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    Gas line repair

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    Hot water recirculation pump repair

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    Sewer repair

    Water heater installation

    Water heater repair

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    Recommended Reviews - ARS / Rescue Rooter

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    Who gets the reward?  The Contractor or the Homeowner?
    Jay C.

    Our initial experience with this company was through Lowe's. We purchased a new hot-water-heater and Lowe's arranged for the delivery and installation (we pay for these options, of course). The plumber who installed the water-heater (replacing a 16-year-old heater) was polite, courteous, and did a great job. He had an assistant to help him lift, move, and install. Informed us the "inspection" is done by taking, and submitting, photos of the install to the City of Fort Worth. Okay. A little odd, but maybe that is the Texas (Fort Worth) way of inspecting hot-water heat installations. Now, for the bad. A few months later, I decided to get our 2nd-hot-water heater serviced and a shower-drain rootered. I wanted the water-heater flushed and a new anode-rod installed (six-years old). I called ARS/Rescue Rooter because they'd done our Lowe's install--and, silly me, expected similar service. I was told there would be an $85.00 initial consultation fee for the water-heater and then another $85.00 fee for the rooter service of the drain: two services, two service men, two prices. Odd, okay. Whatever. Screw me now. Not done. I called back (on a weekend) and this time the scheduler (a different one) informed me, "No, one home...one service call. Not two. I'll fix that." Okay. So a few days later when the single plumber shows up (no helper), he asks me straight up, without even walking past the front door, "Have you considered installation a new water heater instead of doing the service?" My response, "Yes, but it is only 6-years old. It works, I want to do maintenance on it now, so I won't HAVE to replace it." He says, "Oh, okay." Then he proceeds to remove the hairball from the shower drain. Yuck. You guys are worth the cost to deal with this stuff. He moved on to the hot-water-heater. He asks ME if I have a "3/8" socket"? Maybe, but I don't know where it is...(just moved...house is mess). "Well, I'll have to go to Home Depot and pick up one and I'll need to buy a collapse-able anode because I don't have one." I said, "Okay, I've got to go to work, but any questions, please ask my wife." As I pulled out of my garage, I realized he had (supposedly) left to go to Home Depot. Nope. He pulled out of the garage. Sat on the street. And, then, when I left, he promptly went in and told my wife, "You need a new water-heater. This one has too much calcium coming out in the water...slowly...you need this replaced and I'll give you $300 off (same 'coupon price' you get in the mail from Rescue Rooter). He never went to Home Depot. Never left the street. Waited for the man of the house to go. My $600 bill turned into a $2,000.00 bill. He went and bought (or was it in his truck?) a new water-heater (Wife told him what kind our other new one was and that we wanted the same...he put in a 6-year-warranty water-heater. . .different model and brand. . .and installed the pan, the water-heater, and gas lines ALL BY HIMSELF. No helper. Lifting heavy water-heater by himself in 110 degree heat. Did he take photos and send them in for home inspection? Who knows. I was charged for a installation license. Charged for a water-heater, install, and total bill for drain cleaning NEW water-heater install: $2,000.00 for water heater and $476.00 for ONE drain cleaning. You make up your own mind whether you think I got baited-and-switched. Do you think I got scammed into a new water heater? Did I pay for an "inspection" never filed? Is $476 to clean ONE shower drain excessive? My mind is made up: Never again. Now, I'm left with, "If not these unethical clowns batting 50% (one good job, one scam), then what plumber do I use in the future? It won't be these guys.

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    8 years ago

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    3 years ago

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    11 months ago

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    2 years ago

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    4 years ago

    Steve did a great job and very professional and responded to my needs even on a holiday.

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    5 years ago

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    5 years ago

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    6 years ago

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    9 years ago

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    8 years ago

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    7 years ago

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    16 years ago

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    Page 1 of 3

    Ask the Community - ARS / Rescue Rooter

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    Schrader Plumbing - Schrader Plumbing Office- North Richland Hills

    Schrader Plumbing

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    We had Schrader Plumbing out to snake and service a clogged pipe, and Gabe was outstanding. He was…read moreprofessional, patient, and extremely thorough in explaining what was going on. He went above and beyond by running a camera through the pipes and showing us exactly what caused the clog. Everything was fixed efficiently, and he offered helpful recommendations for future maintenance. The quality of work and transparency made this an excellent value, and we felt confident we were getting honest, expert service. Highly recommend Gabe and Schrader Plumbing.

