Title: Suggestions for a More Inviting Greyhound Bus Experience My recent ride on a Greyhound bus left me with mixed impressions. While the service was efficient, improvements could enhance the overall experience and make it feel more luxurious and comforting for passengers. Firstly, the bus's color scheme--primarily gray--was somewhat dull and uninspiring. While I understand the practicality of this choice, a brighter, more inviting color palette could significantly improve the atmosphere. Warm colors or cheerful accents could create a sense of comfort and make the journey feel less monotonous. A more vibrant interior would uplift the mood and resonate with the idea of embarking on an adventure. Additionally, enhancing the seating experience could go a long way in making passengers feel more at home. Comfortable, cushioned seats with more legroom would be a fantastic upgrade. Adding footrests or adjustable headrests could provide extra comfort during long journeys. Another suggestion would be to improve the onboard environment. Soft lighting and calming music could create a more relaxing atmosphere, allowing passengers to unwind or even enjoy a nap. Offering complimentary refreshments, like water or light snacks, would also add a touch of hospitality that many travelers would appreciate. in conclusion, this was my first time, but I was not very impressed. I'm not sure if it was because it was in the pick up stop was at downtown Dallas which was not the cleanest Bus Station. read more

Greyhound Bus Lines - This is the back seating area. - Bus Stations Near Me - Dallas, Texas

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They are rude af. The nihht driver was an hour late causing all of us to miss our morning bus. When I tried to get my ticket fixed the only thing the lady would say is I cant help you. Then acted like we were jot there. As good at customer service as an oversized paper weight. But a paper weight would have bee of more use. I had to buy another ticket and it set me back 6hours and 43$. If there is any other way to get where you are going take it. I have never been treated so rudely over a mistake that was not mine. I mean their driver was late if they cant help who the ef can. Seriously one of the worst experiences I have ever had. Greyhound needs to get it together. If I missed the bus thats one thing but their driver was late and to be so rude to people when the mistake was made by you is 100% unacceptable. read more

If you don't want to waste your money and time or end up frustrated, avoid Greyhound. They changed the bus station address and my departure time last minute, leaving me stranded. I had to pay for a hotel and food just to keep up with their changes. Even after arriving an hour early today, the bus still left without me, and there was no Greyhound bus in sight. I've spent over $350 because of their poor service. I'm requesting a full refund and compensation. This has been incredibly frustratin read more

I am writing this review to share a concerning experience involving lost property connected to a Greyhound route terminating in Dallas. On March 3, 2026, I traveled on Greyhound Bus Route US1160 from San Antonio to Austin. After exiting the bus in Austin, I realized approximately one hour later that I had inadvertently left my suitcase in the secured undercarriage compartment of the bus. Because the undercarriage storage area is locked and only accessible by Greyhound personnel, the bag remained in the company's custody while the bus continued to its final stop in Dallas. I immediately submitted a lost property report while the bus was still en route. Greyhound initially advised that the investigation process would take approximately 7 business days. It has now been about a month without recovery of the suitcase or clear information regarding inspection procedures conducted when the bus arrived in Dallas. The suitcase contained electronics, clothing, and personal items, including limited-availability apparel from events that cannot easily be replaced. One electronic device contained in the suitcase has shown recent internet activity after the loss was reported, which raises concerns regarding how lost property is handled after it is reported. I also requested a reasonable communication accommodation due to a disability that affects my ability to process complex written communication in high-stress situations. I requested phone communication to ensure effective participation in the claims process, but communication continued primarily by email, which made the process significantly more difficult. Additionally, when asking questions regarding Emotional Support Animal (ESA) policies, responses at times felt dismissive when simply seeking clarification regarding applicable policies. I hope Greyhound improves both lost property handling procedures and accessibility-related communication practices so that future passengers do not experience similar difficulties when attempting to recover belongings or request reasonable accommodations. I am sharing this review so that others are aware of potential challenges and so the company has an opportunity to improve transparency and customer support processes. Documentation of the timeline and claim communications is available. read more

Very helpful It was a good smooth ride on my way to Dallas the bus driver was awesome

Yes it's the greatest company on earth there very independent at getting where you need to go. read more

