Called Artifix expecting to schedule a repair, but instead he took the time to walk me through…read morediagnostics over the phone for free. Based on what I described, he pointed me toward a likely control board issue and suggested ordering the part first -- and returning it if that wasn't the fix. No pressure, no upsell, just straight, practical advice. That alone saved me a service fee and a lot of guesswork. Hard to find that kind of honesty. I'll be calling him if I need service.

I registered for a quote at 8 am, spoke to him at 8:15am and he was in my house ready to go at…read more1100am.. unfortunately the issue with my fridge was not doing what it was doing earlier that morning, but he took a look anyways and came up with a couple of items to keep an eye out for. Why I would recommend this business and why I would definitely call this young man again, though not fixed, his honesty and integrity mean the world to me as I could tell meant to him as well, he did not try to sell me something I did not need nor try to take advantage of in any way. up front and honest.. many thanks!!

When our 2-year old dishwasher stopped working and started giving us an error code, we called…read moreExcellence Appliance Repair. Scheduling the repair was quick and easy. Oleksandr arrived at the scheduled time and quickly diagnosed the problem. He had a replacement part on hand. Took only a few minutes. Dishwasher is now working fine. Very happy with the ease of scheduling, speed of service, and price. Will definitely use this company again.

The initial pricing was higher than expected. However, once I was able to speak directly with the…read moreowner, he was very responsive, took time to review the situation, and worked with us to arrive at a fair cost. I really appreciated his willingness to listen and help make things right. Overall, I believe this is a company that wants to do right by their customers. I would still recommend them -- be sure to confirm pricing and approvals in writing before work begins.

***Update*** I failed to mention the best part of our…read moreexperience. We contacted them on a Saturday morning, and they were able to visit us the same day. That exceeded my expectations. Unfortunately, we have had a lot of difficulties with our Samsung washer and dryer and have had to have both repaired, several times, over the past 4-5 years. A few months ago, Greentek repaired our dryer, and most recently, they came out to assess a persistent annoying problem we've had with our washer. Greentek advised us the cost to repair the washer was higher than what we wanted to pay. (The amount of the repair and the amount we put into repairing it in the past was going to exceed the cost of a new washer.) So, we declined to have Greentek repair the washer and decided to buy a new washer. (Not a Samsung!) Both experiences were positive and we have no complaints with Greentek. They are prompt, professional, offer reasonable prices and do everything as agreed. Call them.

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

I went through Yelp request a quote and was pretty impressed with the whole experience. I ended up…read morewith Appliance Ace because I wanted to work with locally owned and operated businesses. Fast and professional service. I had a leak in my washing machine and he checked everything in detail and did several test washes. Now I have a piece of mind and with his advice I haven't gotten any leaks since. He did a great job explaining what he was doing and looked prepared with all of his tools. The inspection fee is the same as everyone else which is $85 and can be applied to labor if you want to fix it through them. I will definitely include them as my list of goto repairs for appliances. Thank you!

Alex is so kind and easy to work with, he's helped me twice now with my gas stove and didn't try to…read moreupsell me on an expensive replacement part when it wasn't necessary. Highly recommend.

Excellent and prompt service - open on weekends! My oven…read morebroke down on Friday evening and this shop was one of the few open on the weekend. They promptly came and diagnosed my problem which, unfortunately, required changing the control board - not a simple thermal fuse like I was hoping. They ordered the part after double-checking the model and came back a few days later and replaced it without a hitch. The price they charged me was very fair as well. Will be using them again for future appliance repairs!

Was on time. Determined what was wrong with the ice maker in my refrigerator. Ordered the parts and…read morecame back to install. They also did a great job.

Wanted to do a review with a shout out to Jeff Yarrow of Yarrow Appliance Repair. We concur with…read morethe general assessment of the online reviews, great contractor to work with. Prompt response, on time arrival, honest feedback. He wasn't able to fix our refrigerator, so we didn't pay anything for labor! We'd definitely call Jeff back for large appliance repair.

Called Jeff to fix our GE dishwasher. He is very professional, timely, and efficient. Would…read moredefinitely use him again. We called around two quite a few places, and he was the best priced.

