This place used to be so fun... this has been apart of my childhood since I was 7 years old, and now, coming here for my 19th birthday, I'm so disappointed. They changed everything, it's all cramped and colorless now, everything is 10x more expensive, and they might as well plaster a sign saying "we'll rob you" They took away the wolves in the entrance that were on the rocks, they took away the 9:30pm waterpark close time, they took away free parking, and they took away the animatronics, replaced with with a screen. Yes! What kids need, more screen time. It went from a childhood experience to a cash grab, and I'm so disappointed. All the color is gone too, they put the arcade behind a wall, hiding any ACTUAL activity and replacing it with a tan wall. Brown and orange are the only colors, and even the ice cream parlor has been reduced to a "clean" drab, gray color. I guess that's just what you get when you grow up though! All color is gone, and children will get colorless, screen filled experiences from now on. A family fun resort where you can't do anything unless you've saved 1k. read more

This place has everything! They care about every detail... We were checked in early and the room was a bargain deal half off October for fall season sale! The water park comes with it! Worth every penny! Bathrooms clean everywhere we went and the lifeguards take safety very seriously- I felt very safe with my kids being independent here and they have life jackets complimentary if needed. They have lockers and cabanas if you want it's extra we didn't feel the need for them - just picked a few chairs for our stuff - the towel system is great. The kiosks for food orders is efficient and probably saves them on labor cost and gets food out quicker. We came up for Houston fall break. The room has everything you need, fridge micro, pull out couch we were on first floor with patio which was nice the ceilings were like 15 feet felt big first floor rooms walk straight into water park and made loading the car up easier. The water is NOT freezing it is comfortable but they do have hot tub areas including an adults only one. The water slides are great all of us could participate sons are 7 and 11 - since we came on off season during the week the lines for slides were shorter or non existent - they have a ton of good options and fun other than the amazing and surprisingly clean water park. The lazy River was like bumper floats when it was a bit fuller but also pretty peaceful when less full. They have a top golf sports simulator row which we loved at a reasonable rate and food and bev service - all the employees were kind and helpful at this place too - over the top helpful - except I was super bummed the loose moose dinner buffet wasn't open the two night we were here but the all you can eat breakfast was well worth the cost and yummy! The character meets were cool and they have their own tv channel with the cartoon lore of the great wolf lodge. We didn't have time to gold mine or quest - but they do offer Those activities and a huge outdoor rope course - I didn't get those packages because I knew we would be pretty tired and only staying two nights but the bonus is that give you three full days of water park entry - they have food in and out of water park and we also enjoyed the arcade one evening which has a huge selection of games for all ages and my son Ethan had his bday this month so they gave him special birthday gift and treats plus they gave us ice cream scoop coupons for the inconvenience and confusion around the loose moose dinner being open or not... shout to Jonathan and cole for great service! arts and crafts and dance parties and shows in lobby were fun for the kids although we were all exhausted by that time after a full morning at the water park my son wants a nap it's been years since he wanted an afternoon nap he is a full energy kid - I lost my sandals and they have a sms guest service a real human helping you for your stay! They found them! That's wonderful. Super easy and the great wolf app was also a good resource for service yourself customer needs or query The 1000 gallon bucket is the largest bucket drop I've seen it's quite exciting! The toilet bowl slide i the first of it kind of seen or enjoyed it feels like something out of Willy wonka factory it is so fun! The tornado and what I call the toilet bowl were our favorite slides - the food was good at the lodge restaurant but a pricey... the cost o food has gone up so... they give you free wolf ears in the gift shop - they have a build a bear and a Starbucks! They even had truck or treating everyday which the boys loved and decorated for howl o ween! - but the room come with coffee and the lobby always has activities and sometimes fresh fruit water - the pizza place was good but the wait was a bit long so order early - they don't charge extra for room cleaning which I love - thy have plenty of adult beverages if you're into that.... It's a great stay and so much bang for your buck. Really fun for all ages. More than just a water park. Great staff! read more

Had 2 reservations for my sons birthday, ice storm shut down most of North Texas. When I called they mentioned I can place them on hold for another time but failed to mention the rates would be more than double. Now I've had 1 person say she can refund me but she won't reply to emails anymore. Everyone else has been less than helpful. read more

