Great hotel as we celebrated my guys Birthday staycation here! It's a nice way to treat yourself to…read morean upscale stay with everything you need within walking distance. We enjoyed the welcome drinks at the bar, variety in the connected Food Hall, quaint Main Street Grapevine retail shopping, food options and wine tastings as well as reservations back at the hotel for the Cave Society. If you are a wine enthusiast definitely check out the Cave Society but make sure you have reservations to guarantee entry. We will visit again and check out the Speakeasy. Side Note: Jordan at the front desk was bubbly and a joy to work with.

Gorgeous Hotel, fun for a staycation/vacation. The atmosphere and main st. area is fun and…read moreenergetic. I love the food hall, such tasty food. As well as the restaurant, it is gorgeous and upscale! I haven't checked out the speak easy, but definitely be on the look out to find it!

Overall, I had a very short but good stay. I happen to…read moremissed my connection to LAX at 11pm & decided to find a hotel relatively close to the airport. Upon entering the lobby, I was met with a weird smell that carried throughout the room. When I checked in the front desk guy was on his personal phone with someone (no big deal, I just wanted to sleep for a few). After asking for by ID, he asked for my credit card info, I politely said no. I knew it was covered by my company. He asked again & I insisted it wasn't needed. Then he finally gave me my room key. The room was large, spacious, & overall clean. The bathroom was also very spacious, but I felt the floor was dirty and sticky. Overall, I'm giving it 3.5 stars (rounding up to 4). While it wasn't terrible by any means, I'd just prefer to stay elsewhere.

Not up to standards of a Hilton in my book. Smells, run down and attendee was not understandable. I…read moremight have been able to overlook some of the issues if they didn't charge an exorbitant price in addition to the terrible experience. I will avoid this hotel in my future travels to DFW.

Gaylord Opryland is a fantastic resort that truly lives up to its reputation. It's an impressive…read moreproperty,essentially a mini city within a hotel, with so much to explore and enjoy during your stay. If you're booking, I highly recommend requesting the Hill Country Tower. The rooms are excellent, and the air conditioning provides perfect white noise that makes for restful, comfortable nights. In contrast, the Vineyard Tower feels dated and not as conducive to relaxation, so it's worth paying attention to tower placement when making reservations. What really sets this resort apart is the staff, restaurant options, and amenities. Throughout every corner of the property, it's evident that the team shares a strong mission and core values. The only call out I have is the pick up/drop off, there was an worker who suggested travelers that had all stayed at the resort for the week should walk with all their luggage very far to a parting lot for me to pick them up, even though there is a line dedicated to pick up/loading- he could use some training. Other than that the level of hospitality and genuine care is exceptional and noticeably different from typical hotel experiences. The combination of the expansive property, quality accommodations in the right tower, and outstanding staff service makes Gaylord Opryland an outstanding choice. Whether you're visiting for business or leisure, this resort offers an experience unlike anywhere else in the area.

We went here for my wife's birthday and had an excellent experience. The checkin was easy and the…read morerepresentative was super friendly and helpful. I wish I had gotten her name because she deserves a shoutout. Due to my elite status with Marriott we were able to get an updated room that had a large walk in shower and nicer countertops than what come with a regular room. Our room had a great center atrium view and with a balcony it was perfect for sitting and relaxing. The room was quiet and we heard no one else even though the hotel was at capacity. The beds and pillows were comfortable and I slept great. The room was clean and the AC made no noise whatsoever. We did a scavenger hunt in the Atrium for the kid and she enjoyed it. The best part for me was sitting by the "river" below Zeppole and just listening to the water running. It is so tranquil and peaceful. It's my special place that I go to every time we stay at Gaylord. It was a rainy weekend so we did not use the indoor or outdoor pool, but they are always options. Overall, the Gaylord has come to be one of my favorite hotels in the Dallas metroplex and we will return for sure.

