They have attentive guest services. We arrived in the middle of a dance party and couldn't hear. Many of us on the spectrum so that was rough. The lady was really nice to us when we were obviously overwhelmed. They are very responsive on the app chat. I was hesitant after reading so many 1 star reviews, but it has been a good trip. The kids have loved it. The magi quest is exhausting though. 5 hours in and we still aren't finished. I'm physically fit but all the up and downs on 4 flights of stairs - phew! My feet hurt!!! If you are not physically fit or require use of an elevator, it might not be for you. The pool was warm. Food was surprisingly not terrible. Smelled a little musty but not moldy. The carpet in our room was a little warped and bubbled but otherwise in good condition. Pillows were good. They were constantly cleaning. So many cleaning staff always cleaning. Don't arrive after 8pm if you can help it. The dance party is loud!! read more

Stayed 4 nights/5 days room was never cleaned. Premium room to sleep up to 8, $$$$$. Setting in common area in room sitting for only 5. Coffee maker with coffee for 4, had to ask for more coffee daily. Indoor water park- small child pool water was cold enough that after 20-30 mins my granddaughters lips and finger tips were blue. Water in room-shower would go from warm to cold during a 5 min shower. We took our own trash out on the second full day. Had to stop housekeeper in hall to ask for more towels Food/dinning was not good. I will say most all staff were nice, kind and helpful. Not a place I would go back to visit or recommend to family or friends. read more

Where shall I start? Maybe with a teenagers at the reception check-in desk, or the fact that Starbucks says it opens at 7 AM and does not, or maybe the shower leaking dripping keeping you from getting a good nights rest, or maybe the fact that it's took me eight phone calls to get the reception desk on the phone and oh actually it's reservations again. So I never actually spoke with reception. That's exactly why I'm writing this, just too many things to ignore. If you have the free time of a retired person and a patience level similar Mother Theresa then you'll probably have a good time. We did not. read more

What a great time we had! This was our first stay at GWL and what a wonderful time we had celebrating my daughter's 9th bday with some friends! We booked a "Regular" 2 Queen Beds We stayed 1 night (arrived at 1 pm/stayed till 5 next day) Did 2 "Wolf Passes" so the girls do all the experiences Did 4 Breakfast Buffets Pros- Friendly/Attentive/Kind Staff Water park was a blast Quests are so fun! Ropes Course was great! Mining Experience was very engaging Breakfast Buffet was DELISH! Room was clean & had a small fridge & microwave Cons- Room Shower did not work great/Handle got stuck Arcade Credits to "Play" WAY too high Did not get great directions on how to "Start" 1st Quest Definitely need to plan accordingly & set aside $$$ I would definitely recommend this as a Unique/Fun experience for family & friends on special occasion. read more

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You need to staff the front-desk better for check-in and out. The wait lines were up to an hour, which started the trip on a sour note. Kids had to be entertained, as we couldn't go and use the water park yet, having not checked in. The main lobby hasn't been dusted in ages. There's a thick layer of dust on the lobby tree. Magiquest is halfway in the middle of a renovation, and apparently it has been that way for months. If you're remodeling one of your attractions, do it faster; the experience with lots of "coming soon" signs is unattractive. We ate off-site, which was a good choice because there's plenty of nice local restaurants just a short drive down the road. You might have more food sales if you priced it better... read more

My two daughter in laws and I took 4 children for a quick trip, staying at the Great Wolf Lodge, Grapevine. Both adults and children were excited, our first trip to GW Lodge. To say disappointed would be a lift up from our true experience. We booked a loft since there would be 7 of us. Our room was not cleaned, the furniture had something sticky spilt and not cleaned up, the faucet for the full bathtub/shower did not work. We requested maintenance who came. He twisted the handle turning it on which we had all 3 adults attempted. I personally tried twice in front of him. On the 3rd time using both hands was able to turn on but could never get to completely shut off again. The tub shower was not clean when we checked in. I saw a maid in the hallway and made her aware. No one ever responded or came to check the complaint. We purchased additional passes to get the complete experience (which were costly) only to find at every turn the passes paid for the minimum experience and for each you had to pay additional to really have the children get to pull enjoy themselves. It was nickel & dime or more like $5 or more per child every time you turned around. We came fully aware there would be additional fees but nothing like what we experienced. The facility was very dated and some "adventures" closed so you missed out. Overall, this was definitely a one and done adventure for our family visiting Great Wolf Lodge. Very disappointed in the experience, the cleanliness of facilities, cleanliness of our accommodations along with the shower not working, then additional fees for everything. There are many other family adventure options and we would not recommend Great Wolf Lodge. Terrible experience. read more

