I came home to a bathroom floor flooded with toilet water. I called several local plumbers but Protocol was the only one who returned my phone call. They came out promptly and diagnosed the problem and returned the next day to install a new toilet. They were professional and cleaned up when they were done. I love my new toilet. I am 72 years old and it sits higher than the old one which is a bonus since my knees do not work as well as they use to. Thank you Protocol for getting my bathroom back together in a remarkably quick time. read more

Needed a plumber late in the day on a Saturday. Zack was the on call plumber. He was very clear in estimating the cost. He arrived when he said he would, and did the job efficiently. I will be using them again. read more

A special thanks to Erich and Zach from the Protocol Plumbing team for resolving my kitchen waterline issue in such a timely manner. Erich was very communicative from the start and I was just happy to know Protocol Plumbing serviced Edmonds and the Greater Seattle area. Zach came out and was so efficient with his work and the job was a great value, too. Five stars all the way for the Protocol Plumbing team. I'm looking forward to using them again and referring them to my clients and colleagues. You won't regret using this team of plumbers. Thanks again for the help! read more

I contacted Protocol Plumbing and was surprised how quickly they were able to come out. My Kitchen Drain has been the bane of my existence for some time, but they were persistent and got it cleared. Their hourly rate is reasonable, and they are a company of high integrity. The clog came back 2 weeks later and they agreed to come back and clear it at no charge, which was very impressive. It seems my home is on its way towards a full re-pipe and I know who I'll ask to do that job. read more

Mike had our back from the beginning. He didn't try to sell us anything we didn't need. We have had them here for two repairs now and can't be happier with the results. Reputable, fair and efficient read more

Had a harmonic setting up in my plumbing (loud groan). I called Protocol and we discussed. Erich had Zach to my home within an hour of my initial call. We discussed the problem and Zach replaced the pressure regulator valve in my garage in about 40 minutes for a competitive price. Also cleaned up area post-install. Problem solved. Protocol Plumbing is my go-to plumbing service! Thanks for the great experience! Jim G read more

a. Horrible experience with this company. Met with sales rep Kathy in their showroom and was very excited to pick out my fixtures. One of the most important things to me was having a touch start kitchen faucet, and I have two faucets. Kathy priced everything out and sent it to me. I went to pay and the ACH function on their system wasn't working. Due to this delay, I started researching prices on the internet. Come to find out Protocol was marking up my fixtures between 40%-70%, and there were other items (material) that were marked up over 100%. This didn't sit right with me, so I decided to purchase the exact same fixtures myself and have them do the installation. When I ordered the fixtures, I copied and pasted the model numbers provided by Kathy. I didn't want to risk me typing it in wrong. Skip toward the end of trim, and my kitchen faucets weren't working with the touch. I spoke to the plumber on-site so he could get it working, and he told me that they are standard faucets, not touch. I reached out to the owner Erich and Kathy to inform them of this error, hoping they would make it right. Their response is they'll get the touch faucets for me at full cost-plus extra time and material for the installation. I also got the extra gift of the foreman Mike yelling at me telling me that it's my fault. I should have paid for their markup, and to sum it up, I should have been double checking all their work. So much for trusting a professional. My advice, if you don't want to pay for their extreme markup, go somewhere else for installation. No customer service to customers who don't purchase fixtures from them. They still must install my bath tub, I've already paid for. We'll see how that goes. I'll post pictures when completed. read more

My heating/cooling company wanted to charge me (what I thought) an excessively high price for 2 hours of work to replace a piece of corroded pipe leading to our water heater. I advised the tech I was not interested and sent him on his way. That was on Monday 6/24/24. I saw some recommendations for Protocol Plumbing on the Nextdoor app and gave them a call on 6/24. I made an appointment for Wednesday 6/26. Zack arrived on time, had the necessary parts, and not only replaced the corroded portion, he also added a valve for future shut off so the water heater would not need to be drained, and reconfigured the pipe so it was no longer in contact with another piece of metal that was also slightly corroded. The cost for this was less than one third the price for my heating/cooling company. Protocol Plumbing is now my 'go to' plumbing company! Honest, reliable and knowledgeable and on time! read more

