Gave me a great car. Quick and easy. In and out. Best believe I will be back for my next one!read more

Consistency and customer service are not the mission of this dealership. My suggestion would be…read morethat you record your phone calls and ask for everything in writing when going here or you will be taken advantage of.

Dont buy from here. I purchased a car from here and had to have all of my fuel injectors replaced…read moreafter around five years. Honda refused to replace them, which ended up costing me $2,500, even though they had sent out a service bulletin (TSB 19-038) for exactly the issue that I was having. When I tried contacting the dealership multiple times, I never received a call back. Last week I started receiving regular emails from this dealership about my car and when I sent a message back to unsubscribe, they called my cell phone asking which vehicle I was interested in purchasing. This place is absolute garbage.

Honda of ILLINOIS a automotive dealer that wont cut a key blank (just cut not program) unless you…read morepurchase the blank and fob from them at 5 times the cost and that is just the blank. Claiming that 1 piece of metal bought online is different than the metal bought from Honda. This is the very reason why I leave Springfield IL to purchase cars and happily pay more for them versus buying from any of the dealer in town.

I cannot believe this place is still open?!?! They ripped me off. Ended up having to trade the car…read morefor a window air conditioner unit after they worked on it

Roberts is great. This is a family owned dealership. You get wonderful service here and Brian will…read morehelp you find the best deal for what you want. The service department specializes in Mercedes and BMW and they have been where I take my cars to be taken care of for the last 15 years

I am a retired car dealer who thoroughly understands the business and I rate Smokey Jennings…read moreChevrolet in the top 10 in central Illinois may be in the top two Roger is a wonderful guy and even though my families in the business I would buy a car from Roger because he's honest kind and he helps with public and charitable causes. I gave Roger Jenn and Smokey J Chevrolet a golden egg

Smoky Jennings was great! Good service and they turned a oil change in less than 15 minutes. I was…read morevery happy, thank you guys for great service!

Thank you for getting my recall done on my car! A loner car wasn't available at the time of…read moreservice. I did use your shuttle service when my car was done and it was top notch. I enjoy riding in the new chevy traverse shuttle car. Keep up the good work!

Went in for an oil change yesterday and they said they recommended to have the rear end serviced…read morefor an extra charge of $149 . I took a look at the rear the next day and it was obvious the differential cover had never been taken off. I called the service manager and told him it looked like it had never been serviced, he said the plug is removed and the oil is sucked out. Long story short he said he would give me a credit for the gasket I could use for the next service . I don't want to go back again I want the money back on my card. The plug doesn't look like it has ever been off!

I live in Tampa, FL, and grew up in Central Illinois. My mom still lives in the area, and her 92…read moreHonda was ready to be put to pasture. Worried that she would have a hard time finding a quality car at a fair price, I called Joel and we worked out an excellent deal for a 2011 Honda with low miles. He personally went through the car and ensured it had everything it needed, including new tires, pads and rotors, oil change and wipers before it went on the road. I've bought more than 20 cars in the last 25 years, and this was the easiest transaction I've ever experienced- and I never even saw the car. Honest dealership, quality selection, excellent pricing. Do not hesitate to go to Laketown Automotive if you are considering a quality pre-owned car.

A big thank you to Rhonda and Pete Campo. You both had me in and out and Rhonda did me a service…read morefor free. That's why I buy my cars from you. You both are amazing . Thanks again

Talked to a salesman that could not even tell me why interest is so high at this Nissan dealership…read more 9.7 percent with a 690 score ? Was rude on phone. Why spend the gas to go check them out if you cannot even resolve simple phone questions ? They had their chance to earn my business .........

I was in a wreck and they found me a replacement car just like the one that was totally in just a…read morecouple of days.Shout out to Adam Rose.

​I am extremely disappointed with my experience at this Carmax. I purchased a truck here, and only…read more14 days later, the transmission started failing. When I brought it back to resolve the issue, I was told they couldn't exchange the vehicle for another one in the same price range. ​The only response I received was, "Unfortunately, we can't do that at this time," with zero explanation or effort to make it right despite the "extenuating circumstances" of selling a faulty vehicle. For a company that prides itself on "no-hassle" buying, they certainly make it a hassle when they sell you a lemon. I expected much better service and accountability. Buyer beware.

I was shopping for a mid-sized pick-up truck and was considering the Toyota Tacoma, Nissan…read moreFrontier, Chevrolet Colorado and GMC Canyon. I decided to go with the Tacoma based on the great salesman I was dealing with (Joshua) and with Mylas Copeland. Both wanted to ensure I was a satisfied customer. The Tacoma was the best fit for me and my needs. It is a comfortable ride and the truck I purchased had all of the accessories I was looking for. Bottom line was the pricing. I feel I received an exceptional deal on both the new vehicle and on my trade-in. Kudos to Mylas and his staff. Based on this initial experience they have a customer for life. P.S., although I secured financing through my credit union, the finance representative was courteous and professional and ensured any questions I had were fully answered.

Worst service ever. Car died on a Friday evening so we had it towed to Green VW. We called on…read moreSaturday and were told the service department was closed because of construction, but they would call us on Monday. We called them around noon on Monday after not receiving a call back. We were told a service manager would call us back. Never happened. On Tuesday we called back again and spoke to Jim who said the car didn't have an appointment for 3 more weeks. We explained to Jim the car had broken down and needed to be repaired and the appointment was for an oil change we had previously scheduled. Jim was adamant that an appointment was required for any service to be done. He advised he would have Marquis, a service manager, call us back but he probably wouldn't be able to move up the appointment. After 3-4 hours we called back again because we had not heard from Marquis. This time we were directed to the voicemail for the Toyota dealership. We called back and spoke to Jim again who maintained the car did not have an appointment for 3 weeks. After getting no where with Jim we requested to speak to his boss, Ebony. Instead we were transferred to the elusive Marquis who said they probably couldn't even look at the car until the oil change appointment 3 weeks in the future. But if someone else canceled he might be able to have someone look at it in one to two weeks. When we pointed out the oil change guy wasn't going to be diagnosing and repairing the car, Marquis said he would shift a qualified mechanic to that bay but he couldn't promise to get us in any sooner. Marquis advised we really should schedule an appointment before having the car towed to the dealership. He advised the next available appointment was 4 weeks away. When we explained that was not a customer friendly way to run a car service center, Marquis said he didn't like where this conversation was going. We told Marquis we would like to speak to his boss Rick he responded that he would leave him a message and hung up on us. The moral of the story is if you're going to break down, make sure you anticipate it about 4 weeks in advance.