TopGun and their new merged collaboration partners called Wednesday to make good after Monday's systematic issues with call service and automatic scheduling platform. Willard Air, Heating, Plumbing, Electrical came out this morning for full system review, AC & furnace system components. Brilliant work; very thorough report walk-through with photos. Impressively professional and thorough. The guy George was awesome. They complemented the check up, up front. There aee some good catches that we can get fixed today, and extend the life of the compressor. Heartily recommend. We also joined the membership program to get on the bi-yearly checkups for AC and furnance in preseason times. Incredible turnaround! Well done all!! read more

Top Gun was such a great company, but they sold to a company named Willards who has completely destroyed this company. Willards should be ashamed of themselves....but they won't be because they are shady and have dragged Top Gun down to the gutter with them. I've had nothing but negative interactions with them since they sold, but I keep trying to give them a chance because of how awesome they used to be. I'll just address the latest one. I called them out to service my mini split. The Top Gun tech that came out was great. But couldn't find the problem because of course the mini split started acting right when he came out. A few weeks later, it started making a noise while it was off. I called again and they sent a guy from Willards. This guy (I won't say his name) told me that my levels (that were just checked a few weeks prior) were low. I said how is that possible. He said there's a leak and it would cost over $800 to find it. So I called the office to complain and the office called him. Mysteriously, the levels "returned to normal". I told the office I didn't feel comfortable with this guy, but they assured me everything was fine and let him complete the work and they'd give me $50 off for the "confusion". This guy proceeds to take my mini split apart and says that my fan was caked with dust (it was) and needed to be cleaned. I asked him to clean it and he says that he doesn't work on mini splits and doesn't feel comfortable doing it. Ummm then why was he touching it in the first place! So, I called the office back, they said they'd send a mini split specialist out on Thursday. Thursday comes and goes and no one shows up. I called Thursday night, talked to what I think was an answering service who said they'd have someone call me Friday. No call. Today, I called again. Now it's some AI answering system answering the phone. The system said they'd have someone call back. Again...no call. I'm livid. This once great company sold out when they sold and now I can't stress enough to stay away at all costs. The original Top Gun techs were awesome and you could count on them. The ones remaining need to leave before Willard's damages their reputation like they did Top Guns. It's very sad what has happened to them. Ever since they were sold I've had nothing but trouble with them. read more

Highly recommend. Top Gun immediately contacted me to set up an appointment. This was at 10am on a Friday in late July. The owner came out that evening to diagnose the problem. Parts were ordered. Monday I get a call from Allie explaining how long it would take to get the parts from the manufacturer & when to expect my AC to be fixed. Allie was friendly, kind, compassionate, & helpful the few times we spoke. Excellent customer service! The following Monday (yesterday) Arturo came to replace the coil in my attic. I was told in advance that it would be an all day job. No problem. Arturo walked us through & showed us the problems that caused our AC coil to need replacement once the old coil was out. It was fantastic getting a mini teaching lesson about home AC. He took the time to explain the possible issues with the unit outside too. At the very end we ran into a problem. Arturo said he would be happy to stay & troubleshoot, or come back today. No point to come back out even though he'd been working all day. He quickly found the problem & the AC was up & running. Kudos to Arturo! I know nothing about AC repairs, but the cost was reasonable to me. I actually had to raise my AC a few degrees because my house was so cool this morning. Humans & dogs are very happy. read more

I just had a great experience with Top Gun - we had AC failures and we needed two heat pumps ASAP. Scott was great and worked with our limited budget until we settled on two high SEER units that qualify for the fed tax credit. Their communication appears to be above average, and Scott answered all of my pre-install questions late at night when I sent them. The installation team was great and eventually figured out how to use our existing Ecobee thermostats with the heat pumps. They came on time, were very professional and cleaned up the house and yard. Kevin and Manual explained things well when we had a lot of questions. A big thank you goes out to Kevin and his team: Jesse, Manual, Saleh, and Nemo. What a pleasure it was to find such a customer friendly company when every dollar counts for a retired person on fixed income. We are very happy they have a six-month periodic follow-up service program. read more

Top Gun - They were careful with the new equipment. - Heating & Air Conditioning/HVAC Near Me - Keller, Texas