We bought two water heaters from Protocol which they installed in a very professional manner. After a few weeks the gas heater went out and needed a manual re-ignition. They dispatched a technician to a replace a part thought to be faulty. After a few more months we had the same problem. In about 48 hours they sent two plumbers to replace the faulty heater for no charge. They were fast, friendly, tidy and, most important of course, very competent. We are extremely pleased with the service and value we have received from Protocol at every level and recommend them highly. read more

I just had Protocol Plumbing come out to my mom's house and re-pipe a hot water line to her bathroom sink. This is the third job. They have done at my mom's house over the years and they have never dropped the ball. Zak was our technician, and he's absolutely, a great asset to the company and just a nice guy to have in your home. Great job, Protocol Plumbing, I highly recommend them. read more

I have a house in Everett that I rent to a nice family, yesterday their 2 year old dropped a 2"plastic ball in the toilet and clogged it up. My tenant called a plumber in Everett that has a large regional presence and claims they can clear any drain for $89! Well there technician/plumber showed up and before he tried any way of clearing the toilet, he said he had to yank the toilet up to get at it...quoting a price of about $900! My tenant wasn't expecting that and said no to that highway robbery. I called Protocol Plumbing this morning at 8 am, I have used them several times in the past for small and large projects, their plumber Joel and he was there at noon and the clog was gone in less then 5 minutes. He even snaked the ball out of the sewer line. All for a reasonable price! I highly recommend Protocol for any pluming need or emergency! read more

Protocol replumbed two bathrooms for us after a recent water leak. They were prompt, professional and their price was reasonable compared to other quotes we received. They will be my go to plumber from now on. read more

I had work done by these guys for 3 separate needs during a remodel and my experience was awesome each time. Erich is quick to respond and up front about pricing. His employees are respectful and knowledgeable. I never felt like I was being mislead or ripped off. One of the services they did was repairing a shoddy job that was done by a different plumbing company, where they had to actually cut a hole in the wall to fix what the other company had messed up. Protocol charged a third of what the other guys had charged for their shoddy work and it took about 3 hours for the repairs, whereas the other guys charged about $1200 for maybe 30 minutes of work that wound up having to be fixed anyway. Just good vibes all around from these guys and will contact for any future needs! read more

The service was great. I was in a bind for a toilet as mine was broken. I didn't have time to check around everywhere for prices. Also, I had no idea how much toilets were. The service is great as was the installation. read more

Recently I had all of my toilets replaced in my house as they were ancient and rusty. Eric with Protocol Plumbing was super helpful with scheduling and making sure I knew what toilets to pick up from Lowes for easy install. Zach came out and installed my toilets super quick and easy, but the trouble started the next morning when I noticed a few puddles of water coming from the front of the tank on one of the toilets. Zach got back to me ASAP and came out to see what the issue was. He was quickly able to see that the tank had a hairline fracture that was letting out tiny drops of water at a time. He helped me reach out to Lowes and figure out the quickest way to get parts replaced and I had a working toilet again within the hour. He was kind and courteous the whole time. Will be a repeat customer! read more

Absolutely thrilled with the recent experience I just had with Protocol Plumbing! This was our third water leak, in our front yard (house built 1969) but the first time we called to have a trusted professional make the repairs. I called and left a non-emergency voicemail Sunday afternoon, they called first thing Monday morning (by 7:30am) -- Kyle came out 10 minutes later, and the pipe was repaired, cleaned up and water back on before 10am! Couldn't have been more pleased with how quickly and easily everything went, and how professional and efficient everyone was. Kyle especially was polite, friendly, throughout, didn't make or leave any mess whatsoever, and was in and out without wasting any time (and time = cost). I'd absolutely trust them again -- the invoicing breakdown was completely throughout and precise, professional and less than I expected. I'm a young stay at home mom and I didn't at all feel like they took advantage of my potential lack of knowledge -- something you run into all the time with shady companies looking to make some extra money. Thrilled with the entire experience, and will be emailing the owner as well to let him know how grateful I am. Thank you guys for saving the day & getting our water back on! read more