Employee Theft Without our knowledge various employees were entering the room. One was caught by a kid who was undressing. I filled a security report. That is how we knew of the other employee entrances and GWL policy against it. Later, as we were packing up to leave we noticed our belongings missing. After four hours of runarounds which felt more like waiting us out (my keys were gone too), I called the cops to file a report before departing the premises. Noting, I had requested to file a police report 2 hours previously and GWL never followed through. During this four hours of waiting on my son's birthday with a group of young teen boys, they could only conclude that I never entered with my purse/satchel. Not sure what ID they saw when I checked in. When I offered to identify it on surveillance they told me that was against their privacy policy. The cop was there for less than 2 minutes to get my statement and a random employee angrily ran up and threw it at me. GWL did nothing. This place is ripe for employee theft. Families leave personal belongings in the room as everything including money is on your wristband. And, there is so much hustle and bustle, most people likely leave before discovering items missing. Noting, they wouldn't even check if it had been turned into security or lost and found without filing an online report first. I probably would have had to leave if my keys hadn't been taken too. Update: Their internal report with police included a total different chain of events that didnt change that an employee was responsible. Although my intention was just to report it so that there was history for any further occurrences, GWL's response left no other avenue but to pursue charges. When trying to contact GWL, the only number that worked was one reported on BBB. Also, their own call center had to report that they were unreachable as they tried for over 30 minutes. Greg called me and said he was head of security. He was the first that seemed apologetic but without substance. He said it was routine for these occurrences which are direct failures of corporate protocol. These protocols are probably in place to prevent this exact situation. You would think the head of security would be more concerned. THESE ARE KIDS. My main concern was what the minors were subjected to. AVOID THIS PLACE AT ALL COSTS. There is no oversight, no accountability, and their own call center cant reach them. AVOID AVOID AVOID read more

Great Wolf Lodge is a great place for some family fun. We came here on a family staycation and it was truly a great time for the whole family. We stayed in kids cabin, which was very nice and spacious. We enjoyed the water park and the kids enjoyed all the fun water slides. We got an indoor cabana which made it comfortable to relax in, however it was very pricey. The service was wonderful and our cabana boy made sure we were well taken care of. We ordered Pizza from Hungry Wolf which was honestly just okay, and I also took the kids for some ice cream at Bear Paw which was enjoyed by all. Overall if you have the money to spend I do recommend this place, especially if you have kids. read more

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Staycation! Kids have been talking about this place for a while. I saw Groupon and jumped for it since it was a bit cheaper. Now that I'm seeing others got rooms for $112, I feel hopped. Anyway, you can start using the water park at 1p on the day you check in even if the rooms not ready. So come with bathing suit on. My Groupon order had failed, but Aaron who was helping us was very kind and we were able to get a room. Adjusted the price for us and it was $30 more than Groupon Meh what're you gonna do? Kids were so excited and I was so grateful we got a room! Room was ready and we were able to check in rt away! Check out is 11a, but you can stay in the water park as long as you want. -go to the gift store for wolf ears. It really does feel like a little Disney :) wristband is your door key and you can purchase things with it, so be careful! - food is so expensive here. I added 2 menus just so you can check the cost. My suggestion would be to drive less than 10mins in to town and grab food. Grapevine has so many different restaurants, pizza places and fast food places. Even a target nearby to grab pop tarts and what not for hungry kids :) -staff are really friendly and caring. -bring reusable water bottles to fill up water. -most like one and done place for us, but we did thoroughly enjoy it. My kids are 11,9,5 for reference!! read more

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DO NOT GO HERE! My family was exposed to bed bugs!!!! My daughter has bites from head to toe all over! We stayed in room 6013 at the Grapevine location. It's so unfortunate that I have been contacting them for hours on their app through chat with no response, text messages from our so called representative with no response, sat hours on the phone with calls dropping and it's been the worse experience!! Emailed them and still waiting on a response!! read more

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My stay was 4 stars but giving 3 stars for shadiness on the remodeling stuff. We got lucky that they were mostly finished when we got there. The lobby had opened back up like a few hours before we arrived. It is super uncool and shady to not tell people that you are remodeling when they book with you and then to not offer comps. Our stay - This was a fun place. I would recommend it for a few days (maybe like 2-3 nights). I wouldn't want to do a full week here. Probably best for ages 3-10 but good for kids in general. The good: Clean Water park is fun and indoor - no sunscreen needed Buffet and dining food were good (not the food by the pool) You can bring in food and there's a small (but not tiny) fridge The bad: I wish things opened earlier. Starbucks doesn't open until 7 and there's no order ahead. The line it's long. Stores and build a bear don't open until 8 or 9. Mining doesn't open until 11. Parents and kids usually wake up early so this was SO ANNOYING!!! Like why The coffee in the room was the worst coffee I've ever tasted in my life. Expensive- try to find a deal or code versus paying full price. Elevators can be slow at peak times. The food at the water park and that area has barely any healthy options. Tips If you are in a spot to stay during an off time like the middle of the week you'd probably avoid a lot of the crowds. Bring your own food for breakfast and snacks. ETA about the remodeling: They were doing minor remodeling while we were there. I would be upset if they were doing more. They did not give us a heads up when we were booking that they were remodeling. Most of the major stuff was done during our trip but I do want to point out it is shady and that's why there are so many upset people leaving reviews. read more

