We had a small mix up and Hank took extreme care of us, while sainting the upmost respect and…read morecustomer service. Hanks is an excellent GM and would 100% use U-Haul from this location anytime. All thanks to Hank!

I was totally overcharged and it was totally wrong. Simply fraudulent activity and I would never…read morerent a U-Haul from this store whatsoever. They had an individual there who is not the actual owner and did not know what they were doing.

These guys go above and beyond with integrity. They made sure our reservation met our needs and…read morethat we had everything we needed. Their communication is top notch. We highly recommend this establishment. Thank you so much for making our move go as smooth as a move can go. Reliable, honest, courteous.

We needed a Uhaul to move from Waco to Flower Mound and chose Ritchie Road Self Storage randomly…read more(since it was on our way to the library). I was greeted by a courteous young man who I later learned to be the owner's son. He set me up with exactly the service I needed, and he offered a few perks without me even asking. Then he did something completely unexpected... he offered to work out a plan to accommodate my needs during his off time since I was on a tight schedule. I was shocked. The owner contacted me later that day and we confirmed the plan. RRSS is an outstanding family owned business that puts the needs of the customer ahead of all else. I enthusiastically recommend them. I haven't used their storage offerings, but the facility is neat, clean and modern. If my own Mother needed uhaul or storage services, I would tell her to call RRSS.

arons was great. it sold to Sparebox and with the renovations I had thing's stolen. it became…read moreinfested with mice/rats. I also had water damage. The units became filthy. No longer on site management and the corporate office would never return my calls.

I cannot say enough about how amazingly helpful and professional they were! Friendly service that…read morewas clear about fees and also let me know ways to save money when the time came to move out. The facilities were clean and easy to access, all for far less than I would have paid elsewhere for less space. And did mention how awesome and friendly Greg was? Well I'll do it again! Thank you for a seriously fantastic experience in every way.

Extremely contaminated with mice. The mice are everywhere - in the hallways and the units. The roof…read moreleaks. The staff is VERY RUDE. They lie to customers. I complained about the mice issue, but nothing was done for several months. The office clerk's answer was: "The mice are OK, they are safe for people. Go ahead and spread the word about mice here!" The office manager took the clerk's side and asked me to leave, though my contract wasn't expired. This is how they treat customers who always pay in advance. This is the worst experience I ever had! I traveled a lot due to my husband's military job, I rented a lot of storages - but I never ever had such a negative experience.

I had the best experience today with this storage facility. I called in and the manager on the…read morephone was very polite and kind to me. He explained how the process for renting a unit worked and I will definitely be using this company for storage. One phone call and one great first impression!

Easy, budget friendly, great staff, nice property, lots of security and the staff is very friendly…read moreand helpful, answered all my questions and explained everything. I had money left over.

Buyer beware. This storage facility is designated as being in a flood zone. Lost 30+ years worth of…read morememories and family keepsakes. Reviewed lease agreement and while there's plenty of verbiage regarding how they are not liable for loss due to water damage, there is of course no mention of it being in a flood zone. Rent at your own risk.

The customer service is EXCELLENT! We've been customers for four years for a college student and…read moretheir facility, services and friendliness are the BEST.

Beware if you prepay your rent for several months they don't refund if you need to move out early.read more

Steve M. was so helpful and patient helping me find the perfect size storage unit within my budget…read more Ideal Self Storage now owns what was Tri-Star and since they have taken over, we are seeing major mprovements and will be more to come. Great management. Excellent prices and they care about their renters! Thank you Ideal Self Storage and Steve for everything you do! Best place to rent a Storage unit in town.