Top Gun repair was very responsive. They immediately responded to my inquiry on Yelp and I used their website to schedule a appraisal of the issue. The website scheduling software was very well done and made it super simple to explain my issue and find a good time for them to come out. On the actual visit, the technician was professional and gave me suggestions once he diagnosed the issue. They were a pleasure to work with and I would absolutely work with them again. I didn't feel pressured into a services or unnecessary upgrades but felt as though I was getting genuine advice. Due to their quality or work, prompt service and ease of scheduling, I would recommend and use them again. read more

Service response was timely. Technician was very informative and empathized with our situation. The administration of the whole process was throughly handled and expectations were managed. read more

Wanted to share the Top Gun experience. I choose them after reading several reviews. Called at 4pm and I had tech at my door within 2 hours. Met Jorge and was overly please. This young man was highly professional. Polite, respectful and very knowledgeable and even cleaned up his work area! I highly recommend this company read more

Jon is a lifesaver! Our AC went out late in the evening, and I was bracing for a miserable night. Jon came to the rescue, arriving at 11 PM with a professional and friendly attitude. He diagnosed the issue--a blown capacitor--in minutes. He gave me a clear, honest breakdown of my repair options, and I never felt pushed toward a more expensive one. True to his word, the final bill had no surprises and was exactly what we had discussed. The entire service call was over in 20 minutes! For fast, honest, and expert HVAC service, look no further than Jon. read more

They had very quick response and had the issue fixed quickly. Nice and affordable, especially last minute.

Came back from Thanksgiving holiday only to discover our furnace was not working properly. I contacted Top Gun the next day and they were able to get a tech out the same afternoon. We have used them for bi-annual maintenance on our HVAC system so we trusted them. Upon inspection of the unit, it was determined the EMC (blower motor) had gone bad. Our options were to replace the part (which was under warranty). But then the tech informed he had no idea how long it could take to get the part from manufacturer (Carrier). It could be days, maybe a couple of weeks. He did not even offer to call to check. It is supposedly a $4600 part, and it was going to be $2300 automatically for labor to install the new part when we could get it. They just automatically make it 1/2 of the cost of the part which was not even the real price. Mind you it was cold here that week (lows at night were in the 20s) and we had no heat. So then comes the part, "Well it would be quicker if you just got a new furnace. We could have installed probably tomorrow or the next day." I asked a bunch of questions trying to get more information about the replacement part. I said I need to think about and discuss further with my husband and then the technician left after being quoted $7800 for a new furnace. About a 1/2 hour later I got a text from the technician stating that his boss said he would do the new furnace for $6400(I think in that price range) $6000 something. We were in a quandary: it was cold and we had no heat. Something did not sit right with me and I thought a new furnace, really? I contacted my brother who was in this line of work many years ago. I sent him the furnace info and the next morning he called me back and he said you are getting screwed. He found the exact same part online from a distributor for about $1100, and indicated a friend of his had almost the same identical problem. I could have ordered the part, however would have needed someone to install it and was worried about voiding the warranty on the unit. Plus, the part would be no charge as it was under warranty. My brother also said $2300 was an exorbitant amount for labor. He said it should only be about $400-$500 to replace the part. As soon as I got off the phone with him, I started making some phone calls. After the 3rd phone call, I found a local company who listened to my problem and called me back an hour later and said the part was on order from Carrier and they should be able to install it and fix the furnace the next day. (It was a couple of days because of the delay in getting the part to the airport-we had paid for expedited shipping). I was quoted $500-$600 for labor to replace the part. In addition, the new company pro-actively ordered an additional part (control board-this was also under warranty) as this may have been bad as well. The control board could not be tested without the blower motor working correctly first. Top Gun tech mentioned there could be a potential issue with the control board, but we would have to wait until they replaced the part for the blower motor and got that working first. So essentially, we could still be without heat and must wait on a secondary part for who knows how long. Our furnace was fixed in 5 days (there was a weekend in there). The blower motor and control board were replaced for $600 labor out the door with the other company we used. Stay away from Top Gun!!! They were out to make a fast buck and totally take advantage of a loyal customer. Inflating the price of a part, then price gouging for labor, and then trying to sell us a new furnace. Sorry for the long review, however I feel like Top Gun definitely needed to be call out on this. We will not be doing business with Top Gun ever again! read more

They have many promotions and great prices until they show up, their techs are well trained sales guys, be ready to pay!! Not recommended read more