Greyhound Bus Lines - It's a photo of me! - Bus Stations Near Me - Dallas, Texas

Hell on wheels. Took it as a novelty " oh, this will be fun experience." I'm happy I did it, just because it gave me a VERY CLEAR understanding of what it means to be impoverished and abused by a corporation. Holy crap. it was TERRIBLE. Took the plane back home, never looked back. I'd walk thousands of miles before I'd use these guys again. LOL. read more

Presently I am having the pleasure of riding with Greyhound directly behind the driver and her trainer. Let me tell you this guy is Good at coaching and teaching! No doubt the driver has complete confidence in herself and it shows but I don't think anyone would not be successful with this teacher. Great job Greyhound. Atl from Dallas route 0604 read more

Very rude security guard!, in the middle of the storm he told us we can't stay inside the bus station until are rides come

My son was on a bus from southern Ca to North Carolina. On the first leg of the trip the bus driver, who had been grumpy and rude to passengers, stopped at a circle K in Holbrook AZ at about 3 in the morning for a 15 minute break. My son got off to buy water and the bus driver took off after 7 minutes (they were timing the break), stranding my son and 5 others. A stranded father and son had relatives on the bus telling the driver to wait... their family wasn't on the bus yet, but the driver refused and took off without them. All of my son's possessions were on that bus as he was moving to NC. I filed a claim, and emailed the company. Weeks later I received a reply telling me to file a claim ???! Later they, emailed they were sorry, but they had not located his bags. That was it... I sent s letter to headquarters, snd have received no response in s month. I say greyhound is responsible to compensate us, as their driver in effect stole his belongings!!! My son had to wait in the middle of the desert for twelve hours for the next bus. (The father and son had to wait 24 hours for the one after that.). We have not received any compensation for this deliberate act by a rude and unprofessional driver. If there is any way to avoid using their "service", I would recommend it. As a rider, you are at the whim of whoever is driving the bus. To Greyhound: You could improve by not stranding your passengers at 3am in the middle of nowhere and taking off with all of their bags! You could improve by compensating my son for his clothing, food, and computer! read more

So I bought a ticket for a trip to Dallas Texas to oklahoma city and was charged 76.99. Only had a fanny pack and was charged for a small duffle back or backpack and 1 stored bad. This lady basically took most of my money and then said she was short a 1.00. For the time trying to leave on my own not the best service. read more

They could literally do better on who they hire. Literally the employees are so rude and they give you a look and an attitude they look like they don't wanna work there like damn it's not my fault you work there you could've done better. I really didn't feel safe either as soon you step in that place you immediately feel unsafe and there's be homeless people just sitting there, not trying to be rude but they could do something once you lower guard. read more

They changed their location. They did not warn customers in a good way. It is a money grab so customers can miss their bus and be forced to rebook at their own expense. They should have used big bold letters stating new location. A greedy company. read more

Stay Away From This Greyhound! I came to the Greyhound station in Dallas, Texas to check if my son's bus had arrived since it was delayed 2.5 hours, and the experience was absolutely terrible. The security guard was rude and unprofessional, and when I asked for help in the office, the employee there was even worse--condescending, dismissive, and clearly miserable. If these people hate their jobs so much, they shouldn't be working with the public. Not only did they treat me like crap, but I also watched them be disrespectful and mean to other people just trying to get information. This place is a mess. Save yourself the stress and go anywhere else if you can!! read more

The bus ride was fine but the actual bus station smells like pee. I got there about 20 minutes early and thought I was going to vomit. The restrooms were also gross. I know we may not be the most wealthy Dallasites but is it too much to ask to not have to gag for 20 minutes before getting on the bus? read more

I always try to tell my people it's not Greyhound itself it's the actual people that give that Greyhound experience lol. Let's review! I'm not new to Greyhound its been so long but with recent high airplane tickets I found myself here again. This Dallas location is so full of characters, some good some not so good. They have a mini Cafe with pizza hotdogs ect. The bathroom was 'decent' during my visit which was during the afternoon. No issues getting my ticket and getting on the bus. read more

