I worked with Jon while relocating and during a medical crisis. He made sure that while I was miles…read moreaway I did not worry after my belongings. When it was time to pick up my stuff, I needed to come outside of business hours and he worked with me. I can't say enough for this gentleman and his business!

From the owner: We have great storage, great deals and even better people to help with all your storage needs! Call…read moreus today! 1-254-755-6638. Just off the circle in waco on hwy 77 also known as Robinson Drive. Open 6 days a week. 24 hr access, onsite management and security. Ask about our move in special offers!

We had a small mix up and Hank took extreme care of us, while sainting the upmost respect and…read morecustomer service. Hanks is an excellent GM and would 100% use U-Haul from this location anytime. All thanks to Hank!

I was totally overcharged and it was totally wrong. Simply fraudulent activity and I would never…read morerent a U-Haul from this store whatsoever. They had an individual there who is not the actual owner and did not know what they were doing.

Great place to store your student's stuff over the year. It's a safe area, clean and spacious!…read moreFriendly staff and rates are good, too!

These guys go above and beyond with integrity. They made sure our reservation met our needs and…read morethat we had everything we needed. Their communication is top notch. We highly recommend this establishment. Thank you so much for making our move go as smooth as a move can go. Reliable, honest, courteous.

We needed a Uhaul to move from Waco to Flower Mound and chose Ritchie Road Self Storage randomly…read more(since it was on our way to the library). I was greeted by a courteous young man who I later learned to be the owner's son. He set me up with exactly the service I needed, and he offered a few perks without me even asking. Then he did something completely unexpected... he offered to work out a plan to accommodate my needs during his off time since I was on a tight schedule. I was shocked. The owner contacted me later that day and we confirmed the plan. RRSS is an outstanding family owned business that puts the needs of the customer ahead of all else. I enthusiastically recommend them. I haven't used their storage offerings, but the facility is neat, clean and modern. If my own Mother needed uhaul or storage services, I would tell her to call RRSS.

I used Aarons Self Storage 4 times throughout college. They were great every time. The facilities…read moreare very clean and safe, and the managers are extremely helpful. They offer free moving truck when you're moving into your unit. All you have to do is ask manager, sign a few papers, take the truck, and return it when you're done at no extra charge. Greg Lemke was the manager at my last location (Wooded Acres) and he was extremely accommodating and helpful. I used this location twice because of how happy I was after the first time of using it. I've had to use storage units in other cities (Dallas, Houston, Phoenix) and this place easily provided the best service I've ever had at a self-storage facility. I highly recommend it.

arons was great. it sold to Sparebox and with the renovations I had thing's stolen. it became…read moreinfested with mice/rats. I also had water damage. The units became filthy. No longer on site management and the corporate office would never return my calls.

I had the best experience today with this storage facility. I called in and the manager on the…read morephone was very polite and kind to me. He explained how the process for renting a unit worked and I will definitely be using this company for storage. One phone call and one great first impression!

Extremely contaminated with mice. The mice are everywhere - in the hallways and the units. The roof…read moreleaks. The staff is VERY RUDE. They lie to customers. I complained about the mice issue, but nothing was done for several months. The office clerk's answer was: "The mice are OK, they are safe for people. Go ahead and spread the word about mice here!" The office manager took the clerk's side and asked me to leave, though my contract wasn't expired. This is how they treat customers who always pay in advance. This is the worst experience I ever had! I traveled a lot due to my husband's military job, I rented a lot of storages - but I never ever had such a negative experience.

The customer service is EXCELLENT! We've been customers for four years for a college student and…read moretheir facility, services and friendliness are the BEST.

Beware if you prepay your rent for several months they don't refund if you need to move out early.read more

Steve M. was so helpful and patient helping me find the perfect size storage unit within my budget…read more Ideal Self Storage now owns what was Tri-Star and since they have taken over, we are seeing major mprovements and will be more to come. Great management. Excellent prices and they care about their renters! Thank you Ideal Self Storage and Steve for everything you do! Best place to rent a Storage unit in town.

Aaron's Self Storage has been terrific to work with the people (Steve) and the facilities are top…read morenotch. First, the site manager Steve has been a blessing to work with. He is pleasant, knowledgeable, professional and amenable. He helped make the reservations (I was calling in from out of state so renting sight unseen) and it went without a hitch. Also, upon my delivery date, I found I needed an additional storage unit and Steve arranged it on the spot. And I have worked with Steve a couple of times since I stored my stuff and he has been a real pleasure. The facilities are inside a large warehouse, so are climate controlled. The building is clean and very well maintained. It has sufficient space to navigate. And it is very secure. All entrances are gated and monitored and accessed by individualized key codes to be able to track who entered. There are cameras all over the place and recordings will help determine if there was unauthorized access. They have several dollies and wheeled vehicles available to enable your move. The only surprise was that my unit(s) are on the second floor, I had no idea storage units could be on the second floor. This helps keep my property even more secure, but it added a level of complexity to get the furniture out of the moving truck, into the elevator, out of the elevator and then into the storage unit. However, it all went well I highly recommend Aaron's Self Storage.

From the owner: Aaron's Self Storage provides climate controlled storage to the Waco area.read more