Grande chicken burrito had any flavor. The beans were blah and runny. The chips came in pre-packaged plastic bags. Sadly, your better off driving over to Strawberry if you want a decent burrito in Mill Valley. read more

Can anyone answer why without a doubt when a restaurant has a good thing, recipe, service, etc. , they choose to cut corners on their best qualities! Been disappointed again and again in the past 5years. When you go to a restaurant, Do you want to hear, "their just going to do it the way they do it" read more

Wish i would have checked the reviews on this place first. Just had a fish taco, it had more of everything else then the fish hiding under it. Disappointed. The taco truck by my house in SSF is way better.... read more

This is the Rock to "what to do?" dinner nights for me. This place is famous for their grilled chicken. The standard is their Grilled Chicken burrito. It is outstanding. Also, known for their healthy Mango chicken burrito with Brown rice, Chicken and Mango Salsa. I used to always just get their Chicken tacos...which is Flour tortillas with cheese melted onto it and then rice, chicken,lettuce, salsa and AND BBQ sauce. I would skip the SAUCE. I am a rice lover. Now I gotta go low carb, they have the most perfect "AUTHENTIC Chicken Tacos." 2 Small doubled Corntortillas with their famous Grilled Chicken, Salsa and Cilantro and Lime wedges. I also order the "Ensalada de Pollo en Caja" Chicken Salad in a box. Sooooo EXCELLENT. The dressing!!. Green Romain lettuce, colorful thin Tortilla strips, cheese,salsa and dressing on the side. They are teaching me Spanish every visit i go. Very nice people. My kids LOVE their Large side of TOFU. It is really good. Also Small side of Chicken thigh..most tasty. This is a great alternative to the busy busy at Joe's down the street. read more

+2 Stars for the Super Hardworking Staff. +1 Star for the Hundreds and Hundreds and Hundreds of times over the years that they've done the cooking for my kids. -1 Star for the fact that they are complicit in the guilt I feel for the fact that their burritos are considered the gold standard by my kids. -1 Star for making even HighTech seem "authentic" by comparison. read more

Behold there are great burritos in your midst. Right under thine noses and nostrils. Thou needeth not wonder into the Mission unless on a pilgrimage. (Book of Beans 1:1) Really, after the steak burrito with habanero salsa went down the food pipe I felt euphoric and increasingly diaphoretic (and a little scared). It wasn't that the pepper was painful on the palate. It was not. It gave a nice slow burn that crescendoed and plateaued (for a good 10 minutes) before slowly dissipating. It was the fact that I didn't have a little handkerchief in my pocket to mop up the sweat dripping down my forehead. I ended up with a piece of paper-towel stuck to my temple from having dabbed it too many times. Oh well. It was for a good cause. The meat is fresh, the produce green and the place is clean. Take that Lord Byron. That really sums up the place. Oh AND the nachos were something out of Tex Mex heaven. Forget paradise. Give me that plate from heaven, heaping with delicious cheese, guacamole and tender morsels of chicken. Damn. I just may have to meander back in a few hours. Who knew? Chipotle can shove it. Taco Bell can go to...Yeah precisely. read more

Grilly's Restaurant - The best nachos this side of wherever they came up with nachos. - Mexican Near Me - Mill Valley, California

Grillys. Grillys! Grillys? It sounds delicious in every way you say it. When I first moved to the San Francisco Bay Area, I did not notice it for around a year. But then... I had a sudden craving for Mexican food. The year was 2017... and I had just found my own personal heaven. Grillys was my all. The EXTREMELY GOOD taste of authentic Mexican food had ceased my hunger every time I took a bite of their rice, bean, salsa, steak burrito. That was my favorite dish on the menu. But to me, it seemed that the place was WAY underrated. It was more of a take-out place than a "sit down at an extremely undersized table with four chairs" place, and I guess that's because they were located in such a small building... Grillys was the BEST Mexican food that had ever touched my lips. Soooo that means you can PROBABLY guess that I was pretty damn sad when they closed down. Well- not entirely... My Grillys was located in Marin county, California. And they had another location in Mill Valley, the city right next to Marin. But anyway- they closed down in Marin. I told you that they were underrated! So now, whenever I want a Grillys Burrito, I will have to drive half an hour. Wow. Nice. (Sarcasm) But I will always remember all of the good times, good food, and good ambiance, you always gave me... Peace out. (This review was written by my ten year-old son lol!) read more

20 year regular of Grilly's. Consistent friendly staff and good value by Marin standards. Combo Grande, taco salad are great.