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Just wow! Where do I start... This was my first experience using Greyhound since the early 1980's, when I was a young man. How far this iconic bus service has fallen. I booked a trip from Las Vegas to central Utah, in order to see my elderly father, and pick up his car, to drive back home to California. I remembered taking the Greyhound Bus a few times in my youth, and it wasn't bad. The booking process online was confusing, as destinations where they clearly stop and will transfer passengers at, do not appear as options for you. This leads you to believe that you must go well out of your way to get close to your ultimate destination. That's actually not true. I found that I could ride the bus, without transferring, directly from Las Vegas to Richfield, Utah without any trouble, and the driver confirmed this. Now the first problem was that Greyhound subcontracted with another local shuttle company to transport me from Las Vegas to Saint George, Utah. That subcontractor failed to show up at midnight, leaving me stranded at the transportation center in South Las Vegas until 3:00 AM. Finally, an actual bus shows up, and I quickly board, a full three hours late, and sit in my assigned seat. The seat cushion was so incredibly worn out, sagging and distorted that it literally hurt my spine and back. I finally folded up my thick jacket and placed that on the seat cushion, to form a more comfortable seating pad. Next was the fact that the hip and leg room were so cramped and tight, that you were literally pinned into your spot and couldn't move. I'm an average sized male, but I hate to think how bad this would be for someone carrying a few extra pounds... The good part about the trip was the driver, who was professional, courteous and easy to talk to. He stayed on-schedule and got us there quickly. After exiting the bus, I was cramped, distorted and in pain, from the contorted and tight seating on the bus. It took two days of rest and pain reliever to finally get back to normal. The bottom line is I would only consider Greyhound as a last-resort for transportation. I literally would've preferred a bicycle to get to my destination. I'm not sure what's happened, but Greyhound needs to fix this. Provide more room for your passengers on the bus, keep the buses clean, replace the upholstery when it's worn out and try to be on-time. read more

Greyhound Bus Lines - 60 of us boarding the Greyhound from the South Las Vegas terminal. - Bus Stations Near Me - Dallas, Texas

DISGUSTING AND TRAUMATIC I have never been so terrified in my life than I have when I step foot in the Dallas greyhound bus station. I entered the greyhound bus station on Saturday 01/04/25 at 8am and was rudely interrogated by a 7 foot security guard, I walk in and from across the building he shouts "what time is your bus here?" I say 1pm, he tells me I am too early to be in the building and I need to leave immediately, mind you there were people sleeping on the floor in sleeping bags and I saw a tent INSIDE the station. I say whatever fine and I head back to my hotel room that I already checked out of because I wanted to be early for my trip. I go back to the station at 11am and this time that same security guard was sitting up at the front podium, barefoot with his feet resting basically in your face, I actually couldn't believe it and I wish I was quick enough to take a photo. I knew at this moment I f**ed up. It was too late to book a flight so I'm stuck there and deal with the chaos. I walk into the station and there's trash in every corner with a little puddle to match. People sleeping on the floors and just about every foul smell you could imagine combined into one. I go to plug my phone in as I still have an hour until boarding and try to ignore everything that is going on before my wondering 26hour ride home. Note to self, never use greyhound again. Never last minuet travel ever again. Never ever use greyhound in Dallas. read more

THREE THINGS: 1. The Bus station is gone (and Waze, Lyft, and Uber don't show the new address). A police officer let me know that the bus stop is now just in a parking lot of the Clarion Hotel. Hotel said to "wait by the garbage cans". It is UNMARKED. Not even a bus stop sign to know I was in the right place. I only knew to stand there because other people showed up. 2. The bus was 40 min late, and when I chatted with Cust Service (everyone was trying to call, but I got through with chat), the rep told me there's no tracking info on their end. So, who would have tracking info on a late bus if Greyhound Customer Service doesn't???? She suggested I call DC where the bus originated???? Ridiculous. 3. THEY ARE CHEATING THEIR CUSTOMERS: I paid $9.00 extra for "Extra Economy" seating which supposed to give me priority boarding, but there was no such thing. The driver told me that there was "nothing showing on her end" (on her phone app) to say I have priority boarding. She said that when you choose handicapped, and she would have been given the passenger's name to yell out to board first. I don't have a disability, I didn't choose handicapped. I just paid $9 for priority boarding, yet I was the LAST person on the bus because everyone jumped in line before me and I had a suitcase to put in. Tried to get a $9 refund from Greyhound Customer Service because they are selling a service that doesn't actually exist. They responded saying that it's nonrefundable and won't give me a refund. Reported to BBB (but they're not a member, anyway - terrible ratings there, too). read more

Greyhound Bus Lines - You can see here the original price, the upgrade amount, and my ticket showing proof that I was supposed to get Priority Boarding - Bus Stations Near Me - Dallas, Texas