Happy weekend, Yelpamaniacs! If you don't know by now, Yelp saves us mooooooolahhh! How? Because flying blind is expensive. Not being able to find businesses you can trust is expensive. Hiring services that are shiesty is expensive. So, coming to Yelp, to get tips from others that have been there, and done that, saves you money now, and in the long haul. 5 stars past your first 25 reviews can be an inside job, but 5 stars at almost 100? That means you are doing things right, with great consistency. In a business where no parts are cheap, every job is steep, as in the HVAC world, to see 5 stars is a feat in itself. Well, with Top Gun, you get people like Jonathan Riddle that has your 6. (See the movie, which means covering your tail). The consumate professional. Yes, he's in it for the money, but the honest buck, no gouging. It's a Saturday, a day when AC guys are collecting first borns, skulls, ravaging, and pillaging credit cards. Take no prisoners, and Top Gun is just doing what's necessary to get you back to cool air, not in hot water. Everything was explained to me in terms of what's needed to bare bones make it run and what they recommend to make it soar like an F16. I wanted the F16, so it was a bit extra, but disclosed up front as not required and not pushed with the hard upsell. I have a friend and nephew who are HVAC specialists, but one lives in LA, and the other was swamped. Having a tech like Jonathan put me at ease that while I don't know him, he is in it to earn my business this time, and from here on. So the install is Monday if the part comes in. Will update you with some sweet HVAC pics then. Believe me, when you are paying for AC repairs, parts are like buying jewelry. Might as well show off that house bling. Like yeah, ooh, look at my new capacitor, oh yes, that sexy condensor looking fine . Saaaweeet! Bling bling. And yes, ya boy rocks Nest thermostats. Don't be jelly. BB Monday to fill you in on how the job went. Till then, be well, be loved, stay cool , and share your Yelps. I love saving money, finding value, and good people and businesses. That starts with your Yelp reviews. Cya next Yelp. read more

Jonathan and David were amazing and easy to work with. Jonathan came, figured out what was wrong, and gave me all my options. There was no pressure to go with the most expensive or for extra services. I would highly recommend them! read more

Bought a new house with an air conditioner that needed to be replaced. I shopped around and felt that Top Gun was fair and honest in negotiating. Could I get a cheaper price? Probably, but I felt that Jon and his team communicated well and listened to my needs, and I just felt like they were a good group of people. I could not be more satisfied with how they treated my property and their professionalism. read more

Top Gun - Snapped a pic of the crew working on the new system - Heating & Air Conditioning/HVAC Near Me - Keller, Texas

Good honest and timely service. They answered all our questions and told us what was going to be repaired. Good communication and professional read more

I just cannot leave a positive review of this Company. The technician I had (Austin) was great, but the overall price structure cannot be justified. I am a reasonable person who understands these companies need to make money, but charging $2,300 to swap out a blower motor that takes less than an hour of labor is just absurd. The part was $1,400 which is the same as I was quoted at another place a few weeks ago, so adding $900 on top of that is just maddening. I will not use again based on this experience. Considering that I paid $1,400 a little over two years ago for the same job on my other unit, there is no justification for this other than their business model is not affordable for their customers. read more

After reading reviews, I booked Top Gun for residential maintenance. The technician was professional, clearly explained everything, answered all my questions, and provided accurate quotes for requested services. He installed my Ecobee thermostat and identified critically low refrigerant levels, covered under warranty by another company. The warranty provider confirmed the low refrigerant was reducing cooling efficiency and increasing energy consumption. The Top Gun technician was honest, and did not upsell, and saved me significant costs. I have enrolled in their early maintenance plan. Glad I did and referred my cousin to their services. Highly recommended! read more

Top Gun responded immediately on a holiday weekend and worked to communicate, diagnose and fix my unit. Very much appreciate the high level of professionalism and expertise! read more

There's more dependable businesses out there that are honest. Never had a company said I never called in a review only to tell me someone forgot and then still blame the customer. Shop Around. read more

Top Gun Air was very good. They responded promptly and provided all of the information I needed to make a decision about replacing an old A/C unit with a new heat pump. The installation crew did an excellent job both outside and in the attic. I will definitely use Top Gun Air in the future. read more

Justin was professional, honest, knowledgeable, and educated me about the services he was providing. This is the 2nd time we have used this company. I finally feel that we found a reputable company! read more

