I hired Green Gleam for a specific post-move-out clean of a main kitchen area and appliances (specific photos were provided of what and where). I provided photos upfront and received an $80 quote with an estimate of about an hour of work. She requested a tip and cash only. I asked that it all be in the receipt. The owner also performed a walkthrough on-site before starting.
Two hours into the job, she stated she cleaned an unrequested secondary pantry/scullery area off the kitchen that was outside our agreed scope, and demanded a price adjustment for her extra time. When we declined to pay for unauthorized extra work beyond the $80 agreement, she became upset, stopped working mid-job, and left.
To make matters worse, she accepted $100 cash on-site ($80 for the job + $20 tip), but then refused to issue a written receipt. When we asked for a receipt showing the $100 handed to her, she claimed doing so would be "falsifying records," completely refusing to itemize the $80 service charge alongside the $20 tip.
She then went on a tantrum to both my partner and me with inappropriate language and threatening to block us.
I also searched the state business database and found no active business or LLC filing under "Green Gleam" in Rhode Island. Makes me wonder if she is working as a sole proprietor (Joyce) but with a business name. I will be looking more into her business practices with the state. Overall, very poor communication, lack of scope management, and highly unprofessional conduct. I would not recommend this service. read more