I waited in Atlanta for 7 1/2 hours. Before we got to Atlanta we got into an accident. My complaints not will consist of a commercial lien because once you buy a ticket you are in contract. read more

Greyhound Bus Lines - Driver was trying to rush to get to Atlanta by 2:30. The other guy is the cop taking our date of birth. - Bus Stations Near Me - Dallas, Texas

Greyhound bus line station is one of the worst and one of the most expensive bus stations I've ever had the liberty of taking. It's never a direct route. The employees here do not care at all They never notify you when your bus has actually arrived, and even if they did they call the destination for your layover, and not your final destination so if you're not actively paying attention YOU WILL MISS YOUR BUS. Not to mention Greyhound bus policy will not give you a refund or even rebook your bus if you missed it read more

Greyhound Bus Lines - Entrance - Bus Stations Near Me - Dallas, Texas

The Dave Matthews Band Greyhound Street sang about this station, and they were damn right. Much like the Greyhound station in Houston, it's a pretty bad area even though it's right next to the downtown, and I think the Greyhound station actually creates the nature of that area because it just has a lot of low income and homeless people hanging out here and it's kind of sad really because it's not the first impression you want, but it's the truth and it's capitalism it's what happens. I like poor people more than I like rich people, but try telling yourself that when you're being aggressively followed by panhandlers around this station, including outside in the dark. read more

Greyhound Bus Lines - I prefer pinkhound - Bus Stations Near Me - Dallas, Texas

The security/employees working were some of the rudest people I've ever met. I've never taken a greyhound and was confused on where to go/what to do. They acted like I was the dumbest person to exist for asking questions, and got very angry at me. They had a horrible, horrible attitude. Everyone was rude and acted like they hated their lives and didn't want to be there. I usually am nice to everyone and didn't want to fight with them so I stayed silent. I had to figure everything out by myself. I also did not feel safe at the stations and am a young woman, single traveler. There were homeless people everywhere outside the station. The only good thing is that the bus was exactly on time, departure and arrival. The bus itself was decently nice, similar to a spirit/frontier airplane. Point is, I'm never taking a greyhound/flixbus ever again. A plane ticket is worth the extra money. Crazy that a plane ticket (without extra luggage) cost less than the greyhound ticket too. Ridiculous. read more

it's disgusting. A woman's bag got stolen as soon as we got there. She was complaining to one of the security guards. They kept kicking people out for trying to ride for free. The place is just a mess and disgusting. And I am writing this review because I got off the bus after sitting on somebody's urine. not cool. and I didn't get my money back. When you try to write a feedback the website doesn't work. read more

So unfair Our bus from forth worth was late and when we got to Dallas our bus was gone They didn't wait for us And We also had to pay agin to change ticket . Sorry Grayhound You guys really let me down this time read more

tucker Terrible experience. highly don't recommend. we were scheduled to be at the station by 12:35pm and didn't make it until after 2pm because the bus driver went the wrong way and another customer had to tell her she was going the wrong way. greyhound refused to compensate anyone which is highly unacceptable. DO NOT RECOMMEND. read more

1. Bus arrived late causing passenger to miss a connection in Pittsburgh. Passenger was given three different times when the "next" bus would depart. Agent and Greyhound staff in Pittsburgh not only did not know when the next bus would depart, they did not know how to handle this common travelling situation. 2. Agent in Pittsburgh booked a leg that would have arrived Detroit at 10:35 a.m.; and the bus to transfer to is scheduled to depart at 10:00 a.m. 35 minutes earlier. 3. Web Site. There is no way to find different routes between the origin and destination. So little information is available that customers are "forced" to phone for further information. 4. Made two phone calls to Greyhound to ask about the next departure time from Pittsburgh. Neither person would tell me this information. 5. Made two phone calls to Greyhound to ask meaning of "Unavailable for online booking". Both individuals refused to answer the question and hung up when I asked to speak to a supervisor. Greyhound needs to retrain their staff that communicates with the public on customer relations. It is doubtful that I will ever use Greyhound Bus Lines again. read more

