2026 Yelp 100 Challenge - #3 Visited New Years Eve and I was surprised at how busy it was. There is loading and unloading lanes in the front, but you are unable to leave cars unattended. Parking was $19 per day just to park in the lot. Waterpark is open from 10 am - 8pm Magic Quest is open til 11pm With several other fun options located on the first floor. Downloading their app allows you to get updates on upcoming events but not much else. Communication was provided via text and there are attendants on each floor willing to answer any question you may have. Our room was clean and there were plenty of towels available. The waterpark was fun with a spacious kids area and a giant dump bucket. Lastly the restaurant on the 3rd floor had delicious food and friendly service. My family and I had a great visit and look forward to returning soon. read more

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Normally, we go to the Kalahari Hotel in Round Rock. However, this weekend we decided to stay at the Great Wolf Lodge because to avoid the 3 hours drive. Pros: 45 minutes drive. People are friendly. Clean. Cons: Over priced on everything. Paid parking $25 The rooms aren't cosy at all. Cement floors. No carpet. Very small windows. The breakfast was the most disappointing part. It is not even close to the Kalahari's, yet they charge more than the Kalahari. Embassy Suites hotel serve the same exact buffet but for free and the room rate is $300. This hotel charges $25 per person for the breakfast and the room rate $445. I think Kalahari is worth the drive. read more

We have been going to GWL for nearly a decade. With our large family we spend thousands of dollars each stay. We usually go once or twice a year and are voyager club members. Our reservation was placed on 3/9/26 (yesterday) for check in 3/17/26 (8 days from reservation date) at 4pm. This morning (3/10/26) we received notice about a school activity and immediately reached out to cancel. This is the GWL Standard Change and Cancellation Policy: Guests making a reservation eight or more days from their arrival date have 24 hours in which to modify or cancel a reservation with no penalties or fees. So after waiting on hold for 20+ minutes we finally were put in contact with a representative to assist in our cancelation. We were informed that since the "call for cancelation" was in less than 8 days of reservation they were going to charge $100 fee! I referenced the verbiage from THEIR CONFIRMATION LETTER that states if I cancel within 24hours (keep in mind reservation was placed last night and I am now canceling at 9:30 in the morning) there would be no penalty or fees since reservation date was 8 days from check-in. After several used car salesman tactics of "let me check with management", I was informed that the normal $100 fee would be reduced to $50. I don't understand how there is a fee at all if we are in adherence to the guidelines stated on their confirmation letter. Each stay there have been more and more hidden fees but we kept coming back because of nostalgia. However it is clearly apparent with the decline in upkeep, predatory fees, long hold times, lack of ability to modify reservation on website or in app - they do not care about their customers regardless if new or returning. I asked for confirmation of cancelation and proof of refund in writing. What I received was a pdf of a cancelation notice, no official company logo or letterhead which seems pretty shady. I took a screen shot of app showing reservation as canceled. We will not be returning. 0 stars - do not recommend. Go to Epic instead or save up and go to Kalahari. But GWL - Never again read more

Dusty!!! They fool you with the lobby. The experience at the lobby sets the stage, the sounds he assistance the sights. But then you get to the main reason were all there... the indoor waterpark. First of all, it is tiny. TINY!! Crowded, dirty, gross. There is an outdoor attraction that requires you to wear closed toe shoes and you have to wall through the water park to get there. Picture sneakers on wet floors, dirty sneaker water and barefeet, then picture that water flowing into all the pools. Yeah. This place will take all of your money. As expected the food and drinks are very overpriced, not to mentioned the lines to order at kiosks. Food is gross. We ordered chips and salsa, they charged like $3 extra if you want a tiny cup of jalapeno peppers and its extra for cheese and guac..all in all they didnt give us our jalapenos and salsa. None of it was good. We were smart to just door dash our food instead for dinner. If you look up you can see the thickest layer of dust all over the pipes and tubes. All the slides are corroded by rust. How they are still holding up? Maybe they are waiting for one to fall. The lazy river is a joke. Takes me longer to get around my kitchen island. The rooms are not impressive. Its all a facade. A bad one. The linens are almost disposable. Tiny beds. Tiny table in the room. We had to eat on our beds. Could not get the room to be cool at night but here is the biggest problem I personally had... I was haunted at night in room 6050 at 2 am. This entity was very persistent and did not feel friendly. I have stayed in one of the most haunted hotels in Texas (the Menger) and have never had an experience like this at a hotel. No one got a wink of sleep, not even the kids. I just wanted out of that room so fast. We did not wait for checkout to leave the room. Additionally they try to upsell everything. Take the wands for example. My kids see the little kids wanding away.. looks pretty cool. We go see the wants and they start off at $25 per wand. Do you get to go off and start wanding away with your budget wand? no you must pay for the "game", oh dont have time for a full on game because youre only there for one night? no problem the have a non game feature that you have to pay for so you can kind of interact with the tree trunks. Oh but DONT forget you also might want to buy a wand topper which is another additional fee so that your want appears complete and you can have "extra" powers. If you are thinking about the game pack let me tell you maybe only the ropes course is worth it. The laser tag game the room is tiny, the bowling is mini bowling, and the top golf looks dead. read more