I am speechless. Our heater stopped working and I simultaneously received a text from Top Gun. Today, the owner of Top Gun came to my home, gave me the best quote for my heater repair and/or replacement. I know he was sent by my God and Angels, because I had been using a different company. When you need HVAC help, call Top Gun. You will get the best response, service and price. We know how lucky we are and wanted to share our experience. Thank you Jonathan and crew. Your four, soon to be warm, old ladies. read more

These guys have great customer service. I had my whole system replaced at my house and they quoted me the best price by $10k. They installed my new system in one day. They were super polite, clean and careful with our floors and walls. I am so happy with my new system. I am so happy I chose Top Gun! read more

My upstairs AC unit decided to die yesterday. I went online to schedule an appointment with Top Gun because they had provided excellent service on this unit a few years ago. I got an appointment for today and the tech Austin showed up exactly when he said he was expected. He sent two texts letting me know he was on the way. Turns out my coil had leaked. The item was u see warranty so no cost but Top Gun went the extra mile and isn't charging me any labor to replace it! This is how you earn and keep customers. Kudos to Austin for quick and friendly customer service! read more

This is how to get the best service out of this company: - Prepay for a maintenance plan that includes a single free diagnostic per unit for any time during the year - Call them out when your AC goes out but still pay them $99 for the already paid diagnostic - Have them come out and not even accurately diagnose the issue (definitely good sign if they don't go into the attic) - Sit there and listen to their sales pitch telling you need to replace BOTH your systems and all components including components that are only 6 years old - Notice that they say even their new units go out - If you are uncertain, ask them to explain and hopefully they can explain when your transmission goes out in your car you should replace the whole car. This will give you peace of mind. You might have spent $30k to gut perfectly good equipment, but at least you trusted them. P.S. I did most the steps listed here and I'm highly satisfied. Thanks Top Gun Reply to Owner: Yes I'm the idiot. I definitely didn't show the quote. Half my AC unit isn't only 6 years old. Also there is definitely no ladder to access to the attic (other AC company was even angry they could easily walk up to the attic). I definitely didn't tell John the actual issue (lack of airflow that you can feel with your hand). I'm the idiot. Breaking from being funny: This company gave me a call and squarely agreed I paid for a diagnostic but they agreed they didn't diagnose it. They flat out lied in their reply except about their problems with new units. I in fact want to replace outside unit but I made it very clear several times that I called them out to get an accurate diagnostic so I could know what all should be replaced. I was open to replacing many parts of the system, but I'm not replacing things like my furnace that are 100% functional and only 6 years old. They had ladder access, I've been up there, other technicians have been up there. I showed John how to get access. Top Gun left us in the heat and refused to diagnose how to fix our AC besides just replacing the EVERYTHING. Also it's pretty hard to get 300k miles on a car that is only 6 years old and 100% working . Shoot and a miss! I'm the idiot for sure. read more

Responsive, thurough, friendly, honest, and resonably priced. Diagnosed the problem, suggested solutions, and solved and improved my situation without trying to grab more $$$. Highly receommended good folks. read more

Call no one else except Top Gun. Quality install, excellent service and name brand equipment. I was helping my mother who was hospitalized for a stroke. I knew she was in need of a full HVAC change out. She had the original unit from 1994. It was a builder great (surprised it lasted this long), but was thrown together like a kids science project. Her ducts were not hung, it had a coil plenum which was blowing condensation into the ducts. It wasn't pulling enough air due to the size of the existing return. It was a hot mess. I called the company that did mine but soon felt I wanted another opinion. So I got multiple estimates. As soon as I met these guys I knew I wanted to do business with them. They were trustworthy, really talked through the process and made me feel at ease. Plus they are veterans! It was a no brainer. The team worked all day. They rearranged the unit in the attic, fixed all the ducts, replaced all the vents, added an additional return, supply and cleaned up after. We now have more space in the attic! The comfort level has greatly improved and the team did an amazing job. I wish I had found them sooner and have done my own HVAC change out a few years back. My neighbor was so impressed that he also hired them for a full replacement! Kudos to Top Gun. Customer for life. I didn't believe all the 5 star reviews were valid before but they are! read more

