I had a horrible experience renting with Store Space. I started renting at the end of April because I was told that they only had 2 units available and I did not want to go into summer without a place to store my belongings. I did not need the unit until the first week in May, but I paid extra to guarantee a unit. May 3rd I got a call from their main office telling me that since I had not yet moved my stuff into the unit, they let someone else move into the unit. Even though I had signed a lease for it and had already made two payments on it, I was now without a unit since they did not have any other free units at the moment. They told me that they would have another unit for me by the end of the day, so I did not complain. The end of the day came, and they still did not have a unit for me. I was supposed to move in the next day and I decided to stop by the office to see if they were open and I could talk to them to figure out what was going on. There was a sign on the door announcing that they were closed for the day (unannounced). There was a number on the door that I could call. I called that number and reached a help desk in Orlando. The customer service rep in Orlando told me that I did have a unit assigned to me and gave me the gate/door codes to go check it out. When I arrived to the unit that was assigned to me, there was someone else`s personal lock on the door. This was the unit that they told me was going to be cleaned out by the end of the day yesterday. Since the office was closed, there was nothing I could do but wait until the local office could get back to me. I called several times the next day with no answer. Two days later, they finally called me (4 times, while I was taking a final, which I told them I would be taking) and told me that they finally cleaned out the unit for me. By this time, I had to take time away from family and graduation just to move into a storage unit that I should have had access to weeks ago, when I started paying for it. When I got to the unit, it was cleaned out but there was no lock inside the unit, which they told me there would be, so I paid for my own lock. A few days after moving my stuff in and going home I received a charge on my card for $43 from the company, with no explanation. When I called to find out what it was, they had no idea either. They ended up just adding the $43 to my next bill, but they could not explain this random charge. The company never once apologized for any of the things that happened, and the person working the front desk mentioned that stuff like this happens often. Once it was time for me to move out, I called to let them know my move-out date because they told me that they prorate the first and last month's rent. They then told me that this was not the case and that I would have to pay the full month even though I only needed it for the first week. I will never be renting from this company again and I highly advise that no one else does either. read more