We booked in November for a small family reunion - two adults, two kids and two seniors in March for spring break. We understood there would be construction and tried to prepare with extra grace and patience. Pros : clean facility, very short lines right at opening, nice rooms Cons : food in the water zone. Oye vey We optimistically made a mobile order never imagining we would wait one hour and thirty minutes for food. A lady actually had to wait 25 minutes for one can of beer and another little girl salivated looking at the dippin dots freezer waiting 35 Minutes for the employee to simply open up the cooler and scoop out her overly priced dessert. We called their food system hangry Keno (Trademark pending) I got to know the life story of all the other fed up parents standing in our swimsuits and telling our hungry kids to wait, and wait and wait. I then would turn into warning karen -- advising newcomers that I had been standing and waiting for an hour plus. I got to know a Michigan mom and her kids and memorized all my acquaintance orders and order numbers. It got so bad that when and order was actually ready we all yelled in happiness for making it so long. My husband likened the experience to a life raft. We ate for $47 and one hour and a half of standing and waiting..... I told the kids I lived outside the food stand now. The fire alarms during construction have been aggravating. We had six yesterday and already six today and is only 11 am The magi quest is sort of a dud -- ours reset and the kids lost interest in the integrity read more

I wouldn't recommend this place you guys charged me $691 dollars for a room the day I went and I only went there with day passes. Instantly charging me $691 but then take 5-7 days to get a refund. what if I had bills to pay, never again I'm visiting this place there are other better options around DFW. read more

Horrible, it was 45 degrees in Dallas outside and they have the air conditioners on the bathrooms/ dressing rooms of the pool. None of the ice machines work. No refills on $8 drinks. You have to scan a bar code on the cup and then you have only 20 seconds to get ice and fill your cup let the fizz settle then time runs out before filling completely especially if your a kid. I thought this place was for kids?? You can't order food in person. You have to use a kiosk. There are 5 kiosks but only one is open so you have to wait in an unnecessary line. Have plenty of people working just not where they are needed and not many speak English. The buffet was closed do to not enough people at the park. Which is understandable, but the only restaurant since the buffet was closed was understaffed so the manager told me and had a ridiculous wait time. Once my $44 steak showed up that was ordered medium came out charred with no pink inside. And tasted horrible! That added a 20 percent gratuity to the ticket because there were six of us. So because I have a family of six we had to pay extra $$ to get a room as well that had a loft because all the other rooms were booked that would sleep six. But remember the buffet was closed do to not enough people on the books?? The showers were pretty warm not hot but that would only last for about two minutes at a time and it would get cold and slowly heat back up for only 2 minutes. The black mold growing on the floor in the bathroom is a nice touch as well. The bathroom floor in luxury vinyl plank. Which means it is not secured to the ground. It just lays on top. Meaning if there is mold on top of the floor there is definitely mold growing underneath the floor that is not glued or mortar to the ground. Oh did I mention you have to pay to park. Not valet but to park in a parking lot that is only for this facility. $15 to park my own car about 1/4 mile from the door per night??? This is just my first night here Afraid of what is to come. Is this a motel 6 or a $400 a night hole?!? HORRIBLE!!! read more

Great Wolf Lodge - Just a little mold for you respiratory system - Resorts Near Me - Grapevine, Texas

We went here as a family for Spring Break. First, I'll start off by saying don't pay full price to stay here. There are so many deals available online and if those didn't exist, I wouldn't recommend staying here. The staff was always friendly and helpful. The rooms are getting a little worn, and the rooms on the same level as the pool are extremely humid. I actually ran back home to get a fan because the thermostat in the room couldn't get the temp below 76. Many of the restaurants were closed, but what we did have was not worth the money. We brought quite a few groceries with us to cut down on cost. All in all, it's the water park that makes it worth it for a family with kids. I would go back, but not very frequently. read more

