Here is a polished, respectful, and well-organized version of your message. I preserved your voice, gratitude, and heartfelt meaning while making it clearer, easier to read, and more professional. If you'd like it shorter, formatted as a Google review, or written in a different tone, I can revise it. Revised Version I would recommend Sunny Services to anyone looking for a company that truly strives to provide every customer with quality service, attention to detail, and professionalism. They take their time, they are thorough, and they make sure no question goes unanswered. I want to give a huge shout-out to everyone I spoke with--from the outstanding customer service representatives to the upper management team. They took the time to understand my situation as a disabled veteran who was exposed to Sarin nerve gas during the Iraq War. Because of that exposure, I now deal with cognitive and speech impairments, PTSD, and other challenges that affect me every minute of the day. I currently need a caregiver for eight hours each day to help me manage daily activities. Because of my cognitive challenges, I know I can be difficult at times. If I can't express what's on my mind right away, I lose my train of thought and become frustrated. This is something I struggle with daily. I want to sincerely apologize to the customer service representatives--who are the first point of contact and such an important part of the company--if I came across as unprofessional at any time. It was never intentional. Having worked in the insurance industry for most of my career, I understand how critical that first impression is. I always trained my own employees to greet patients with a smile, offer water or coffee, and make them feel welcome. Sunny Services does exactly that in their own way. Their team makes you feel cared for from the very first moment, always asking, "What can I do to make your day better?"--and they mean it. I have also been extremely impressed with their HVAC service work. I first used them when they offered a Home Depot promotion over the summer. I expected a quick job, but instead they took their time, performed a thorough diagnostic, and explained everything clearly. My father--who lives two hours away--happened to be visiting that day. He was amazed by their professionalism and the level of detail they provided. He had almost no questions because Sunny Services had already explained everything so well. I want to thank the entire Sunny Services team for their patience, professionalism, and kindness. I know I can be hard to work with at times due to my disabilities, and I truly appreciate how understanding you all were. Every day is a challenge for me, and I often feel frustrated that I'm not the same man I once was after serving my country--but your compassion meant more to me than you may realize. So thank you--each and every one of you. You made my day better even when I fear I may have made yours harder. Sunny Services deserves five stars for quality, professionalism, attention to detail, and outstanding customer care. From the customer service team to the technicians to the management team--you are the backbone of the company, and you are the reason I will continue to recommend Sunny Services to anyone in the DFW area. They offer the best prices around the DFW area you can never be anywhere you go anywhere that I've called in the past, but they beat depressed hands down in the quality of care and all the above that I have explained you will not go wrong with Sunny services so I highly recommend Sunny services over numerous companies. I've used throughout the years. You just can't go wrong. Thank you again for everything. -- A grateful veteran read more

Daniel was great he explained what had happened to my sink being stopped and was very professional.

Installed new garbage disposal clean up afterwards and even gave me some pointers on keeping it running right. I've used them a couple times they are always solid read more

Wonderful quick thorough and fast service. The associate who scheduled and the technician who visited, all professionals. They performed a free diagnostic with no hidden fees which is a huge bonus in today's market. Definitely my go to plumbing service from this point onward. read more

Honesty, Integrity, Trustworthiness. Rare words these days when describing a business. All these and more define my experience with Sunny Service. They were the second plumbing business to diagnose a leak on my property. I was unsure if it was irrigation or slab, but my water bill said serious leak running 24/7, somedays 800 gallons. Geezuss take the wheel. The first company determined it was a slab leak. Was going to charge me $400 to run a test, then estimated the repair between $10k and $15k. I called them to diagnose the issue, but they didn't bring the equipment. Told them Sunny was coming @noon, but they could return @2pm if Sunny didn't find the issue. Called Sunny to make sure they camed prepped to do a full diagnosis. They showed up promptly and prepared. They first checked the house. Well, whaddayaknow, it wasn't the expensive slab leak the other company said it was. They checked the irrigation system. Yep, I had a line leak. Was told it wasn't their wheelhouse, though they could fix it, they suggested I hire an irrigation specialist and save money. That was twice they showed just how honest they are in not taking advantage where clearly another had. I had a separate plumbing issue I let them takle. Paid them, bought them lunch, hired an irrigation company that fixed the leak. Thanks to Sunny services, my next water bill won't be jacked up. Have a great day. Need an honest plumbing company? Sunny Services. read more

