Per many telephone discussions with Manager Dale Kinson regarding a wrong diagnosis of my outside air conditioning unit:
** NO MORE DEFENSIVE BEHAVIOR. MAIL $100.00 CASH AND AN APOLOGY LETTER BY NOVEMBER 21, 2025. **
'Bo', a service tech using a nickname, did all the work. He did his tests. He changed out my capacitor. He said that change failed. Bo then disconnected a yellow wire. Then, on touching a screwdriver somewhere in the unit, Bo caused a loud buzzing sound. Bo then said, 'this is bad'. Unknown at the time, he left the yellow wire disconnected which blew the fan motor, not the compressor.
Bo did not advise me as such. This caused further problems that someone else had to resolve.
Bo then gave an incorrect diagnosis for a new compressor for the outside unit. He then went into my attic for further details. He eventually stated that the entire system is old and bad and all needs to be renewed.
On 05/12/2025, a quote followed in the mail for some $7000.00.
On 05/30/2025, a bill with INV 43659050925 followed in the mail. A bill for '1 unit' was charging me for another $100. At that point it showed 1-30 days past due. The billing office went 'for the kill' trying to get another $100 out of me! A phone call to their office took a substantial amount of time to get reversed. Written confirmation of the reversal was requested but never received.
On 06/04/2025, on a telephone conversation with Mr. Kinson, he initially seemed to listen to my concerns. Reviewed his second billing error for $100.00. Reviewed the tech errors. Mr. Kinson said he would call back after talking to his service man 'Bo' regarding service issues. No follow up call was received. On my follow up, Mr. Kinson repeatedly stated you have an old A/C system. It needs to go. Reviewed the 05/12/2025 quote for a new system $7000.00 or compressor fix for $3000.00. This confirms business profit is his priority. The 05/12 quote did not include the $550.00 Mr. Kinson had negatively predicted for his techs INTENTIONAL future failure of the attic stairs IF they were to break during the installation. Reviewed that the compressor was not the problem with the unit and another tech entity fixed the unit properly. This other entity had seen the yellow wire issue.
Mr. Kinson demanded pictures/parts or whatever, to be sent to him OR at him showing up to my home.
I clearly stated to him, NO TRESPASSING. He and his staff are NEVER allowed on the premises, whether I am the homeowner or not.
Mr. Kinson was sarcastic with a smile through the calls.
He was patient to stay on the phone until his defensiveness ended, thus he disconnected the calls.
Mr. Kinson and his staff can not take ownership and when they find things difficult.
They are allowed to disconnect/hang up on someone as well.
NO MORE DEFENSIVE BEHAVIOR. MAIL $100.00 CASH AND AN APOLOGY LETTER BY NOVEMBER 21, 2025. This reimbursement should be much higher per the incorrect diagnosis error and resulting frustration level. read more