Where do I start? A. Built in 2007, the bathroom needs help. B. Food options are limited to mostly fast food. C. Elevators are old and even stopped working. D. The indoor water park is ok but extremely overcrowded and again low quality. E. Understaffed with minimal security presence. I know this place is for kids but it's obviously just a profit center now for ownership. Rooms are bare and in sad condition. I bet this place was nice in its day but it's been neglected and is way overpriced. read more

We have been bringing our son here since he was 3. He is now 12, and he still loves it just as much. They have made some recent changes to meet other competitors like Kalahari, which are appreciated. The rooms are cozy with all the necessary amenities. There are several food and beverage options, including adult ones, finally. The pools are always clean and guarded. I would definitely recommend bringing your family here for a fun and relaxing getaway. We will continue to make GWL our annual family December trip for as long as our son wants. read more

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READ THIS BEFORE BOOKING!! This trip was our second stay at the Great Wolf Lodge in Grapevine, and it was a complete disappointment. We will not be coming back. The hotel is undergoing major construction, which is not disclosed in detail before booking. We called ahead specifically to confirm that the outdoor area (water park, slides, and Rope Climbing Course) would be open during our stay. The outdoor area was the main reason we chose to return, as we had already experienced the indoor portion during our last visit. The staff assured us it would be open, but that turned out to be a blatant lie. We stayed from Monday to Thursday, and the outdoor area was closed every single day. Each day, the staff gave us the runaround, promising it would open later or the next day. Eventually, they shifted to the excuse of low staffing, which they must have known about when we called weeks before. We would have booked elsewhere if they had been honest from the start. The entire hotel desperately needs updates, and the construction is ongoing everywhere. It's great to see that updates are being made, but these disruptions should have been clearly mentioned on the website and reflected in the pricing. They weren't. The noise was unbearable--we couldn't even have a normal conversation during breakfast due to the constant drilling. It felt like we were eating on a construction site. There is also no impressive lobby or panoramic view of the waterpark - that area is completely covered and under major reconstruction (see pictures). The check in is now in the back of the resort in a depressing-looking conference room. We were really looking forward to this trip, but it turned into a frustrating and unpleasant experience. Save yourself the hassle and look for other options. This location needs to reconsider how they treat their guests seriously. We mentioned our disappointment at the front desk, and the staff offered us a 25% discount on the room prices, which was a nice gesture. However, after thinking about all of the disappointments (there were some room issues that I don't even care to type up) and the fact that literally 50% of the attractions were inaccessible (see the picture of the map - the highlighted section was closed the entire time), a higher discount should have been offered. We will definitely not return. read more

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My Sister and I take her kids everytime they visit. There's literally something for everyone from the scavenger hunt to the lazy river. With a little show/club at night for the kids! And the Starbucks inside is an AMAZING touch. I would say though, the indoor pool is ALWAYS hot and sticky, as expected, and the drinks used to be better and not so watered down and less flavorful. Speaking of pool, the outdoor pool is always fun with the DJs and good music. I remember doing The Wobble with a bunch of moms at the edge of the pool. It was such a vibe. Be prepared to spend a LOT though because your kid is going to want to do everything. The arcade isn't too expensive but the wands for the scavenger hunt and all the little accessories are at a very high price. read more

Great Wolf Lodge - Drinks by the pool - Resorts Near Me - Grapevine, Texas

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it was fun i went and did a day pass with my siblings and dad and to be honest it was fun but needed more slides and a bigger lazy river still fun but the rooms are overpriced so we went to a different hotel read more

First time here and won't be back. For the money that was spent, it is not worth it. Amy at check-in was great, very helpful. Most of the staff is young, although most are very polite, some of them have no idea what they are doing. Very frustrating when you're trying to get info and they just stare at you like they are lost too. Food choices are limited, so that was disappointing. Again with the price you pay, you would expect a lot more. The wrists bands never worked while we were here. Had to be given a new one and still nothing. Lines are very long for everything and there's no sense of urgency. The smell of marijuana throughout the building was ridiculous. Although I know staff can't stop anyone from smoking, I know they could smell it on people but did nothing about it. This is not an environment I wanted my grandchildren in and very disappointing. Not sure if there was an AC issue, but it was hot everywhere we went inside the building. And the elevators never worked, ended up taking the stairs most of the visit. And clearly there is no dress code. Apparently you can get a day pass, dress and act like an idiot and nothing will be done about it. Overall, would not recommended and will not be returning. read more