So, so happy. Woke up Sun am and no hot water. Checked heater, and pilot light was out and couldn't get it restarted. Called about 9:15 am, and by 2:20 it was fixed. Turns out new hot water heaters ha ve two pilot light settings, the one on the gas valve, and one on the temperature control valve. No trip charge and very minimun service fee. read more

DO NOT WORK WITH THEM. On Feb 7 I had called sunny service to come out and look at my AC. They told me for. 1.5k they can get me a new motor. The guy was younger and confessed he didn't know how to work with my somewhat older unit and he called in someone to look at it. They installed a new motor but not the bracket correctly and so it fell into the motor on may 11th and ruined my motor again. When I called them asked them to come out--no tech ever called me back to schedule an appointment ! And then I called again to see if someone can get out here or if the manager can call me about having a make good on this situation. Crickets since and they don't want to talk to me at all. This company does NOT want to take responsibility for their tech's inexperience or mess up. I am now without AC and they will not schedule me. read more

Sunny Service - Heating & Air Conditioning/HVAC Near Me - Hurst, Texas

I had some squirrels in the attic that damaged a bunch of my air ducts. After multiple quotes I went with Sunny Service. Out of all the companies that came out they were the most thorough in estimating the repair costs. The team was a pleasure to work with and communicated in all processes of the repair. They repaired the ducts and hung them where they were supposed to be unlike the company that initially installed them that left them on the ground. They also fixed a unit that was dripping due to the previous company not installing it properly last yr. So far I am extremely satisfied and the house is nice and cool. Thank you. read more

Not happy with these guys. Always something that needs to be fixed or repaired. One thing always turns into so many things wrong. Last guy flat out wouldn't try to fix anything just told me to get a new system. They each leave a mess also, don't clean up their working space. I go to the attic and see loose pipes and spread out. The last straw is I called for a technician and said they were booked for a week. It's the first day of summer and they can't keep up with demand. Done spending money on these guys. read more

Extremely expensive with lower quality. I got a quote from them for a medium quality A/C system for over $15K. I purchased a system of better quality than theirs from another company for $7400. Less than half the cost. It is the rip-off artists like Sunny Service that are perpetuating inflation. read more

First, I want to say I have used HVAC for several years, and am a Club Member. If I was reviewing HVAC alone, 5 Stars! Plumbing on the other hand....OMG. Appointments, only sending one guy for huge jobs, sending inexperienced on Saturday when there's a problem the guy can't get in touch with anyone, etc... Invoices? You only get when you call in and ask, one time you are charged $900 for 2 line replacement, then $1,100 for easy 1 line leak fixed with no break down of parts and labor. Took them 30 minutes total, rest of the 1 1/2 hours was sitting in their truck. I am going to keep using the HVAC, but plumbing? Never again. read more

Upfront. Professional. Will call first if needing help again. We had a new toilet and smart thermostat installed.

Alfonso M and two more repair men Julio, and I can't remember the other man's name. These three men came and worked nonstop! They replaced our Heating and A/C and they cleaned the air ducts and the dryer vents too! We highly recommend Sunny Service to anyone that needs work done right! read more

Great service and product quality and availability. Not always wheelchair available and functional.

Scheduled a $29.99 HVAC tune up through Home Depot over a month ago. Day before service date I was told appt had to be rescheduled for the next day. That morning, I was told appt again had to be rescheduled as technicians were all helping people who were without any AC. For those of us who have to take time off of work, this is totally unacceptable! Sound like this company bite off more than it could chew. Won't be recommending Sunny Services to anyone. read more

Really appreciated the quick response time on yelp messages and same day service. Even better was Andrew C's friendly and professional attitude and skillful labor. I would definitely contact Sunny again if only to have the chance to have Andrew back out to problem solve and expertly fix my plumbing issues. 10/10 recommend Andrew read more

Sunny Services installed my A/C unit on July 3rd and they said my loan installment is through Service Finance. I called Service Finance they said Sunny Services withdrew the application on July 15th. I have called Sunny Services atleast 10 times to this resolved. I dont know these guys are totally unprofessional. Hope they dont come back and say I have defaulted on the payment. read more