I had the breakfast burrito this morning with the chorizo in it, not sure if there is any chorizo in there. Probably the worst burrito ever had. I suggest maybe making a breakfast burrito with a choice of sausage, bacon or any other breakfast meats. read more

This place does make pretty delicious food but the customer service is terrible. When they are on the phone with you, it seems like they want to get off as soon as possible and this leads to confusion (they are talking VERY fast) and orders that are not accurate. The tone they use also seems almost demeaning when you are simply trying to communicate your order. Every phone order with them is frustrating. read more

I ordered the grilled chicken salad . The salad from safe way tastes better and has more flavor. Also, if you call it grilled chicken, plz make sure the chicken is grilled and not frozen . You have to pay for chips and salsa, and salsa comes in tiny plastic cup. read more

I have been going to Grillys for years now and have always loved their food. I sadly bought the steak quesadilla yesterday and soon after contracted food poisoning. I will go back in the future due to still loving the food, but I hope this never happens again. read more

This place was a nice find for a Mexican food craving (which occur at least once a day in my world). The food was fresh, service was somewhat friendly, and the menu options were creative. My biggest issue was that I felt my food lacked a lot of flavor. I got the super burrito bowl with grilled chicken and black beans. I was looking for my flavors, more spices and just something that stood out to me. Overall, the place was clean, service was friendly and the food was mediocre. read more

Grilly's Restaurant - Grilled chicken burrito bowl... Generous helping of guacamole! - Mexican Near Me - Mill Valley, California

I had an event for 40 people with several different allergies and dietary restrictions--we ordered the monster fiesta, which is supposed to feed 40 people, and it was a home run. We were going to order more food--tamales or enchiladas, but were kindly talked out of it by the Grilly's manager Edwardo. He insisted that the monster fiesta would surely be enough food. He was more than right. If every one there wanted to heaping plate fulls, I'm certain there would have been more left over. We had them include the ingredients for the salad in separate containers, which was perfect for us. Every one was able to eat according to preference and dietary restriction, and eat a lot. I made a burrito bigger than a small dog. I slapped spoonfulls of beans on the plate of my mother in law. There was salsa dripping down the side of Peter's mouth. I went to bed to find my spouse curled up next to a corn tortilla. The monster fiesta had been eaten and everyone was happy. read more

Love the burritos and chicken Caesar here. Little annoyed though that they don't let dogs on their patio.

Spicy flavors. Juicy steak. Guac, sour cream, cheese heaven. I love this place! I hadn't been to Grilly's in years, and after quite the heavy nap this afternoon, I awoke with a taste for a particular flavor. I knew immediately that it was a bite-- juicy steak, hot salsa, sour cream, guacamole, rice and black beans all tangled up in the perfect bite that is the Grande Steak Burrito from Grilly's. Friday night, thought it might be fun to head down to the Mill Valley location with my cousin, Amanda. It is our New Year's Resolution to wander from the beaten trail of our usual restaurants and eateries. I have typically been to the Fairfax location, which never disappoints, and was pleased when, years later, craving this particular taste, I got exactly what I had craved. The restaurant is on Miller Avenue in Mill Valley. The outside was lit up with cute, little lights and the inside was spotlessly clean, with a festive menu, great music, and families already chowing down on grub. Took maybe 5 minutes to get two, fresh, delicious steak burritos juuuust the way we like 'em. And they were just fantastic. I have never had a bad meal at this or the Fairfax location. I come here for guaranteed excellence when I don't want to worry about whether or not my meal will be good. For 2 Grande Steak Burritos we paid $17. Not cheap, but similar to what you might pay at Chipotle. These burritos are as humongous as Chipotle, but they are better tasting and fill you up all the same without feeling obese. Yum, yum, yum. read more

Grilly's Restaurant - Mexican Near Me - Mill Valley, California

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I love Grilly's! I've been eating here at least 3 times a month for the last couple of years due to working in close proximity, and I still haven't gotten tired of it. Super consistent quality and great prices! While it may not be the most "authentic" Mexican food out there, it is true to the California style and super tasty. I recommend their chicken lime soup, chicken taco salad, as well as any burritos on offer. The habanero salsa adds a nice kick to anything you order, and they make all their salsas in-house. I'm not sure what some of the other reviewers did to get the customer service they received, but the folks who work there are awesome. The manager Estuardo is a great guy and he seems to do a good job keeping his employees happy and motivated. Treat these people like humans and they'll do the same and more for you. I'll always continue to support Grilly's. read more

I just wanted to order a kids burrito over the phone and the guy who picked up was just RUDE! He hung up on me TWICE!! I was finishing my order and when my little sister changed her mind to "no salsa" in her burrito, he already had hung up on me. So I called AGAIN and he put me on hold for a long time, so finally when he answered I said "I just called, I just wanna say no salsa in the burrito please". He straight up LAUGHED like I was wasting his time and hung up on me AGAIN. Honestly, just go to Chipotle or anywhere else, the food isn't worthy at all to be treated like trash. read more

I love this place!!! Their customer service goes above and beyond my expectation. My fav is Chicken Taco Salad..yum!!! Too bad since the pandemic they don't offer deliver but pick up only. read more

Went for a pickup - had the order home in one minute and thirty six seconds - it's cold - everything. The cheese in a cheese enchilada was right out of the walk-in. Try again in a year and I live 1:36 away from the joint. read more

