Called Artifix expecting to schedule a repair, but instead he took the time to walk me through…read morediagnostics over the phone for free. Based on what I described, he pointed me toward a likely control board issue and suggested ordering the part first -- and returning it if that wasn't the fix. No pressure, no upsell, just straight, practical advice. That alone saved me a service fee and a lot of guesswork. Hard to find that kind of honesty. I'll be calling him if I need service.

I registered for a quote at 8 am, spoke to him at 8:15am and he was in my house ready to go at…read more1100am.. unfortunately the issue with my fridge was not doing what it was doing earlier that morning, but he took a look anyways and came up with a couple of items to keep an eye out for. Why I would recommend this business and why I would definitely call this young man again, though not fixed, his honesty and integrity mean the world to me as I could tell meant to him as well, he did not try to sell me something I did not need nor try to take advantage of in any way. up front and honest.. many thanks!!

Stand behind your warranty. Answer your phone calls and do good customer service. and when a…read morecustomer calls the manager or owner, the manager or owner should call the customer back.

I first hired FA to remove & replace the lining on our front loading LG washing machine that had…read moremold on it. This was done quickly & efficiently. A few weeks passed & we start having problems starting the machine, or not completing a cycle. Unplugging and waiting 5 minutes then resetting seems to work so we call FA again for a diagnostic. Understand we have already spent a few hundred on the lining. We get quoted $500 for a controller panel inside the machine that keeps tripping. We need to think it over. Weighing our option of whether to just buy a new washing machine. We decide to get it fixed to save money 2/3 weeks later as the problem persisted. FA order the new controller panel. On the day of getting the new controller inserted we went over the same issues, he replaces it no problem but as he packs up to leave he notices water still in the machine from using it while testing & installing the new part so pushes buttons to empty it but it won't work. Long story short the controller wasn't the issue, its now the interface. Same issue - sometimes doesn't start, have to unplug & reset to get it working. He tells me its the interface & we would have to get a new one. We have just paid for the controller - buying a new interface makes it cost more than a new machine. I said no I didn't want to do this and if the issue is still the same as it was then I don't want to pay for the controller either since it didn't fix anything. Another long story short he changed his language to "we have a separate issue," which he also shares with his office. I object asking how an issue is separate if the problem presented is still the same even with a new part. The technician (sorry I forget his name) and the office person both parrot each other & tell me that I must pay for the controller because they cannot send it back after its been installed. I asked why no one told me this could be an outcome. I asked why no one said the new controller panel might not fix the issue as I had said multiple times I don't know if its worth it, might be better to just buy a new machine. They took the labor costs off our bill & said we must pay $290 for something still not working. So $290 for nothing. In todays economy that $290 means I miss out on fixing or building something else in our home & we will not use FA again if they think its professional to conspire a "separate issue" with the same problem originally quoted & agreed upon all because a part cannot be held for future use or returned that did not fix the customers appliance. Disappointed & feeling scammed.

We had a dangerous natural gas leak from our gas range. After shutting off the gas we had plumbers…read morecome out on 2 occasions to check the supply line, which was fine. We then had a HPS tech come out and check the unit and could not find a leak despite the plumbers leak detectors going off previously. After the second plumber again detected the leak coming from the unit (see pic), I called HPS back, they initially told me they couldn't help and to call the gas company! I asked to speak to the manager. He called back and looked at the picture and said he thought it was the gas tube. We set up a re-check appointment for 2 days later, then texts me last minute and cancels, saying he couldn't get the tube. It was supposed to be a courtesy re-check but they flaked out and said to call someone else. I accepted their offer to destroy the service fee check but they still wasted my time and left me without a working stove. Very unprofessional. I had another company come over today, found the leak, and fixed it in less than one hour! It wasn't the tube! Lastly, after checking with Dacor, HPS is not an authorized service company.

Appliance repair is one of those household duties you take on when you buy a home, and it's usually…read morenot much fun. Unfortunately, there are more than a few unscrupulous repair shops that will try to take advantage of the consumer's ignorance. That's why using HPS was a very pleasant and refreshing experience. It was easy and fast to obtain a same-day service appointment to diagnose the problem with our dishwasher. I thought the circulation pump had gone bad and Arti, the technician, confirmed it. We discussed a couple options, and Arti attempted to fix the unit with the less expensive route. Unfortunately an entire subassembly needed replacement so we had to wait until the next day to get the correct part and complete the repair. It was great that HPS kept the parts in stock instead of having to order and wait several days until the parts came in. Both the initial visit and follow-up were on-time and the service was fast and competent. These guys know how to provide excellent customer service and the price was less than expected. Highly recommended.

If you get your dryer vent and exhaust cleaned out in a timely fashion:…read more-your clothes will dry quicker and faster -thus, you won't use as much electricity or gas in the process -your bearings, rollers, and motor will not get coated with lint and fail prematurely -YOUR HOUSE WILL NOT BURN DOWN You should consider Richard at Proud Appliance Repair as your go-to guy for this operation. Did you know that there is a specialized roof jack for dryers? Richard does. Do you want your washer evaluated as long as your dryer guy is on the premises? Richard will. Do you want to be smarter the next time you have washer/dryer issues? Richard wants to teach you the right stuff. Do you want to know if your appliance is terminally wounded? Richard does not need to upsell, and will give you a reliable prognosis without scammery or guile. Should your bundled repairs be discounted if performed at once? Richard thinks so. Do you like keeping abreast of show-up times or delays? Richard is a super-communicator. In short, call this guy for repairs, and your clunky unit will be humming before long. You'll know the when, the why, and the how much in a timely fashion, and get a course in Appliance 101 as a bonus. Trust me...you'll be proud to've called PROUD for a trick-free fix, complete with generous warranty!