Edit: we just got our itemized bill and they charged us for the pool towels that we absolutely turned in. Check your bills! All of the paid for activities are a lot of fun for the kiddos. They couldn't however, seem to be able to tell us a time for the movie they play in the lobby supposedly each night. We were told 8, sat there and waited while they had a dance party instead, were then told sometime after 9, then told that was it for the night that they wouldn't be showing it. The ice cream employee told us they were super short staffed. For upgrading to a suite we weren't as impressed as we thought we would be. The room was pretty dark and humid, no full length mirror, no hair dryer, toilet had a janky handle and ran throughout the day. There was also a bright LED strobe on the smoke detector that blinks 24/7 so good luck sleeping well. The outdoor ropes course has little to no shade even for the parents. The quick service food was pretty good though. Overall fun but we feel like we could spend our money better somewhere closer to home. read more

Absolutely enjoyed The staff. Every staff member at the Lodge is very friendly and helpful. The water park was amazing.!! Although we had a incident where me and my 9 year sons raft turned over and our lifeguard was nowhere to be found. Also I'd recommend ATM machine because at 4am I was thirsty and I want to every floor and all the vending machines took cash only. Food was decent, I definitely enjoyed breakfast more then dinner. Pastas was good, burger was good but my ribs for the price I paid was definitely not worth it at all. Overall I recommend giving this lodge a chance. Definitely a lot to do and fun to be had.! read more

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Your pool area was so pack that we couldn't even enjoy it and also we had to all get out of the pool due to the chemicals were burning everyone's eyes ! Then the electricity went out and everyone that had place a food ordered didn't get there good and we couldn't get into the rooms it was super cold all in all bad experience will never come again ! Kalahari is so much better plus the pay is worth it because you get so much more and better service! read more

For over a Decade now , Great Wolf lodge resort and this location in particular has been a yearly family get away for us, sometimes with us even visiting multiple times in a year. The convenience of it being year around regardless of outside weather has always been a major plus for us. Sadly, We took a 2 year break vowing to never return ever again. A couple of years ago the room that we had was invested with bed bugs. It was a traumatic and horrific experience to wake up in the middle of the night with bed bugs on the pillows and through out the sheets that although this has been a staycation for us since we've been residence in Texas , I vowed to never return again. Great wolf lodge was very accommodating and apologetic during that time, and I understood that they have visitors from all around the world with different cleaning and sanitation practices etc . They returned my money In full and even offered another room at no charge. However, I chose to accept my refund and go home. Fast forward 2 years later (to now ) and my daughters were practically begging to return . With the pandemic very much still present, they hadn't gotten out too much in the last 2 years , so I surprised them with a staycation/ditch day from school. I had been having a horrible day or even week, and I even caught a flat on our way to the resort , so my spirits were a little down And I was feeling really defeated. However the receptionist (SKYLAR) was the sweetest and most helpful person ever. She confessed that she had been having a really challenging day and had encountered some very nasty and rude people , but that I had really made her day with how pleasant and Sweet I was to her . We shared an emotional moment as I expressed to her how my day had been very much similar to hers and her sweetness had turned much of it around. She thanked me so much and asked if she could pay for our dinner for the night . It was the sweetest thing ever , especially with us having 8 people in our party. I attempted to tip her in which she refused to take it and explained that she wasn't looking to be rewarded that she simply wanted to show her appreciation. It really does pay to be kind and not be a reflection of what you're dealing with , because you never know what someone else is dealing with . And that was proven between her and I . We simply helped better each other's day. We truly enjoyed our stay completely. We Came during the week so we had the water park mostly to ourselves. The Water park was nice and clean and our hotel room was beautiful. For the most part Covid practices were in effect with hand sanitizing stations and requiring that anyone who isn't fully vaccinated wear a mask in public areas. But of course no one has the time or energy to be playing the Covid police and asking that full vaccination proof/ cards be provided. We had dinner at HUNGRY AS A WOLF , and the pizza there is delicious. Very cheesy and huge slices. Really 1 pizza was plenty enough for all 8 of us . So our yearly visit/s are back into motion. There always have really good deals On Groupon as well as they always offer A number of different promotions and discounts, (military discount being one). It's Definitely a place to check out if you haven't already. It's Kid and adult friendly offering some many different things and activities( arcade , spa, different restaurants, story time etc ). Again, I have to say thank you soooooooooo much SKYLAR .. You're awesome and I pray that you continue to be kind and that many blessings come your way in return. read more