We came to Great Wolf Lodge on a whim as we were sitting around, wondering what to do after the holidays. We scored a good deal on a room and purchased the pup pass before arriving. Parking was easy found a spot pretty quickly and our room was ready when we got there. We did have to wait in the long check in line because your account with Great Wolf Lodge has to match the credit card holder's name otherwise you can just use one of the kiosks. They have activities that are free in the lobby such as story time, dance parties as well as bingo. The main thing that we spent our day doing was having fun in the waterpark. We went downstairs in the food court area to grab a bite to eat. You can conveniently order in their app so that way your order is in and minimizes the wait. There are a lot of people down there wanting to eat! Magiquest is fun so bring your wands and if you don't have one that are available for purchase. Room was cozy and comfortable. Yes this place gets busy but it is part of the fun! We would definitely come back for another family getaway! read more

Great Wolf Lodge - 12.26.2025 - Resorts Near Me - Grapevine, Texas

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My family recently stayed at Great Wolf Lodge, and overall I'd give it a 6/10. There are definitely some highlights. The lazy river was a big hit and super relaxing, and the arcade is honestly really cool with a lot to do. The bowling is cute and fun for families, even though it's very small. We also tried the VR experience, which was actually pretty cool and something different. Food was a mixed bag. The pizza was good, and the nachos were easily the best thing we had there. On the flip side, the burgers were pretty terrible, especially for the price. Speaking of price, that's one of the biggest downsides. We spent around $700 for 2 nights including food and the room, which feels pretty steep for what you get. On top of that, there are a lot of little extra charges that add up--$25 a day for parking, being timed on drinks, and even timed while bowling, which takes away from the experience a bit. Some of the attractions also felt smaller than expected. The laser tag area is tiny, and while fun, it's over pretty quickly. Overall, it's a fun place for kids and families, and there are definitely some memorable parts--but the pricing and extra fees make it hard to fully justify. If you go in expecting to spend quite a bit and just want a fun getaway for the kids, you'll still have a good time. read more

Great Wolf Lodge - Resorts Near Me - Grapevine, Texas

Overall, I had a great first visit with my daughter and family. I really appreciated the whole design - architecture, room style, activities, and decorations - was catered to kids and families. My daughter loved the best the indoor water park, and the different stores and arcade on the lower level. Surprisingly, the indoor water park was much bigger than I thought it would be. And, as crowded as it was, we were thankfully able to find open seats for our party while my daughter and her dad enjoyed the water. Our actual room was very spacious and more than enough room for the three of us for our night stay. My daughter loved the bunk bed style beds for the kids, and was climbing up and down them as much as she could. I am not sure if I'll be back til my daughter is older to enjoy more, but I am glad she got to experience it and for us to have a nice staycation. read more

I thoroughly enjoyed this family trip to GWL! We had never been before, and just wanted to play at the waterpark. But since they were running a special room price, we decided to stay a night in the Wolf Den Suite! Checking into the Lodge was super easy, just scan the QR code from your email and your wristbands get printed out! The wristbands are your key to your room and can be used to pay for most everything if you chose to have a card added to a designated wristband. We bought the breakfast package beforehand and no other special packages because I knew my kids would just want to spend their time in the water this time around. However, I told them if we want to add the MagiQuest wands next time we could, it looked like a lot of fun. But honestly, I think they would be perfectly fine just splashing and sliding. I definitely recommend Great Wolf Lodge :) read more

Great Wolf Lodge - Swimsuit dryer in the shower area - Resorts Near Me - Grapevine, Texas