Nice little no frills restaurant w Mexican-like food. That's it. If you want more spice in your food and life, keep driving. If you are hungry, stop. read more

I found a beetle in my food is is unacceptable and unsanitary. Do not eat here! How is this place even open with such horrible sanitary conditions! read more

Grilly's Restaurant - Found a beetle in my food. Is this not okay. This is a health hazard! - Mexican Near Me - Mill Valley, California

I have never had a bad thing to say about Grilly's until now...this is my favorite Mexican restaurant, I recently moved from Marin to Sonoma County and was really craving Mexican so my boyfriend and I decided to drive down to visit my mom, and go to Grilly's. They stated that they closed at 8:30, we got here at 8:06 and they told us that they were closed. I told them that their website says 8:30. They said they closed early because they "could" and they could not serve us. Very unprofessional, especially to close a restaurant 24 minutes early. read more

Open for "22 more minutes" my ass... it's a Saturday night and the lazy ass workers can't even stay open and finish their shift. Mine as well put that you close at 8. read more

Today I went to buy my lunch at Grilly's but I make the mistake to order nachos to go it was the worst nachos ever had in my life they just throw the guacamole on top and the 20 jalapeños on it it's true I like jalapeños but this one is a jalapeños nachos instead of nachos with jalapeños. I'm sorry that I order that, I never will order nachos ever again read more

Grilly's Restaurant - This is the worst nachos ever ever of my life - Mexican Near Me - Mill Valley, California

Average food and employees with big attitudes does not make for a pleasant dining experience.

Very sad. The counter guy I ordered from was paying no attention to me and then I found out when I got home that he got the order wrong. So I went back and he gave me attitude and had the nerve to say "why did you pay more than?" I was like WTF! Just give me what I ordered and get off the phone and learn some customer service you midget! read more

Not a fan. Food isn't authentic, everything was over salted, not friendly service. With so many other restaurants close by, I don't suggest you choose this one. We won't be going back. read more

I have gone to this restaurant many times but had the worst experience last night with the manager. This is supposed to be a family friendly restaurant but do NOT go there is you expect to be treated nicely. The manager told my behaved children to "shut up" and when I said I wouldn't return because of the service his response was "good". First off, I am a strict parent when it comes to restaurant behavior. The children were all seated and talking, not yelling. He couldn't care less about the community that supports him and keeps him in business. After this very weird exchange, several other patrons said to me that he was out of control and had recently gotten into arguments with him as well. They agreed that the children were well behaved and the manager's rude attitude was not deserved. I would highly advise to AVOID this resturant if you are parents looking for a family family restaurant. read more

Not sure why a casual burrito shop that serves food in a plastic basket does not allow dogs on their outdoor patio seating. That restriction, plus how rudely I was told of their policy the second I stepped on to the patio, will keep me from ever returning whether I have dog in tow, or not. Grilly's - Your food is not that good - I was only attempting to dine with you because I had my dog with me. You might consider how much business you lose with this policy ,in a dog friendly town , like Mill Valley. read more

Just horrible food, and their sytem of getting your food is just horrible. Sorry..

Food is ok at best but these guys don't know what common courtesy is. I've got nothing to say about their food except that Joes a tacos which is a block away is a better bang for your buck. But if you have to be able to talk with these guys, just forget about it. If you don't believe me just try ordering on the phone and you'll see what I'm talking about. They never fail to disappoint. read more

Loved their burrito bowl! Came yesterday for dinner. I had the steak veggie pinto beans with guacamole and brown rice. It was less than ten dollars for this huge healthy plate of food. Nice cozy atmosphere. Definitely recommend for a simple but healthy meal! read more

Just started go here and I love the chicken tacos. Me and my come here for lunch and the food is delicious and comes fast. I did try a burrito and I was not had that happy with it but the the taco are awesome. Cool front porch to eat on. read more

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It's shocking how Mill Valley can be so close to so much world-class Mexican food, yet have such mediocre-or-worse offerings of its own. Case in point: Grilly's. So lacking in flavor. The carnitas burrito I had was like eating soupy meat, not the slightly crunchy and rich flavors you would expect. The only things I can really say to recommend this place are that it's fast and available. read more

As my fellow Yelpers have stated Grilly's offers average priced food for good/average tasting Mexican food. It satisfies your craving. I ordered the Chicken Lime soup, Monterey Jack Nachos & Steak Burrito Bowl. The soup was good, although I think the chicken should be shredded and the Burrito Bowl should have had some more toppings not just meat, beans & rice. read more

Grilly's Restaurant - Parking lot - Mexican Near Me - Mill Valley, California

Damm.... the grilled steak taco was fantastic and huge!!!! I was happy.... good choice... Thanks to Dan T and his recommendation I had lip smacking, good tasting, juicy grilled steak tacos for tako out Ohhhhhhhhhhh lunch ohhhhhhhh read more