This is one of those little hole in the wall, no frills, traditional small town diner style restaurants. Having been there easily over 2 dozen times, it's easy to see why the place is always filled to at least 80% capacity. Good prices, great food, AMAZING PIES. Just be sure to get a craving for it on any day except Monday, which is their off day.
So why only 1 star? The service received today was reprehensible and unlike anything I've ever received at this establishment. The waitress, Crystal, should not be working in any sort of public environment but especially not one where the reputation of a traditional "mom and pop" restaurant is on the line.
We got there around 1 and it was incredibly busy so we had to wait a few minutes for a table to be cleaned off. Not a problem, we looked at their special's board (which changes daily). Our drinks were ordered and brought with speed and we were assured our waitress Crystal would be right over. It was nearly 15 minutes later that we were finally asked our order by this Crystal and there were immediate problems. The orders were simple and straight forward: A turkey deli sandwich (which is listed on the menu as coming with Swiss cheese, lettuce, and tomato) on rye toast with mayo on the side, chips, and a side of potato salad. The second order was a bacon, egg, and American cheese breakfast sandwich on rye toast. This was the order that caused a fuss. Crystal immediately started questioning what KIND of egg, as their breakfast sandwiches are not made on toast so she had no idea what I wanted (despite the fact that all their breakfast sandwiches are made the exact same and I've ordered it on toast with no problems before). I told her I just wanted it the normal way for the breakfast sandwich and she rolled her eyes and said "so you want it folded over" to which I replied yes since that's what I assumed they called that way. She walked away and said "was that so hard to answer".
Food arrived it was noted that the turkey sandwich did not have any tomato or lettuce on it, despite those being standard ingredients listed on the menu. This was not a problem however. What was a problem was the fact that the mayo provided on the side at request was clearly spoiled and rancid just by a simply taste test so we did not eat it. We did decide to order one of their famous cut out cookies TO GO, as we do every single time we come in. Crystal returned with the cookie on a plate, to which we replied it was actually to go and asked for it to be placed in one of their cookie bags like always. She immediately went from standard waitress to angry and looking for a fight. She began to argue with us saying we didn't say to go, despite both of us saying to go. She went behind the counter, brought out a small box, slammed it down, picked up the plate and cookie and threw it into the box. While doing this, both of us had to look at each other and nervously laugh at the attitude of this woman. It was then that we also asked for a large box as we wanted to leave. She came back with a DRINKING CUP, slammed it onto the table and stared me down while saying "Do you have a problem here?!" while moving her neck and having her arms crossed, almost as if wanting to start a fight. By now both of us were very uncomfortable and simply wanted to leave. We had to ask another waitress, a sweet older one, for a box and went to pay the bill that was silently placed in passing on our table by Crystal.
When asked how our meal was we said the food was excellent but the waitress was incredibly rude. The owner was brought over to talk to us where we relayed the attitude we had received from her employee. She was very understanding and apologetic, saying she would talk to Crystal and offering us a bag for our containers. We left so I'm not sure if Crystal was reprimanded for her attitude and treatment of customers.
Unfortunately, I don't see us returning to this local establishment because the entire experience today was so off putting. read more