Don't waste your time here, I was trying to buy an item that was shown as almost half price online…read moreas they had in store. After asking multiple times I was told I would have to order it online to get it for that price. The item that me and the associates were all standing there touching. So I do, the order gets cancelled twice when I order online and of course no one understands how that could happen. They tell me they can not figure out how to sell me the item. I then stepped outside to try to see why the online order was cancelled and they closed the store 15 minutes early and ignored me. Will not be returning

Literally the best store. If I could I would stop in here anytime over Home Depot or Lowe's. Staff…read moreis great products are A+ and you just can't beat the service and products. This Ace is actually the largest I've been too and thankfully close to home.

over 30 years using these guys, everything I purchased worked great and many guns I still use. They…read morehelped me through college, many times loaning more than my items was worth just to help me out. I never loss an item. They saved many an emergency and holiday when I was just starting out, and for that reason I still go there yearly to make all my purchases. If you want Honest, straight forward, and fair prices, Go to B&W. Once you establish a repour with them, they will take care of you for Life. They even shoed a few horses for me.

Horrible horrible !! Would leave 0 stars if possible. If you are brown or black do NOT come here !…read moreNot only is the shop incredibly disgusting and stinky but the workers are creepy and rude. One man asked me to walk over to him to comment on my appearance and even insulted my sister's hair. The people even laughed at her when she asked if they had a specific item. Will never be returning, its disappointing that people react in a prejudice way in 2025! Very sad to see.

I had a really bad experience here. I came in trying to sell an item and was treated with immediate…read moredisrespect. The person helping me who I believe may have been a manager called me a "beggar" just for asking about Selling my items. I'm not exaggerating, that's exactly what was said. I usually give businesses the benefit of the doubt, but the way I was spoken to was completely unprofessional and unnecessary. When I questioned why I was being treated that way, I was then told I was being disrespectful, which made the situation even worse. One bad employee can ruin an entire business experience, and unfortunately that's what happened here. Based on how I was treated, I would seriously question the authenticity of any glowing reviews. I believe they would be friends or family if they leave five stars. If you value being treated with basic respect, I would strongly recommend going somewhere else.

I will never set foot in this place again. Very rude. I've spent thousands of dollars at this…read moreestablishment buying fire arms and ammunition. Tried to sell a rifle I didn't want anymore, not only did they low ball me $200 under the previous price they said they would give me for it but they also demanded I give the a magazine for it even though when I bought it there from them they didn't give me a magazine with it. they were also very rude to me the entire time.

Masons hardware is my go to place to start for most everything. This is an old fashioned hardware…read morestore. They are extremely knowledgeable and have helped me work out projects and provide solutions/options. Prices are comparable to the chain stores. You can get what you need and back to your projects quicker. Give them a visit when you are around the New Waverly area and ask for help, if for some reason they don't have it, they will probably have an idea of where to find it.

Last year 2016 We took our echo tiller to them to fix it. They said they put a new carburetor kit…read morein it. I took it home. It wouldn't start. I took it back and left it for several days. I picked it up again and it started one time. Never worked again. Cost me $60. This month April 2017 took it to a guy down the street and he fixed it. He told me it looked to him like it never had a new carb kit. Masons I am disappointed

I dont know what Robert H is talking about cause it looks like every other TSC on the outside and…read moreeveryone I've spoken to at this location has always been friendly and I've always gotten help when needed and we're here frequently and will continue to come back!

Outside area is junkie and cluttered. Staff is not friendly. Drive the extra distance to another…read morestore.

We came in today to look for a gun for my fiancé me and her both aren't to knowledgeable on guns…read morebut the lady inside was very kind and helpful she took a few out and let her hold it to see how they felt told us all the information we need it was an amazing

Dont get loans for musical gear here! They are clueless…read more Cheap gear for sale in house is overpriced.

They seem like a good dealership. The sales manager was very knowledgeable and kind. They have a…read morewide selection of Kioti tractors.

So disappointed with the Customer Service and treatment by Manager Amy with Southern Tractor. We…read morepurchased a Stihl weed eater from Ace in Willis 8 months ago and the unit would not stay running. It would start and work for 1 minute and stop. Ace Hardware Manager told us to take it to Southern Tractor that they perform Warranty for Stihl purchases from Ace. Also, Ace told us that the Stihl Warranty covered any issue for the first year up to and including replacement of the unit. We then took the unit to Southern Tractor and the gentleman that helped us took it and said "Oh yes, any issue would be covered by warranty". We received a call from Southern Tractor telling us the unit was ready - no mention that there would be a charge. My husband went to pick up the unit and was told, that it required a carburetor adjustment and the charge was $55.00. Manager Amy at Southern Tractor, says that they had to adjust first before they can find out if there were any other issues - no other issues - so they say we are responsible for the adjustment fee of $55.00. Amy was also very rude on the phone when I called to discuss. I do not recommend Ace Hardware for lawn equipment or Southern Tractor to perform work. Remember the warranty on lawn equipment is not worth the paper it is written on.

I love my visits into this shop. The selection is jaw dropping. I have to restrain myself from…read morebuying too many things lol

I used to enjoy shopping here until I saw a display case full of racist/problematic items for sale,…read moreincluding: a nazi skull pendant, racist wall decor caricatures of African Americans (labeled as "Americana" decor), and a "terrorist hunting license with bag limit unlimited" card. "Antique" or not, items like this should not be allowed for sale. These store owners are accountable for the items that they sell. Additionally, one of the store owners bragged about having a copy of "Little Black Sambo," a book that has long-since been banned for its racist depictions of Black people. I will not patronize this store any longer. Their prices suck, too. A quick Google search shows that they had highly overcharged for a damaged book under the guise of "giving us a deal."