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Got Browz By Denise

4.6 (9 reviews)
Closed 10:30 am - 8:00 pm

By appointment only

Services - Got Browz By Denise

Eyebrow services

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Text exchange trying to get my deposit back after no communication. Owner would not respond after I said I did not want to reschedule.

Very unprofessional and deceitful business practices. Booked her FB special with $50 deposit. I booked the appointment at 5:26pm on 2/4/23 for 2/23/23 at 1pm. After talking to a friend I decided not to go through with the eyebrow procedure and promptly cancelled the appointment well within her cancellation window, 2/25/23 at 8:27am. Literally 15 HOURS after making the appointment and nearly three weeks in advance. After cancelling I did not receive any follow up and my deposit was not returned. I called on Monday the 6th and left a message with my info and requesting my deposit back. I received a text back asking if I would like to reschedule and I said no. There was no reply after that. I followed up again on text two days later and no response at all. I called today and Denise picked up. I explained I had been reaching out about my deposit and she instantly became defensive and said I would not get my deposit back. She would not even allow a word in so I had to try talking over her. She was very rude and unprofessional. She is claiming that because I had that appointment booked for those hours overnight it will be completely impossible for her to fill that spot and now she has lost that money so she will not return my deposit. She also claimed the $50 is not a deposit but a $50 non refundable booking fee. This is such a scam!!!!! Go to a more reputable and professional place. No service was provided and three weeks is more than enough time for her to rebook that space. I'm so glad I did not let this woman work on me.

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29 days ago

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1 month ago

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4 years ago

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3 years ago

Business owner information

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Denise V.

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5 years ago

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2 years ago

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3 years ago

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7 years ago

Denise did an amazing job on my brows! She took her time and explained everything about microshading. I would definitely recommend her.

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7 years ago

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Sugaring NYC - The Colony

Sugaring NYC - The Colony

4.7(15 reviews)
0.6 mi

I highly recommend Vivian at the Plano location. Great experience. Very convenient and efficient.read more

I tried this place out since my usual lady is so busy & hard to get into. Lesson learned…read more My esthetician was visibly nervous and shaking, that should have been my cue. She had me get undressed and I had nothing to cover myself for when she returned. I know she's going to see it, but the hallway doesn't have to! So she begins the prepping, sprays my crotch directly like she's washing a window, and dries me with paper towels, or sand paper? It felt the same. Next a pile of scented baby powder, great. I asked if it had talc because that's a big no no on my crotch. She had no idea, checked the bottle, no talc, but then asked what talc was. ‍ After every time she touched something she Didn't sanitize, she just seemed to change gloves or add a new one? It was odd, but whatever works I guess. Finally it came to the actual sugaring. She MICROWAVES the whole jar right next to me, several times, checking by tapping the inside of the jar to see if it's ready. The other place I have gone before, and will only go now, uses special warmers because sugar wax is basically food and will cook in a microwave. My esthetician let me know this was how ALL of the Sugaring NYC's do it that way. A national chain can't afford the proper equipment? No, they're just cheap and greedy. So the the hair removal starts, this was way extremely painful not at all like I'm used to. I had to stop her so I wouldn't be bruised. She did discount me since we didn't do the full service and I tipped her the same because it isn't her fault, it's the company who didn't give her the tools or training.

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Sugaring NYC - The Colony
Sugaring NYC - The Colony
Sugaring NYC - The Colony

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Got Browz By Denise - eyebrowservices - Updated May 2026

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