Never in my life have I experienced customer service so bad or people so rude as this Dallas Greyhound station. I wandered around for half an hour looking for a bag tag and not a single employee would slow down enough to help me. I was just repeatedly ignored. No one tells you anything or helps you figure out what to do, they just yell and expect you to read their minds. And yes! Wow! Never have I heard so much yelling! Why are you screaming at people for asking for help? The station itself is so dirty and looks so unsafe, and also they say several times they enforce mask wearing but no one has said anything to the guy sneezing next to me with no mask. On another note, shoutout to the guy on this bus playing audio loudly with no headphones. That's not greyhounds fault personally but we love to see it. read more

When I was booking my ticket to get from Waco to Dallas, the website stated that there would be an electrical outlet available on board for me to charge my devices. Because of that I did not make sure that my device was fully charged by the time I got on the bus. Coming to find out there are no electrical outlets and my phone was at 27%. Due to my PTSD, I was not able to listen to music the entire time because I had to make sure that my battery was charged enough for me to take care of business once I arrived in dallas. read more

Greyhound Bus Lines - Bus Stations Near Me - Dallas, Texas

I pre-purchased a ticket traveling from Oklahoma to Houston Texas and had to endure the worst experience in customer relations and service imaginable. My trip was bombarded with delays and misinformation, uncomfortable travel and ill inform employees to boot,unkept facility. My initial departure from McAlester Ok was scheduled for 12:50pm arrival to Dallas Texas 5:15pm, connecting route departure at 5:55pm to 10:05pm in Houston, only to be told that the bus was delayed to arrive at 2:00pm, finally boarding at 2:20pm Texas bound, arriving in Dallas Terminal at 5:43pm, leaving minutes to board the connecting route. However that 5:55 bus too was delayed only to be boarded at 6:20pm and departed at 6:33pm, shortly after departure the driver decided to return the bus, asked guests to exit and retrieve our property because she felt the bus was not operating properly. Terminal Staff Employee suggested that the driver was going to the bus barn to activate another vehicle and was not told when that would be carried out, only to find out that was not the case. Upon numerous request for information, staff at the Dallas location was unsure and suggested I call their 1-800 number to retrieve and answer any concerns of my trip. Only their security staff suggested that I get my ticket updated, for which I did, however the next departure was for 12:01am arriving in Houston Texas at 4:15am, Altering my trip entirely missing scheduled pickup and projects/meetings. I was told I could only email a complaint, there are no contact rep to reach via telephone. I indeed filed a complaint and a request to be compensated for this matter or made whole, only to receive a response that they were sorry for the inconvenience and denied my request. According to their policy, delays over 120 minutes will result in a refunded amount of purchased ticket. The service was an absolute horror, it's amazing me that a company this old could still be allowed to operate under these conditions. read more

Greyhound Bus Lines - Guests waiting on information about bus delays. - Bus Stations Near Me - Dallas, Texas

I originally booked a trip for my son and I at the end of May to go to KC. The bus departure time was 7:05 and while we arrived at 7:03, we were told it had left 5 minutes ago, and we'd need to rebook the trip. So, we did. The second time around, the bus left 20 min late. We paid for seats up front but no one scanned our tickets, and we quickly realized Greyhound is not an airline. It's a dumpster fire. Approx. 7hrs into our trip, 2AM, our driver lost control of the vehicle and brought it to a complete stop in the median of the highway somewhere in northern OK. No bus or driver was ever sent to replace our existing one. No contact from Greyhound was ever communicated or initiated. So about 6AM, a tow truck pulled the bus out of the mud, and we re-boarded the death trap to drive on towards a 3hr inspection at a Love's Truck Stop. Why an inspection? Because the driver claimed an entire systems failure caused the crash... not his sleepiness. Additionally, a passenger claimed to see sparks and flames shooting out the side of the bus. However, this passenger's face tattoos and braggadocio for drug use should have clued the authorities into the fact that this man was not a reliable source of information. After many attempts to reach Greyhound from the Loves we were told a "rescue bus" was on the way. However, we could not be told where it was coming from or when it would be there. Why? Because Greyhound only assumed one was on the way because that is their policy. However, they had no idea if one was on the way, where it was coming from or who was driving it. In fact, there was no "rescue bus." However, after reporting every passengers contact info to the State Troopers so they could file their assessment of the incident, we were back on the road. When we arrived in Wichita, KS, there was no substitute driver or bus. Just a transit center and our discourages and defeated driver wondering if he should press on. And after a bathroom break, we did. 3 more hours to go. Half the passengers had abandoned the bus for other forms of transport. Roughly 7 hrs late. Thanks, Greyhound! I'm so looking forward to my return trip! read more

