They have been super responsive, extremely knowledgeable, and prices when I've compared were very…read moregood. Used them 3 times now and they are my go-to.

Seatown is a very professional company. We needed our water heater serviced and flushed and Austin,…read moreout friendly tech, also pointed out that we may want to change our aging water shut of valve to a new lever to enhance safety- we will be getting this done with Seatown on future visit. Note- I shopped around and read a lot of reviews of several companies. That paid off as I got prompt service at a great price!

I had a great experience with Robert. I sent a request and he responded within minutes about an…read moreissue with my furnace. Instead of pushing for a service visit, he spent about 20 minutes on the phone patiently walking me through a few diagnostic steps because he suspected it might be a common issue based on my description. We were able to identify the problem together, which I'm very grateful for. That kind of honesty and willingness to help is rare and says a lot about someone's character. I really appreciate the time he took to help me out and would definitely recommend him and his company to others.

I had Overlake install a new furnace and then a new water heater (everything always breaks all at…read moreonce, of course) in about a 2 week period this winter in my parent's house. They were able to make it out within a day or two both times. The owner was easy to work with for scheduling. They don't try to pressure you or upsell at all, which I appreciated. The quotes I got were in line with other area vendors. The technicians were very professional and helpful despite the resident of the house being very crotchety. Would definitely hire this company again.

Guys specialize in water heaters. It's a no brainer. Our started leaking. The tech told me he's…read moreinstalled 10,000 of these. Price was good, it was fast, and painless. (posting a year later as forgot in drafts)

We had a water heater leak late afternoon on a Saturday. Not only were they helpful in providing…read moresteps to shut off water and drain it if needed immediately, but they got us in for a replacement on Sunday morning. The way it's set up now looks way better than our builder grade version, and the water is gets hot a lot faster. Would definitely recommend, and won't hesitate to rely on them again if there's ever a need.

Great service. Came by with a good estimate for my mini split installation, and did the whole job…read morethe same day. Good finishing touches with nice looking conduit.

Outstanding Service - Again! Thank You, Mark! This wasn't…read moreour first time with Top Heating & Cooling -- we called them about three years ago and had a great experience. So when we needed help again recently, it felt like reconnecting with a trusted name. And they didn't disappoint. This past weekend, my mum noticed our basement was flooding -- water was pouring from the pressure relief valve on our hot water tank. After doing some research, we managed to shut the tank off, but that left us without any hot water. Not exactly a fun situation! (We were half-joking about heading to the gym just to grab a shower.) Mark arrived and immediately put us at ease. He was professional, kind, and genuinely patient -- taking the time to explain the issue clearly before getting to work. He diagnosed the problem quickly and had everything fixed in no time. Thanks to him, we had our hot water back and our weekend back on track. It means a lot when a company earns your trust not just once, but twice. If you're looking for a technician who is not only skilled but also truly cares about the people he's helping, Mark is your guy. We'll absolutely be calling Top Heating & Cooling again -- hopefully not too soon, but without hesitation when we need to! Thank you, Mark! You saved the day (and our shower plans)!

I've used 2 Sons for a few misc plumbing projects now and had good experiences with each…read moreengagement. Their staff (phone staff and on-site plumbers) are professional, communicate well and get the job done. I should call out though that you might be able to save a few $ if you went with an independent but that's kind of the case for most home repair/servicing companies. I've never used them for Electric and/or HVAC so I can't speak to that.