Terrible experience & I'm halfway into it…read more 1. Only one elevator is working leading to having to wait, in some cases, up to a few minutes just to get to and from your room 2. Water outage 3. Brief power flashes 4. Pet Policy - I have a puppy and he has issues with separation anxiety. I gave the overnight clerk my direct number as my company had made the reservation so that any issues could be resolved & instead of contacting me directly they waited for enough complaints to email seeking immediate correction

I got a chance to stay here for an entire week for work, and it was very pleasant. From the moment…read moreI called for airport shuttle pickup, which was prompt (the traveler waiting next to me waited so long for his shuttle that we let him ride in ours, his never showed), to check out, everything went so smoothly. Room. Spacious and clean, I had read some reviews that concerned me, but I had no issues with anything. Enjoyed having a fridge, stove and cookware/cutlery. The curtains could be moved to completely block out light. Water got hot quickly and pressure was fine. I should note that one of my colleagues did have issues with his bathroom, toilet not working so this may depend on your assigned room. Breakfast. The complimentary breakfast was consistently good. Hot items mixed with a good variety of cold, such as waffles, burritos, egg sandwiches, oatmeal, and yogurt. There was even dairy-free alternatives. It was not crowded throughout the week. The lady who managed this each morning was great, always asking if I needed anything. Amenities. The exercise room was a decent size with bike and treadmills and free weights. Pool was not the warmest, but nice to cool off in during the hot summer. It's just long enough for laps. The spa with timer was nice also, jets were not very strong, and could get crowded in the weekend evening. Service and staff. Staff are not in 24-7, they leave at a specific time, but it's late so was never a problem. They do not turn down the room every day, only on certain days, but I was informed this up front so it was also never an issue. The front desk staff in the morning (early on Thursday), in particular, was fantastic, went out of his way to help me out. Overall, given its convenience to the airport and a number of other places, such as the nearby outlet mall and restaurants, and all of the points above, rooms, free breakfast, amenities, etc, it's a good hotel for any short or extended stay.

My wife and I came for a one-night of variety and comfort, we are Honors members - and it was…read moremostly disappointing. The lady who checked us in was helpful, there was only a couple of minutes left to the Social/Happy Hour and she rushed us over and ensured the bar tender got us drinks. However, getting to our room was the start of the slide downwards. The elevators (four of them) took FOREVER and our room cards refused to open our assigned room - I went down to get replacement cards (ten minutes lost because of the elevators) but that didn't fix the problem. The lady who had checked us in had been replaced by a guy who had a less than enthusiastic attitude, he was alone and now he had like 3 reservations to handle plus us - he said he'd have an engineer come to our door, but after 20 minutes no one had shown so down I went again. So at near the 45 minute mark since check-in I'm told the engineer is maybe on some other project and there's really no ETA for him to get to us. And NO, we can't have a different room. Eventually I found that first staffer, the lady, and asked for help again - the engineer arrived about ten minutes later. He found the locks battery was dead and he hooked it up with a USB line to a battery pack. Finally we can get into room 801. We put our bags down and freshen up to go out to dinner, kinda later than we planned, no thanks to this hotel. Coming back from dinner we found the mattress was underwhelming, and the bathroom sink was broken. And the house phone, labeled for a different room BTW, didn't work. So that was that, we got our room changed, after another 30 minutes wasted on slow elevators and low grade staff. In the new room the bed was marginally better, so just acceptable but we found the shower very slippery, it felt unsafe, and there was some moldiness. And they wanted to charge me $20 to self park in an uncovered, unsecured space about 200 yards from the entrance - that sucked.

This would be the 2nd time staying here and 1st in the Corner Suite with Balcony. The room itself…read morewas amazing and roomy, so if you have a 3rd party over theres plenty of room. The Balcony and View of the lake in the distance was nice to wake up to. The 3 issues mentioned were a broken door key lock on the sliding door, the Balcony light that was burnt out which were reported the 1st day and weren't fixed. Then on the 2nd day the room above us had a leak. I thought on night 1 it was the sink being left on with a slight drip. However the next morning the ceiling started leaking in the tub. This was alo reported. You could tell there was a recent patch job however that must had broken off. I will stay in this hotel again this wasnt foinf to scare me off. Its a nice hotel to stay in and has complimentary breakfast and complimentary drinks between 1730-1930. See attached

Abdul at the front desk was amazing! We had a family of seven with three children and a disabled…read moreadult. Abdul made sure we had everything we needed and did so with a smile. It has been a while since I have experienced such a high level of customer service. Thank you, Abdul!