The owner/operator Todd answered my phone call right away! He came to take a look at my washer when…read morehe said he would. Called me back with a quote and how many days it would take to get the part. I would use him again in the future for other appliances. Thank you Todd!

My top loading washer stopped working. I contacted AMS and described the issue. Todd quickly…read moreidentified the issue over the phone and ordered the part. He then came out to my house later that week and fixed my washer in no time. I highly recommend AMS for any appliance issues.

They: -Arrived on…read moretime -Diagnosed the problem with the oven and gave me options -When I asked if it was worth repairing a 15 yr old stove said YES -worked fast (although he didn't seem hurried, just efficient) -petted my dog and showed me a picture of his kitten! Really recommend

We had a dangerous natural gas leak from our gas range. After shutting off the gas we had plumbers…read morecome out on 2 occasions to check the supply line, which was fine. We then had a HPS tech come out and check the unit and could not find a leak despite the plumbers leak detectors going off previously. After the second plumber again detected the leak coming from the unit (see pic), I called HPS back, they initially told me they couldn't help and to call the gas company! I asked to speak to the manager. He called back and looked at the picture and said he thought it was the gas tube. We set up a re-check appointment for 2 days later, then texts me last minute and cancels, saying he couldn't get the tube. It was supposed to be a courtesy re-check but they flaked out and said to call someone else. I accepted their offer to destroy the service fee check but they still wasted my time and left me without a working stove. Very unprofessional. I had another company come over today, found the leak, and fixed it in less than one hour! It wasn't the tube! Lastly, after checking with Dacor, HPS is not an authorized service company.

Sergio was on time and prepared. He quickly knew the problem with our oven…read more It cost about what we were thinking,less than $500. He was in and done quickly on a holiday weekend! Such a very nice guy!! Thank you so much! We're cooking with gas once again!

I requested a repair for my washing machine, and also refrigerator. They responded immediately…read moreafter telling me the estimated quote and went right away to my home. The price went bit up a little since the repair for my washing machine is that complicated but overall, they are efficient and great with the job.

I am updating this review. When I came on Yelp and left a review, William the owner, sent me a…read moremessage that I shouldn't have taken the discount claiming I have "taken money and left him a bad review." Let me be VERY clear about he operates. He does not tell you before coming out that he is going to offer you two separate prices. He tells you that it is a $99 fee for him to come out, but if you use his services he applies that to the payment. So once he is there, you are obligated to $99. This is a pretty typical arrangement for appliance repair/maintenance. That was not an issue. Once he arrived and looked at the issue, THAT is when he says, okay this is how much it is. BUT if you leave me a 5 star review I will give it to you for THIS amount. I have shared screenshots of the interactions. Now ALSO I want to be clear that when I agreed to leave a 5 star review, he sent me a link to review him on Google. And I DID leave him a 5 star review there, which I still have not edited at this time. So I 100% did what he directed me to do. How fair is it though that you are roped into a 5 star review for a discount, even if you feel the experience was not worth 5 stars. Who is going to say, well okay, let me just pay you more so I am free to leave an honest review of your service. That is ridiculous. And he mentions something about waiving taxes. If he did that, it was on his own accord. All I said was that if he took $50 off it would not be the quoted amount because the invoice he originally sent was more than $50 over what he said it would be if I left a 5 star review. Reviews are NOT an advertisement. Reviews should be UNBIASED reflections of customers' experiences. And to box customers into 5 star reviews by charging more if they don't leave you 5 stars is VERY dishonest. Customers often rely on reviews when deciding where to do business and spend their money. If I had known this about this company, I would absolutely not have done business with them. So I am sharing this on YELP, because I kept my commitment and left a 5 star Google Review) so that others are able to avoid this experience as well. Oh, and guess what - he was out in March, we are now about 3 months out and my dryer has stopped heating AGAIN because he never actually fixed it properly to begin with. We will of course reach out to another company for service - one that does not pay for their reviews (because let's be honest, that is what he is doing).

William responded very quickly to my request on yelp to look at my washing machine. He came over…read morethe same day and took a good look at it. Very honest and was great to work with. We'll definitely call him again if needed. Thanks!!