LONG POST!!!!!! I went online, looking for a full set of lashes that wouldn't absoluetly break my bank, I saw Lash Lounge and started to create an account. I couldn't find an exact break down of the price, nor was there any appointments available for the time I was needing. So I exited out of the process and was looking at other options. I got a phone call about an hour later and a very nice lady told me that were was some spots available for 4:30 pm on the date I was needing. I said SURE!! The front desk lady and I talked and figured I would schedule in as a "hybrid" set and then talk to my lash tech and go smaller if needed, because it is easier to schedule for a "bigger" set and go smaller if needed. I got texts leading up to the appointment confirming the day/time and I confirmed them all. On the morning of my appointment, I got a text asking if I can move from 4:30 to 5:30. I said sure, because I was going on vacation and was also getting my nails done (First world problems, I know!!) and I would have time after work to get nails done then lashes (my original plan was lashes, then nails because nail salon closes at 7!). After I agreed to the 5:30, I received another text asking if I could move to 5:00. I also said yes, but it would be pushing it and I would try my best. They said that was fine. I finished at the nail salon at 4:50, it takes me 15 minutes to get there, and I just reached out saying I would be getting there as close to 5 as I possibly could and they said "Ok, no problem!". As soon as I leave nail salon my ETA changes from 5:05 to 5:17. I call them as soon as I see this change and let them know. The lady at the front desk at this time told me that my lash tech "might not be able to get everything done". I didn't really know what they meant by that but continued to drive there anyway, as I know we can only control so much and there is times alotted for lashes to get done. As soon as I got there, the front desk ladies had my stuff ready and helped me fill it out. They told me if my lash tech doesn't finish, not to worry that I could just come back tomorrow.. I told them I could not and that I was leaving the country. They were shocked I couldn't come back in the next day. After we decided I couldn't come back tomorrow I immediately went with my lash tech to get started. She did not rush me and we went throught the whole process of picking the best lashes for me, she was very patient and helpful. Her name was Ariel, highly recommend her!!!!! When I finished, she informed me she did not "finish" and that she did not give me the hybrid lash. and told me that there were some gaps in my lashes, but when I looked in the mirror, I could hardly tell. I have small/hooded eyes so any lash really looks like a lot honestly!!! When I got back to the front, she told the front desk people that she did not finish and probably go with half price for todays price. This is where it got confusing. A Hybrid is $179 and classic is $129. I already put down a $100 deposit, so I owed $29-$79 for the day and then tip on top of that. The front desk lady took away the price for today and said I can just leave a tip of $79.00. so I still paid $179 for the day.
Overall a good experience, just wish the timing of the appointment was figured out before the day of (I would have done nails a different day) so that I didn't have an incomplete set of lashes while still paying full price sans tip. read more
