Appreciate the quick acknowledgment and diagnostic quote price!…read more Artem arrived as expected this morning to diagnose my fridge issues. Looked at the issue, proposed 2 solutions; he then deep cleaned the coils with the caveat that I might still need a new fridge. I'm willing to see if this works or if I have to purchase a new fridge. Very reasonably priced and tidied up the area when he finished. Highly recommend ArtiFix!

I had a control board that was malfunctioning in a stove. I was able to get an inspection within 2…read moredays. Scheduling was very easy through Yelp messages and I was even able to get responses in the middle of the night. The diagnostic report was very detailed which I appreciate. The technician gave realistic expectations of what could be fixed and what couldn't, even though it would've been to his benefit if we just went to him for all repairs. He even sent photos and videos of the situations which was helpful. I appreciated his timely responses, detailed reports, and honesty in service.

Yarrow answered my initial request quickly and was able to fit me in the next day. He appeared…read morewithin the promised window of time and quickly performed the repair to my dishwasher, having brought the appropriate part with him to the initial visit. The charge was extremely reasonable. Excellent service!

Mr. Yarrow cannot come more highly recommended; I may be singing his praises for the remainder of…read moremy life and recommending him to absolutely everyone with ears. We called him this morning because our freezer was frozen over and the gasket was not making contact, he came out the same day and walked us through the basics of what was the cause and did not upsell or over charge us for one thing! He even counseled us on some do's and don'ts with our current washing machine and dishwasher. He was courteous, clear, calm (our dog even took to him quickly) and above all else a true and trustworthy service man. We cannot thank him enough for helping us with our appliance issues. P.S. he kinda looks like Clark Kent....maybe Superman exists!

We had a dangerous natural gas leak from our gas range. After shutting off the gas we had plumbers…read morecome out on 2 occasions to check the supply line, which was fine. We then had a HPS tech come out and check the unit and could not find a leak despite the plumbers leak detectors going off previously. After the second plumber again detected the leak coming from the unit (see pic), I called HPS back, they initially told me they couldn't help and to call the gas company! I asked to speak to the manager. He called back and looked at the picture and said he thought it was the gas tube. We set up a re-check appointment for 2 days later, then texts me last minute and cancels, saying he couldn't get the tube. It was supposed to be a courtesy re-check but they flaked out and said to call someone else. I accepted their offer to destroy the service fee check but they still wasted my time and left me without a working stove. Very unprofessional. I had another company come over today, found the leak, and fixed it in less than one hour! It wasn't the tube! Lastly, after checking with Dacor, HPS is not an authorized service company.

Appliance repair is one of those household duties you take on when you buy a home, and it's usually…read morenot much fun. Unfortunately, there are more than a few unscrupulous repair shops that will try to take advantage of the consumer's ignorance. That's why using HPS was a very pleasant and refreshing experience. It was easy and fast to obtain a same-day service appointment to diagnose the problem with our dishwasher. I thought the circulation pump had gone bad and Arti, the technician, confirmed it. We discussed a couple options, and Arti attempted to fix the unit with the less expensive route. Unfortunately an entire subassembly needed replacement so we had to wait until the next day to get the correct part and complete the repair. It was great that HPS kept the parts in stock instead of having to order and wait several days until the parts came in. Both the initial visit and follow-up were on-time and the service was fast and competent. These guys know how to provide excellent customer service and the price was less than expected. Highly recommended.

My top loading washer stopped working. I contacted AMS and described the issue. Todd quickly…read moreidentified the issue over the phone and ordered the part. He then came out to my house later that week and fixed my washer in no time. I highly recommend AMS for any appliance issues.

The owner/operator Todd answered my phone call right away! He came to take a look at my washer when…read morehe said he would. Called me back with a quote and how many days it would take to get the part. I would use him again in the future for other appliances. Thank you Todd!

When I called to make an appointment I was told that the service charge is $89, and when the…read moretechnician looks at the problem, he will give me a quote and I can decide if I want to just pay for the service call, or have them proceed to make the repair and their would be no service call fee. I had googled the repair before looking for a repair company. The repair should be approximately $150-160 for labor and the part $60. When the tech looked at my oven, and discovered that the repair was what I expected, , , His quote was $328 plus tax. I challenged that price, but he said that was the price it would be. I didn't care to pay $89 and then get another company to come out, so I approved the $328 quote. The repair took 22 minutes. The tech was at my home exactly 30 minutes door to door. Next time I will ask what the hourly repair cost is, and if not provided, I will call a company that will quote a labor charge. The tech was nice, qualified, and did a good job. I am only posting because that was WAY TOO MUCH for 20 minutes labor and a $60 part.

They were able to send Artem the day I called. He had the problem diagnosed in about 30 minutes…read more While he couldn't repair it (a dead compressor isn't really repairable) at least it was solved quickly and we can look for a replacement. If we had known this a week ago, we would have a new fridge already. But now we know, and knowing is half the battle!

I had a great experience with this company. Communication was easy from the beginning, and they…read morewere very responsive throughout the entire process. The technician came out to repair my AC, completed the installation, and performed all the necessary testing. They also came back for follow-up visits to thoroughly check the system, perform additional testing, and make sure everything was working as expected. I really appreciate their responsiveness, professionalism, and attention to detail. They did an amazing job and took the time to make sure everything was working properly. I would definitely recommend them!

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

Beware of this company. The technician was supposed to install an oven hood vent and was a nice…read moreguy, but obviously did not know how to do it. When I saw that it was being done in violation of code (and looked terrible), I asked him just to stop. Rather than have a big scene in my house, I paid the entire service charge. Later, I called the office to negotiate at least a partial refund, and the person I needed to speak to was "not available" four times over a week's period, and never called back as promised. I kept calling to at the very least let them know things didn't go well. I finally spoke to a supervisor, and after explaining the whole ordeal, he said he'd have to compare my account to the technician's story. When I called back (again, no response as promised), the supervisor refuted my version of what happened and blew me off. I was out $300, and still didn't have my vent installed.

Michael Grimm is the best! He came out the first time when our fridge was leaking after we…read moreinstalled a new filter and while looking at both filters told us that the ones purchased off Amazon were slightly smaller and were the cause. We ordered new filters from the manufacturer, had problems installing them and he came back out and quickly installed it and flushed the line. Would call them again in a heartbeat to fix any appliance!

I went through Yelp request a quote and was pretty impressed with the whole experience. I ended up…read morewith Appliance Ace because I wanted to work with locally owned and operated businesses. Fast and professional service. I had a leak in my washing machine and he checked everything in detail and did several test washes. Now I have a piece of mind and with his advice I haven't gotten any leaks since. He did a great job explaining what he was doing and looked prepared with all of his tools. The inspection fee is the same as everyone else which is $85 and can be applied to labor if you want to fix it through them. I will definitely include them as my list of goto repairs for appliances. Thank you!

Quick response, did a quality check and all for a decent price for a same day service. The tech…read moregave me some good advice on next steps.

Did another service with Richard and he got our dryer fixed along with our vent cleaned. Was on…read moretime and affordable. 10/10

Responsive, friendly, knowledgeable and got the job done quickly. Val and Richard were great. They…read morecleaned dryer vent, and installed a new outside cover to the dryer vent. Bonus they also caulked and sealed the vent above the oven/microwave! Great prices too. Thank you guys!