With expenses from the holidays, I was worried because of the possible high cost. I called for info from other plumbers that gave me very high estimates, hinting that he may need to cut the wall which would add additional costs. The estimate was frightening. I called ARS, who sent out a wonderful plumber named Devon who evaluated and told me the cost, which was 1/3 the other company's estimate. He solved the issue very quickly. Needless to say, I highly recommend them to anyone. They are quick, efficient and straight shooters. I am more than pleased. You will be as well, if you hire their service. read more

Service is a joke. I tried to purchase a Home Service Plan for my hot water heater even after their terrible service. I still remember the technician that thought I should dispose of my old toilet before ultimately leaving me a trail of toilet water because he was too lazy to drain the water out or even make the job look good. (This is after refusing to service my old toilet.) Then there was the dispatcher that didn't think having a clogged drain was important enough to take care of told me they didn't have a technician for me the first day and then no called and no showed the next day. (This is after I spent good money on a new clean out.). While I have since moved on from the plumbing division (now they don't even return calls), their HVAC division (ran by the Dallas company) is the only reason they had my business as long as they did. THERE IS NO ACCOUNTABILITY IN THEIR WORK, STAY AWAY! They deserve negative stars. read more

Would give 0 stars. Scammers. Tried to charge me 500$ for a 40$ part. Got charged 100$ for a guy to just come over and try to scam me. So ridiculous it's actually funny lol. read more

On 9/12/2025 at 10:21 PM, I spoke with a customer service representative who continuously responded in a mocking tone, which made me feel really upset. This is the third day I've been calling, and they keep saying they'll send a technician but haven't. I was already in a bad mood, but I asked them to please send someone tomorrow. The rep just kept scoffing, acting like it's not their problem, which makes dealing with them so frustrating. I'm wondering why they employ people like this and still don't send a technician. Don't they care about their business? read more

Rescue Rooter was supposed to send someone out the next day to provide an estimate for replacing a main sewer line after the initial technician discovered tree roots in my current line. However, the next day dispatch calls to tell me the technician was coming later than scheduled because he essentially had a project more important than mine. Then he didn't show up at all, dispatch never called again, and I was pushed aside. Not impressive after just spending $100 to have them at my house the day before. I regularly receive better customer service at fast food restaurants. I expected more professionalism from Rescue Rooter than that. Reading the other horror stories from these reviews, it looks like it's probably a good thing the second tech never made it out. Looks like I avoid these scam artists. read more

I was ordering a replacement water heater from Lowes and typically install them myself. I saw an option to get a quote from their recommended service provider so I applied all details to inquire. They called me the very next morning which was Christmas day. I didn't expect this, but happy to proceed and they offered several options that same day to come out for assessment and quote. 2pm - 6pm was the agreed upon time frame. I made arrangements with family and cleared out the garage/workshop to give them clearance. At 6pm, it was a no show. I called them shortly after and they apologized, confirming they would have a service tech contact me in the next 20mins. Again, nothing. I pretty much wrote them off until they called the very next morning. I took the opportunity to give them an ear full. They asked for the opportunity to make things right, so they scheduled a visit the same day and I accepted. The Manager (Danny) assured me they do not work on Christmas day but I explained to him that I spoke to two different individuals who approached me and offered me Christmas day visit. The service tech showed up as agreed. He made no attempt to look at my water heater and went straight to calculating numbers. An exact replacement with tax and accessories was at $600 from Lowes and I explained that I already had the make/model in mind, and in my Lowes shopping cart. As he was calculating he was talking out loud, "I should be able to knock off $200" and minutes later, that got bumped to $300 off. So right away I knew this was going to be a joke. Sort of like a dealership telling me they'll knock off $500 on a fully loaded Cadillac Escalade. When he was done, his quote was $2,645.00 for the tank and installation, and he sent it to my email address which never came. I immediately told him I decline and there's no need to proceed. Later in the date I checked several feedback sites only to find out how awful these folks are with none of the sites reaching 2 stars out of 5. To Lowes, you should be reading all the feedback from your customers. Shame on your for having such poor representation! read more