    I'd be very cautious before using Schrader Plumbing. I had a horrible experience with them. 2…read moremonths ago I experienced a stoppage in my toilets. Based on the exceptional reviews, I called Schrader to come out and fix the problem. They sent technician Michael Badgley. I was initially given two quotes, one for roughly $800 and the other for $4,000. After a quick inspection of my home, Michael determined that he would have to dig a hole in the back yard at a cost of $5,700. While I didn't really understand how the quotes kept changing, I agreed to the scope of work as I'm not a plumbing expert and needed to get the stoppage resolved quickly. Bewildered, I later sent the receipt to my neighbor, who informed me that my house was pier and beam, not slab as it indicated on the quote. I recalled Michael asking me where the crawl space was and I wasn't able to identify it (my fault as an uniformed homeowner) although I showed him the area I thought it was in inside the master bedroom. He passed right over it without a second look. Later, after speaking with my neighbor, I was able to go over and find the crawl space myself easily. Michael fixed the pipe under the toilet in the main bathroom and then proceeded to tell me that I would need to replace all of the pipes at my house at a cost of $30k. He couldn't even assure me that the problem I had just handed over $5,700 for was fixed. The icing on the cake was the $100 bill that I had tucked into my lunch tote on the kitchen table in view of the technician, and when I returned later it was missing. That was certainly my own fault for leaving it unsecured. I was concerned about the entire process and wrote to the owner, John Schrader. I waited several days with no response to my email or phone calls, which spoke volumes to me as a customer. After my third attempt to contact him, I was finally passed off to a service advisor. I explained my concerns to him, that the crawl space was never properly identified and that I wasn't sure that the repair that was done was necessary. He offered me a refund of $750 "to remove my bad review" which I hadn't yet written. Less than 2 months later I experienced the same stoppage. I called Schrader again and was told that the pipes needed to be replaced. I finally called another plumber who identified the source of the stoppage, this time to be at the front of the house instead of the rear. They fixed the problem for only a fraction of what I paid to Schrader. He explained that the first repairs were unnecessary. If you like being robbed, by all means give Schrader Plumbing a call. I absolutely feel violated and taken advantage of as a single female homeowner. If you want to save your hard earned money and get the job done right, get a second opinion.

    Sunny Service - Professional technicians.

    Sunny Service

    (59 reviews)

    Here is a polished, respectful, and well-organized version of your message. I preserved your voice,…read moregratitude, and heartfelt meaning while making it clearer, easier to read, and more professional. If you'd like it shorter, formatted as a Google review, or written in a different tone, I can revise it. Revised Version I would recommend Sunny Services to anyone looking for a company that truly strives to provide every customer with quality service, attention to detail, and professionalism. They take their time, they are thorough, and they make sure no question goes unanswered. I want to give a huge shout-out to everyone I spoke with--from the outstanding customer service representatives to the upper management team. They took the time to understand my situation as a disabled veteran who was exposed to Sarin nerve gas during the Iraq War. Because of that exposure, I now deal with cognitive and speech impairments, PTSD, and other challenges that affect me every minute of the day. I currently need a caregiver for eight hours each day to help me manage daily activities. Because of my cognitive challenges, I know I can be difficult at times. If I can't express what's on my mind right away, I lose my train of thought and become frustrated. This is something I struggle with daily. I want to sincerely apologize to the customer service representatives--who are the first point of contact and such an important part of the company--if I came across as unprofessional at any time. It was never intentional. Having worked in the insurance industry for most of my career, I understand how critical that first impression is. I always trained my own employees to greet patients with a smile, offer water or coffee, and make them feel welcome. Sunny Services does exactly that in their own way. Their team makes you feel cared for from the very first moment, always asking, "What can I do to make your day better?"--and they mean it. I have also been extremely impressed with their HVAC service work. I first used them when they offered a Home Depot promotion over the summer. I expected a quick job, but instead they took their time, performed a thorough diagnostic, and explained everything clearly. My father--who lives two hours away--happened to be visiting that day. He was amazed by their professionalism and the level of detail they provided. He had almost no questions because Sunny Services had already explained everything so well. I want to thank the entire Sunny Services team for their patience, professionalism, and kindness. I know I can be hard to work with at times due to my disabilities, and I truly appreciate how understanding you all were. Every day is a challenge for me, and I often feel frustrated that I'm not the same man I once was after serving my country--but your compassion meant more to me than you may realize. So thank you--each and every one of you. You made my day better even when I fear I may have made yours harder. Sunny Services deserves five stars for quality, professionalism, attention to detail, and outstanding customer care. From the customer service team to the technicians to the management team--you are the backbone of the company, and you are the reason I will continue to recommend Sunny Services to anyone in the DFW area. They offer the best prices around the DFW area you can never be anywhere you go anywhere that I've called in the past, but they beat depressed hands down in the quality of care and all the above that I have explained you will not go wrong with Sunny services so I highly recommend Sunny services over numerous companies. I've used throughout the years. You just can't go wrong. Thank you again for everything. -- A grateful veteran

    Daniel was great he explained what had happened to my sink being stopped and was very professional.read more

    ARS / Rescue Rooter - waterheaterinstallrepair - Updated May 2026

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