From the initial contact all the way through to the completion of the work Sunny Services was very attentive and responsive. Andrew came in and did an assessment of what I had happening. Provided me options, advised me of pros and cons and allowed me to make an informed decision. Pricing was clear and reasonable. So happy with his professionalism and knowledge! Will definitely use their services in the future. read more

We spent over $11k on a new system inside and out about three months ago. My wife recently had heart surgery, and I'm battling stage 4 cancer. We didn't want to risk AC issues this summer. It stopped working within the first month. It was a loose connection on the outside unit and was an easy fix. It failed a month later and was recharged for low freon. It failed the same day. They found a leak on the inside coil and said it would be replaced. It was 90 degrees in our house, and we were given no timeline. We had to buy a $500 portable AC unit and live out of the smallest room in our house to survive. We had to eat out every night because it was too hot to cook. The service techs were awesome, but the customer was awful. Zero compassion! They took our money but failed to stand behind their product. Avoid Sunny Services. read more

Great company due to the great people who work there. Calli, Brittney, George and Ashley all have innate customer service skills and take great pride in their work. It is easy to see why Home Depot chose Sunny Service as a trusted and vetted partner for HVAC maintenance and repair. Their 2 unit AC maintenance program was almost $100 less expensive per year than my previous plan with another company. read more

Ray M. was very professional and accommodating in the space he worked in. I especially appreciated his patience in communicating with both my mother (the homeowner) and myself (her daughter requesting the work). read more

AC went out overnight on the hottest day of the year . I texted and had a response first thing in the morning. Tech JD was here by 9am. The capacitor was replaced and JD monitored it for some time to check that the motor was working correctly. Price was competitive and service was very good. Based on this experience I'd highly recommend Sunny. Thanks, JD. read more

Thank you so much for sending awesome technicians to my home. They respected my living quarters as if it was their own. They were very professional and knew their job well. I can not express how happy my family and I at this moment enjoying our new XP20 outdoor unit and CBA38MV air handler that was installed today. My neighbors came over and really digging the cold air in this Texas heat. Big shout out to the installer team duo supervisors of Michael and Mason as well as their assistance Alfonso and Jake. Thank you guys for the awesome service. I can not leave out the company's sales rep Brendon who came out and discuss my options. You did a great job of making me feel at ease. James Roseborough read more

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John was professional, courteous, and efficient getting the job done. From initial call until arrival was very fast.

Our A/C fan quit one evening and I called Sunny Service right away. Their dispatcher assured me we'd have someone out the following day and she was right on. Abdu Elhaddad was here the next morning and he was friendly, on time, and knowledgable. When the fan started up while he was evaluating the situation, he was smart and waited to see if it would quit again. It did. He determined the cause to be the capacitor, and he explained why that was and why it had quit. Of course, I gave him the go-ahead to fix it. His work was thorough and he explained all that he did, providing photos and a write-up as well. Having an A/C emergency in August is never a good thing, but Sunny Service was there when we needed them and our house is cool once again. Thanks! read more

I had a very bad experience with Sunny Service. I paid them to come and clean our ducts and to install a UV light in our coil to disinfect the air. My wife has battled mold toxicity for the past couple of years and wanted to clean our ducts as one more precaution in helping her get better. Jerry Byrd was our salesmen and in his defense, he was the only good thing about Sunny Service. When the crew came to clean my ducts, they did not lay down any protection on any of my furniture and they emptied out decades of crud and dirt onto my couches, my beds, mine and my wife's office furniture and equipment, our kitchen counters and cabinets. Then they half attempted to sweep the floors as the clean up. I spent HOURS after they left cleaning the house, washing the sheets and cushions etc. I spent almost $1,000 to have my ducts clean to help my wife's health issues and they took the things causing the health issues and dumped them all over where we lay, relax and sleep. I called our salesmen Jerry and asked him if that was normal and explained everything to him. He said that it was ridiculous and that he would be sending an email to his management to explain the situation. Two weeks passed and I heard nothing, so I called Jerry back for an update and to see how they would handle the situation. Unfortunately Jerry did not answer and no one from the company every called me back. I would not recommend Sunny Service. Their communication was terrible, had techs showing up at my house while I was at work the day before saying they were there for the job, after I had just spoken with the office 1 hour earlier. They did not install the correct UV filter in my coil and there was no price correction. Overall very bad experience. read more

