Called Artifix expecting to schedule a repair, but instead he took the time to walk me through…read morediagnostics over the phone for free. Based on what I described, he pointed me toward a likely control board issue and suggested ordering the part first -- and returning it if that wasn't the fix. No pressure, no upsell, just straight, practical advice. That alone saved me a service fee and a lot of guesswork. Hard to find that kind of honesty. I'll be calling him if I need service.

I registered for a quote at 8 am, spoke to him at 8:15am and he was in my house ready to go at…read more1100am.. unfortunately the issue with my fridge was not doing what it was doing earlier that morning, but he took a look anyways and came up with a couple of items to keep an eye out for. Why I would recommend this business and why I would definitely call this young man again, though not fixed, his honesty and integrity mean the world to me as I could tell meant to him as well, he did not try to sell me something I did not need nor try to take advantage of in any way. up front and honest.. many thanks!!

I can not thank Jeff Yarrow enough for being so professional fixing our dishwasher that broke down…read more On top of that, he is a super nice guy, and very knowledgeable. We called him Friday evening, and he came over Saturday noon. Did I mention he is super honest? He Is!!!!! He is on our list for appliances repair now!! Thank You Jeff!!

Responds quickly and did a great job at a fair price. He was available over call/text to take…read morequestions.

We had a dangerous natural gas leak from our gas range. After shutting off the gas we had plumbers…read morecome out on 2 occasions to check the supply line, which was fine. We then had a HPS tech come out and check the unit and could not find a leak despite the plumbers leak detectors going off previously. After the second plumber again detected the leak coming from the unit (see pic), I called HPS back, they initially told me they couldn't help and to call the gas company! I asked to speak to the manager. He called back and looked at the picture and said he thought it was the gas tube. We set up a re-check appointment for 2 days later, then texts me last minute and cancels, saying he couldn't get the tube. It was supposed to be a courtesy re-check but they flaked out and said to call someone else. I accepted their offer to destroy the service fee check but they still wasted my time and left me without a working stove. Very unprofessional. I had another company come over today, found the leak, and fixed it in less than one hour! It wasn't the tube! Lastly, after checking with Dacor, HPS is not an authorized service company.

Appliance repair is one of those household duties you take on when you buy a home, and it's usually…read morenot much fun. Unfortunately, there are more than a few unscrupulous repair shops that will try to take advantage of the consumer's ignorance. That's why using HPS was a very pleasant and refreshing experience. It was easy and fast to obtain a same-day service appointment to diagnose the problem with our dishwasher. I thought the circulation pump had gone bad and Arti, the technician, confirmed it. We discussed a couple options, and Arti attempted to fix the unit with the less expensive route. Unfortunately an entire subassembly needed replacement so we had to wait until the next day to get the correct part and complete the repair. It was great that HPS kept the parts in stock instead of having to order and wait several days until the parts came in. Both the initial visit and follow-up were on-time and the service was fast and competent. These guys know how to provide excellent customer service and the price was less than expected. Highly recommended.

The owner/operator Todd answered my phone call right away! He came to take a look at my washer when…read morehe said he would. Called me back with a quote and how many days it would take to get the part. I would use him again in the future for other appliances. Thank you Todd!

My top loading washer stopped working. I contacted AMS and described the issue. Todd quickly…read moreidentified the issue over the phone and ordered the part. He then came out to my house later that week and fixed my washer in no time. I highly recommend AMS for any appliance issues.

Excellent and prompt service - open on weekends! My oven…read morebroke down on Friday evening and this shop was one of the few open on the weekend. They promptly came and diagnosed my problem which, unfortunately, required changing the control board - not a simple thermal fuse like I was hoping. They ordered the part after double-checking the model and came back a few days later and replaced it without a hitch. The price they charged me was very fair as well. Will be using them again for future appliance repairs!

Was able to contact on a weekend. Arrived next day on time, professional & very polite.read more

***Update*** I failed to mention the best part of our…read moreexperience. We contacted them on a Saturday morning, and they were able to visit us the same day. That exceeded my expectations. Unfortunately, we have had a lot of difficulties with our Samsung washer and dryer and have had to have both repaired, several times, over the past 4-5 years. A few months ago, Greentek repaired our dryer, and most recently, they came out to assess a persistent annoying problem we've had with our washer. Greentek advised us the cost to repair the washer was higher than what we wanted to pay. (The amount of the repair and the amount we put into repairing it in the past was going to exceed the cost of a new washer.) So, we declined to have Greentek repair the washer and decided to buy a new washer. (Not a Samsung!) Both experiences were positive and we have no complaints with Greentek. They are prompt, professional, offer reasonable prices and do everything as agreed. Call them.

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

Michael Grimm is the best! He came out the first time when our fridge was leaking after we…read moreinstalled a new filter and while looking at both filters told us that the ones purchased off Amazon were slightly smaller and were the cause. We ordered new filters from the manufacturer, had problems installing them and he came back out and quickly installed it and flushed the line. Would call them again in a heartbeat to fix any appliance!

The Appliance Family was the only responders to my request for an installation. I have a high end…read morewall oven and Zack didn't hesitate to answer my request for a wall oven bottom cavity installed in my wolf oven. The price is fair that he's quoted and he will be here on Friday. I will definitely use them again and I will recommend them to my friends. Thank you Zack! Francine

I went through Yelp request a quote and was pretty impressed with the whole experience. I ended up…read morewith Appliance Ace because I wanted to work with locally owned and operated businesses. Fast and professional service. I had a leak in my washing machine and he checked everything in detail and did several test washes. Now I have a piece of mind and with his advice I haven't gotten any leaks since. He did a great job explaining what he was doing and looked prepared with all of his tools. The inspection fee is the same as everyone else which is $85 and can be applied to labor if you want to fix it through them. I will definitely include them as my list of goto repairs for appliances. Thank you!

Alex is so kind and easy to work with, he's helped me twice now with my gas stove and didn't try to…read moreupsell me on an expensive replacement part when it wasn't necessary. Highly recommend.

If you get your dryer vent and exhaust cleaned out in a timely fashion:…read more-your clothes will dry quicker and faster -thus, you won't use as much electricity or gas in the process -your bearings, rollers, and motor will not get coated with lint and fail prematurely -YOUR HOUSE WILL NOT BURN DOWN You should consider Richard at Proud Appliance Repair as your go-to guy for this operation. Did you know that there is a specialized roof jack for dryers? Richard does. Do you want your washer evaluated as long as your dryer guy is on the premises? Richard will. Do you want to be smarter the next time you have washer/dryer issues? Richard wants to teach you the right stuff. Do you want to know if your appliance is terminally wounded? Richard does not need to upsell, and will give you a reliable prognosis without scammery or guile. Should your bundled repairs be discounted if performed at once? Richard thinks so. Do you like keeping abreast of show-up times or delays? Richard is a super-communicator. In short, call this guy for repairs, and your clunky unit will be humming before long. You'll know the when, the why, and the how much in a timely fashion, and get a course in Appliance 101 as a bonus. Trust me...you'll be proud to've called PROUD for a trick-free fix, complete with generous warranty!

The very best vent repair/replacement! This gentleman very…read moreconsiderate fair with this price and always on time. I would recommend his service to anybody in the Travis county and Williamson county area. Thank you again Richard. You're the best.