Great Wolf Lodge - Resorts Near Me - Grapevine, Texas

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Check in is at 4pm per website and app but no guarantee of room actually being available at 4 per staff. So prepare to sit and wait. Staff is "helpful and chipper" but literally no help. When I questioned room not being ready I was told "no guarantee of 4pm check-in". When I questioned when room would be available I was told I could not be given an estimate. Vacation is off to a great start. ‍ Lodge is old and dingy. For price your paying stay at Gaylord instead. Gaylord is nicer and reservations actually mean something. We chose Great Wolf for indoor water park but if weather is doable for outdoor water Great Wolf is a total waste. read more

Okay to start out. We came in the water and the areas way too hot. You can't breathe in there cuz it's way too hot. Then they have the outside pool area closed. You can't get in there. We started asking all kind of people about things and none of the workers want to speak English around here so they don't know anything. So you have to listen to other people to give you instructions around here because none of the workers know anything that works here. Then we get up in our room and our bed is totally broken. You cannot get a hold of anybody outside to talk to anybody. And the sheets and pillowcases on the broken bed was dirty and clean for the price that you pay this is just completely ridiculous. You should not have to pay $400 a night for a room and have a broken bed and very very hot water when Texas is hot anyways. My. Room. Was. Dirty. How. Can. They give you a broken bed read more

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Came here for a 3 days weekday birthday celebration for my son. Driving up to the lodge entrance is a stunning view. We hoped that since it was a weekday it wouldn't be as busy. Boy was I wrong! There were lots of people in the establishment. The check in line was long and took about 45mins -1 hr wait. They were able to give complimentary vouchers for ice cream and a meal for the birthday boy. I like the fact they gave free wolf ears headband too. For the price we're paying we're trying to take advantage of everything! The room and wolf den cabin was nice and clean. The TV however had a weird blue hue. The TV has the map of the lodge which was neat. I find it cool how the wristband can also double as a room key! As for the pool it was big enough to keeps the kids entertained for a couple of days but by the third day they were over it. The rope course was closed off the 2nd day we were there and the outdoor pool area was closed for maintenance all throughout our stay. I'm a bit disappointed as that wasn't disclosed and couldn't fully enjoy the whole water park. The deepest the pool gets is 5ft and that's in the wave pool. Everything else is about 3-4ft on average. I have to warn you, the pool is very salty and it makes your eyes burn. I don't open my eyes under water..when I was sitting in the adult jacuzzi area my eyes and my bf eyes were straight burning... An observation I made was the kiddie pool area had to be rope off cause of some accidents (probably poop?). Then about a couple hours later it open back up. I find that odd because usually they will need to be closed for a day so they can chlorinate and disinfect the area and wait it off. Not sure how sanitize the whole park pool area is..if you're at high risk for COVID this park is not for you. The arcade was decent. 95% of the machine were operable. It's a bit small and enough to keep the kids entertained for a an hours but that's it. The kids says the prize area was disappointing and that they got sucky toys. Not much to choose from. I agree with them. There isn't a whole tons of options and lot of the toys ticket cost were pretty high up. After spending a hundred dollar at the arcade we got some cheap dollar toys prize... I needed to go back to the lobby to ask something midday and there's two staff working the front. I waited about 35mins although I was second in line. It took a very long time and they need more people working the front. It was upsetting. However it was worth it because my son lost his goggles and they were able to give him another one which was a nice gesture. I appreciated it. You don't need to leave the resort! They have everything here. I was surprised the breakfast buffet has a lot of options and the food quality was pretty good. I enjoyed it! However the meals at Buckets (located inside the waterpark) and Pizza were meh. The food was subpar. The kids did the rock mining thing and for the price for dirt and rocks, I wish they had better and bigger rocks/gems for the kids to take home..a bit underwhelming...would not recommend... Overall it was a decent experience and the kids had tons of fun. In my opinion I would say this park is good for little kids to young teens. Older teens to adult not as much. Sure you'll have some fun but because of the shallow water and smaller pool area it's more a one day thing and you'll get over it quick. Unfortunately I personally wouldn't come back as this place break the bank. read more

