I posted about this business a couple of years ago. I am such a customer service nazi, or so I…read morehave been told, lol. However after teaching it to multiple levels of employees for a "Texas based grocery company" for over 20 years, it is always a thrill to encounter those who do it so well. When a representative at one location completely dropped the ball and was incredibly rude and dismissive of me to an excessive degree, I posted that account here some time back. The owner responded quickly to my posted 1 star feedback with a sincere apology and a plan to salvage the relationship with me, his customer. His plan included a discounted rate for a period of time. When it was later discovered that I was still receiving the discount past the agreed upon period of time, as it was not updated in their system, the manager called me back w my new rate and start date... with NO MENTION of what it "should have been". Many managers can't help but elaborate in such situations, tooting their own horns and making the customer feel uncomfortable. Not here! Greg (not certain that was mgr's name) was professional, respectful, and even showed a bit of sense of humor. Nice job! There's no question of my choice of storage facilities for now and in the future. In addition, my friends have been made aware that this is a company with leaders who value their customers and focuson the big picture. Thanks, gentlemen!

I moved furniture into this storage shed in June 2002 after selling my house in Sealy and moving to…read moreHewitt. Greg & Lee took great care of me for 2 1/2 years until I moved the majority of my stuff with me to DFW in January 2005. I rented my PENSKE truck from them and they worked to get me the absolutely best deal. I moved the small amount of stuff that I wasn't moving to DFW into a smaller storage unit that I kept until June of this year. Friday, I rented another PENSKE truck so that my parents could bring me the last of my furniture to Allen, they stayed late waiting on my dad to come get the truck on a Friday afternoon when we misunderstood the time we were supposed to pick it up. Greg & Lee go above & beyond taking care of their customers.

Great place to store your student's stuff over the year. It's a safe area, clean and spacious!…read moreFriendly staff and rates are good, too!

The customer service is EXCELLENT! We've been customers for four years for a college student and…read moretheir facility, services and friendliness are the BEST.

Beware if you prepay your rent for several months they don't refund if you need to move out early.read more

arons was great. it sold to Sparebox and with the renovations I had thing's stolen. it became…read moreinfested with mice/rats. I also had water damage. The units became filthy. No longer on site management and the corporate office would never return my calls.

I cannot say enough about how amazingly helpful and professional they were! Friendly service that…read morewas clear about fees and also let me know ways to save money when the time came to move out. The facilities were clean and easy to access, all for far less than I would have paid elsewhere for less space. And did mention how awesome and friendly Greg was? Well I'll do it again! Thank you for a seriously fantastic experience in every way.

If all you're looking for is someplace secure to store your things and money isn't an issue, by all…read moremeans come here. I was initially "forced" to leave a good review, but now that it's been some time i need to share what happened. I left my stuff there over the summer, and when i collected my stuff I asked them if i needed to sign anything or do anything since i'd be ending my lease there. I was told no... that was a lie. I ended up getting charged another month of rent, and when i called they said i needed to sign some papers. Well i signed them but they told me i did it "too late" and would still need to pay another month of rent. However, they said if I agreed to leave a good review and a donation, they could help me get out of that rent. Low key felt like black mail, i still have the transcript of the voicemail they left me too. I did do it, but i'm a broke college student and couldn't afford another months rent. Which they still did end up charging me! Anyway, my roommates recommended i try and call someone or report it, i eventually got to the boss and most i got was an apology, no refund though... So, if all you're looking for is a safe place to store stuff and don't mind being scammed, by all means come here. maybe that was just one employee, but i personally won't be risking that again.

I have no complaints about the actual storage but the lady that works there is a sorry excuse for a…read morehuman being. I left an empty box, not a big box, just a small box with absolutely nothing in it. This woman calls me and threatens me with a 50 dollar fine if I do t come up there and get it. I apologize, said my bad! I should've not left it. I explained I'm 45 min away, would she please do me a solid and take care of it this time and I won't leave anything again. She says " not my Problem" I said come on, I'm far away. Again she just rudly says no my problems. Just some rude ass people! Stay away!