This past weekend me and my friends stayed at the Westin Dallas Southlake . We were attending a…read morefriend's wedding and we decided to stay here because of the proximity to the venue . We arrived before check in and we were able to get our room which is always a fantastic sign . The room was extremely spacious . The bed was so comfortable I could of spent my whole trip there if I could . The bathroom was modern with the LED light mirror. The only issue I had was that I wish the room had a microwave . There was only one small microwave located in a room that also had a printer and computer in it. The grounds and the property was beautiful and well kept . Plenty of space and seating all throughout the lobby and outside they had a lovely fire place that once you sit close enough to it , keeps you so warm . The front desk staff and the Starbucks staff were very friendly and accommodating . I would absolutely stay at the Westin Southlake again when I visit Dallas . Until next time

We had a pleasant stay the Hilton Dallas/Southlake hotel. The room was clean and spacious, and we…read moreespecially enjoyed having a balcony that overlooked the front courtyard and the town square. The staff were extremely kind, attentive, and always willing to help, which really made the experience enjoyable. The only drawback was the king-size bed--one side felt like it was broken or worn down, making it uncomfortable and difficult to sleep. A fun highlight was their "Elf on the Shelf" activity. Each day the elf moved, and guests were encouraged to find him. If you found him, snapped a selfie, and showed it to the staff, you received a drink ticket for the bar. We did it once, and it was a fun, lighthearted touch that added to the overall experience.

Lovely clean spacious rooms with a nice on suite bathroom…read more The pool is larger than I expected but it does lack a pool side bar. There is an option of picking up a dedicated phone line to the bar and ordering drinks to be delivered but this includes a room service charge every time. They are missing a golden opportunity of having a small mobile bar situated just to the side. The inside bar area is beautiful and has a wonderful selection of spirits (especially bourbons). Breakfast was disappointing in my opinion - the continental buffet was nice but sparse on choices. And the cooked buffet was equally disappointing. The sausages surprised me by tasting like they were covered in powdered sugar (they were not labeled but were "maple " flavored). The eggs were rubbery and the bacon was "crunchy crispy". I'm sure that some people would like it but I was not one of them. I do prefer a much more savory cooked breakfast over a sweet breakfast.

I had a wonderful experience here. The staff was beyond helpful from start to finish…read more Lewis at the front desk was very nice and welcoming, and the girls at the bar were incredibly attentive, the service was honestly perfect. The room was clean, the hotel itself was spotless, and everything felt well taken care of, even during winter. Overall, a really pleasant stay and a place I'd definitely recommend.

Nice looking room comfortable bed, only problem was the ANTS. Close to a local mall and many…read morerestaurants. The hotel bar was really nice.

I took an escape to DFW for the weekend and stayed at this Comfort Inn. The location is close the…read moreD/FW International Airport, and the hotel provides guests with a shuttle service. However, the shuttle only runs from 7:00am-3:00pm. The facility itself looks clean on the exterior, with well- maintained grounds and is in a good area near restaurants. The staff at this Comfort Inn is overall friendly and helpful, but not too chatty. The room itself is acceptable, but not up to my expectations for the Comfort Inn name. While the beds and sheets are comfortable, and the room is overall clean, several furniture pieces need replacement or repair. Additionally, there are burned out light bulbs in the room which should have been noticed and replaced before checking in. The WiFi is acceptable, although the time limits on them are short and patrons need to login again every few hours. There is a nice breakfast in the morning, with hot offerings such as scrambled eggs, sausage, bacon, and waffles. The pool looks clean and well-maintained, but I did not get a chance to use it. Overall, this Comfort Inn is okay, although its standards do not seem to be at the level of most hotels under the same name I have stayed at. While this location did not meet my expectations, it certainly did meet my needs.

My husband stays here every week for business... its close to the place of business not because he…read morelove it. However things have been going decently from week to week. But last week when he stayed there someone came into his room, ignoring the do not disturb sign, moved all the things in his room around and didn't put anything back. Thankfully he had taken all of his important things with him to work. It wasn't house keeping because the room wasn't cleaned. He told the front desk and they did nothing about it. Beware when you stay there if you stay there

Stayed here for 1 night for business…read more Pros: Friendly staff - lady at front desk during the night was good Comfortable sleep - was not disrupted at all by airport noise Good location - close to DFW airport, and restaurants within walking distance Cons: Room felt a little outdated. Toilet flushed slowly. My profile preference is saved for rooms away from elevator but was given a room right in front of one. Had to go back to front desk and get new room reassigned. Tried utilizing the free shuttle but it takes too long. Called upon landing and was told it would take about 40 minutes for shuttle to arrive.

Need a cable list, soap bar, sisy bar in bath and faster WiFi. Good room and have coffee refrig and…read moremicro. IHG needs an upgraded hotel here.