I worked with Jon while relocating and during a medical crisis. He made sure that while I was miles…read moreaway I did not worry after my belongings. When it was time to pick up my stuff, I needed to come outside of business hours and he worked with me. I can't say enough for this gentleman and his business!

From the owner: We have great storage, great deals and even better people to help with all your storage needs! Call…read moreus today! 1-254-755-6638. Just off the circle in waco on hwy 77 also known as Robinson Drive. Open 6 days a week. 24 hr access, onsite management and security. Ask about our move in special offers!

These guys go above and beyond with integrity. They made sure our reservation met our needs and…read morethat we had everything we needed. Their communication is top notch. We highly recommend this establishment. Thank you so much for making our move go as smooth as a move can go. Reliable, honest, courteous.

We needed a Uhaul to move from Waco to Flower Mound and chose Ritchie Road Self Storage randomly…read more(since it was on our way to the library). I was greeted by a courteous young man who I later learned to be the owner's son. He set me up with exactly the service I needed, and he offered a few perks without me even asking. Then he did something completely unexpected... he offered to work out a plan to accommodate my needs during his off time since I was on a tight schedule. I was shocked. The owner contacted me later that day and we confirmed the plan. RRSS is an outstanding family owned business that puts the needs of the customer ahead of all else. I enthusiastically recommend them. I haven't used their storage offerings, but the facility is neat, clean and modern. If my own Mother needed uhaul or storage services, I would tell her to call RRSS.

Great place to store your student's stuff over the year. It's a safe area, clean and spacious!…read moreFriendly staff and rates are good, too!

Buyer beware. This storage facility is designated as being in a flood zone. Lost 30+ years worth of…read morememories and family keepsakes. Reviewed lease agreement and while there's plenty of verbiage regarding how they are not liable for loss due to water damage, there is of course no mention of it being in a flood zone. Rent at your own risk.

Easy, budget friendly, great staff, nice property, lots of security and the staff is very friendly…read moreand helpful, answered all my questions and explained everything. I had money left over.

Great place and great staff Always accommodating I plan on using them for years to comeread more

Amazing customer service! 10/10 would recommend. this is our first time getting a storage unit and…read morethey made the process so smooth and simple.

arons was great. it sold to Sparebox and with the renovations I had thing's stolen. it became…read moreinfested with mice/rats. I also had water damage. The units became filthy. No longer on site management and the corporate office would never return my calls.

I cannot say enough about how amazingly helpful and professional they were! Friendly service that…read morewas clear about fees and also let me know ways to save money when the time came to move out. The facilities were clean and easy to access, all for far less than I would have paid elsewhere for less space. And did mention how awesome and friendly Greg was? Well I'll do it again! Thank you for a seriously fantastic experience in every way.

The customer service is EXCELLENT! We've been customers for four years for a college student and…read moretheir facility, services and friendliness are the BEST.

Beware if you prepay your rent for several months they don't refund if you need to move out early.read more

I posted about this business a couple of years ago. I am such a customer service nazi, or so I…read morehave been told, lol. However after teaching it to multiple levels of employees for a "Texas based grocery company" for over 20 years, it is always a thrill to encounter those who do it so well. When a representative at one location completely dropped the ball and was incredibly rude and dismissive of me to an excessive degree, I posted that account here some time back. The owner responded quickly to my posted 1 star feedback with a sincere apology and a plan to salvage the relationship with me, his customer. His plan included a discounted rate for a period of time. When it was later discovered that I was still receiving the discount past the agreed upon period of time, as it was not updated in their system, the manager called me back w my new rate and start date... with NO MENTION of what it "should have been". Many managers can't help but elaborate in such situations, tooting their own horns and making the customer feel uncomfortable. Not here! Greg (not certain that was mgr's name) was professional, respectful, and even showed a bit of sense of humor. Nice job! There's no question of my choice of storage facilities for now and in the future. In addition, my friends have been made aware that this is a company with leaders who value their customers and focuson the big picture. Thanks, gentlemen!

I moved furniture into this storage shed in June 2002 after selling my house in Sealy and moving to…read moreHewitt. Greg & Lee took great care of me for 2 1/2 years until I moved the majority of my stuff with me to DFW in January 2005. I rented my PENSKE truck from them and they worked to get me the absolutely best deal. I moved the small amount of stuff that I wasn't moving to DFW into a smaller storage unit that I kept until June of this year. Friday, I rented another PENSKE truck so that my parents could bring me the last of my furniture to Allen, they stayed late waiting on my dad to come get the truck on a Friday afternoon when we misunderstood the time we were supposed to pick it up. Greg & Lee go above & beyond taking care of their customers.

Again I would give a zero if it was an option. This is a follow up to the review that I left in…read moreApril. I still do not have lights in my unit. 2 months and counting....

Friendly staff and VERY EASY online renting and move-in. But 3 to 4 months after you first rent…read moreyour unit you'll get a letter in the mail that your storage unit rates are DOUBLING. We had our $61 storage unit for exactly 3 months (3 billing cycles) before a letter arrived in the mail notifying us of a rate increase to $133. This is corporate using computer systems to jack up the rent and increase revenue as much as possible. If you call into the Waco office they won't lower your rent, they will try to sign you up to move everything into a new available unit for $10-$15 more per month than the lower internet price you first paid...and in 3 to 4 months you get the rate doubling notice again. You need to be VERY AWARE that this location absolutely will not stop playing this game. Only rent here for extremely short term storage or be prepared to pay double the rent every 4 months. (A guy confirmed rate increase letters are mailed every 3 to 4 months, automatically sent by computer systems at corporate! You cannot escape it!) Renter be very aware! This is not a student-living-on-a-budget friendly place. This place is designed to take advantage of parents of college students with money.