These guys really know what they are doing. Came in to the store and asked questions about my shower stem and handle. Both the guys working there answered my questions, pointed me in the right direction, and gave me what I needed at an affordable price. Especially want to give a shout-out to Erich on this matter. After getting generic/little of use consultation from Loew's, was refreshing to talk to specialists who knew what to say, quickly. Will be sure to come back here for all plumbing needs. read more

The repair was a leaking Moen faucets set that Southwest Plumbing, on a prior visit, proposed to repair by replacing the entire set for a "mere" $1,946.85. The Protocol Plumbing tehnician removed the stubborn plastic nut that Southwest Plumbing didn't want to do it, in less than 30 minutes. The entire repair (replacing both nuts and cartridges and tightning the valves under the sink) Protocol tehnician did it in less than one hour for less than $300, saving me more than $1,600. Kudos to Protocol Plumbing. Note: The Moen Eva bathroom faucets set has a thin wall plastic nut that gets easily stuck and is a big pain to remove when replacing the cartridge. Bad design Moen. read more

These guys went above and beyond to get me in in an emergency situation outside of the emergency hours and rates. (A sewer main clogged over the weekend- it could wait, but not long!) No upsells, Kyle was courteous and on time, excellent communication at all stages, and fair, clear and competitive rates. And they do high quality work quickly, which saves you money! Only suckers call the big chains, especially with great local businesses like Protocol around, run by real people. (pro-to-call, get it? I won't dock them for the bad pun) With old houses, there's always a next time. I know who I'm calling... read more

They care about your needs! There is always a solution to your problem with them!! All the guys working here are very well trained.

Best service I ever had! Called on a Thursday at 1:30 PM got quote on new water heater. Install completed at 4:00 PM Same day!!!!! Super friendly installers!!!! Very very Competitive!!! No need to call anyone else!!! read more

No one likes to call a plumber but if you need a job done right this is the place to call. Protocol has consistently performed with integrity and responsiveness. Joel and Eric are exceptional at providing customer service. Keep up the good work! read more

This team has been our "go to team" since purchasing our home 5 years ago. We had a complicated plumbing situation that 2 other companies tried to solve without success. Protocol came out and had the entire thing solved in a few hours. When our septic backed up into a pipe under a concrete slab the septic guy said the whole slab would have to be removed. Protocol looked for an easier solution- they rerouted some plumbing, sealed the broken pipe off and we have been good since. They've just always taken good care of us- even for the small stuff like a sink that clogged just before our baby was born. We can't recommend them enough. Several of their guys have been out and they've all been great to work with. read more

Had a leaky ceiling on a Saturday. Giovanni was able to come out same day and fix the issue. Both him and Dan were quick and helpful. Very pleased with the outcome. read more

I am so happy I found these guys for my small house up on a very big hill. The owners are thoughtful and engaging, with clear communication. The employees are dedicated and creative, sharing design options and ideas. The work was completed on-time and in a professional manner. Plumbing is never inexpensive, but I feel like hiring them was a great investment. I look forward to hiring them again in the future. read more

We used this company recently. They were unable to actually do the work after a young man spent a long time attempting to clean a clogged pipe. They had to refer us to another company with different equipment. They were so polite and helpful and hard working. I apologize that we have a window access to our crawl space rather than a regular sized access. I would definitely use them again. The owner was very nice. read more

I rated this company some time ago, and have continued to use them on multiple projects through the years. They have maintained a standard of excellence in their service, from projects large to small. Erich is always available to help find solutions to problems as well as maintaining a staff of very qualified plumbers. They recently opened a display showroom at their new facility that is like none other in the region, with working fixtures and a variety of helpful alternatives to any problem plumbing. They are truly the best I have ever worked with. read more

Great contractor!! Excellent customer service! If there is an issue with an install or warranty issues they are there same day or next to resolve. read more

This is a one of a kind company that is ethical and responsible. They stand behind their work and if a mistake is made, they will make it right! How refreshing! read more

Genuinely nice people. Quickly helped my elderly grandparents with a clogged pipe in their older home. Happy to know this local plumber!