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I've been coming here since my now 23 year-old was just 10. It's always been a fun, family-friendly place and I was excited to see the recent renovations. They were definitely needed and it looks great! That said, I have to share a serious concern about our current stay. The sixth floor, where we're staying, has been overwhelmed with the smell of marijuana. If this were an adults only resort, that might be one thing, but this is a family establishment, and it's completely unacceptable. We don't live that lifestyle, and we certainly don't expose our children to it, our youngest is 10 years old. I first reported the issue at 6:05 PM, and I was told it would be addressed. When we returned around 10:30 PM, the same strong odor filled the hallway in the exact same area. I followed up again and spoke to the manager, Kiki, who sent security (Anthony) to speak with me. He was very polite and explained that it's difficult to pinpoint the source, he assured me they were looking into it. Unfortunately, if this continues tomorrow, I'll have no choice but to move my family across the street to the Gaylord, we are Titanium Marriott members so it would be easy. I've genuinely loved this family resort and we come here every summer but this might be our final visit. We can't and won't tolerate an environment like this for our children. What's frustrating is that we've visited other locations, California (I believe it's legal there), the Poconos, and Sandusky and those resorts have a clear, well-enforced zero-tolerance policy. The moment they suspect anything inappropriate, they fix it. This should be a safe, clean, and welcoming place for families. When the hallways reek of marijuana, it completely undermines the experience and makes it hard to enjoy our time here. On a positive note, I want to commend the outstanding customer service we received from Carter C. and our wonderful waitress Jayne at Firegrill. They were both fantastic and deserve recognition. But honestly customer service has never ever been an issue at this location (Don't ask me about Webster location customer service because that one sucks lol) read more

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It's Great There is nothing wrong about this place the waterpark Food is great (except WHERE WE GIT FRENCH FRIES IN A BURRITO) my only complaint is that. The rooms were nice read more

Loved it. The water park was AMAZING. I loved it. Service was good. And the buffet in the morning was awesome and I didn't even wanted to leave! read more

Our stay was pleasant The kids love the water park and magiquest. But it's absolutely a one and done thing. They rooms were nice, clean, and comfortable and very spacious. read more

Great Wolf Lodge - Resorts Near Me - Grapevine, Texas

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Overall great experience, water does have a bit of a strong chlorine smell that can be overwhelming in the indoor areas. The slides and activities were fantastic for the kids, but I'd recommend taking breaks for some fresh air. Great staff and very clean facilities!" read more

Our family just had our second visit to Great Wolf Lodge, and it was just as much fun as the first time around! We love this resort for a quick getaway, especially during these hot summer months when an indoor water park is a real treat. Hard to believe but it really does get to hot outside in Texas to swim! The kids, of course, were absolutely thrilled with the water park & our room was comfortable for the family, providing a good base for our stay. The convenience of having multiple dining options on-site meant we rarely had to leave the resort, which is a huge plus when you're trying to maximize your fun time. read more

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Make no mistake, Great Wolf Lodge is a family resort, designed to keep kids highly entertained and YES, they will nickel and dime you for *everything.* That being said, I came here for a family vacation over Christmas and my kiddo had an absolute blast, creating memories that will last a lifetime. The resort follows an x days, y nights model - meaning, you can show up for the indoor water park at 10 am the morning of your check in and you can stay on property until 8 pm the night of your check out, if you want to maximize your stay there. Everything was decorated for the holidays during our stay and the front lobby featured a spectacular Christmas tree. Be warned, they *really* lean into the wolf "theme" Kids can howl at the gift shop to receive a free pair of wolf ears. Much like Disney's mouse ears, they're ubiquitous and you'll see lots of families wearing them around the resort. The water park was aging, but decently fun. I liked the big splash down, the wave pool and the lazy River. My daughter liked the mid-size water slides. The massive tubing slides have a 3 or 4 story drop and we didn't attempt. Lots of the infrastructure was a bit corroded or rusty even though you can see evidence of ongoing repainting projects and repairs. We attempted to order a pizza using our wristbands, but the chip reader was broken. "Snow Land" was a bit of a bust - I was expecting a Christmas village feel, but it only consisted of a few snow globes with activities that remained closed during the entirety of our visit. No matter, because there was plenty to occupy us during our stay. The next day we tackled the MagiQuest adventure. I paid for a Paws pass which includes the magic wand needed to play the game. Here's where they get you! Only a parent with a heart of stone (or empty wallet) could resist the pleas for the upgrades for a fancier looking wand and a topper. My kid LOVED the game and was determined to play through to the end of the storyline. The whole thing took about 7 hours (we broke for lunch) and my step-tracker says we walked approximately 3.5 miles. Multiple stations on the 1st-4th floor feature item-gathering quests that have you scrambling from the 4th to the 1st to the 3rd to the 2nd floor and back again. Some of the later final bosses are tough to defeat and took several tries. The lengthy cut scenes at the magical trees represented real bottlenecks and we spent quite some time queue'd up at trees, despite discovering the hack that you don't "need" to report back to the storyline-recommended tree. The stairwells and elevators are clogged with young adventurers and I don't envy the folks in hotel rooms nearby some of the busiest game areas. If you miss the wizards ceremony in the lobby for those who've finished the quest, the staff at the wand store on the 1st floor will do an impromptu "knighting" ceremony for you which was great fun. Our room was moderately comfortable- I got a room with clubhouse bunkbeds for the kids. Faucets were leaky, and the hotel had to temporarily shut off water for about an hour. Yes - a bit spendy, but absolutely a stellar time for kids. It's not the lap of luxury, but it was still very, very entertaining. read more