I was not very impressed with my stay here, Sergio the bartender i swear is the glue holding that damn waterpark together. That man can make magic with little to no ingredients, no thanks to management not doing their jobs. read more

Why 3 stars? Because we preferred Kalahari. --- --- --- While I normally hate to compare businesses within reviews, I am going to go the opposite route here and make this an entire review a comparison of Great Wolf Lodge vs Kalahari. I assume there are plenty of other parents who are in the same boat that we were in before we visited both, so here's a comprehensive look at the two big indoor waterparks of Texas: WATERPARK Hands down, Kalahari wins this one by leaps and bounds. Whether you have a little one or an older kid seeking thrills, Kalahari has countless more to-do. Our son was 4 years old and about 37" tall as of our visit to GWL. There were 2 slides and one small play area, 2 medium tier slides, a wave pool, and a lazy river. That was literally it. Maybe for people who have only been to Great Wolf Lodge, that sounds like plenty to keep a kid happy. But because we visited Kalahari first, we knew better. At Kalahari, there was like 10 different small slides, probably 6-8 medium tier slides, plus 3 others outside. In fairness to GWL, we visited in late April, so the outdoor area was not open yet. When we went to Kalahari (the prior July), we were also able to enjoy the outdoor pools and slides. But, there were only 2 slides outside at GWL, and 4 at Kalahari. Kalahari certainly wins on all fronts when you're looking at just the amount of thrills. FOOD While you certainly do not go to these places for the food, we were pleasantly surprised with the "on-campus" options at Kalahari. We patronized most of them during our stay and thought every meal was enjoyable. At GWL, nothing even looked appealing enough to try. The one advantage for GWL is that there were many great options just outside the grounds in Grapevine, where it was a lot less convenient to leave the property at Kalahari. HOTEL ROOM While we appreciate having the quasi room for our son to himself (bunk beds, themed out, etc), it left the wife and I to share what was advertised as a queen, but certainly felt more like a double. On top of that, the pillows were awful (short/fat), so we both could not wait to get home to our own bed, after only two days here. Plus, the A/C would just reset itself back to a default temperature in the middle of the night, which was incredibly annoying. OVERALL You could certainly do worse than Great Wolf Lodge when it comes to entertaining the kiddos for a couple of days. But if you are trying to decide between Kalahari and Great Wolf Lodge, it's a very easy choice: Kalahari is superior in just about every way. It's more expensive, but worth it. The city of Grapevine having more to do than the city of Round Rock was probably the only advantage to GWL, but Kalahari was so much better, we didn't even need to go to our car one time while we were there. read more

Average. Rooms need an upgrade, no gym to use, food and attractions all very pricey for the quality, rooms not always ready by check in time. My kids had fun but from an adult perspective Kalahari in round rock is a much much better stay. read more

It's an expensive cluster... Overpriced 300 pound people in bathing suits meant for 100 pound people Too much Booty We ordered food at one end of the water park They told us to pick up our food at the other end of the water park The other end people told us to pick up our food outside the water park The lady where we picked up our food was completely zoned out and did not say a word Was she on drugs? The food was awful No mas Too much Booty Too much price Too little value Don't waste your hard earned money read more

Newly renovated and very nice. Still need to renovate the themed rooms and the fort but had a great time.

They have bed bugs, Me and my family stayed there for 3 nights and everything expensive/over priced. you pay so much money for a dirty sleeping environment? their workers are respectful but the environment is so dirty. read more

The water park was fun, except all of the outdoor portions were closed, so it was overcrowded with all of the day pass users Everything is EXPENSIVE! There is a charge for everything. The breakfast buffet is ridiculously expensive at $25 per person for cold food, and $17 per child is too expensive! Bring your own food and use the microwave in the room instead! Rooms are dated and overpriced as well. We got a discounted rate and still paid 2k for 3 nights with the food and fun package! Stay off-site and just get a day pass for the water park. read more