Tis the season to run out of ingredients and 86ed menu items, and maybe they ran out of an ingredient or two, but my friendly bartender Miss Maria pool bar area, offered a suitable suggestion which only could have come from an expert in mixology! I was disappointed that there was not coconut and pineapple, but we laughed about reinventing the wheel and she made a amazing cocktails for us while our grandkids were lost on slides in the steamy sauna like environment. We are still howling right now on the airplane on our way back to reality. Kids will have permanent memories of Christmas 2024. Anyway, I can only give this review a 3 star because of issues about stock shortages that could have been prevented on a major holiday, but send praises to all the smiling cheerful staff working on Christmas Day, and thank every one from the front desk to the speedy staff hustling about making our experience amazing. Thank you so much!! Will we come back? Yes read more

This place is not only poorly designed but not properly maintained. A majority of the water park features were inoperable, the hotel rooms were dingy and overdue of repair and the food was atrocious and inedible. We had low expectations but this was much worse. We could not wait to leave and never return. read more

It's a very fun costly place for the kids. We had a rude greeting upon check in. No soap for washing hands in the room. No way to call front desk for assistance. Beds are not true queens and old, sunken in creaky mattress. Otherwise we had a great time. read more

Our stay was amazing and what would've Made it 5 stars is a better more updated room. It seemed a little dated and for the price it should be pristine. I will say the staff was amazing with helping with our lost wolf pass and a stolen build a bear character!! That just takes it the extra mile and we will for sure be back! The water park was clean and had great options and unfortunately didn't get to checkout the outside pool and slides because of the time of year but look forward to it! Oh and all the fun activities for the kids are amazing! Coloring, trick or treating, dancing and more! read more

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First time at an indoor waterpark! The drinks were strong and the game room was awesome. We did room service and the food tasted alright and the portions were huge. (Definitely worth it if you've had too much to drink and don't want to leave your room) It was a get away from our kids, but we will bring them next time cause it was so much fun. Staff was nice and helpful. read more

Not very many pictures when we went to look up this place. We basically came here because of the name but we bought 3 nights and I left after the 1st night. The water park water is very cloudy and look dirty even when we go to the park at 9:00 a.m. . Never got screened here and covid-19 is still real and Great Wolf definitely looks like a hotspot for covid-19 I only stayed one night but my family remains here. I couldn't do it It's not clean enough during the pandemic for me and everybody is just wild inside of here. And there is a lot of people I mean a lot. SCARY!!! No 6 ft distancing at Great Wolf I'll post pictures when I go down there until my family goodbye read more

Great Wolf Lodge - Cloudy water - Resorts Near Me - Grapevine, Texas

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What a fun place we've been here three times now! We come from Oklahoma but the drive is worth it. However do be aware that the kid cabin mattresses are ROCK solid hard, very uncomfortable. With that said we unfortunately booked a kid cabin room with only one queen bed which only sleeps one or two people and it was a group of 5 of us. We slept horribly through the first night. We decided to ask the front desk if they could change our room and this wonderful woman named Melissa, from Brazil helped us out! She was very very kind if it weren't for her great help we would have left with back aches and a bad mood! So thank you Melissa for your positive attitude! Overall Great wolf lodge is such a great vacation spot for both kids and adults. read more

I love this so much I want to cry but I'm worried that I will get a little sick. The slides are super fun, here's a tip, there's a microwave and we made brisket sandwiches in the room, we brought chips and different types of sauces, we brought them to the water park. They were lovely between sliding down the slides ! read more

Update: The hotel called and confirmed there were bed bugs in my room! They told me there were bed bugs in the box spring when they did their own investigation! read more

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So fun! It's always a blast going here. I go here once a year and it's always fun. I highly recommend coming.