Our initial experience with this company was through Lowe's. We purchased a new hot-water-heater and Lowe's arranged for the delivery and installation (we pay for these options, of course). The plumber who installed the water-heater (replacing a 16-year-old heater) was polite, courteous, and did a great job. He had an assistant to help him lift, move, and install. Informed us the "inspection" is done by taking, and submitting, photos of the install to the City of Fort Worth. Okay. A little odd, but maybe that is the Texas (Fort Worth) way of inspecting hot-water heat installations. Now, for the bad. A few months later, I decided to get our 2nd-hot-water heater serviced and a shower-drain rootered. I wanted the water-heater flushed and a new anode-rod installed (six-years old). I called ARS/Rescue Rooter because they'd done our Lowe's install--and, silly me, expected similar service. I was told there would be an $85.00 initial consultation fee for the water-heater and then another $85.00 fee for the rooter service of the drain: two services, two service men, two prices. Odd, okay. Whatever. Screw me now. Not done. I called back (on a weekend) and this time the scheduler (a different one) informed me, "No, one home...one service call. Not two. I'll fix that." Okay. So a few days later when the single plumber shows up (no helper), he asks me straight up, without even walking past the front door, "Have you considered installation a new water heater instead of doing the service?" My response, "Yes, but it is only 6-years old. It works, I want to do maintenance on it now, so I won't HAVE to replace it." He says, "Oh, okay." Then he proceeds to remove the hairball from the shower drain. Yuck. You guys are worth the cost to deal with this stuff. He moved on to the hot-water-heater. He asks ME if I have a "3/8" socket"? Maybe, but I don't know where it is...(just moved...house is mess). "Well, I'll have to go to Home Depot and pick up one and I'll need to buy a collapse-able anode because I don't have one." I said, "Okay, I've got to go to work, but any questions, please ask my wife." As I pulled out of my garage, I realized he had (supposedly) left to go to Home Depot. Nope. He pulled out of the garage. Sat on the street. And, then, when I left, he promptly went in and told my wife, "You need a new water-heater. This one has too much calcium coming out in the water...slowly...you need this replaced and I'll give you $300 off (same 'coupon price' you get in the mail from Rescue Rooter). He never went to Home Depot. Never left the street. Waited for the man of the house to go. My $600 bill turned into a $2,000.00 bill. He went and bought (or was it in his truck?) a new water-heater (Wife told him what kind our other new one was and that we wanted the same...he put in a 6-year-warranty water-heater. . .different model and brand. . .and installed the pan, the water-heater, and gas lines ALL BY HIMSELF. No helper. Lifting heavy water-heater by himself in 110 degree heat. Did he take photos and send them in for home inspection? Who knows. I was charged for a installation license. Charged for a water-heater, install, and total bill for drain cleaning NEW water-heater install: $2,000.00 for water heater and $476.00 for ONE drain cleaning. You make up your own mind whether you think I got baited-and-switched. Do you think I got scammed into a new water heater? Did I pay for an "inspection" never filed? Is $476 to clean ONE shower drain excessive? My mind is made up: Never again. Now, I'm left with, "If not these unethical clowns batting 50% (one good job, one scam), then what plumber do I use in the future? It won't be these guys. read more

ARS / Rescue Rooter - Who gets the reward? The Contractor or the Homeowner? - Water Heater Installation/Repair Near Me - Richland Hills, Texas

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AC unit stopped working the night before and the house was 88 degrees all day. Husband called ARS since they would come out on a Sunday and did not charge a diagnostic fee (also had a 2nd and 3rd opinion scheduled for Monday afternoon). Tech came out; he was great, personable, friendly, seemed like a genuinely nice guy. Took a look at the AC unit and said the compressor was out and so motor was done for; he could do the repair but the unit was so old it would still just run up my electricity bill and I would need to replace the unit soon anyway, so he wasn't going to do that to me - wouldn't feel right taking his commission and leaving knowing that I'd just end up having to pay a lot more money anyway. He offered to call his office and schedule a sales manager to come out. Put the call on speaker; the dispatch lady said someone would be out within an hour. Tech left. I waited an hour and 20 minutes, no one showed so I went out to run errands rather than sitting in my hot house. Sales guy showed up about 20 minutes after I left, then called my husband when no one answered the door. He quoted over $12,000 for a new unit or $9400 to fix the compressor. Husband politely told them, no thanks and have a nice day. Next day, had an independent repair man come up - he diagnosed it was the capacitor and a freon switch. Cost, with parts and labor was $450 and the cool air is flowing in my house once again. If you call ARS, I would recommend also getting a 2nd opinion, especially if you don't know enough about the problem to be able to estimate a reasonable cost or it feels like someone could be taking advantage of your emergency. read more

