I worked with Jon while relocating and during a medical crisis. He made sure that while I was miles…read moreaway I did not worry after my belongings. When it was time to pick up my stuff, I needed to come outside of business hours and he worked with me. I can't say enough for this gentleman and his business!

From the owner: We have great storage, great deals and even better people to help with all your storage needs! Call…read moreus today! 1-254-755-6638. Just off the circle in waco on hwy 77 also known as Robinson Drive. Open 6 days a week. 24 hr access, onsite management and security. Ask about our move in special offers!

These guys go above and beyond with integrity. They made sure our reservation met our needs and…read morethat we had everything we needed. Their communication is top notch. We highly recommend this establishment. Thank you so much for making our move go as smooth as a move can go. Reliable, honest, courteous.

We needed a Uhaul to move from Waco to Flower Mound and chose Ritchie Road Self Storage randomly…read more(since it was on our way to the library). I was greeted by a courteous young man who I later learned to be the owner's son. He set me up with exactly the service I needed, and he offered a few perks without me even asking. Then he did something completely unexpected... he offered to work out a plan to accommodate my needs during his off time since I was on a tight schedule. I was shocked. The owner contacted me later that day and we confirmed the plan. RRSS is an outstanding family owned business that puts the needs of the customer ahead of all else. I enthusiastically recommend them. I haven't used their storage offerings, but the facility is neat, clean and modern. If my own Mother needed uhaul or storage services, I would tell her to call RRSS.

I posted about this business a couple of years ago. I am such a customer service nazi, or so I…read morehave been told, lol. However after teaching it to multiple levels of employees for a "Texas based grocery company" for over 20 years, it is always a thrill to encounter those who do it so well. When a representative at one location completely dropped the ball and was incredibly rude and dismissive of me to an excessive degree, I posted that account here some time back. The owner responded quickly to my posted 1 star feedback with a sincere apology and a plan to salvage the relationship with me, his customer. His plan included a discounted rate for a period of time. When it was later discovered that I was still receiving the discount past the agreed upon period of time, as it was not updated in their system, the manager called me back w my new rate and start date... with NO MENTION of what it "should have been". Many managers can't help but elaborate in such situations, tooting their own horns and making the customer feel uncomfortable. Not here! Greg (not certain that was mgr's name) was professional, respectful, and even showed a bit of sense of humor. Nice job! There's no question of my choice of storage facilities for now and in the future. In addition, my friends have been made aware that this is a company with leaders who value their customers and focuson the big picture. Thanks, gentlemen!

I moved furniture into this storage shed in June 2002 after selling my house in Sealy and moving to…read moreHewitt. Greg & Lee took great care of me for 2 1/2 years until I moved the majority of my stuff with me to DFW in January 2005. I rented my PENSKE truck from them and they worked to get me the absolutely best deal. I moved the small amount of stuff that I wasn't moving to DFW into a smaller storage unit that I kept until June of this year. Friday, I rented another PENSKE truck so that my parents could bring me the last of my furniture to Allen, they stayed late waiting on my dad to come get the truck on a Friday afternoon when we misunderstood the time we were supposed to pick it up. Greg & Lee go above & beyond taking care of their customers.

Great place to store your student's stuff over the year. It's a safe area, clean and spacious!…read moreFriendly staff and rates are good, too!

We had ordered our truck a month ahead of time and the day before pick up I was notified that the…read moretruck wouldn't be available at this location. We were directed to go to the one on Waco Drive and that is where our truck was. So we drove to the location and started the paperwork. I had purchased the insurance and wanted to make sure what it covered, so I asked a LOT of questions, such as. . ."case scenario, we pull into a fuel station, the truck doesn't clear the awning and there is some damage to said awning. . .are we covered for that awning ?" Answer from the customer service guy "yes. . .you have complete coverage". . .I asked a few more "case scenario" questions about the coverage and was lead to believe that any accidental damage was covered in our policy. So we rent and head to the apartment to load up. My spouse misjudged space (because neighbors wouldn't move their cars so we could put the truck to load in) and accidently clipped the corner of the apartment building. I immediately called the police for an accident report and called Uhaul to let them know what happened. They said we would be contacted by their agent in a few days. We got the call and were informed that they weren't going to cover the damage. . .their insurance policy doesn't cover anything other than their truck. I told the adjustor exact questions I asked the customer service person and his answers. The adjustor stated, and I quote. . ."customer service people at the rental locations are NOT insurance adjustors and are unaware of what is exactly covered in these policies". Great. . so Uhaul has people, working in their facilities that don't know what is/is not covered in the insurance policy they sell. . .so, this accident went against our car insurance policy. So, moral of the story. . .don't believe what Uhaul customer service people tell you about the insurance policy. . .because "they aren't adjustors and are unaware of what is exactly covered in these policies". . .you've been warned if you rent from Uhaul. Me ?? I wont' be renting from them again. . .lesson learned. . .I'll let movers do the moving for us.

Marcus Brown, the general manager of this U-Haul, rocks…read more I got a U-Box from this location and also rented a pickup to take it to the house for loading things to ship to my daughter. Marcus was personable and professional and kept things moving along quickly which was important because I was on a tight schedule. When I got back to my house, I realized that I didn't get the 12 free moving blankets that were included in the U-Box contract. I called Marcus just to make sure his paperwork showed those free blankets before I headed back over to pick them up. But instead ... wait for it ... Marcus said he'd bring them right over. And he did. And not an hour later, but in less than 10 minutes. It was like being in the nice version of the Twilight Zone. I'm 59 and I can't remember that ever happening before. Thanks again, Marcus!

Aaron's Self Storage has been terrific to work with the people (Steve) and the facilities are top…read morenotch. First, the site manager Steve has been a blessing to work with. He is pleasant, knowledgeable, professional and amenable. He helped make the reservations (I was calling in from out of state so renting sight unseen) and it went without a hitch. Also, upon my delivery date, I found I needed an additional storage unit and Steve arranged it on the spot. And I have worked with Steve a couple of times since I stored my stuff and he has been a real pleasure. The facilities are inside a large warehouse, so are climate controlled. The building is clean and very well maintained. It has sufficient space to navigate. And it is very secure. All entrances are gated and monitored and accessed by individualized key codes to be able to track who entered. There are cameras all over the place and recordings will help determine if there was unauthorized access. They have several dollies and wheeled vehicles available to enable your move. The only surprise was that my unit(s) are on the second floor, I had no idea storage units could be on the second floor. This helps keep my property even more secure, but it added a level of complexity to get the furniture out of the moving truck, into the elevator, out of the elevator and then into the storage unit. However, it all went well I highly recommend Aaron's Self Storage.

From the owner: Aaron's Self Storage provides climate controlled storage to the Waco area.read more