IK THERE IS NO OTHER BUS LINE BUT THIS IS THE WORST ONE I'VE WENT ( btw i never took a bus ) DO NOT RECOMMEND This place is racist and rude!! I'm Hispanic btw (it's important to the story) so I went to the greyhound bus station and there was a black security guy(it's important the color ) and then I was waiting for my bus and I checked the bus tracker and it looked like it was here but I wasn't sure so I asked the security guard and he said it was not there ( I even show him my phone and pointed at the bust tracker saying it's here) so then I still waited and then there was a black guy in front of me and he went up to the security guard and the guard pointed him to his bus and the guy went to his bus. So then I was still waiting until one of the staff members came up to me saying " why you still waiting for? Your bus is here" and I'm like oh I didn't know I went up to the security guard and he said no then the staff member said " idk but it's here " so I went to my bus and went I was walking up to the bus and trying to find a place to sit I saw the SAME BLACK GUY ( the one that went to the security guard ) and I just found out my bus as been there way before I arrived at the station!! Also when I went back to my hometown I was going out of the building ( I didn't went in the building because I saw people just leaving the bus and just go straight to the streets ) so my bf and me was doing the same thing until one of the black security guards( another guy) came up to us saying " can't yall read the sign it says do not enter" and I told him " I thought it was for the buses only" he didn't said nothing then my bf and me complained because right after that happened a couple got off the bus and went to the streets and the guard didn't say nothing to them. I rather spend thousands of dollars on a plane then greyhound read more

Workers here were very rude and inconsiderate. As soon as I walked into the station I was rudely greeted by a security guard who wouldn't let me set my backpack down to get my ticket out. She rudely rushed me and raised her voice, trying to tell me what I was supposed to do, which was in fact wrong. After I checked my bag I tried to go sit down and wait and say goodbye to my loved ones, but the same awful security guard put her hands on me and shoved me to the doors to wait for my bus. I felt violated and attacked. read more

This is the worst business ever. I was on the phone with Flixbus.com when the 15 minute mark was hit. At that time I needed to reschedule but 4 hours later they said that I needed to send a email to greyhound themselves so I could try to get a refund. The rude customer service representative told me at that time that it was my fault for all the trouble then she puts me on hold for about 1 more hour. At, that point I sent a email. Explained that I was on hold when the 15 minute mark hit. But, after 96 business hours they said it was an economy ticket so they couldn't give me my 448.00 dollars back. I am on disability and then we still had to spend another 500.00 dollars to go get my children. I contacted the BBB but greyhound could not be bothered to respond and its been 1 month so far. You shouldn't be able to treat anyone like this. read more

Pre covid review: Have your ticket on your phone? Great, go check in and get a paper one and a bag tag that you say you don't need. Only to be told when you get to the bus that you can't use the paper one but need the electronic one. Oh and the driver mocked me for being annoyed. What was the point of all of this. read more