I'm not one to usually write a review, but this one stuck with me. Our AC went out over the weekend and so we called Home Depot's contractors which sent our ARS to us to "fix" our AC. Mind you, we just have a 3 week old at the time and we needed the AC fixed ASAP! After a "full" diagnosis, they said that my unit was leaking refrigerant and I needed a whole new unit, to which they ended up quoting me 16k for. I asked multiple times if they were sure this was needed and they doubled down. And I also asked if there was a way I could fix it myself? They said there's not a way to fix it yourself unless because of the parts needed, etc. I did not make any purchases that day and got another 2 HVAC people on the area to take a look, because I was not prepared to spend 16k, esp after all the hospital bills with the baby that same month. After the other HVAC guys came out, I told them what ARS said and they rolled their eyes and said there was absolutely no leak, and the pressure was normal, no need for a new unit at all. The issue was that our thermostat went out the day prior and needed to recalibrate, at the same time my capacitor was blown. I was able to change out the capacitor myself which only took $18 for the part, not 16k... my AC is working like normal now. I'm just shocked that ARS would repeatedly push for me to replace my unit when in reality it was a fix that I was able to do in 5 minutes and a little bit of research. If I went through with the replacement of the unit, I would be neck deep in payments. I know they get others with this, but I hope this review will make people more hesitant with this company and ALWAYS get a 2nd and/or 3rd opinion. Could save you 16k. read more

They were scheduled thru Lowes to give an estimate to install the water heater. 8 to 10 never showed up. read more

company came out quickly not check out water heater and we were able to get a new one installed and brought up to code very quickly. very satisfied read more

Made an appointment and was told someone would be out the next day between 8a and 11am then when the guy confirmed the Appt before I hung up he changes the appointment to 8a to noon on that Saturday. About 1215p I called and was told they couldn't find my appointment. And then when she actually took time to look she found it only to tell me the Appt was from 8a -12p. I already knew this and even explained that to her when I called. I was told someone in dispatch Laura I think said my appt was changed to later. I finally reached Laura after playing phone tag for several calls. She then tells me someone would be out between 3 and 4pm that day she thinks. I was already assigned a tech and they have emergencies. As if my issue wasn't an emergency. Needless to say I made several calls back with no one or knowing what was going on. It was after 6pm now and no one showed up nor did they call me. Your customer service stinks!! And I will make sure to put this review on every website i can find with your business. Sunday around 130p Laura called to tell me know one came out. And said she told her manager everything that was going on and doesn't know why no one showed up. Then she had the audacity to aak if I wanted to make another appointment. The words that I wanted to say to her I didn't. Don't ask me to email you to discuss this issue. You should be ashamed of your lack of integrity, customer loyalty and service. read more

Rescue Rooter - Dallas did a great job repairing my dad's plumbing issues. They came out quickly to get his clogged toilet working again and they repaired a second toilet, even though I did not request that service when I booked the appointment. Shane and Alex, the technicians, were very friendly and professional. I called to schedule the appointment at 4pm and the technicians arrived within 4 hours and I was kept informed of their approximate arrival time. I felt the pricing for the service was reasonable and I would use Rescue Rooter again. Great job, Shane and Alex! read more

Told me one price on the phone and then arrived and added 300.00 to the quoted price because tech couldn't find the clean out and I guess it's 300.00 to climb a ladder onto the roof. They wasted my time. Pick a more reputable company. read more