We went here for the kid's birthday, going to the water park and spending the night. In terms of pure fun for kids, it's 5 stars. There is so much to keep them busy and burning energy. The water park is, of course, enormous. Plan on being there for hours. Beyond that, there are arcade games which are always fun. Not cheap, but fun. You can also buy a magic wand the kids can go throughout the hotel to find things to wave the wand at and they light up or talk or do something. That activity is fun as there are many, many points to activate. Overall, this place is totally family friendly and a great way to spend quality time. On the negative side and the reasons for 4 stars instead of 5: -it's really, really busy. We went in March and everything was packed. People everywhere, which I suppose is the point. There is unrelenting noise from the water, the arcades, and all the people. Seven hours in, it was exhausting. I suppose it might be unfair to criticize them for being what they are, but still, there is no respite from the noise. -the rooms are quite modest. I understand that this is not a luxury hotel and with kids you don't want a lot of expensive stuff in the room, but even so our room was pretty basic. -the queen bed was comfortable, but the bunk bed mattress was very hard and was not comfortable. Even kids have backs. -the entire experience is pricey. Between the room, dinner, arcades, and the wands we easily dropped $800+ for one night. That's fine, it was the kid's birthday, but be aware that this is not an inexpensive getaway. And we did not even do any of the paw add ons that would have increased the price tag even more. We got by just fine without the add ons, but other families might feel differently. -resort fee of $39.99 per night. For what? That seems excessive and it is not clear that you get anything for that fee. -But the parking is free if you don't do valet! read more

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Came with the family for a 1 night stay to get to know the place and celebrate my sons birthday. Things we like: it's a beautiful themed resort with nice options when choosing rooms (we stayed in the "kids cabin") and a really fun water park. What has potential and can be improved in my opinion is the entertainment, everything is pretty much self guided and cost something. They even charge for glow stick on a glow stick party. Food is ok, the burger at the pool restaurant is good, pizza by the arcade is not my favorite kind. Starbucks here sucks! Don't expect much. Overall a good experience, the place is cool but could be better I believe entertainment is the heart and soul of a resort and that why I'm not giving a 5 star. Cool experience overall. read more

Great Wolf Lodge - Water Park - Resorts Near Me - Grapevine, Texas

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3 star hotel sounds about right. we were tol everything woul be taken care of but they wanted parking money when checking in. Wrist ban gott to be worn all the time. breakfast is yum delicious chocolate fountian but staff try to push you for tip. Smoke alarm started flashing on second light, no biggie. Rooms are nice and warm but no soap given. Had forgotten a few things they charge very high for amenities are true let down -1 star. Pool is kind of interesting (Went for myself) but great for children and kids alike. Charge to the room, and a convenient starbucks. I didn't have time to do the wand game but they charge 60 dollars for wand+game quite a price. I recommend prepacking water. Lots of excitement, but they have to fix their game and make their rooms a little bit more innueno to get to four star. Staff was very kind. I wanted to stroll around the hotel around 3am as i woke up and black male asked whether I "need help" no i dont. 24 hour arcade but ofcourse requires coins. I think my lack of prep influenced my decision but plenty of fun to be had and looks like a great place to take kids. read more

At Check in, We were told Gratuity was included in our Meal Package. However the wait staff told us as we are were leaving, that tip was not included, and we forgot it on our receipt. So as not to be further embarrassed we left an extra generous tip (it was deserved). The server deserved to be tipped well!! This could have been avoided if we weren't provided misinformation at check in. Showers didn't have COLD water.... and it was too hot for our kids to use. Advised front desk, and they said there wasn't anything they could do about it. That's "Just how they are". read more

We had such a great time at this Great Wolf Lodge! My kids are 10yr, 7yr, and 3years old and I feel like they were all the perfect age for this resort. Each one of them had such a fantastic time. We didn't do the online check in so we did have to wait about 15 min in line to get checked in. They had all the details correct from what I reserved online. We got our wristbands and went up to our room without any trouble. The room was big enough for the 5 of us, except for the table, there were only 2 chairs. The resort was built in 2008 and you can tell, there hasn't been much updates to the rooms. Which really wasn't a big deal at all, we were just fine in the room we got. The outdoor pool and slides were so much fun! My son said he was only going on the slide once but as soon as we hit the water, he shouted "lets go again!". The indoor part was just as fun, he especially liked the wave pool. My 3-year-old was the perfect age for the kiddy section. She was able to stand the very short line and go down those slides by herself. My 7-year-old also loved the big slides that were inside. The whole resort was clean and well kept. All three of them really liked Oliver's mining! That was cool, they give you a bag of dirt/soil with gems and stones in them. They enjoyed cleaning it and picking out the stones. The three of them also got the Wands and we did the quests! Sooooooo much fun running around the resort looking for clues! We will most definitely be back! We already have plans to come back in a few months. read more

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While the place was under a lot of renovations we still had a great time. Everything was clean, fun, and the only thing that disappointed were the elevators. read more

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I have been standing here for an hour trying to do it to the front desk. I have a half day swimming pass that I've already paid $100 for three people and I tried the kiosks they will not recognize my driver's license, this is the most disorganized mess I have ever seen Needless to say we will not be back read more