Had reservations for Nov 2024. Called in 9/1/24 to cancel my reservation. Told me I had to pay $40 due to policy. Asked if we could get it waived since we're cancelling reservation 2.5 months ahead of time, which is plenty of time to rebook our cancelled reservation with another family. Wouldn't budget, kept quoting policy to me. So, enjoy my $40.00 Wolf Lodge. Will not spend another dime with y'all. We were ready to rebook another vacation at another date but nope. Will just keep giving money to the Mouse. *wolf howl. read more

Great to get a Day pass for the kids that's about ALL!!! I stayed Dec 24-26, on arrival I place the room on about 80degrees at 6:30pm. We get back to the room from sight seeing about 10:30pm & the room is still ice cold. I spoke with front desk around 11/11:30 & maintenance didn't get to my room till 1:30am, my whole party has been UP ALL NIGHT Freezing. Maintenance pulls out a filthy air filter & proceed to tell me the HOT WATER was DISCONNECTED. Took him till about 2:30/3am to finish and placed the filter back...We all woke up with sniffles & too top Everything off there is a/c in the water park when it is Freezing in the lobby, WE WERE ALL SICK CHRISTMAS NIGHT till today Dec.29th. The BEST they could do was refund half of my first night... Would NOT RECOMMEND read more

Great Wolf Lodge - Filthy air filter that was placed back inside ... - Resorts Near Me - Grapevine, Texas

The food service was horrible, I was served raw chicken and tons of peers got food poisoning. Not only was the chicken raw, but everything else they served. Please do not eat here and don't take your kids to this establishment. read more

After scouring online reviews and hesitating between Dallas' Hilton Anatole or GWL, with pre-teens and younger, I was thrilled that we booked GWL after all! Talk about a Disney-like experience this was our first stay and we plan on going back. From the courtesy Wolf ears at check-in to on-site Starbucks, to our perfectly situated room for the whole family-- we were very pleased! Cleanliness? It is very clean. The Waterpark stays so well maintained, there are trash cans everywhere and staff members just a few paces away. I was simply impressed! Plus, our Kids Camp Suite came at a steep discount (40% off) during an online sale. They have great customer service when you call by phone, too. Plus you can download the app. But if you forget to early check-in via email or app, and if you have to stand in line at check-in know that there are plenty of things for the rest of your party to do when you walk in and wait. My wait was about 20 minutes and they worked quickly at check-in! Story time was happening in the lobby, lots of activity, and the treehouse near the stairs caught our attention. I finally get the hype of this place...it's truly fun for the entire family and it's very convenient, in all aspects! *PS* there is an 18+ Hot Tub for the adults and that was a great retreat amidst the busyness with the kids! read more

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Don't go here. I mean unless you can get the entire stay with everything included for 200 a night. We paid 1400 for one weekend. That just included a room and food. Everything costs extra! I mean literally everything. You buy a 20 oz drink and they literally limit you to 12 oz. I'm not kidding it's a machine you scan your cup and it shuts off. Also almost every bathroom was missing walls or whole urinals. The food was literally terrible. Parking wasn't available so we had to valet. We spent the first hour of the water park looking for seating at a place we spent 1k+ to be at.. and my goodness the rooms... they are atrocious. The beds an all caved in old spring mattresses with literally stains on 99 percent of the linens. Even the outlets didn't work.. please save your money. Or go stay a mile over at the Gaylord where you actually get something decent for your money. read more

We had a fun time here! Great variety of fun for our 5-year-old! Loved the atmosphere. Good hotel rooms. Super friendly staff. A little dusty here and there in the lobby but mostly it was clean. Super helpful staff when we were leaving, one man helped us with our luggage. Overall great experience! I would suggest getting some meals delivered...you will have to meet with the driver outside since the lodge doesn't accept deliveries. We did enjoy breakfast there but most of the other food was overpriced. read more

I went to this place twice. The first time, I threw up for hours the night when I got home. Then, I heard that someone pooped in the wave pool. There were even some kids that wanted to fight my friend group. The second time I went, nothing was wrong. No one was mean, nobody pooped, and I had a great time. I would also say this place is around 80% for kids. read more