The entertainment provided by the hotel is the only thing good about it. It was very expensive. Our room wasn't clean. Our feet stuck to floor. Also they don't clean rooms while you stay there. No where to put clothes in master bedroom in suite. No floor lamps or enough lamps. Sipper cup that I purchased in a package never received. They ran out. They told us they would have next day. 5 days later no cups. They gave our food order away to someone and then tried to make us pay again to replace it. Close parts of water park during day to clean it. I felt like the whole lodge was ran by teenagers. Poor quality for the price. We don't plan on returning to this location or other based on our experience. I wouldn't recommend to anyone. We were in Grizzly Bear suite 2058. read more

I felt the need to write a review after our recent stay here. I'm giving it 3 stars as I am a grapevine citizen so appreciate the tax revenue it brings to our city and hope this review is seen by Hilton to make some changes so we continue to see patronage here for years to come. Overall it felt like we were on a carnival cruise ship. Check-in : should have been simple, we were sent a QR code and they had enough kiosks that there was little wait time. With living 7 minutes away, we planned to unload get situated and then my husband take the car back home and get dropped off by a neighbor to avoid the overnight parking fee of $25 (we got a killer deal on the room rate so decided to make it a staycation). The kiosk prompt makes you answer if you plan to park overnight, and when selecting no...instructs you to stand in the check in line to see a real live person. Well there were 2 live persons at 4:30pm check in hour and I stood in line for almost 30 minutes barely moving. I told my husband to try the kiosk again and this time say screw it let's say we are parking here for the night and walla it worked and our wrist bands printed out. Right in that moment, I thought this place is a gimmick. I was not wrong, it felt like every time we turned a hallway someone was flapping papers at us saying "we are offering 2 day passes for $20 or 4 for $40"...sorry I came here to get away from the world and eat, sleep and play with my family in the water. Go away. On the positive side, we loved the wrist bands and how you use them to open your room, pay anywhere you go, and use to enter the water park. The room- yikes it felt like a motel, I understand there are lots of children through these so probably easier to leave as concrete floors for cleaning, but the kids room beds were very uncomfortable, there was no king size bed and only a queen. The faucet for the bathtub was pretty much hanging out of the wall. No one slept great. We ate at the fireside restaurant as I am not a buffet person, and we had a great meal. The Salmon was really good. We played bowling and loved the tiny alley concept. The waterpark- great temperature for the air and water in there. Lifeguards are always watching closely. Lots to do for my toddler and wonderful they provide plenty of water wings and life jackets. The bathrooms in waterpark were freezing so feel they could warm those up a bit as little ones have blue lips by the time they have done their business. Look forward to only doing day passes in the future but will come back! read more

I stayed in room 4084 back in November. The stay would have been better if staff actually cleaned the rooms. You would think since Covid they would make sure these things are always addressed. I wouldn't recommend going here. It's overrated and overpriced. Phone didn't work in the room and some of the plugs by the bed didn't work. My kids and I didn't even stay until check out. read more

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I loved it. waterpark amazing. activities like story time or dance parties were amazing. our room was awesome. The lady who gave the towels was nice and the one who was in the shop the same. Arcade loved it. lazy river loved it. canyon run, a family ride was super fun. read more

