I requested to have my slow running dryer fixed. The repairman came and said it would cost $185…read more After 20 minutes "work", he said I would need to call so else to clear the duct. He left with clumps of lint on my floor. When I tried to turn on the dryer, nothing happened. I called Mr Fix and complained. They sent the same guy the next day. I told him that I believed he had not plugged the dryer back in. He said he "forgot"

So the first time I used this company Nurlan himself repaired my dryer and freezer, both were done…read morewell even though it was expensive. One important piece of my freezer drawer was broken off though, found that out much later, and that has still not been fixed. The second time I used them it was to repair my washer and it has turned into a living nightmare. I'm giving them 2 stars because Nurlan himself was pretty good but everything goes downhill from there. Nurlan is out of the country and his only 2 technicians are not capable of running this company. The more experienced one does not and will not communicate with the client at all. Will not ever answer basic questions while in my home repairing my appliance or even tell me what he's doing to my appliance. Subsequent repairs are now needed because of this initial repair. He came back two additional times and could not fix it. The other technician is young enough to be my child and is either watching YouTube videos on how to fix my washer every time he's here or FaceTiming Nurlan because he doesn't know how to fix my washer at all. 6 SIX visits later and I am STILL without a working washing machine going on two weeks now and he has part of my actual machine! So I couldn't even call another company if I wanted to because I don't have my entire washing machine! We only have one vehicle so it's not like I can run up to the laundry mat during the week to wash our clothes or sheets or towels or anything. I'm beyond frustrated at this point ... that would be the understatement of the year. Update ... my washer is finally fixed but only after two different office employees ensured me the technician would be at my house between 12-3pm over SIX different times, then he does NOT show up in that time frame, has to call his boss TO MAKE THE REPAIR because he does not know how to repair my washer on his own without guidance and left grease marks all over my washer and floor. And my freezer drawer is still broken from the very first visit/repair by the owner. I can't make this up.

We had Frank out today to fix our dryer and dishwasher. He asked me to explain the problems prior…read moreto visiting us. He also had me send him a pic of the serial number. Then he showed up early to the appointment with the appropriate parts needed to make the repairs. He completely cleaned the dryer and repaired it in short order. Then moved on to the dishwasher and repaired that too. It is nice to have a repair person return your call, make an appointment and show up on time and complete the repair. We will use Frank for our future appliance repairs.

Came by, charged a "service fee" to look a the hose and then left saying I would get an estimate…read moreand time to fix it in a few hours. They have now ben unreachable for over 24 hours. Do not use, do not pay them anything until they fix it. Better yet, do not use them

Robert was fantastic! He assessed the dryer problem quickly and had a new part on hand! Thanks…read moreagain Robert!

Robert is experienced, thoughtful and does a great job. He knows appliances!! Can't go wrong…read morecalling him

INEXPERIENCED TECHICIANS THAT WILL COST YOU MORE IN THE END!…read more I called them to come assess our washing machine, hoping to fix it or identify the issue in order to avoid buying a new unit after moving into a new home. The technician arrived and advised me to replace some bolts which should fix the pro lem. If not then purchasing a new unit would be the next step. We did as advised and it still didn't work- forcing us to buy a new washing machine. After purchasing and installing the new unit- we discovered the bolts he advised us to replace were in fact the shipping bolts. I would hope that a technician coming to assess a piece of equipment, given the model number/year of the machine in advance would be able to identify what SHIPPING BOLTS were. After explaining this to the manager they refused to refund the $50 fee for the error on his technicians part. Your better off going on YouTube to find a solution rather than calling their inexperienced technicians. The manager blamed us for the mistake in the end which only made the situation worse.

Called early Saturday to have my dishwasher repaired. They answered my inquiry within 15 minutes…read moreand were at my house making repairs within 45 minutes!! Salomon, the technician , made all repairs super fast and left me several tips on how to keep my dishwasher in tip top shape! Extremely Happy!!Oh and the Price was right on top of everything else!!

I hired them to fix a simple valve leak on a Bosch dishwasher that otherwise worked fine. The…read moretechnician poured water from the bottom pan all over the control board, which shorted out the electronics. They refused to take responsibility and left me with a totally ruined dishwasher in what should have been a simple repair.

Zack came on the same day and fix the dryer! We had a…read moreburned heating element and not only he replaced the element but he also did a thorough cleaning of the machine!

Steve with Protection Appliance Service helped us locate a stove top knob for our "new" stove top…read more Initially, when I was cleaning the stove I thought some white and thick food item spilled on the knob and hardened on the knob. Actually, the white substance came from something hot sitting next to it and melted the knob. You probably ask, "how can that be with a new, metal knob?" Actually that was my exact question. News flash: The knob was made out of plastic. It looks like stainless steel and you could not tell for how much we paid for the stove top that it was plastic. However, all those knobs are plastic. Fortunately, Steven tracked down two of the knobs...we replaced one and have one in reserve. I suppose it's no different than the evolution of cars. We went from cars made from steel to cars made from fiberglass. There is even plastic in car interiors these days. Many high-end cars no longer have leather. It's called other things but is faux leather (vegan leather, sustainable leather, vinyl leather and pleather). Many cars have "vegan" versions of expensive materials like wood and leather. The knob has been replaced. The stove top is back to it's original state. Steve always performs at a very high level and we have been pleased with his service.

Best service in repair and customer service. The repair was fast, the cost was reasonable, and the…read moretechnician was very knowledgeable. I will be using their services again and I highly recommend protection appliance repair for anyone.

I'm very glad I found Mastik Appliance Repair! First of all, their initial diagnostic price is way…read morebetter than their competitor's. Secondly, they were really fast in getting back to me and their communication was clear and professional. But the best part is that Serhii was able to come within a few hours and fix my washing machine that hasn't been starting! In addition, he recommended me a cleaner to remove a build-up inside of the washer - will be trying it out. I'm very happy with their service overall and will be recommending to my friends and family.

Serhii, did a great job! He talked me through the options and the cost. The job was done right…read moreand professionally. I would highly recommend Serhii for any appliance repair.

Just called Ben for advice / potential service on if I should repair a Samsung fridge since I was…read morereferred to him from Yelp from another vendor who didn't service fridges. Ben was super informative and was able to diagnose my common issue over the phone shortly, saving me a service call and charge for a potential issue that wouldn't have been worth it to fix. This is great service - doing what is in the best interest of the customer from a pricing, time, and effort perspective. If I have issues, I'm more likely to reach out to him again. Thanks, Ben!!!

Ben is a self-taught handyman who badly botched a repair of my ice machine, which caused a leak…read morethat ruined my hard wood floor. When I assumed it was an honest mistake and tried to work with him, he hung up and said floor damage wasn't his problem. I got another professional on video showing that the issue was Ben's mistake in using the wrong part on a water value, and had to take him to court. I won small claims for thousands of dollars but Ben did not show up and has ignored his legal obligation to pay the claim. Do NOT hire this guy. If you must, I suggest you ask to see his license because I am pretty sure he doesn't have one. I've seen other positive reviews so I'm sure Ben has good days where he does good work, but be warned that if something goes wrong and its his fault, he will run for the hills and leave you high and dry. You can see for yourself by looking up case J3-CV-24-001724 on the Travis County site of public records: https://odysseypa.traviscountytx.gov/JPPublicAccess/CaseDetail.aspx?CaseID=5326697