I've heard so many people go to GWL (in other states as well), so I was pretty excited to experience the hype. TLDR: kiddos will have a blast, parents will have a blast in their wallets. +This is a kid's dream. The kiddie pool areas are fun, age appropriate, and I sincerely appreciate how serious the lifeguards are in watching everyone since there are a ton of kiddos +Love that everyone receives a bracelet that is the key to your room. It's always a hassle to find your key card hidden in the 5 compartments and secret compartments of your purse, wallet, and pants. The people letting you onto the property when you're driving up also just let you drive in when they see the bracelet, which is just a nice experience +We booked multiple rooms, and I think the Kid Kamp rooms are super cute. Bunk beds in an enclosed space with cute animals on the walls. I don't know the cost of that room compared to a regular room +The quests seem like a fun experience for the kids (I imagine 5+ would really appreciate them). Wave your wand at multiple areas.... They are eveeryyyywhere. Can't miss it +The shampoo/conditioner and body wash are big bottles, which I appreciate vs other hotels giving small tiny bottles that only last like one night.... Which also just wastes more plastic +Rooms are slightly old but they're clean +Rooms are pretty big +Kid shows sprinkled throughout the day in the lobby -This place is not cheap -I called and asked for toothpaste, and they told me they sold it at the gift shop. For the price of this, I honestly did not expect them to tell me that I had to buy toothpaste. Pretty ridiculous -We booked a room with two queen beds, so there is a nightstand in between both beds. Well.... We know that the beds *could* latch onto each other because the bed frame has these metal hooks that could latch, if they decided to. Since they aren't together though, one of the hooks is literally sticking out of the bed frame and both my husband and I got injured because we accidentally walked by without remembering it was there. SO DANGEROUS are you kidding me. We have a toddler, and if she fell or climbed down that part of the bed (so the space between the two beds) she would totally get injured. Don't know why they would have it sticking out like that -Cost of the food inside the water park will cost you an arm and a leg, and the food is extremely mediocre (I get it... we're paying for the convenience. But sheesh). They also didn't give us all of the food/drinks that we ordered either, so be sure to look inside your bags before you leave -Starbucks has a limited menu.... Sad they didn't have my usual matcha drink. Can't order by app, but at least they allow you to pay with the app. I appreciated the soothing music inside Starbucks because the second you walk out, loud dance-y music is BLARING (I don't need that in my life at 7am) -Arcade will also cost you your other arm and leg. And the bubble wand will cost you a kidney ($35... there's no price on the tag -_____- that's how they get you!!!!) -Elevators are slow and the lines are ridiculous obv when it's check in time -Parking fee per night Some tips: -Have someone wait at the water park entrance before 9am and reserve your chairs/tables by putting towels/other items -The water park wristbands can be tied around your kids ankles as well. Since the wristband is long, my little one didn't like the extra length sticking out. I ended up cutting the extra part with my nail clipper, but I imagine wrapping it around their ankle is more pleasant for them -There's extra parking around the back. Drop the kids off at the front and you can park there if there isn't parking available -There's another set of elevators all the way down on the left side. It's usually faster than the main ones, but also note that it's also the one that the workers use so sometimes... it's not that fast either Overall, this is okay for the price that you're paying. Aside from the water park, there isn't much to do since the arcade isn't super big and it's costly. I have no doubt your kids will love it though.... And isn't that the only reason we're all here? read more

Im very disappointed with this location. First, I'll start with the Terrible checkin process. I was unable to use the self checkin kiosks with my reservation for some reason and had to wait 1 hour in line to check in. This is unacceptable, especially when my room was priced at $350 per day plus $15 per day for parking. For this reason alone, i will not recommend this location and seems to be a common issue by looking at the other reviews read more

Okay, we expect better accommodation for the price we paid ($2500 for a suite for 3 nights). Restaurants were closed (one was renovated--during the peak summer season), and one is only open for breakfast and dinner. So we had very limited food choices (pretzel bites, pizza, and burgers); you had to pick and take it elsewhere to eat. Our room did not get clean for two days. We had to call the front desk for housekeeping, but the housekeeper did not clean the separate bedroom and the second bathroom. The water park itself was ok. We won't be coming back. read more

Great wolf has really nice workers and staff!! The rooms are kid friendly and some rooms have a tv and bunk beds for kids!!! The water slides are really fun and epic!! The obstacle water course is really fun and cool but if you are it to ninja warrior or climbing that is the thing for you. The food choices are really good and delicious. The arcade is really fun. The obstacle course outside is really fun and high but if you are scared stay down below and it's harder as you get higher!! read more

It's so fun but don't go swimming in the cold or you will get sick like me. It's fun, but I also saw this nice lifeguard his name is Diego, but he said that it's twin brother's name. He's very funny. He has curly hair and stuff and when he went down to slide, he was like have a nice day girls, but like in a girl voice like it was so funny but y'all should come here. It's so fun. It's worth your money. It's worth your money just come. read more

