I called and the lady I spoke to was super nice and helpful. My son needed a ride to the airport…read morethat was a hour and a half away and they were very accommodating. My son said the car ride was smooth and the driver was friendly. I would use this service again and recommend it to others.

I used them for the first time over the weekend and they were great. Clean cab,professional…read moredriver,and fast service. Definitely recommend.

Cab always on time and staff friendly. They take family member for medical care. Calls with…read morereminders regarding appointments the day prior. Great service locally and to Rochester 65 miles away.

always on time when you call them I never had to wait very long there very polite cabs are…read morealso.very clean the drivers are are real nice and nice to talk to well anyway my experience with the county cabins that I have never had any problems. with them at all I think they run a very good business that's all I have to say about them this is all I have to,say for now Robert lorow

Used their service twice while staying in Salamanca. All things considered...They were very…read moreaccommodating...their drivers Rich and Mike were very pleasant and gave us great recommendations for things to do while in the area. Will definitely use their service again.

At Bambi, we work with NEMT providers across the country, and Plan B Express Transit is a partner…read morethat truly stands out. Based in Dalton, NY, their team brings a strong focus on reliability, responsiveness, and getting the job done right. It's clear they understand how important dependable transportation is, and they consistently deliver service that patients and partners can count on. We always appreciate working with teams that show up with purpose and consistency, and Plan B Express Transit is a great example of that.

Christina and Angel from Plan B Transit helped me out when I lost the keys to my car at the Geneseo…read moreWalmart store. They drove me 20 miles to my home. The next day they sent an employee, Brian, to pick me up and drive me to my car, where I was able to use my alternate set of keys to open and drive it home. Thank you so much to Plan B Transit for helping me out of a harrowing experience. You are my heroes!

I needed a taxi and these people are hard to get ahold of even like I tried calling them like 10…read moretimes tonight ! no answer I've been trying to call sense 7:00 pm -8:00 pm ! no answer and this is supposedly the only taxi open on a Sunday and no one answers the phone

been knowing mark sparks for yrs.hes always arrived on time to get me to my location and back…read morehome. great job mark keep up the great work. ill be calling you sometime soon for your cab service to take me shopping etc.

this service is the only taxi service around elmira that did not have a wait time. was extremely…read moreconvenient for someone with an emergency!! thank you so much!

I don't answer the phone. Tried several times idk how your supposed to get anywhere safe after a…read moredrink or 2 when there isn't a Uber or a Lyft or a decent taxi service

I called this man ( mike) answered the phone on April 23, 2019 at approx. 12:19 am. My daughter was…read morein the middle of an emergency situation and he said he was asleep but for a little more money than usual, he would take the trip. My mentally challenged daughter that was at a Leroy police station (which I explained to mike) waited for 2hrs. I had even asked him if he was reliable and Deffinately going to show up, he says yes ma'am I'm getting out of bed now and leaving and then never showed up. Then to add insult to injury; chooses not to answer or call me back with any explanation or excuse as to why. Never ever use this cab company or any cab company that "mike" owns! He's a liar and completely unreliable! The only reason I gave him 1 star is because I had to in order to post this review. He's he nor his company are worth any stars not even a negative sign!

Left my medications in the cab, Got a phone call from them saying they had my Medications and they…read morewere gonna drop them off, When I called them back the manager. Start Yelling and screaming at me telling me he didn't know anything about him, he would not listen., Later that week the same manager picked me up from the hospital after I was discharged and started yelling and screamed with me. Telling me if I brought it up to him. He would throw me out of his cab. I do not like your recommend Riding with them.

Soon after I paid & tipped the driver (upon boarding), I was verbally assaulted (shouting &…read morethreats). He stated that this was because I was "too quiet". He then attempted to intimidate me into soliciting a prostitute he claimed to know (and for a ludicrously large sum of money I might add) while diverting our path from the intended destination (dentist office). Only after repeated warnings of arrest and, prosecution for kidnapping did he turn us around and do his damn job! WTH! Call this outfit at your own risk! Never again!

Communicative, reliable, and pleasant, with a clean car. A bit more expensive than the competition,…read morebut I'm happy to have used his service. Very good!

HERO Transport! The only cab we could find near Bard College. Friendly & reliable. Definitely…read morerecommend!