Protocol dealt with a drainage backup at my rental property. My female tenant said that the service person was kind, fast, and that she felt safe and respected when they spoke together. Thanks Protocol! read more

These people are like lawyers, they Nickel and dime you for every minute of time. Overall - the quality of work is good, but probably not as they have to come back a year later to fix the same thing. Thy will not call you back when you leave a message and use the excuse they are too busy - welcome to everyone's life. They informed an estimate of work for $500 and handed a bill of $900 without any disclosure the job will cost more. And that work is in question now as the same area is broken again a year later, initial conversation over he phone - Chuck was very clear "it is not our issue". We have a circumstance where plumbing is required for flood damage and their priority puts you at the very end of their day where they will charge a visit fee and then will come back later to charge another visit fee to take care if the issue they already worked in. Chuck was not nice, impatient and is not good with managing customer needs for prioritizing work that was already done as well as for prioritizing emergency work. I will never use the lawyers of plumbing Protocol has some business practices they need to work on to at least be up to the same level as the 'good' (obviously not great) work. Don't use them! read more

Outstanding! What I have been waiting for! A plumber that is not afraid of old homes! Joel handled everything on my list (mostly faucets and toilets) so I gave him two more issues. He fixed everything! Very polite and resourceful! And the price was very reasonable! Mostly greatly appreciate the fact that he handled the repair and didn't suggest that I replace the entire sink or toilet! Yay! read more

We had two simple problems....a wall sink that needed to be hung and a wobbly toilet. They made five trips out and neither problem is solved. We paid for four of the five trips out and didn't pay for the fifth trip simply because we screamed at them that we'd just paid them the week before to fix the same problem. Protocol Plumbing was unable to complete our simple jobs and wouldn't stand behind their work. We will not use them again. read more

Would give these guys a "6" star review if I could. This is an honest review...actual plumbing issue. They were recommended by a friend. Their service was out and a plugged kitchen sink line was resolved in less than 90 minutes of my original call. The plumber sent was courteous, efficient and competent. The price for the repair was very reasonable. When I contacted the company the next day for what appeared a different problem, Eric (thinking the owner) was out personally along with another plumber, and he diagnosed and corrected that problem again in less than 90 minutes...I thought this was a different issue and was not specifically related to the original issue. He insisted that it was..and REFUSED PAYMENT! Eric and Zack corrected the secondary issue and its cause...better than what was before. Who does this anymore? They made a lifetime customer, earned my recommendations to all I know and to the Yelp Readers....Dubie from Mukilteo. read more

Erich Klemp was recommended to me and I'm very glad he was. He called within an hour of my call to him and was here an hour later. After getting a $1.700.00 City of Seattle water bill, I was anxious to figure out the plumbing problems at my house. He found 2 sources of small leaks, one from the tub and one from a leaky valve. He was here for almost three hours, and fixed them both. He didn't charge me for the 1/2 hour he spent diagnosing the exterior problems that fueled most of the enormous water bill and our subsequent conversation on what it would take to fix that. He offered several cost cutting measures, including my hiring someone else to do the exterior excavation, saying "It would be cheaper not to use a plumber" to do it. I will hire him again to bring the new pipe though the house He is one of those rare service providers who doesn't over complicate things or talk your ear off in order to prove how great he is. He is an easy going, friendly, respectful sort who is fair, competent, and responsive. He's a keeper. read more