Had a great anniversary night away added with jacuzzi in our room. I'm so ready to go back!!! read more

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5 stars from the kids, a mediocre 2 tops from the adults. We booked a Saturday night stay in May and arrived at 1:02pm. Everyone knows that you can check in and get access to the water park at 2, so there was a long line. We made it through in about 30 minutes, which was much faster than I had expected. Our room was actually ready early - we got a basic king room with a pull out sofa, the bed was uncomfortable and the pillows were super lumpy. We could already see the water park was really crowded as we waited to check in, by the time we dropped our stuff it was even more crowded. We found some chairs and dropped our stuff and headed into the sea of people. Our kids were in the yellow range - so they had to slide with an adult for the big slides they could go on, I think there were two they couldn't go on at all. As busy as it was, the wait wasn't terrible for the slides. They loved the wave pool, the pool with the stepping stones, and the pool with the slides and the big dumping bucket. Lazy Rivers are always my favorite, but this one was kind of the worst. For 2/3, the current wasn't really enough to keep the floats going at any reasonable pace, the last 1/3 was about what you would expect. I could have also done without the water dumping in several spots from above, one being completely unavoidable. We stayed for a few hours and then went upstairs to get ready for our reservation at the Grounds by Top Golf. Definitely not worth it. One bay was not open and the sensors were tough to figure out. The games were ok, there is a lot of variety, but it's hard to tell what each game is without going into each. At $70 for the hour, not how you want to be spending your time. The menu is not extensive, we ended up having to hit the pizza place and got a pizza to take to our room after we were finished. IF I had to do this again, we would have gone to actual Top Golf and eaten at one of the many nearby restaurants. We had breakfast the next morning at the on site Starbucks, which is always a reliable option. We headed down to the water park area to be there when it opened at 9 - to our surprise, they were letting people in at 8:50. Those first 40 minutes we were the highlight of our stay. We were there before the outdoor portion was open, not sure if both are open if it's a more enjoyable experience. read more

We just returned from our 3 day stay at Great Wolf Lodge in Grapevine, TX. Like the average reviews ours was also a mixed bag. The good: 1) Most of the staff were at least pleasant with some being outright helpful and friendly. One, in particular, was Jo Ann W. in the gift shop. We purchased some bubble maker toys for some of our grandchildren. She assembled them and tested them before we even left the counter. She was fantastic, especially since one of the toys was defective right from the package so she got another one and assembled it and tested it before she would "let" us leave. :-) 2) The rooms are very large and well laid out. They did a recent renovation so the rooms were clean with no odd smells. The fridge worked well. The only complaint is that for such a large room I would have liked a little bigger table and at least 1 more chair, but this is a small complaint. 3) The ice cream shop (this was the only onsite dining experience we had). The prices look high until you see the serving size. The individual scoops are very big and we also had the banana split. It is very high priced until you see the size. I would definitely recommend sharing it at least between 2 people and maybe 3. It is HUGE!! 4) The Magi -Quest was the highlight for our entire family. They enjoyed dressing up and going on their quests. This was true for all of the kids from 5-38. :-) The not so good: 1) Parking is $19 per night per vehicle. While this is not out of the ordinary, Great Wolf Lodge does not offer this information up front at any time from reservation to check in, even including the multiple emails prior to arrival trying to upsell your stay. Very deceptive business practice. I had to do an internet search to even learn they charge for parking. 2) There is a large dislinkage between the customer service number for Great Wolf Lodge and the staff at the actual location. I had 5 different reservations and was getting in on a special rate that was expiring in a few minutes. I just did the reservations quickly to take advantage of the rates but only put them under my name. Customer service said this wasn't an issue and my family could arrive before me and use the waterpark and other resort features even though everything was on my card. At the location we learned this is NOT the case and one front desk person really made life difficult for 2 of my adult children and their families. 3) We were there on a non-holiday weekend and it was PACKED. The outdoor pool was open and we had no problem finding chairs (not shaded) but the indoor park was almost standing room only. 4) We had one of the rooms with AC problems that took a couple of calls to maintenance to get them to come look at it. It wasn't until my son threatened to request compensation for the room not cooling below 84 that they finally came to fix it. Once fixed we had no further problems all weekend. 5) This is an extremely small gripe, but the vast majority of vehicles there are family vehicles, ie, SUV, truck, etc. Yet, the gates to come in and out of parking have the scanner for your wrist band (which should be on your wrist, so not very convenient to scan) is so low I literally had to get out of my truck to use it. You'd think that a family resort would know its customer base and make things as convenient as possible. read more