The very best vent repair/replacement! This gentleman very…read moreconsiderate fair with this price and always on time. I would recommend his service to anybody in the Travis county and Williamson county area. Thank you again Richard. You're the best.

This repair service is simply the best! I recently had my GE…read morerefrigerator fixed that has been leaking. Not only was the technician Alex very knowledgeable and nice but he fixed the problem at a very fair price!! He left the area very clean also. I totally recommend this company and will use them again in the future if any of my other appliances have issues,

Wow - talk about a great experience from afar…read more My tenants notified me that our relatively new GE dishwasher was not draining properly, and when our typical vendor was not available to do the work, I turned to Yelp, and bam --- found U-Appliance Repair. They were able to come same-day (unexpected), diagnosed the issue (circulation pump motor), and then was able to apply my service fee towards the repair & labor. The next day - the work was done. Seemless. Great communication via Yelp. And made me look like a badass with my tenants. Huge advocate here - thank you!

I went through Yelp request a quote and was pretty impressed with the whole experience. I ended up…read morewith Appliance Ace because I wanted to work with locally owned and operated businesses. Fast and professional service. I had a leak in my washing machine and he checked everything in detail and did several test washes. Now I have a piece of mind and with his advice I haven't gotten any leaks since. He did a great job explaining what he was doing and looked prepared with all of his tools. The inspection fee is the same as everyone else which is $85 and can be applied to labor if you want to fix it through them. I will definitely include them as my list of goto repairs for appliances. Thank you!

Alex is so kind and easy to work with, he's helped me twice now with my gas stove and didn't try to…read moreupsell me on an expensive replacement part when it wasn't necessary. Highly recommend.

I can not thank Jeff Yarrow enough for being so professional fixing our dishwasher that broke down…read more On top of that, he is a super nice guy, and very knowledgeable. We called him Friday evening, and he came over Saturday noon. Did I mention he is super honest? He Is!!!!! He is on our list for appliances repair now!! Thank You Jeff!!

Responds quickly and did a great job at a fair price. He was available over call/text to take…read morequestions.

Michael Grimm is the best! He came out the first time when our fridge was leaking after we…read moreinstalled a new filter and while looking at both filters told us that the ones purchased off Amazon were slightly smaller and were the cause. We ordered new filters from the manufacturer, had problems installing them and he came back out and quickly installed it and flushed the line. Would call them again in a heartbeat to fix any appliance!

The Appliance Family was the only responders to my request for an installation. I have a high end…read morewall oven and Zack didn't hesitate to answer my request for a wall oven bottom cavity installed in my wolf oven. The price is fair that he's quoted and he will be here on Friday. I will definitely use them again and I will recommend them to my friends. Thank you Zack! Francine

Our GE washing machine stopped in the middle of a cycle. I did my own research, watched YouTube…read morevideos and even called GE Help Line directly (no help there). Called Four Needs and started planning to visit Lowe's to buy a new washing machine. Made the call on Thursday evening and on Homero arrived Friday morning. Within 15 minutes he determined there was a clogged drain pipe (I had checked the drain yesterday, per YouTube). A small sock had gotten sucked in. He was able to suck the water out of the machine, unclog the drain and I was washing the next load. $150 - and didn't need a new machine! Homero is the best! Thank you!

I had an excellent experience with Four Needs. From start to finish, Carlo's communication was…read moretop-notch -- a rarity with many companies I've dealt with recently. On the repair side, Roger was outstanding. You could immediately tell he's incredibly mechanically inclined. Even though he'd never worked on our specific brand and model of range hood, he quickly figured out how to disassemble it and install the new motor -- something that would have taken me far longer to troubleshoot on my own and hours watching YouTube Videos. He worked efficiently and made a point to clean up after the repair, which I really appreciated. Four Needs has earned a permanent spot at the top of my list for future appliance repairs.

I called Apex on a Friday afternoon after my AC started blowing hot air. John made it out in under…read morean hour and had my problem fixed soon after. I appreciated him not trying to hard sell and would recommend Apex to anyone looking for an honest technician.

The Good Apex deserves credit for their emergency…read moreavailability and quick response time. When my A/C failed at 2AM on a Sunday, they were the only company able to come out immediately (I called at least 5 others). The technician arrived promptly, diagnosed the problem efficiently (faulty fan motor on my Carrier unit), and completed the repair within a couple hours, including a trip to source the part from their vendor. The Concerning The final cost was $2,303.60 for what I've since learned should typically cost $700-$1,000 (that is including emergency service fees). While I understand emergency calls command premium pricing, this felt excessive. Additionally, the quoted price increased from $2,000 to $2,303.60 when it was time to pay without clear explanation of the additional charges. My Takeaway Apex delivers on availability and technical competence when you're in a crisis. However, I'd strongly recommend getting multiple quotes if time permits, as their emergency pricing appears significantly above market rate. The convenience of immediate service came at a steep premium that I wasn't prepared for. Would I use them again? Only in a true emergency where no other options exist, and I'd request detailed pricing breakdowns upfront. For future customers: Get clear, written estimates before work begins, and ask about all potential additional fees.