My daughter and I headed out for lunch, and since we drive past Hopdoddy several times a week, we…read morefinally decided it was time to stop in and see what all the fuss was about. This was our very first visit, and we were looking forward to trying it for ourselves.
As soon as we walked in, we noticed the restaurant had a fun sports bar atmosphere. Everything was very clean, well organized, and had a welcoming vibe. They also have an outdoor seating area that was just as clean and inviting.
We were immediately greeted by Ms. Jocelyn, the hostess, who warmly welcomed us and seated us in a booth. Since this was our first visit, she explained how the ordering process worked, handed us our menus, and pointed us toward the ordering counter.
At the register, we were helped by Ms. Ysenie, who was an absolute sweetheart. She was polite, patient, and made us feel right at home. My daughter ordered the Classic Cheeseburger for $10.75 along with the Double Chocolate Brownie Shake for $7.75. I chose the Magic Shroom Burger with no lettuce for $10.95 and a Strawberry Shake for $6.95. Ms. Ysenie also suggested we order the shareable fries for $7.75 instead of individual fries, and that turned out to be a great recommendation.
Our milkshakes were delivered by Ms. Phoebee, who, in my opinion, was the star of the show. She greeted us with a warm smile, was incredibly friendly and welcoming, and never seemed to stop moving as she delivered food throughout the restaurant. Even though she stayed busy, she made every customer feel appreciated.
The shareable fries arrived hot, crispy, perfectly seasoned, and were more than enough for both of us. The milkshakes were outstanding--rich and creamy without being overly sweet. The generous topping of whipped cream was the perfect finishing touch. Our burgers were equally impressive, cooked just right, well seasoned, and full of flavor.
During our meal, Ms. Jenni, the General Manager, stopped by our table to welcome us and see how everything was. She was genuinely friendly, polite, and had a wonderful smile. After learning it was our first visit, she surprised us with a card for a free burger on our next visit, which was a thoughtful gesture and a great incentive to come back.
Outstanding customer service can make a good meal even better, and that's exactly what we experienced. Ms. Phoebee alone is enough reason for me to return, and the kindness shown by Ms. Jenni made our first visit even more memorable. We will definitely be back, and I hope you give Hopdoddy a try for yourself.