The company deserves ZERO stars. The 3rd Chat rep who helped me on my friend's behave deserves 5 stars. I'm contacting you on behave of a friend, Karen W. Karen isn't very computer savvy so I offered to contact Greyhound for her. She requests a refund or re-issue of her bus ticket for the Greyhound bus she missed through no fault of her own. The problem is Karen's bus didn't pick her up on Tuesday, May 14th at 8:30 AM. Ticket information: Booking #: 3161737765, travel date May 14, 2024. Travel pick up time: 8:30 AM. Karen was due to travel by bus from Boise, Idaho to Salt Lake City, Utah to visit a terminally ill friend. She bought her bus ticket at the Flying J near the bus depot. The bus pick-up time came and went but the bus didn't arrive/pick her up, so she stayed and asked the next bus driver if they were headed to Salt Lake City, Utah. She was told that bus had not arrived yet. She asked the next few bus drivers if they were headed to Salt Lake City. Each driver said, no. Eventually, a bus driver told her the bus had already arrived and departed. She returned home to Oregon. Upon returning home, Karen called Greyhound to request a refund so she can buy another ticket to visit her ailing friend. Customer Service was not helpful at all. They hung up on her. Karen had her niece call. Again, Customer Service hung up. Karen is not savvy with using the internet or QR codes. This is why she bought her bus ticket directly from the Flying J Station. Should you prefer to talk to Karen, please call her at xxx-xxx-xxxx. Karen simply wants to visit this dying friend who she searched for years to reconnect [with after high school]. Time is running out. We don't know how long her friend will continue to be among us. Karen doesn't have much money so being able to take this trip means a lot her. Please help these two friends reconnect face-to-face one last time. ----------------------------------------------------------------------------- I sent the message last week to two of Greyhound's Customer Service Chat Reps. The results were unhelpful. Greyhound seems to have a strict NO REFUND/NO EXCHANGES if not completed within 15 minutes of the bus departure. Not sure how my friend missed the bus. She asked every driver she saw. She arrived one hour early so it isn't possible that she missed the bus. My disabled friend, does not use a wheelchair, doesn't drive so that isn't an option. ============================================== I filled out a Greyhound form online in Karen's name that the 3rd, and helpful, Chat Rep sent me a link to. They sent Karen an email stating they received the email and would get back to her within 24 hours. They did but they declined to do anything to solve the ticket/no bus ride issue. She replied by sending a copy of the ticket and stating that the ticket did not say NO REFUND/EXCHANGE. Greyhound still declined to resolve the issue. Again, the company declined to resolve the issue. Now my friend has lost nearly $400 for the unused bus ticket and is missing out on seeing her dear friend before she passes away. read more

Two Complaints against Greyhound I'm not getting refund $73.91 The bus drivers are rude, do not help with anything, a person is in their own ~~~terrible and WRONG I rode the bus in June 2024, from Denton Tx to Albuquerque NM! The bus driver was rude only allowed a few minutes every stop! I didn't have time to get food and did not eat until Tucumcari NM. It was a terrible experience for my first time! The bus driver did not help with luggage, I'm 71! Did not provide bus transfers, we had to figure out everything. When I reached my destination, there was a water leak above my seat and could not let the bus driver know, because he split no where to be found! I then got ill and was not able to return on the bus the following week. It had to be done two hours, that's ridiculous and very stupid. For one I was sick, that was the last thing I was thinking, I had no computer to cancel trip! Now Greyhound is refusing to refund my money of $73.91! I am due that amount and will post negative remarks daily until this case is resolved! I do not recommend Greyhound for any trips. Take the train, drive but DO NOT take the bus. This company is a rip off, non-caring and NOT customer service. No stars given is was a shit trip and they are not refunding money read more

Driver left a passenger just because he didn't wanna wait a minute the passenger was ready to board ticket on hand. That's not it also the driver didn't close the baggage containers here is a picture and he stayed in the left lane for a very long period of time trying to pass a truck. I would say the driver is incompetent. Baggage open while driving risking passengers safety & he a left passenger ready to board , negligent driving. This happen 8/24/2022 7:25am orange bus going to Oklahoma City. read more

Greyhound Bus Lines - Baggage storage open while driving. Risking passengers safety. - Bus Stations Near Me - Dallas, Texas

Me and some little kid got sick at the restaurant at this bus station. The greyhound employees would not let me go out to my bus, when it came and caused me to miss my bus that I bought a ticket for. They told me that I had talk some guy before going out. They gave out mixed information for the bus arrival and departure. The could have changed the ticket for a later bus, but they acted like they couldn't do that. I was standing at the bus, when the woman told me to go back into the station. When I was due to get on the bus. CRAZY!!! They ARE very unprofessional, and I was told I could not get a refund. read more

Bus 1409 from Dallas to El Paso delayed 1 hr. The delay was not the issue. The nightmare was booking online. I booked 3/4/2020, my credit card was charged $296, I chose to wait and get my e-ticket. Our departure date was 3/7/2020, so I went to retrieve my ticket on 3/6/2020 at 8pm. I spent 2 hours, 4 phone calls with Greyhound, and ultimately had to dispute the charge with my credit card company and pay twice because they had no record of my booking! Terrible experience! Not to mention, phone customer service is pathetically poor. Outsourced service-language barrier. I had to repeat my name spelling 3times and line was ultimately "disconnected " when I requested to escalate matter. At the downtown Dallas bus stop terminal, it was confusing and dirty, but staff was helpful, especially young female security who helped everyone she came across with a smile. I might look into a different bus line in the future based on the online purchase experience. read more