I called ars rescue rooter yesterday for a problem with our water heater, and they said they could come the same day and look at it. They came out and just looking at the water heater from his eyes he said that we needed a new one. He didn't check anything just glanced at it and said that I needed a new one. Before we decided, they said that they had different finance options and that they would send us an email so we could fill out the form and apply. We waited for 30 mins with no email. I called them back and found out it was never sent. So we got our own loan and were ready to go forward with the install. Already to be done with this. Before the tech left he said to call his office when we were done with the finance / loan, and we would get scheduled for Sunday, so I called again and again and again and again. I get no response from the installation team until that night. The I installation manager if that what she was Laura told me that there was a misunderstanding with us and that they we had to get financed before we can move forward. i said we already have got a loan. She said she wasn't informed after I called 4 different times and was told that they emailed her 4 times. So we wanted to get on the Sunday schedule but then she informs me that we can't get it fixed until Tuesday. I told her that we already agreed on a Sunday, but she said no that there was no time slot until Tuesday. I said I have 7 people in my home with no hot water. She didn't seem to care. She called me today and says we can move you to Monday afternoon and I tell her that we decided to go with someone different with better customer service and you can tell she gets mad on the phone and then she hangs up. She tries to say she called and kept me informed. it I called someone we have used in the past and everything webt smooth with them. I suggest that no one calls this company. read more

Steve did a great job and very professional and responded to my needs even on a holiday.

So I called ARS tonight with an emergency. They advised of $119 service charge and said the technician would call when he was 30-45 minutes away. After an hour and 20 minutes of waiting with my phone right next to me I called back to see if the technician was still on his way only to be told that he said he called me and that I had canceled the call. I explained that I had been waiting for his call the whole time and that no one ever called me. No apology or explanation other than they were now booked and for $119 they can shut off my water but couldn't look at or fix anything until the next day. Absolutely unprofessional and awful experience! They flat out lied and I wouldn't trust them. read more

First of all, Lowe's is not the problem. Lowes assigned ARS to install the tankless water heater for us. Our first contact with them was the man to give an estimate. Was supposed to arrive between 9am and noon. He arrived at 3pm after we had already given up on him. The installation was on time and done well, however, soon after the installers left, we noticed just a trickle in the kitchen sink. I called for assistance and was promised a call the same day. Did not get a call until the next day. An ARS tech was to come out between 1pm and 6pm. At 5:55pm, they called and rescheduled for the next day between 8am and 11am. This tech could not figure out how to fix the issue but thought it was inside the faucet. I had a new faucet that he could install but was quoted $866 to replace sink plumbing with OUR parts we supplied. Declined the offer. Called ARS again because trickle got worse, they scheduled another tech to come out between 1pm and 4pm. Again, no-show and no call until 6:09pm. Rescheduled for next day. This tech was on time and fixed the flow issue within 15 minutes. Customer Service Escalation was supposed to call but have not heard from them as yet. (9 days later) Commitment is not a priority for these folks. Customer service does not seem to be their strong suit. By the way, another plumber came and installed my equipment for $250, not $866. read more

Our sewer got clogged up and we put in a call at about 5:00 PM. We were told that someone could be out between 7:00 and 11:00 PM. Jerry showed up about 7:30, snaked our sewer line and after he was satisfied the obstruction had been cleared, ran a camera to insure the line was clean. From start to finish, he was here about an hour. Problem solved and we got a 90 day warranty. Definitely recommend these guys! read more

Yes, I called ARS plumbing on Saturday morning and they did came quickly. I was very satisfied with the work that Mr.Joliana did, I have a clogged up toilet and clogged up sink in the master bathroom and didn't took him very long to fix everything. I will sure recommend him to friends and family, will definitely used their service again read more

OMG . Ace man plumbing (Ken Vasil ) did an outstanding job replacing 20' of total root infested sewer line , originally quoted with 15' , he quoted $1,200 to a max of $1,800 depending on how long the job took etc. Well the pipe was not cast iron it was concrete and had to be busted up to get it out. Amazing how intense the roots were , in every crack and just hard to imagine, with clusters inside so big there was no rooter going to be able to remove them. But Ken did a great job and put a cleanout at the very end at the city connection so if that end shows water we know its the city. But with all new PVC there is no way for roots to enter. I should never have a sewer issue again , which always seemed to happen on weekends and even thanksgiving once. And the topper , he did all that for $1,350 , that's $2,850 cheaper than ARS wanted. What a scam ARS rescue rooter is running. Think about it , Ace Man did the job for 1/3 the cost. That's rediculous and should be criminal. Oh and Ken did the job before he said he could do it , showed up on time and did the job in less time that I spent waiting for ARS to show up. Oh and that refund from ARS did not happen , not surprised but if I can sway people from getting ripped off then it's worth the money. read more

ARS / Rescue Rooter - Water Heater Installation/Repair Near Me - Richland Hills, Texas