Amazing experience. They were upfront about everything from the get go. Communication was very quick and efficient. Brendon was a wonderful technician and so thorough and polite. They gave me a much more transparent second opinion for some work another company recommended. I appreciated his no nonsense and honest assessment of our needs. Sunny Service has earned a loyal customer today. read more

Well, let's start with the most recent service call with Brendon. After completing my pre winter service and giving my furnace a "all good to go". 10 days later when it got cold enough to turn the heat on, it doesn't work. So I call Sunny Service to come back out. We'll, it seems that the fan motor is out, so I owe $69 for a service call and would be $2000 to replace the fan motor. I say NO, and canceled my monthly service and disputed the $69 service call fee, which they fought. Every time Brendon came to my house, there always something that needed fixing. Not with the other techs, only Brendon. Fan motors cost about $50 and take less than an hour to install. Stay away... read more

the experience working with this company is been a hassle , make sure they completed the job before they leave , we have made so many calls to get the job completed at my house , the missed to insulated the metal pipes. read more

Last week my air conditioner wasn't cooling so I came to yelp to request some quotes...Sunny Service messaged right away and even waived the service fee for being a yelp customer.... They were able to send someone out same day...Dustyn came out and was very professional and explained everything simply.. I was given different options to resolve the issue....my air is back to blowing cold air...I'm very relieved I found a trustworthy place.. read more

Really quick response time. And I didn't have to pay an emergency/after hours fee. Chase and his team showed up at 8am and stayed until the job was done 8pm. Chase truly went above and beyond in how he explained everything and what was being done. They do offer financing incase you have a bigger job like myself but I appreciate the honesty of him and his team. Also the flexibility to work around my work schedule was amazing. read more

Juan and Jeremiah were A+++ Terrific. We had them over for a duct cleaning and they were on time, professional, and real nice guys. The entire experience was above and beyond. They were able to document the removal of a lot of built up disgusting material (they'll have before and after pictures and videos to help you get a full overview of how much crap was in your ducting). Cleaning was done in the ducts and in the air handler, my HVAC equipment looked brand new by the time they were done. The team left my attic and every other workspace cleaner than it was prior to their arrival and also vacuumed the house after the job (small particles might fall out of the vents - their machine has a brush and a vacuum that scrubs your ducting clean but a little bit can fall out). Once again, the theme is above and beyond - they did a great job, documented that job well, left everything in better condition than prior to their arrival, and were extremely professional. read more

Absolutely AMAZING! We own a rental in Arlington and got a call that the air conditioning was not working on Sunday morning. I looked at Yelp reviews and found Sunny Service, crossing my fingers that all of the reviews were true. I was pleasantly surprised. They were out there within the hour, diagnosed the system issue and fixed it very quickly and inexpensively. Everyone with whom I spoke at Sunny Service was friendly, professional and acted like I mattered. My tenant is happy, we are happy and I a would recommend them to anyone. read more

Came out twice to fix my AC both times only worked for a few weeks. Now we are just having to buy another unit. We could have done that in the first place instead of spending over $1000 to fix. read more

We hired Sunny Service to check our HVAC, since the downstairs unit was not working. The main positive note was when he inspected the wrong unit to start with, he did briefly inspect the correct unit without charging another fee. Although we did have to get a manager on the line, since he originally planned on charging us double. When Brandon inspected our fully functional and working unit, he said that it needed a full replacement due to the units age and being dirty. This unit was working correctly, and he inspected it by mistake thinking we only had one unit and it was broken. When he inspected the actual broken unit, he said it also needed to be fully replaced. I asked for a ball park estimate of the cost, and he stated $15,000-$30,000 per unit, which is a whopping $30,000-$60,000 for a 1,500 sqft house. We got the service done last week, and never received any invoice, pictures/video of the inspection, or any other report. read more