We visited back in 2019. A lot has changed since then as far as aesthetics go. It looks so outdated and different from how it looks when we went before. The staff were great. In the waterpark area, if you do not intend on getting wet wear minimal clothing and bring a handheld fan. It gets really hot in there, and the chlorine smell can be over powering. Living as far as I live from great Wolf, I would not make the drive to come back, but if you are closer to the area, I would definitely recommend you bring your kids, especially in the colder months just so they can have some swimming fun. read more

My first post renovation trip after many trips to the older property. I really like the extensive rework downstairs on level 1 with Magiquest, the food court, and other amenities. However, I do feel like bowling and VR pricing has a horrible value. I can pay $17 for magiquest that takes an average kid 4 hours to play and have fun or $8 for 5 minutes of VR or 20 minutes of bowling. It made way more sense to avoid all the new for the redone magiquest game that the kids reported worked wonderfully. Both inside and outside water parks are the same with a little more random seating in hidden places. Cabanas are expensive in both areas but don't provide enough perks or premium locations to warrant the cost. The biggest issue we experienced was guests with young kids either not having swim diapers or letting them get too full caused both areas to be shut down three separate times. I can only imagine how disappointed day pass goers felt sitting out for 45 minutes to an hour waiting for it to be ready again. The lifeguards hate it as do the guests so keep your kids clean and checked. Still recommend the highest tier birthday package that gives banners, $40 back to the arcade, pizza and soda, full size cake, and balloons for $90. They've kept that the same price for years and that's appreciated to make birthday goers feel special. Overall, a good family time with a few hiccups but something we would revisit. Although the magiquest fans would appreciate a new game, rotating games or something to liven their experience. read more

I loved my stay here! Stayed here for my birthday. More so for a place to stay instead of a water park resort. And I still really enjoyed my stay. I was roughly 30 minutes from everything I needed. Only 7 minutes away from the mall where there's Meow Wolf and Round One. Everything I wanted was right there. Including their version of Chinatown. Great stay. Nice hotel rooms and good distance from everything. Would definitely come back. They even give you free ears! read more

Kids paradise. Parents hell. Why? There is NO valet parking. There are no bellhops or anyone to help with luggage. There are NO luggage carts. (And just wait to you see how far you must park from the front door). If the response from management is that I arrived at an odd time... ignore it. I was here three days and it was the same for all guests those three days. They are terribly understaffed in hotel and restaurant. As far the rooms, they are 1980's decor and amenities. Holiday Inn at resort prices. Our two bedroom suite had one room that was hot at night due to an inadequate vent. Only solution was leaving the door open. On the positive side, the food quality in restaurant was good and the kids enjoyed the pools. My recommendation and a strong recommendation for any family with any luggage at all (or a desire for a room worthy of its cost) is to stay somewhere else and come onto the property for the water park only. You will thank me now... or wish you had listened. read more

Scam, ripoff, charged 5-600$ dollars for one night, only add on being the 100$ dining deal, which didn't even do anything since they charged 136$ for 2 buffet plates and the food sucked. Meaning the 100$ paid in advance no longer did anything for the trip. Magiquest cost 90$ for a plastic wand and the actual game; the waterpark is similar quality to kahlihari resort, the base cost was supposed to only be 340$ for a standard room.. the room is no better than any best western out there.. overall bad experience; just trying to stop people from making the same mistakes I did, it really sucks the room isn't even a whirlpool but it is 340$.. only chose to come because had no family to spend holidays with, ik prices jump during holidays, but all the overtime I worked went right in the drain like it didn't matter. Waited in check in line 3 times in a row to get into room, that time is gone Showers in room did not run hot water and took forever to get Luke warm. Wanted a good place to get away from home for a little bit but this place has you begging to go right back home after 3hours, will never come back and advise any other families or couples to steer clear of this place. Nickel and dimming people is an understatement. read more

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The lodge had lots of great activities for the kids to enjoy! The water park was amazing! The lines for the slides were reasonable. We only wish more inner tubes were functioning. The family enjoyed the laser tag and bowling. The atmosphere was festive and energetic. The employees were very helpful and friendly across the board. The lifeguards were attentive. We enjoyed the convenience of having the room key built into our wristbands. There were drawbacks when we entered the room. The thermostat never got the room comfortably cool. There was hair in our tub. The room had no hand soap for after using the toilet and every hand sanitizer station was empty. The elevators were slow and one seemed permanently out of service, slowing it down further. Overall, still net positive experience. read more

