1. Grainger Industrial Supply

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Downers Grove, IL

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Grainger Industrial Supply

3.0 (4 reviews)
Closed • Closed
Updated over 3 months ago

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Tarp Supply Inc. - 10oz untreated canvas for one of our customers

Tarp Supply Inc.

(44 reviews)

Update: I received a prompt call from Steve at Tarp Supply who provided a very amicable solution to…read moremy issues. I will further update my review when the promises we agreed to have come through. I definitely commend the business for the prompt follow through. Can I give less than 1 star please! I purchased two different types of tarps from this business and on neither one was I notified after I waited my full order picking and shipment time that the items were in fact on back order and would not be available for another MONTH! They had no plans to notify me or reimburse our company OR give me options to make a different decision; all the while my company is losing $1000s waiting for tarps to arrive so we can do our work. There were no managers or supervisors available to speak with, the voicemail was full and the customer service agent I spoke with was not helpful or accommodating. The owner was off galavanting around on a "business" trip and I was given a generic email address as the only way to contact him for resolution. The money for the order was taken our of our bank account in seconds but I was told it may be a "few" days before it is returned.

Would give zero starts if I could, just like they took zero responsibility for their defective…read moreproduct. I purchased what was advertised as a heavy duty, fire retardant, waterproof tarp that was 40x40 feet from Tarp Supply Inc for $1,500 and $400 delivery. Upon delivery, I noticed how tiny the rivets were for this size tarp, they must have been smaller than a quarter. As soon as the tarp was tied down, a small breeze picked up and suddenly multiple rivets in the tarp ripped right out of the plastic material, the causing us to have to remove the tarp altogether after just securing it down. I contacted Brad in customer support who I initially offered repair or reinforcement options and asked me to send photos. After sending him photos of the damage, I received this response... "I spoke with our manager about this issue. They told me that since the 40' x 40' tarp was used and damaged, we cannot accept that tarp back for return." I asked to speak to speak to someone about this further and was ignored. This was a very expensive purchase for me that I spent a long time saving up money for. Not only am I out now out the $1,500 I spent on the 40x40' tarp, but also the $400 I spent in delivery, almost $200 in labor, $400 for delivery to return the broken tarp and the second 30x30' tarp, and 20% of the purchase price from the return for a "restocking fee." Thanks Tarp Supply for nearly bankrupting me this month and not offering any solutions! Maybe consider emailing me back and refunding me for YOUR faulty product.

Grainger Industrial Supply - buildingsupplies - Updated October 2026

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