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Whatever you do DON'T HIRE THEM. My outdoor faucet where you use for your water hose, well that broke off and had to be replace they sent a tech out he replace it and also broke the pipe to my main water line. Next morning I called and I told them it's leaking you would think that I would be place in front of the line, cause water is running not with ARS so 2nd tech came out (now mind you water is coming out but he for some reason doesn't see, Next morning I called asked not to be put on the bottom list I have water running. ARS refuse to accept responsibility of breaking the main water line pipe. Guess what they did do they wrote up a ticket saying we can fix it for $758 dollars like I am gonna trust this crooked company, guess what called and got the pipe fixed for $150. I hate this company they are full of liars and cheaters read more

Rescue Rooter and the Service Tech that was sent out to help with my leaking sink pipes, Alex, were punctual, professional, quick, and extremely friendly. I was extremely pleased with Alex and the service I received. Thank you Rescue Rooter read more

I scheduled an appointment for today and waited for 5 hours aside they never showed up. I called after 4 1/2 hours and the phone rep just wanted to argue. Horrible service, steer clear!! read more

Service Tech was very nice and professional but the pricing set by the company is A COMPLETE RIPOFF THAT SHOULD BE ILLEGAL! Repair took LESS THAN 30 MINUTES, with one minor plastic part, for which I was charged OVER $400!!! Would not recommend to my worst enemy! read more

I purchased a solar attic fan from ARS in January and it has never worked. I paid $1600 for this attic fan. I cannot get anyone to come out and look at it. They've scheduled two or three appointments but never show up and never even call. I've now spoken to probably a dozen people and they keep telling me something different and then tell me someone will call me back and they never do. read more

Hello! Let me just say I have an older home and had to redo the plumbing for my laundry to connect to the main sewer line. After getting bids and comparing between 2 different plumbing companies-Belue and Schrader, ARS price was $2000-$2500 cheaper. I was skeptical of course but they had never let me down and anytime they had came out before they were always straight shooters. The bid came with the camera work to find the main drain. The other companies charged extra for this. The only thing I had to do in addition is call a mason to repair the brick which cost about $300. I haven't priced the cost to repair the sheet rock yet. Overall I can say I'm very impressed. These guys are great! Thank you Dale, Marcus, and the team for doing a great job. The job was completed in 2 days with inspection and dirt filled back in. They also offer financing too which also helped. Cost for the job came out to $5300. read more

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Cannot fix leaky toilet. The issue was not an emergency. Charges exorbitantly compared to Wilson Home Services (they fixed it in 15 mutes or less at almost half the cost). Does not keep promise: a manager was supposed to call; never happened. They should do a refund and apologize. But they will try to find 101 reasons as to why it is justified to grab money and not deliver. Defrauding now has a new meaning.. read more

Will talk in figures... Cost of Touch less Kitchen Faucet = $ 239 Costco ARS installation quote = $ 460 Condition around Kitchen sink - super easy task with the right equipment . Now you decide what should be there rating like. Got it done via Amazon $ 150 read more

Over charged for service to unclog drain and then charged more then the agreed price afterwards, had to call several times to get the over charged removed and still have not gotten the credit. Stay far away from this company! read more

My water heater gave out and I'm expecting company (of course)! ARS rescue rooter sent James over to assess for repair/replace and take a measurement. The tank is original to the house so it has reached it's expiration date. We opted to replace and they did it right away. I have working hot water and five hours to spare before my guests arrive. Thank you, ARS, everyone (especially Cora) was so pleasant. The young men who installed were polite, friendly and efficient despite the heat and humidity we are having today. James went out of his way to locate the correct size unit for our house and arrange a pick up. I really couldn't have asked for better service and will recommend. read more

I am. Land lord and do work on most of my houses myself. I was stuck out of town and we needed a plumber so we called AMS. They came out 2 separate occasions on the same day for the same issue. It must have been a slow day because my tenant said 3 people showed up. Looking at the invoice it clearly states they planned on doing a service which costs 340 dollars but it also says the service was not completed due to their inability to find the entry location for the procedure. They still sent me a bill for 340 dollars. The second time they came out that day to fix the issue they gave me an 11000 dollar estimate which I firmly rejected. I called another plumber the next morning and the issue was resolved for 98 dollars. This company is a joke and I plan on calling the BBB right after I post this. Have a great day but please dont use this company. read more