They have attentive guest services. We arrived in the middle of a dance party and couldn't hear. Many of us on the spectrum so that was rough. The lady was really nice to us when we were obviously overwhelmed. They are very responsive on the app chat. I was hesitant after reading so many 1 star reviews, but it has been a good trip. The kids have loved it. The magi quest is exhausting though. 5 hours in and we still aren't finished. I'm physically fit but all the up and downs on 4 flights of stairs - phew! My feet hurt!!! If you are not physically fit or require use of an elevator, it might not be for you. The pool was warm. Food was surprisingly not terrible. Smelled a little musty but not moldy. The carpet in our room was a little warped and bubbled but otherwise in good condition. Pillows were good. They were constantly cleaning. So many cleaning staff always cleaning. Don't arrive after 8pm if you can help it. The dance party is loud!! read more

Stayed 4 nights/5 days room was never cleaned. Premium room to sleep up to 8, $$$$$. Setting in common area in room sitting for only 5. Coffee maker with coffee for 4, had to ask for more coffee daily. Indoor water park- small child pool water was cold enough that after 20-30 mins my granddaughters lips and finger tips were blue. Water in room-shower would go from warm to cold during a 5 min shower. We took our own trash out on the second full day. Had to stop housekeeper in hall to ask for more towels Food/dinning was not good. I will say most all staff were nice, kind and helpful. Not a place I would go back to visit or recommend to family or friends. read more

2/3 of every amenity was closed They flooded the place with "day pass" attendance so the guest could enjoy the waterpark (which half the outdoor was closed) Nothing was easy to find even with a map Accommodations were that of a super 8 motel and we splurged for a suite Ice cold through the property so the kids would be guaranteed to get sick as mine did day one $2500.00 for a weekend that was wasted read more

Paid for the birthday package, was handed a deflated balloon at a the room door. Got in the room had a broken bed and clogged disgusting toilet. Was double charged for the breakfast add on. While eating breakfast the staff just came and started cleaning the table. Tried to throw away my daughters toy and did throw away her drink even though it wasn't even open yet. Had to console her because she didn't understand why they would do that. read more

Great Wolf Lodge - Deflated balloon - Resorts Near Me - Grapevine, Texas

My two daughter in laws and I took 4 children for a quick trip, staying at the Great Wolf Lodge, Grapevine. Both adults and children were excited, our first trip to GW Lodge. To say disappointed would be a lift up from our true experience. We booked a loft since there would be 7 of us. Our room was not cleaned, the furniture had something sticky spilt and not cleaned up, the faucet for the full bathtub/shower did not work. We requested maintenance who came. He twisted the handle turning it on which we had all 3 adults attempted. I personally tried twice in front of him. On the 3rd time using both hands was able to turn on but could never get to completely shut off again. The tub shower was not clean when we checked in. I saw a maid in the hallway and made her aware. No one ever responded or came to check the complaint. We purchased additional passes to get the complete experience (which were costly) only to find at every turn the passes paid for the minimum experience and for each you had to pay additional to really have the children get to pull enjoy themselves. It was nickel & dime or more like $5 or more per child every time you turned around. We came fully aware there would be additional fees but nothing like what we experienced. The facility was very dated and some "adventures" closed so you missed out. Overall, this was definitely a one and done adventure for our family visiting Great Wolf Lodge. Very disappointed in the experience, the cleanliness of facilities, cleanliness of our accommodations along with the shower not working, then additional fees for everything. There are many other family adventure options and we would not recommend Great Wolf Lodge. Terrible experience. read more

We had such an awesome time at this great wolf lodge, Everyone he was super friendly and there are different stores and restaurants. The Starbucks ladies were awesome ask for that extra 2 pumps of Brown Sugar. read more