This company has changed. And not for the better…read more A week ago I called to schedule an appointment for a leaky faucet in my house. An AI voice answered the phone, asked me why I was calling, told me it was going to look up my account details, said it had a problem and that someone would contact me to follow up, and then hung up on me. A few hours later I got a text from "Cameron". I complained to "Cameron" about the experience I had from the AI phone answerer. "Cameron" apologize and told me that such an experience would frustrate him too...then "Cameron" decided to be transparent with me and tell me that he was in fact AI as well and "his" real name was "Carson". We went back and forth about 6 times to explain the problem I was having and to set up an appointment. Then "Cameron" told me that the time we worked out wasn't confirmed yet and that someone would be calling me to confirm the time. Thanks, "Cameron". This was Friday around 4:00PM. THE NEXT MORNING, a human being (I think) texted me from the same number to confirm the appointment. After I let them know how unhappy I was with the AI scheduling service, a human (I think) did call me and apologized for it. Then, on the day of the appointment, the technician arrived an hour and a half after the 12:00-16:00 window we had set up. I had to call them at 16:30 to ask if the technician was coming and they told me he would be there soon. When he did arrive, in the middle of me making dinner for my family, he told me that the faucet would need to be replaced and that it would be $750 (!!) in labor to fix it. Then I was charged $83 for his time (which I guess would be rolled into the service). So, in the end I still had a leaky faucet and I was out $83 with the option to pay $670 to replace a faucet (plus the cost of the faucet itself). For that price, I'm just going to do it myself. Then the spam texts started coming from "Cameron" asking about the estimate. I got one every day until I told it to stop texting me. This company used to be great but I'm going to be looking around the next time I need a plumber. Please ditch this stupid AI system. Please don't charge your customers if you're extremely late for your own four hour window - especially if the diagnosis takes five minutes and is "I can't fix it - replace the faucet".

It was a great experience working with Technician Brett. He had very good communication the day…read morebefore the appointment and the day of, prior to arrival. Brett was punctual, professional, and knowledgeable. He allowed me to standby as he completed my water heater replacement, explaining the steps and functions of everything as he worked. It was very helpful in understanding more about appliance and preventative maintenance steps. Thank you, Brett!! Much appreciated!

Shady tactics to lock you in to paying more when it's too late to walk away. They'll quote you a…read morebasic price over the phone and unless you ask about things like expansion tank, water pan, earthquake straps etc. (things most other plumbers include by default), they'll tack those on once they arrive and at that point, if you're water heater is dead, you're in a tough spot and likely going to shell out the other $400+ for these other items rather than find another plumber and further delay getting hot water. Most plumbers include those items in their estimate since they are typically required to be code compliant. Fast Water Heater's price all in after the sneaky charges would easily be $400-500 more than competitors. My estimate with another company included all those items mentioned above, plus they refreshed some of my piping as needed for the original cost quoted ($400 less than Fast) and took care of the permit. I highly suggest looking elsewhere for water heater replacement unless you're in to playing games.

I'm a current Seatown Parter Plan holder so I can't speak to value. However I wanted to call out…read morethe amazing professionalism and knowledge. I requested a tune up for my water heater and furnace. The team of 4 showed up, explained the process, and began work. After each of the tune up they provided a very detailed explanations of everything they found (both good and bad). They provided several options and there was no hard upsell. Overall I enjoy being a member and getting free and discounted tuneups! Shout out to Kevin who explained the mechanics of my furnace and helping me explore options around my current problem!

Oh my!!! What a nightmare it was working Seatown!…read more Communiction with the customer is virtually non existent!!!! I placed countless calls. emails, text messgaes to no avail. I was quoted one price and charged another!! And, their mistake was financed, hence the countless attempts to contact them on my part. After 3 months, and again more countless attempts to contact them, I got an email saying they'd be mailing the $348.00 check. its been 2 months. Never came. Contacting the BBB next ! They obviously said they'd email the check to get me off their back.

CM Heating did an excellent job from the first person who came put and talked us through our new…read moreHVAC systems options to the installers and most recently, Tobin, who came out and inspected a potential problem I reported and provided a ton of great information so we can optimize efficiency and longevity of our systems. Everyone has been really great to work with. May 2024 - I finally scheduled our annual maintenance. They sent James out. He was fantastic. A wealth of knowledge, polite and professional. I signed up for the annual maintenance plan to save money. He made good recommendations based on my needs and concerns of my allergies. Much appreciated! 2026 update - our heat pump stopped working and needed replacement parts. I paid for them to send a tech to diagnose it and they followed through with the work which is under the 10-year warranty. Tech, Hagen was very nice and professional and made sure to answer all of my questions. Kudos to the office staff, Brittny, Erin and everyone who took my calls while I was eagerly waiting for parts & repair. They treated me very kindly and proactively communicated each step of the way. I hope that this fix lasts a long time, or at least until we upgrade to a newer, more environmentally friendly unit.

I scheduled my regular service for my furnace and A/C. The communication was great and the…read moretechnician was super thorough and polite answering all my questions. It was quite a bit more expensive than I'm used to paying in Arizona (I don't know the going rate around here.), but I'm very happy with the quality of service.