I. Am. A. Moron. I just paid $60 (home warranty co-pay) to have a plumber come out to spend 10 minutes and show me how to reset/force drain my disposal. My wife and I thought we had serious plumbing issues as our dish washer and kitchen sink weren't draining. Wrong. We just have no basic understanding of plumbing. Oh well, at least Carl was cool and showed us what we needed to do next time! read more

BEWARE!!! Never accept the first price they quote to you. We needed shutoff valves replaced in an older home. They quoted us almost $550 for a 1/2 hour of work. We passed and told them no thanks. They then called a supervisor to get a "rock bottom" price. They came back at almost half the original price. (Still way overpriced) I don't mind a company making a profit, but to blatantly rip off people is just wrong! I just won't do business with a company that treats people this way. read more

Marcus arrived within the time window and was very polite, he always put "footies" on before entering the home. He unclogged the lines and did the job he was supposed to be very quickly. read more

I had a water emergency, and Jessie responded promptly, was here within the hour. He analyzed the problem, explained it to me, and gave me a written price quote upfront. He had to replace a piece of pipe leading to the circulation pump on my water heater. He even analyzed a problem I've been having with my garbage disposal & advised me that would be more cost-effective handled through my homeowner's warranty. All this in about 2 hours, I paid $340 and consider that a bargain. Note to ARS: It is not necessary to make your technicians wear long sleeves to cover their arm tattoos unless the tattoos are offensive. I noticed Jessie suffering in the attic heat & asked him why he wasn't wearing a short sleeve shirt. He never complained, just said this is your company policy. I hated to see him suffering in the heat, fixing my problem. read more

I did my research. Luckily, I found this corporation who fortunately sent Scott. He was fast in his response, capable in his skill set, knowledgable and upfront with future issues which we might have. More than I could've asked for. Pricing is reasonable for this area. I am one of *those people who research, create public awareness and stand for ethical businesses. Trust. -V. DO NOT call or USE BERKLEYS, ever. read more

I was a little leery at first after reading some negative feedback but after looking at other options I decided to try the $99 (+a $15 truck charge for $114 total) for a single drain clean special with camera special to see if that would fix a clogging master toilet problem. Robert Juliano came out in the time window I was given and checked the flush. He determined I needed to replace the 20 year old toilet. We compared it to the flush difference on the guest bathroom and I could see the difference Robert was talking about with the much slower water swirling. Robert recommended a Kohler and told me the model to get (Kohler 4421) since I'm a do-it-yourself guy. Robert spent about 20 min and there was no charge since it didnt need a drain cleaning. Can't beat that...I would definitely use them again if needed. read more

I called for an appointment, I received one for that day, time slot 3 - 7, dispatched called 10 minutes before 7 and said they could not make it that day and we rescheduled for the next day. (Day 2)12 - 3 time slot, at the 3:17 I received a call stating that a technician is on the way and should arrive in 30 minutes, 50 minutes later someone arrived. When he got here, the job I needed done was something he didn't do so he needed to schedule a "plumber" to come to the house. I communicated the main issue (busted drain under my house) we needed fixed plus some other issues needing addressed and resolved. He contacted dispatched to reschedule another appointment with another Technician for the next day, time slot (Day 3) 9 - 12, about 10:45ish dispatch called to say someone could not make it before 1 but someone would be here. NO ONE EVER SHOWED UP OR CALLED. read more

Horrible! The company responded promptly but service after the initial visit was sloppy and unprofessional. Dry Force subcontracts and takes no liability for work performed. Worse, they broke a part and called ARS Plumbing. ARS stated they Dry Force would pay. Well, they didn't! Dry Force signed the invoice as the customer. Months later ARS is trying to collect from me. The company does not return any phone calls. ARS hasnt returned my calls either. Contacting the BBB (Better Business Bureau ). Suggest you go with another reputable firm, like Stanley Steamer. DO NOT USE DRY FORCE OR ARS PLUMBING. 24 August 2017 After posting, I was contacted by Dry Force to resolve the complaint. ARS is no longer attempting to collect a debt. Bill was paid by Dry Force. Apparently, a misunderstanding between the two companies. ... read more