I really do not feel that one star is deserving for this business.
Poor customer service and illegal charges are added to your bill for using a credit card with their establishment!!!!!
I do appreciate that they accepted me and my daughter in without an appt. after 6:30pm today, that's it.
The nail techician that open the door, pointed to where we were to sit. both
pedicure chairs had water drawn, but additional cold/lukewarm added. Due to my current physical status I informed the nail tech. that "the water was too cold"; 3 times before she realized what I said and added warmer water.
She was rushing to get started to do my pedi, why I'm I stating this ; CAUSE SHE WAS!!! Oh did I forget to say, she stated "I have to hurry, I have a appt. @ 7pm"; WHY did she initate/attempt to perform the pedi? Money, Money!!!
(Yes, I 'v been here before years ago, I forgot and the same attitudes/games are still being played by this husband and wife, the other young man who is their son):
1. This is a family run business ; (who bring young family members over from Vietnam, working them for low money, long hours and no breaks etc.)
The owner's wife,came over apologizing for how her employee did etc sending over another employee to do my feet and one to do, my hands. At the same time, explainingto my daughter why she had instructed her. how to get into the chair ( she is over 30, an RN in uniform). Finally, it becomes quite, our relaxing services begin.......just kidding.
Both of us ask for nail polish colors or brands that they do not carry toulene "cost to much" says the owner/lady with glasses. Current nail colors are dated for OPI and other brands present. All polishes have toulene in them and containers are old.
Final straw, is the $1.00 charge for using a credit card.
I was not informed prior to the charge been added to charges for nail services, informed when I question, what the charges were since the sales recipet was not itemized.
THEN I WAS INFORMED OF THE $1.OO CHARGE FOR USING MY CREDIT CARD , when my signture was needed.
THIS IS ILLIGEAL IN THE STATE OF CA., A BUSINESS CAN NOT CHARGE YOU TO USE YOUR CREDIT CARD. THE POSTING OF THIS ADDITIONAL FEE IS PLACED IN A LOW SPOT NEAR THE CASH REGISTER, SMALL HAND WRITTEN SIGN ( ABOUT 3X5" PIECE OF PAPER).
I will be reporting this to the State Board of Equalization, that this business is charging such a fee, or the appropriate dept. in the state of CA.
Oh, the owner stated" they had to charge this, because they can't afford to pay what the bank charges them in accepting credit cards"
You have a ten chair shop on Grand Ave. and you have been there for over 15 years, etc. Please!!!! read more