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This Great Wolf Lodge has been around for a very long time and needs a much needed renovation. We went during some of the renovations where we had to park in the very back because front entrance was inaccessible and we had to walk far to get to our room after checking in. The room was old and smelled a little of mildew but we didn't complain that much during our stay because we were hardly in there. Honestly we only came here because we received a discount to stay again from the Webster location and decided since we were going to Dallas anyway we could give this stay a try. Only reason why it's not one star is because we had a quick check in, safe area around the hotel, the waitress at the breakfast buffet was so nice and the drive to other places in Dallas we were going to wasn't bad from here. The waterpark was okay but did not have as much to do for my older son. He actually fell really bad and hit his face by the large bucket play area because it was so slippery on some part where there was a trickle of water. Food was outrageously priced. We ate at the breakfast buffet which was not worth it like the one in Webster and because of this renovation there was a lot of loud noise so early in the morning and we could smell the hot torch air from the construction. We also ate at the restaurant upstairs for dinner and the service was so unbelievably slow I was over it. The nachos had so many jalapeños in it that my kids couldn't eat it. But the kicker for us was the last night of our stay... my husband found a single bed bug in the bathroom and killed it. We freaked out and checked everywhere else in the room especially the beds but nothing so not sure. Maybe it crawled from the vent? We checked out so fast the next morning, a little rattled and probably won't be back to this location again. read more

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have taken my kids 4-5 times and yes it's overpriced but they always had fun so I continued to take them. I will not be taking them again after this trip scheduled. Great wolf does not care about the safety of their customers only about money even though they charge an absurd rate to families anyways. Grapevine is being hit with a massive ice storm expecting power outages and no travel and instead of being understanding of why people would need to reschedule they CHARGE A FEE just to reschedule and then make you pay over your previous rate to book. Their lack of customer service was outstanding. Not to mention I was on hold for an hour before I could get through to talk to someone. read more

We've only been at Great Wolf Lodge for 10 minutes, and I can already say our experience has been nothing short of incredible. Our amenities host, Melyssa, went above and beyond for us from the very start. She was warm, attentive, and made us feel so welcomed right away. It's rare to come across someone who genuinely cares about making your stay special, and Melyssa absolutely exceeded our expectations. She set the tone for what is already shaping up to be an amazing trip. Thank you, Melyssa--you are truly outstanding! read more

This is the best water park I've ever visited to and this place works really hard for a good reason

My kids definitely hard fun here especially in the games area. The rooms definitely need upgrading! Breakfast buffet wasn't bad, it was expected. May probably have to come back and give a try when my kids a way older than toddlers! read more

Been here a few times now they've recently remodeled and things are all new than before. This is the first time I've utilized the outside pool area as it's normally March when here. There's more than expected and it's very open with tons of seating. The outdoor pool closes at 1930 and indoor at 2000. Also there are now gate that you have to receive a ticket from like a parking garage to enter, these are new as you could freely enter and exit before. This seems like a good safety measure, however when returning my armband could not be read so I received another ticket for entry. I am not sure how they knows who is and isn't receiving these tickets if they aren't presented to the front desk. I feel if they have individuals who are staying maybe be given a pass upon check in to show they are a patron for the evening. Yet this could also make one a target for someone is they are aware of this. I say all that to say, we'd be staying again. Have fun and enjoy read more

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The best place for family to vacation. It's all in one place which makes it so fun and easy on every family. Water park, adult jacuzzi, build a bear, arcade, restaurants, free kids activities and dance parties, mining for gems. This place has it all! Meet and greet animal character and dance parties were a hit. The pool area is amazing and a ton of fun!!!! The food here is delicious and the restaurant by the lobby (buffet) was DELICIOUS. We had an amazing experience. Of course with any vacation spots there are pros and cons. CONS: The scheduling and cancelation is strict and ridiculous. The worst part is allowing anyone to put there card on file if it's for a kids day or christmas present for families. They make it a hassle to do things. Lastly the pools are NOT heated which tucked in the winter. The pool area is warm but the pools are cold which really is upsetting. They should be heated. Jacuzzi are barely hot also. read more