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I recently stayed for 3 nights at the Great Wolf Lodge in Grapevine, Texas. The attached photo is the disclaimer I received in May when I received my reservation. I ended up arriving a day early and stayed in the regular room for 8/17. When we checked in Caitlyn helped me at the front desk. I asked about the potential gap between check out and check in for my next reservation starting on the 18th in a loft suite. She told me they had no way to store my luggage and I could not take it to my cabana. She informed me I would have to take it to my car. I flew in so there was no car. She told me the only solution was to check out late and pay the $60 or sit in the lobby with my luggage until the room was ready. So either I am paying for a cabana that now I cannot use because I have to sit in the lobby with my luggage or pay $60 extra to keep it in my room. Felt like extortion. The next morning, I check in early for my new room, store my luggage, and check the app for the time to go to my cabana and pool opens at 10am. I check in at the kiosk and get my new wristbands. I loaded up and headed for the pool at 10. The outdoor pool was closed due to staffing. No message via text that it has been delayed. They tell us when quiet hours are so the technology is there...but nope, I am a mom of 3 with all my gear now standing there for an hour waiting for the pool to open. Maybe I would have gone to breakfast with my kids.....anything but stand there but there was no communication. Finally at 11, we headed to our cabana. We asked when the outdoor water slides would open. We were told by the supervisor that it was a staffing issue. But the slides would open at 4pm. We really wanted to do the ropes course but it seemed crowded and it was a Sunday so we opted to wait until Monday to do that. I asked the supervisor if that would be open Monday and he said yes. When the cabana closed we all packed up, got the luggage and headed up to our new room 8044. You can't make this up. The keys don't work. I text willow and she says there is no one to help us, I have to go to the 2nd floor and have new keys made. I leave my kids and all our stuff at the door and go get new keys made. More wasted time. Next morning I wake up to a text from Jade at the front desk saying the outdoor pool will not open until 5pm and would I like to switch to an indoor cabana. Not really but there are no other options. So we settled in and today was going to be there ropes course day. Since the outdoor pool would open at 5pm that was a perfect fit. We headed over to the ropes course at 11am and it was closed. Due to staffing. If I had been informed of that, I would have waited in the long line for my kids to get that experience the day before. The ropes course experience was way more to me than a $15 arcade credit. I was so frustrated and as you can imagine and by the way, the outdoor pool never opened on Monday.. We packed up early and left the cabana and the pool on our last day. I was so frustrated and angry that I was spending thousands of dollars and the experience was not even close to what was promised. The statement that the "waterpark and other attractions would be open" was completely false. I purchased my vacation knowing the lobby would be closed but that everything else would be open. On top of that the food was average, there was very little relevant communication to mitigate closures and we never got to do the outdoor slides (they were never open) or ropes course (not told they would be closed on Monday). This experience was a challenge not a vacation. It is unconscionable to take someones money and not delver even close to what was promised. Your staffing problem is real and you are selling a product you cannot deliver and that is fraud. And not only not deliver what is promised but make the entire experience a challenge with children at every turn. I would actually not have done this experience in hindsight for free and you would not have either. Utterly disappointing and I will never return to Great Wolf Lodge. I am a single mom of 3 and cannot afford to waste time and money I could have spent on a fun vacation putting my family through this again. Time is too precious and you stole our one vacation this year. Never again. read more

I wouldn't recommend this place you guys charged me $691 dollars for a room the day I went and I only went there with day passes. Instantly charging me $691 but then take 5-7 days to get a refund. what if I had bills to pay, never again I'm visiting this place there are other better options around DFW. read more

Horrible, it was 45 degrees in Dallas outside and they have the air conditioners on the bathrooms/ dressing rooms of the pool. None of the ice machines work. No refills on $8 drinks. You have to scan a bar code on the cup and then you have only 20 seconds to get ice and fill your cup let the fizz settle then time runs out before filling completely especially if your a kid. I thought this place was for kids?? You can't order food in person. You have to use a kiosk. There are 5 kiosks but only one is open so you have to wait in an unnecessary line. Have plenty of people working just not where they are needed and not many speak English. The buffet was closed do to not enough people at the park. Which is understandable, but the only restaurant since the buffet was closed was understaffed so the manager told me and had a ridiculous wait time. Once my $44 steak showed up that was ordered medium came out charred with no pink inside. And tasted horrible! That added a 20 percent gratuity to the ticket because there were six of us. So because I have a family of six we had to pay extra $$ to get a room as well that had a loft because all the other rooms were booked that would sleep six. But remember the buffet was closed do to not enough people on the books?? The showers were pretty warm not hot but that would only last for about two minutes at a time and it would get cold and slowly heat back up for only 2 minutes. The black mold growing on the floor in the bathroom is a nice touch as well. The bathroom floor in luxury vinyl plank. Which means it is not secured to the ground. It just lays on top. Meaning if there is mold on top of the floor there is definitely mold growing underneath the floor that is not glued or mortar to the ground. Oh did I mention you have to pay to park. Not valet but to park in a parking lot that is only for this facility. $15 to park my own car about 1/4 mile from the door per night??? This is just my first night here Afraid of what is to come. Is this a motel 6 or a $400 a night hole?!? HORRIBLE!!! read more

Great Wolf Lodge - Just a little mold for you respiratory system - Resorts Near Me - Grapevine, Texas

Where do I start? A. Built in 2007, the bathroom needs help. B. Food options are limited to mostly fast food. C. Elevators are old and even stopped working. D. The indoor water park is ok but extremely overcrowded and again low quality. E. Understaffed with minimal security presence. I know this place is for kids but it's obviously just a profit center now for ownership. Rooms are bare and in sad condition. I bet this place was nice in its day but it's been neglected and is way overpriced. read more