I used this company before with GREAT results (A tech named Brandon came and was great! Came out and checked both units and put in the filters I gave him. We talked about maintenance and he was out in under 2 hours. So I called them again for maintenance. Brandon came (a different Brandon) and he was professional and very nice. I just needed maintenance. I gave him the filters to replace the ones in my two systems. After inspection Brandon found that the pan was full on my down unit and the drain for it was plugged. He also said I would be charged double because I had two systems, while before I had regular price. The charge for two systems plus draining the pan was $300. I liked Brandon. The whole time Brandon was here doing maintenance he had the unit set at 68, it was very very cold!!! After Brandon left, I found the lower air was not working. I tried a few things with the thermostat and called Sunny and booked another (follow-up) apt. Jeremiah came the next day at 10AM. He was prompt and professional. He popped the thermostat off (which had not been done yesterday) and checked the inside unit. He then asked to look at the outside unit. He said the wiring was wrong on the outside unit and that when Brandon had fixed the drain, he had rewired it wrong. The unit was kicking on and then shutting off. Jeremiah called for advice from the company. I asked if a senior tech could come out and put it back the way it was yesterday when it was running great. Justin from Sunny called (who is a manager). He advised that it should be fixed and that it was rewired wrong. Lower unit is off and Jermiah is still working on it. I will update this review after they get it fixed and I do not have to call them back. Apparently when the system was "fixed" yesterday, but it was wired back incorrectly. After Jermiah worked on it (and rewired the outside unit), the air appears to be fixed (Thank you!!) but the thermostat appears to be stuck on a higher number. I asked him if a sensor could have been damaged when he popped it off, but he said it just needed to sit in the cool air for a while to register (he was here for at least a half hour and it did not go down). Update: I set the system on auto and it seems to be working for now. Took 4 hours to work. I did asked the manager for comp for the extra day due to the error in wiring and extra day of work and have not heard on it. Final analysis: No one with senior skill levels. Professional and nice young techs. This not only cost me the $300 but two days salary. If I was a rich person I would pay for them to have a few days training.....they have the soft skills and are very good people, just need more comprehensive tech skills. read more

Brandon completed a very through inspection of HVAC, even reapplied wire the correct way to avoid any mechanical problems. After he did his mechanical inspection, our hvac blowing at 58-60 degrees compared to nearly 75-78 before he arrived. Great job and very satisfied. Sunny Service is reasonable and fair and professional. read more

Sunny Service - Heating & Air Conditioning/HVAC Near Me - Hurst, Texas

The service man showed up and fixed my furnace problem immediately, He was professional, efficient and a gentleman. I signed a service contract with the company for annual inspection service of both heating and air conditioning. read more

We had a very old unit, 12 Seers I believe, that needed to be updated. We went through Costco and they sent out Sunny Service. I am more than pleased with the professionalism, price, and attention given us by every person involved in new installation. During our consultation, Brendon walked through the house and did measurements of every room and calculated the correct size we needed for our new unit. No one else did this, and his size was the smallest of the quotes(and smaller than what we had) we had gotten from other places. He was so patient with me. When I was concerned about his measurement being the smaller of the units quoted, he had another gentleman come out and remeasure, coming up with the same size. I can not stress this enough, MAKE SURE YOUR CONTRACTOR MEASURES BY DOING A MANUAL J / MANUAL D AS REQUIRED BY THE ACCA (Air Conditioning Contractors of America) Brendon did everything to regulation standards. And I can say, even though the other contractors all said this size was wrong and wouldn't work, it has. It is very common to get too big a unit because they don't take the time to measure like it is required. We also decided to have our duct work redone. Ended up they moved the location of the new unit in the attic to make it more accessible, hung it, and made a new vent hole. I was surprised by how much extra work they ended up doing for the original quoted price. There was never any communication problems and they wore masks and shoe covers. Of course during installation is such extreme heat of an attic, they can't wear masks. Not a problem for me. They are not perfect, they are human. A knee went through our ceiling and a step on our old wooden ladder broke. But they are taking care of it and I get a new ladder that's up to code, so even the bad is a win for me. They did miss cleaning a couple of rooms, but what they did clean was very clean. You can tell this company has great work ethics and cares about their reputation. I will be recommending them to others. read more

The initial reason I had a service call, was because my heater stopped working. It turned out to be a fried contact. I was quoted $495 for to replace. I don't know what A/C parts cost, so I accepted the job. While the technician was on site for service, I asked him if he would please swap out the old thermostat with a new one. I provided the new thermostat. He said he would. He quoted me $139 labor, for the job. I agreed, because I didn't know what that entailed. It took the tech 10-15 min. to swap it out. That is $556-$695 per hour. I feel like I was taken advantage of. Now I'm not sure if I was taken advantage of with the contact replacement. read more