Top Gun - Heating & Air Conditioning/HVAC Near Me - Keller, Texas

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I had Top Gun install my new 5 ton system and I am glad I did. They where competitive on price and delivered what I wanted, a basic high efficiency system with no up sell. While they showed me the higher costing systems, they where not pushy about it. I moved up from an old 13 seer to a 15 seer single stage system. While there crew was quite young, they knew what they where doing and had it done in about 6 hours. Apparently this crew does mostly New installs and that gave me some piece of mind. Lastly, we have very light colored carpet and they wore shoe covers and put down canvas drop clothes so not to stain. They even vacuumed up very nicely when they where done! I would definitely use them again. read more

absolutely the best in the area, no doubt about it. If you have any issues with your ac go with these guys. They are honest, quick, and have the highest value of work I have ever dealt with. Our tech Daniel and Vanessa in the office made sure all of our needs where met. after a months of dealing with other ac guys in the area like rescue rooter and others, these guys didn't try to cheat me and make a quick buck. They went above and beyond to make sure our AC was working great. The tech was the most knowledge and transparent I have ever had. He walked me through all the issues we had and showed me everything that the other companies did wrong. can't be more grateful. 10/10 read more

Picture this... it's a 96 degree day in Dallas and you wake up to your AC not working whatsoever. You call your normal AC repair company FOUR times, each time receiving the same script where they ask for your information and tell you a tech will call ASAP. Never happens. So it's now 8pm and you've been sitting in a literal 90 degree interior of your home all day with your dog who's also hot and you decide to look on yelp for AC repair companies.... Top Gun was highly rated, so I called. Within an hour I had a tech at my house who quickly identified the problem, replaced the broken part of my outdoor unit, and saved the day. Now I can sleep in my own bed tonight thanks to Justin at Top Gun. Highly recommend and will be using Topgun from here forward for all of our HVAC needs. read more

Friendly, speedy, reasonably priced service from my initial phone call to the same day service. Returned home from a trip to find our downstairs heating unit wasn't working. The intake call was fast and friendly, as was our technician (Justin Nichols). Pricing and service were clearly explained, never felt we were overcharged or misled in any way. Will definitely use them again when needed! And love that this is a locally- and family-owned business. read more

Awesome company, moved my unit blower to the attic and put a new unit as quoted. It was a hot day and they did an excellent job!

This company should be an example to others in the business. You won't be disappointed in the service that they provide. They are in constant contact with customers about appointments, who will arrive, and sometimes they even come earlier than expected, but only after confirming that it is convenient for the customer first. They are very thorough in their inspections and repairs. Great company to do business with. Lifelong customer from this point forward. read more

Great service!!!! Extremely profesional and accommodating. They were able to accommodate us right away. Best part: no huddles, no pain. Straight forward, punctual, and immediate solutions. They even explained how to do a bit of maintenance to our AC. Trust, they are worth it! read more

By far the best quality of work. The technicians have the top of the line tools for troubleshooting that all linked to data to be able to show the clients. It was impressive!, The install was the cleanest looking , just great quality. I do recommend and will be continuing to use read more

Easy to arrange a Spring tuneup. Technician was very knowledgeable and went about his work quickly

I had them come out and troubleshoot my older AC units, I was hoping to limp though the summer. They got them working well again. Alex came out on his day off to get them running again. They worked with me to get a good deal on replacements and got them installed almost immediately. I knew it was something I needed to do eventually, but I am happy I took care of it now. Kevin P, Kevin C, and Julian did a fantastic job on the install of the new units. They were super fast, and took care to make everything not only functions at 100%, but looks clean and well laid out. read more

Great team! Jon and his guys took care of my problems with American standard. Service after the sale. I highly recommend TopGun going the extra mile for there customers. read more

There is a reason this business has a perfect 5 star rating. I'm usually the guy who calls a few companies and compares quotes, but this may be the highest rated company I've ever seen, and so I just went ahead and called. Kyle helped me on the phone, and an hour later, a tech had arrived. A special thanks to my tech Austin Connely, who was fantastic. He was kind and professional, and got the job done. I also appreciated him taking the time to explain the issue. Also, the pricing was honest and fair, and in the end less than I expected to pay. These guys are my HVAC company from now on. read more

Will be using them again for their great service! I've called other companies on Thursday regarding my heater acting up but this company was the only one where Vanessa actually asked what seems to be the issue with my heater. Other companies just brushed it off saying they'll have to come in to check it anyways so don't need to hear what's going on. Austin arrived earlier than the appointment schedule window and took care of everything! Heater is working great during the severe winter freeze! Thank you. read more