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We hosted a birthday party for our daughter here. She was turning 16 and invited 4 friends. They had a great time and no issues. GWL is geared toward younger guests but worked for older kids as well. It's decorated for the holiday season so that was nice as well. My only complaint is the elevators. If you're targeting young families you should have more elevators for them and all the stuff. For us it made sense to just use the stairs. Come with lots of patience for little kiddos and running through the halls!! read more

We traveled to GWL, this past weekend on Sunday for an annual outing . It was my little cousins birthday. We always celebrate around the holidays with all the cousins. I want to recognize Jonathan Orona and his employee Laine who was an amazing waiter, forgot his last name. I have never seen 2 people go above and beyond as these two gentlemen did. Their knowledge and service was impressive. Because of them we will return to GWL. Thank you for restoring my faith in service!!!! You are top notch!!! read more

Clean indoor water Park and parking lot space was tidy. Meals were well kept and little to no free roaming critters unless shot, kilt, and served on a platter. Best. read more

This was our first visit to great Wolf Lodge in Grapevine. We are visiting here from California and decided to try it out since we've tried the great Wolf Lodge in Garden Grove. This was hands-down way better than the one in California. The customer service was amazing. Everyone was super friendly. The rooms were nice and clean. The waterpark was nice, and it was not packed. I was very happy with our trip. read more

Great Wolf Lodge - View from room - Resorts Near Me - Grapevine, Texas

The longer we deal with the hotel the lower the rating is getting. We separated half the family flew and other half stayed a couple days longer. That's where the hotel went sideways. We paid for extra days with the understanding from staff that the rest of fam would simplify transfer from the old room to the new room without any difficulty or wait. Couple hours later they were still living in a hall. The hotel has provided no accommodation no care and we won't use their facilities again save the aggravation and stay elsewhere. The pluses of the Great Wolf don't equal the cons of the Great disaster. read more

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My kids really loved it here. It's expensive for what it is, the carpet in the room was wet upon arrival and everything smelled moldy, even six floors up. Food is expensive too, a hamburger dinner for four, skipping two of the fries and a drink was $72. My biggest beef was the idiot at check-in. The goateed staff member messed up the process, looked up the wrong person's reservation, and tried telling me I arrived the wrong month(!?!!!). Idk what else I could've done-- I booked directly through the hotel, spelled my (short) last name to the fool, and even offered to read off the confirmation number. It wasted 45 minutes and upset my children. He also messed up the wristbands and they didn't work. A subsequent visit later to Aliyah (who was incredible!) tried to remedy the issue but ultimately the bands were useless throughout our 3 day stay. She gave us a meal voucher though. My kids were extremely happy though and that's what matters. Check in could've been better, and most of the hotel staff can't speak English, so you'll be forced to return to the lobby for follow up queries. The weekend was about $1400 in mid-November. read more

Didnt like having to smell marijuana in the hallways. Family friendly?? And another review mentions the same.

This place needs major upgrade. We did the self check in and valet. Valet is $38 per day and only 1 person operates it, definitely cannot keep up with the crowds. I tried to buy a wolf pass on their app and it didn't work, so I had to go to front desk to purchase it, which was a 45-minute wait. They had 3 receptionists out 7 front desks, multiple people in their back office but just didn't come out to help. The elevators are so outdated, minimum 5 -15 minutes wait. 1st to 4th floor are for MagiQuest, so hordes of kids took the elevators and stairs at the same time, if you live above 4th floor, good luck trying to get in an elevator. The food is overpriced and ok tasting, burgers, fries and pizzas, they are definitely geared for kids but don't expect healthy food for parents. The pretzelmaker is good but high price. It is better to go outside to get food. Starbucks had a long waiting line in the morning, I waited an hour to get my coffee, there were 40 people in line and only 3-4 baristas. Indoor water playground are fun for adults and kids. We also got built a bear, rope course, mining experience and MagiQuest, which are fun. Housekeeping is on demand. I requested the service once out of my 3-day stay. However, they only cleaned the microwave halfway area and one bathroom in our suite, and forgot about the 2nd bathroom, living room and 2 bedrooms. They did a half-ass cleaning, I never see anything like this before. I know I would spend a fortune here and everything was overpriced, which I don't mind if you give me quality service and my kids are happy, but the rundown place and lack of staff don't justify the cost at all. Avoid this place at all costs. Ambience: 1/10 Food:5/10(pretzelmaker got the rating) Price: 1/10 Service: 0/10 read more